Blue screens again

[scriber]

HOW DO YOU FIX THIS???

Problem signature:
Problem Event Name: APPCRASH
Application Name: Dwm.exe
Application Version: 6.0.6001.18000
Application Timestamp: 4791944e
Fault Module Name: Dwm.exe
Fault Module Version: 6.0.6001.18000
Fault Module Timestamp: 4791944e
Exception Code: c0000005
Exception Offset: 000000000000c678
OS Version: 6.0.6001.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 7287
Additional Information 2: 9ed0c8ce566d95e54a1a90b775fe4842
Additional Information 3: 27e9
Additional Information 4: b04e9607475e6bdb13ec99451a46bdca

 

[sygnus21]

Hi scriber, rather then pass this by I figured I'd give you some advice...

You'll have to provide a bit more information of the error code you're getting - when it happens, what it is you're doing when it occurs, the program that's causing it, etc. You'll also need to provide system specs.

Without the requested info, I'm afraid help will be limited to guesswork, or worse yet, no help at all.

Thanks

 

[scriber]

Thank you for responding! I have been through support with microsoft, reintalled my os many times, check disk had no errors, bought a new grfx card (did reduced blue screens) and now MS says I have a boot sector virus or my hardware is just not compatible with vista. They have no documentation on the errors I get and said there was nothing more they can do and I should go back to XP!

The random blue screens happen when at idle or during work. Firefox will crash sometimes before or after DWM crashes. I do not game.
The random codes generated are as followed:
0x1E, 0xA, 0x7F, 0x3B, win32k.sys, dxgkrnl.sys (0x7F), system_service_exception (0x3B), irq_not_less_or_equal_to(0xA), etc..

I am at work and will have to confirm at home these codes but I am pretty sure they are accurate since I write down every error. Also in the error log are burst of 4 of the same error which happens at the same time of the blue screens: code integrity deteremined that the hash is not valid. hardisk/volume0/tcpip.sys. Microsoft says this is not related to vista or my BSOD.

I have run AVG and during every scan I get blue screens. Uninstalled that and tryed Spy Bot search and destroy which did Not find anything. This is a brand new clean install more then once.

My system setup is as followed:
AW9d-MAX bios16 w/ [email protected](stock, no oc)
2x2GB Kingston HyperX
Nvidia 9800GTX (182.06)
WD 500GB sata2 hardware level RAID0(stripe)
Dlink DW-552 WiFi Card
OCZ 600W PS
Vista Ultimate 64-bit

I hope this covers what you need to know and provides details. I would love to get to the bottom of this.

 

[sygnus21]

The random blue screens happen when at idle or during work. Firefox will crash sometimes before or after DWM crashes. I do not game.
The random codes generated are as followed:
0x1E, 0xA, 0x1F, 0xB, win32k.sys, krnldg.sys, system_service_exception, irq_not_less_or_equal_to, etc..

I am at work and will have to confirm at home these codes but I am pretty sure they are accurate since I write down every error. Also in the error log are burst of 4 of the same error which happens at the same time of the blue screens: code integrity deteremined that the hash is not valid. hardisk/volume0/tcpip.sys. Microsoft says this is not related to vista or my BSOD.

I have run AVG and during every scan I get blue screens. Uninstalled that and tryed Spy Bot search and destroy which did Not find anything. This is a brand new clean install more then once.

My system setup is as followed:
AW9d-MAX bios16 w/ [email protected](stock, no oc)
2x2GB Kingston HyperX
Nvidia 9800GTX (182.06)
WD 500GB sata2 hardware level RAID0(stripe)
Dlink DW-552 WiFi Card
OCZ 600W PS
Vista Ultimate 64-bit

I hope this covers what you need to know and provides details. I would love to get to the bottom of this.

What's DWM?

When did you first get these BSOD's??? Question might help you narrow down the cause of the BSOD's. Is it possible you have some bad hardware?

Also try running memtest to see if your memory is functioning correctly - Memtest86+ - Advanced Memory Diagnostic Tool

Try running the system without firefox or AVG and see what happens.

And do you have a link for that motherboard? I've never heard of that name brand?


And for future reference, you might want to list your system specs in the system specs box in your profile. This makes it easier for others the find, especially if this problem turns several pages long.

