reboot problem

I have a problem with my grandsons computer He is running windows vista and he shut the comp. down with the power button. Now it will not reboot to windows. A screen comes up and says possible error on software or hardware. then goes to a screen that says restart normally or safe mode or safe mode with options or last successfull start up. I tried them all and it just keeps repeating any ideas? thanx in advance
 

My Computer

System One

  • Manufacturer/Model
    Apevia model cdcybsq-982296
    Motherboard
    AMD ATHLON 64x2 dual core processor 4200+
    Memory
    4096mb
    Graphics Card(s)
    Nividea gforce
    Monitor(s) Displays
    dell
    Internet Speed
    hi speed phone
what does the possible damage to software/hardwar say? a picture of that screen may be helpful.
 

My Computer

System One

  • Manufacturer/Model
    Hp pavillion a6110n
    CPU
    amd athlon 64 x2 live! 4400+
    Memory
    4 gigs 3.3 useable
    Graphics Card(s)
    Finally! SAPPHIRE 100283L Radeon HD 5770 (Juniper XT) 1GB 12
    Monitor(s) Displays
    generic pnp monitor
    Screen Resolution
    1280x1024
    Hard Drives
    7.2k rpm
    1 linux ubuntu partition
    1 vista partition
    1recovery partition
    1 windows 7 partition
    1linux swap partition
    PSU
    500W, antc earthwatts EA500
    Case
    normal black case
    Cooling
    fans
    Keyboard
    saitek cyborg gaming keyboard
    Mouse
    logitech mouse (small to fit hand perfectly)
    Internet Speed
    dsl
    Other Info
    2.3 ghz amd
I have a problem with my grandsons computer He is running windows vista and he shut the comp. down with the power button. Now it will not reboot to windows. A screen comes up and says possible error on software or hardware. then goes to a screen that says restart normally or safe mode or safe mode with options or last successfull start up. I tried them all and it just keeps repeating any ideas? thanx in advance
Im am on my comp witch is xp pro so I cant show a picyure as it wont loads
 

My Computer

System One

  • Manufacturer/Model
    Apevia model cdcybsq-982296
    Motherboard
    AMD ATHLON 64x2 dual core processor 4200+
    Memory
    4096mb
    Graphics Card(s)
    Nividea gforce
    Monitor(s) Displays
    dell
    Internet Speed
    hi speed phone
i am on my comp. which is xp pro so i cant send a picture as it won't load.
 

My Computer

System One

  • Manufacturer/Model
    Apevia model cdcybsq-982296
    Motherboard
    AMD ATHLON 64x2 dual core processor 4200+
    Memory
    4096mb
    Graphics Card(s)
    Nividea gforce
    Monitor(s) Displays
    dell
    Internet Speed
    hi speed phone

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
I dont have the disk, it was loaded when I bought it, is there any other way ?
 

My Computer

System One

  • Manufacturer/Model
    Apevia model cdcybsq-982296
    Motherboard
    AMD ATHLON 64x2 dual core processor 4200+
    Memory
    4096mb
    Graphics Card(s)
    Nividea gforce
    Monitor(s) Displays
    dell
    Internet Speed
    hi speed phone
Who is the computer mfg and model number?

Fill in system specs.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
I don't have the computer here but I will pick it up tomorrow
 

My Computer

System One

  • Manufacturer/Model
    Apevia model cdcybsq-982296
    Motherboard
    AMD ATHLON 64x2 dual core processor 4200+
    Memory
    4096mb
    Graphics Card(s)
    Nividea gforce
    Monitor(s) Displays
    dell
    Internet Speed
    hi speed phone
I will give you all the help that I can. In addition other members will be helpful, too. We will get you going. If I do not answer right away, I did not forget about you. I will answer, even if it is to say, I do not know.

Did you get any DVD when you bought the computer.

Do you have the manual telling how to get back to factrory specs?
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
No I bought it from a store like aarons ,it is still under warranty but they take two months to fix anything my grandson needs it for school so I am trying to get him back on line I will have the tower here tomorrow and will be better prepared thanx for your help so far
 

My Computer

System One

  • Manufacturer/Model
    Apevia model cdcybsq-982296
    Motherboard
    AMD ATHLON 64x2 dual core processor 4200+
    Memory
    4096mb
    Graphics Card(s)
    Nividea gforce
    Monitor(s) Displays
    dell
    Internet Speed
    hi speed phone
Dont leave for a few minutes, I want to look something up.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
okay, appreciated
 

My Computer

System One

  • Manufacturer/Model
    Apevia model cdcybsq-982296
    Motherboard
    AMD ATHLON 64x2 dual core processor 4200+
    Memory
    4096mb
    Graphics Card(s)
    Nividea gforce
    Monitor(s) Displays
    dell
    Internet Speed
    hi speed phone
Im back

Fill in System Specs

If you can get to safe mode with by pressing F8, you can get to last known good configuration.

We may be able to get to the repair console, which we will try first or

You may be able to get back to factory specs. Basically, back to day one. Everything will be gone. You have to reinstall programs, updates, email favorites, everything.

You can use windows easy transfer to tranfer all but programs.

Laptop Recovery Instructions - Tech Support Forum

If you want to go that route, but your computer is not shown, fill out system spces and I will check it tomorrow or Monday. Easter tomorrow do not know my Schedule
 
Last edited:

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
Thank you very much for your time I really appreciate it I will have the system here tomorrow and will be more knowledgeable about it . I had the same problem with my computer which runs xp pro and when I hit restart windows normally it fired right up but thanx again for your help
 

My Computer

System One

  • Manufacturer/Model
    Apevia model cdcybsq-982296
    Motherboard
    AMD ATHLON 64x2 dual core processor 4200+
    Memory
    4096mb
    Graphics Card(s)
    Nividea gforce
    Monitor(s) Displays
    dell
    Internet Speed
    hi speed phone
I hope that we get this fixed. I do not think it is a serious problem just an annoying one. Talk soon
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
I have included as much info as I can without booting up
 

My Computer

System One

  • Manufacturer/Model
    Apevia model cdcybsq-982296
    Motherboard
    AMD ATHLON 64x2 dual core processor 4200+
    Memory
    4096mb
    Graphics Card(s)
    Nividea gforce
    Monitor(s) Displays
    dell
    Internet Speed
    hi speed phone
Have you tried everything that has been suggested so far. If so what what happened in each case?
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
I can't get past the screen that you sent me a link too. I am getting the exact same screen as he is getting start windows normally, start in safe mode, start from last known settings etc. I tried them all but it keeps comming back to this screen after it trys to load. I also get ablue screen saying it is dumping something but it is to fast to read I will try to read it and let you know what it says
 

My Computer

System One

  • Manufacturer/Model
    Apevia model cdcybsq-982296
    Motherboard
    AMD ATHLON 64x2 dual core processor 4200+
    Memory
    4096mb
    Graphics Card(s)
    Nividea gforce
    Monitor(s) Displays
    dell
    Internet Speed
    hi speed phone
I can't get past the screen that you sent me a link too. I am getting the exact same screen as he is getting start windows normally, start in safe mode, start from last known settings etc. I tried them all but it keeps comming back to this screen after it trys to load. I also get ablue screen saying it is dumping something but it is to fast to read I will try to read it and let you know what it says


Not Good you have the Blue Screen of Death. It turns blue while it is making the file. If you could access the machine we could get that file and find a specfic cause. There was one situation where the HD was taken from one machine and put into another to get to that file. I will contact our BSOD expert.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
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