I recently received a Dell Inspiron 1720 laptop with Vista Home Premium 32 bit OEM installed. There have been many BSOD errors over time and recently has become much worse. There are 50+ mini dump files from before I received the computer. All minidump files seem to refer to Windows system files causing the crash and all seemed to be related to memory errors.
I ran chkdsk /r and it found bad sectors on the hard drive. I ran the built in Dell diagnostic which also found disk errors as did Patition Wizard. I also ram memtest overnight and got no errors after 10 passes.
I replaced the hard drive with a new Seagate drive, re-installed Windows Vista SP1 OEM from the Dell supplied disk, installed the chipset, video, etc. drivers from the supplied Dell disk, and then ran Windows updates until Windows is now up to date with SP2 and all other updates.
Twice during the Windows updates the computer blue screened with code 0xC2 with BAD_POOL_CALLER. The errors still refer to ntoskrnl.exe causing the problem.
My next step was to attempt to update the video (Intel 965) driver and wireless and nic drivers to see if they were the problem. I'm connected to the internet to get Windows updates via a wireless connection.
I've not installed any antivirus software yet as I was waiting to get Windows fully updated first.
When trying to start IE9 it stops responding repeatedly and often won't start. When I ran the Windows_NT6_BSOD_jcgriff2 program to gather the crash information a message popped up along the way that said DirectX had stopped working. After many attamepts I was able to connect to the internet to get MSE downloaded and installed. I've stopped with any system changes and I'm posting this thread from another computer.
So I'm concerned that I've got a hardware problem. A fresh install of Vista with no programs installed should be more stable than this. In a matter of hours I've received the 2 blue screens and multiple program crashes.
I've attached the zip file as directed in the posting instructions. I would appreciate some insights into these mini dump files to understand what driver (if it is a driver) is causing the problem. Or is this looking more like a hardware problem?
I have many other minidump files saved from the old setup if you would like to see some of them.
Thanks very much for your time and expertise.
View attachment Perfmon.zip
I ran chkdsk /r and it found bad sectors on the hard drive. I ran the built in Dell diagnostic which also found disk errors as did Patition Wizard. I also ram memtest overnight and got no errors after 10 passes.
I replaced the hard drive with a new Seagate drive, re-installed Windows Vista SP1 OEM from the Dell supplied disk, installed the chipset, video, etc. drivers from the supplied Dell disk, and then ran Windows updates until Windows is now up to date with SP2 and all other updates.
Twice during the Windows updates the computer blue screened with code 0xC2 with BAD_POOL_CALLER. The errors still refer to ntoskrnl.exe causing the problem.
My next step was to attempt to update the video (Intel 965) driver and wireless and nic drivers to see if they were the problem. I'm connected to the internet to get Windows updates via a wireless connection.
I've not installed any antivirus software yet as I was waiting to get Windows fully updated first.
When trying to start IE9 it stops responding repeatedly and often won't start. When I ran the Windows_NT6_BSOD_jcgriff2 program to gather the crash information a message popped up along the way that said DirectX had stopped working. After many attamepts I was able to connect to the internet to get MSE downloaded and installed. I've stopped with any system changes and I'm posting this thread from another computer.
So I'm concerned that I've got a hardware problem. A fresh install of Vista with no programs installed should be more stable than this. In a matter of hours I've received the 2 blue screens and multiple program crashes.
I've attached the zip file as directed in the posting instructions. I would appreciate some insights into these mini dump files to understand what driver (if it is a driver) is causing the problem. Or is this looking more like a hardware problem?
I have many other minidump files saved from the old setup if you would like to see some of them.
Thanks very much for your time and expertise.
View attachment Perfmon.zip