 

[scriber]

DWM.exe is Desktop Windows Manager
Mother board OEM is Abit Universal abit > Motherboard, Digital Speakers, iDome, AirPace, Multimedia

I do have my system specs filled in, did it about 30min ago:D
My memory is brand new straight from Kingston Labs (live local)
plus I ditched my old Nvidia 7600GX2 just bought the 9800GTX a couple days ago which did reduce the blue screens but not eliminate.

The blue screens first started after installing SP1 almost a year ago. Nothing has been the same ever since.

I do not believe I have any bad hardware as it is almost all new and worked perfect before SP1

I uninstalled AVG and still get the errors even when Firefox is not running

I also run Adobe CS4 (photoshop, illustrator)

 

[sygnus21]

Thank you for responding! I have been through support with microsoft, reintalled my os many times, check disk had no errors, bought a new grfx card (did reduced blue screens) and now MS says I have a boot sector virus or my hardware is just not compatible with vista. They have no documentation on the errors I get and said there was nothing more they can do and I should go back to XP!

Being that you said you've reinstalled your OS many times I'm thinking hardware issue. When you reinstalled the OS, did you do a full format as opposed to a quick format on the hard drives?

"bought a new grfx card (did reduced blue screens)" What's that about?

Have you looked at the possibility of having a bad motherboard?

Can you try the system without RAID? And speaking of RAID, do you have the correct drivers loaded as well as the correct settings in the BIOS?

If these questions seem simple, it's just that I don't know what you did or what your computer knowledge is. Sorry.

DWM.exe is Desktop Windows Manager
Mother board OEM is Abit Universal abit > Motherboard, Digital Speakers, iDome, AirPace, Multimedia

I do have my system specs filled in, did it about 30min ago:D
My memory is brand new straight from Kingston Labs (live local)
plus I ditched my old Nvidia 7600GX2 just bought the 9800GTX a couple days ago which did reduce the blue screens but not eliminate.

The blue screens first started after installing SP1 almost a year ago. Nothing has been the same ever since.

I do not believe I have any bad hardware as it is almost all new and worked perfect before SP1

I uninstalled AVG and still get the errors even when Firefox is not running

I also run Adobe CS4 (photoshop, illustrator)

Hmmm....

I would still test the memory. Just because it's new doesn't mean it can't be defective. I once got some replacement (RMA) RAM sticks straight for Corsair, but one of the sticks was dead on arrival, so you never know. This goes for any piece of hardware.

Just because they worked then, doesn't mean they can't go bad. You hope these things don't happen, but unfortunately they do. Again, since you'e reinstalled the OS many times, it seems to me you need to start looking at the hardware side of things.

 

[MrNeeds]

This Stop error message usually occurs during installation when there was an attempt in kernel mode to touch pageable memory at too high a process internal request level (IRQL). Typically, this error occurs when a driver uses an incorrect memory address. Other possible causes of this error include an incompatible device driver, a general hardware problem, or incompatible software.
The IRQL error tells me access to RAM had failed and has reported an error while trying to access it, windows has a memory diagnostic tool in advanced startup options on the boot, try that first.

 

[scriber]

Thank you for responding! I have been through support with microsoft, reintalled my os many times, check disk had no errors, bought a new grfx card (did reduced blue screens) and now MS says I have a boot sector virus or my hardware is just not compatible with vista. They have no documentation on the errors I get and said there was nothing more they can do and I should go back to XP!

Being that you said you've reinstalled your OS many times I'm thinking hardware issue. When you reinstalled the OS, did you do a full format as opposed to a quick format on the hard drives?

"bought a new grfx card (did reduced blue screens)" What's that about?

Have you looked at the possibility of having a bad motherboard?

Can you try the system without RAID? And speaking of RAID, do you have the correct drivers loaded as well as the correct settings in the BIOS?

If these questions seem simple, it's just that I don't know what you did or what your computer knowledge is. Sorry.

DWM.exe is Desktop Windows Manager
Mother board OEM is Abit Universal abit > Motherboard, Digital Speakers, iDome, AirPace, Multimedia

I do have my system specs filled in, did it about 30min ago:D
My memory is brand new straight from Kingston Labs (live local)
plus I ditched my old Nvidia 7600GX2 just bought the 9800GTX a couple days ago which did reduce the blue screens but not eliminate.

The blue screens first started after installing SP1 almost a year ago. Nothing has been the same ever since.

I do not believe I have any bad hardware as it is almost all new and worked perfect before SP1

I uninstalled AVG and still get the errors even when Firefox is not running

I also run Adobe CS4 (photoshop, illustrator)

Hmmm....

I would still test the memory. Just because it's new doesn't mean it can't be defective. I once got some replacement (RMA) RAM sticks straight for Corsair, but one of the sticks was dead on arrival, so you never know. This goes for any piece of hardware.

Just because they worked then, doesn't mean they can't go bad. You hope these things don't happen, but unfortunately they do. Again, since you'e reinstalled the OS many times, it seems to me you need to start looking at the hardware side of things.

My original grfx card was a 7950GX2 and after sp1 it continued to crash non-stop and give blue screens. I even tried many other older "stable" drivers and they crashed too. so I got a 9800 and the errors stopped. or at least nvidia stopped crashing. I suppose I could install the OS on a single drive.. I will need to confirm the raid driver version I am currently using. In the BIOS I have it set in RAID mode, however there is also ACHI mode.

I will test the memory with the program you mentioned as soon as I get home and give the results.

Also regarding the format, when I boot with my vista cd and come to the select drive volume to install on step, my raid shows here, it is visible. I did click format before but I only recall seeing one type of format and it happened quick when I did it. Is there another way I should format?

There is also a driver button on this step. If I do have an older driver can I just simply load the new one here, even though my raid volume is still visible? It will overwrite the older raid driver files will it not?

 

[scriber]

This Stop error message usually occurs during installation when there was an attempt in kernel mode to touch pageable memory at too high a process internal request level (IRQL). Typically, this error occurs when a driver uses an incorrect memory address. Other possible causes of this error include an incompatible device driver, a general hardware problem, or incompatible software.
The IRQL error tells me access to RAM had failed and has reported an error while trying to access it, windows has a memory diagnostic tool in advanced start up options on the boot, try that first.

Mr Needs I recall a friend of mine saying he thought it was the Wifi Card causing all the problems. I am using a Dlink DWA-552. Something about the chip set having known issues with vista. I think he even said it might have the same IRQL as something else. I haven't heard anything about this. do you know? He is a professional but extremely busy and almost near impossible to get a hold of to ask questions.

I will try the mem diag tool also when I get home and report back.

 

[micman888]

dunno if this helps but I too was getting the same problems and after digging around still no definite answer to my problems so I asked a friend who is a "proper tec guy" he advised to adjust the timings for my RAM and ever since no more BSOD's

 

[scriber]

dunno if this helps but I too was getting the same problems and after digging around still no definite answer to my problems so I asked a friend who is a "proper tec guy" he advised to adjust the timings for my RAM and ever since no more BSOD's

Thanks for the advise. Default bios on my board is 5-5-5-12 however my ram is 5-5-5-15. This is one of the first changes I made and have always kept it. Nothing ever changed after adjusting timing but thanks for the input. Also verified voltage is correct @ 2.2v
Here is the specs and link(pdf) to the memory I have:
KHX8500D2K2/4G - 4GB DDR2 1066MHz Non-ECC CL5
(kit of 2 – 2GB)5-5-5-15 2.2V http://www.valueram.com/datasheets/KHX8500D2K2_4G.pdf

 

[sygnus21]

If you're using RAID, your BIOS should be set to RAID. So that's good if it set there.

When you load windows as it asks if you want to install drivers hit F6, hit F6 and install the the RAID drivers, make sure you have the latest ones form Abit.

As far as formating, when you get to the "Where do you want to install Windows" screen, click "Drive Options (Advanced) - (incidentally, this is where you'll also load your RAID drivers after hitting F6)



...and you will get this screen below




Click on format - here's where memory is a little fuzzy - "If" it allows you the option of doing a quick format, choose no and do the regular format. If on the other hand you get no options, just format and go from there.

I'm a little fuzzy on the formating options here as I haven't had to do many reinstalls. Sorry.

As to the memory testing programs, you could use Windows' version, but I would still use memtest as it "completely" bypasses Windows - you don't have to have an OS installed to use it

PS - Screen shots courtesy of the "Vista Clean Install" tutorial

 

[sygnus21]

Mr Needs I recall a friend of mine saying he thought it was the Wifi Card causing all the problems. I am using a Dlink DWA-552. Something about the chip set having known issues with vista. I think he even said it might have the same IRQL as something else. I haven't heard anything about this. do you know? He is a professional but extremely busy and almost near impossible to get a hold of to ask questions.

I will try the mem diag tool also when I get home and report back.

Actually, that may be worth checking out - remove the device and see what happens???

 

[scriber]

I Booted with the windows dvd and ran the memory diagnostic test. Never gave any errors. Let it run a standard test a couple times. It can run up to 99 times and take a day or more. Not sure if that is necessary. I am currently Now running memtest86+ v2.11 from a boot cd I made. It starts immediatley and currently at 3% Pass. Is this default scan correct? I noticed ECC=off.

 

[scriber]

Im not sure if memtest86 has finished but I left and came back a couple hours later and it says
Pass 34% ######## |
Test 98% ################################### |
Test #5 [Block move, 64 moves]
Testing 132K - 2048M 4095M

and nothing is moving now
But Errors says 0

Please advise

 

[sygnus21]

How long has it been running, and what test number is it on? If I remember correctly, there are 12 tests, and it typically takes about 45-60 minutes to test 2 gig of RAM and around 80-90 minutes for 4gig. If it it's been over an hour and you're on test 5 with no passes, than yeah, it might be hung. Also be advised that tests 4-7 seem to take the longest. (If I remember correctly).

Bottom line - It's not going to be a 20 minute run through, and it definitely takes longer than the Windows test. Hmmm...maybe I should have mentioned that.

Sorry

PS - If the latest version of memtest continues to hang, try version 2.0. It can be found at the same site. That's the one I use and had no problems with it.

 

[scriber]

How long has it been running, and what test number is it on? If I remember correctly, there are 12 tests, and it typically takes about 45-60 minutes to test 2 gig of RAM and around 80-90 minutes for 4gig. If it it's been over an hour and you're on test 5 with no passes, than yeah, it might be hung. Also be advised that tests 4-7 seem to take the longest. (If I remember correctly).

Bottom line - It's not going to be a 20 minute run through, and it definitely takes longer than the Windows test. Hmmm...maybe I should have mentioned that.

Sorry

I started it and left because I could see it was going to take some time. came back in a couple hours and the status is frozen on the screen at test #5 so I guess it did lock up. Try again I guess, or could this mean bad ram?

 

[sygnus21]

I just edited my last post. Read the PS part.

 

[scriber]

I just edited my last post. Read the PS part.

ok cool


Ive been looking on the abit driver site and honestly quite not sure which driver(s) I should download. My raid is using the intel controler and during boot up it says 5.0.0.1013. The choices are narrowed since im vista 64bit. Can you lend some advise please. here is the link to the drivers.
Universal abit > Motherboard, Digital Speakers, iDome, AirPace, Multimedia

 

[sygnus21]

I just edited my last post. Read the PS part.

ok cool


Ive been looking on the abit driver site and honestly quite not sure which driver(s) I should download. My raid is using the intel controler and during boot up it says 5.0.0.1013. The choices are narrowed since im vista 64bit. Can you lend some advise please. here is the link to the drivers.
Universal abit > Motherboard, Digital Speakers, iDome, AirPace, Multimedia

Your owners manual should be able to tell you what RAID drivers to use. Without knowing what the owners manual say, I would be guessing. Sorry. However, do you realize you are 3 BIOS' behind. Your specs say you have BIOS 16, ABIT's websit lists 20 as the latest for your board. - Universal abit > Motherboard, Digital Speakers, iDome, AirPace, Multimedia

Updating your BIOS might solve your BSOD's. Then, going through your owner's manual find out which RAID drivers you need, update them...and hopefully everything works. If nothing else, at least update the BIOS though. Reading the release notes tells me that board had issues with certain RAM.

Let me know.