BSOD on start-up

[tom982]

This one also seems to have been caused by ntoskrnl.exe and I have no idea how to fix it if you can't boot properly.

I've asked someone far more experienced (and intelligent!) to help so we'll have to wait for a reply from him now

Tom

 

[sooty1892]

Hi
Just wondering if you have found anymore information out on how to fix the problem?

 

[tom982]

Sorry for not updating you!

I've done a little research but unfortunately I haven't been able to find anything useful. As I said, I've asked a more experienced member to help and he currently on holiday and gets back on Saturday so hopefully we'll hear from him then

Tom

 

[tom982]

I understand that this problem must be very irritating, so I've asked another member to help

Tom

 

[Jonathan_King]

Hello,

Run: Driver Verifier - Enable and Disable - Windows 7 Forums

When Verifier has caused a BSOD, upload a jcgriff2 report: http://www.vistax64.com/crashes-debugging/282419-blue-screen-death-bsod-posting-instructions.html

...Summary of the dumps:

[font=lucida console]
Built by: 6002.18327.amd64fre.vistasp2_gdr.101014-0432
Debug session time: Sat Apr 23 15:15:28.810 2011 (UTC - 4:00)
System Uptime: 0 days 0:07:01.475
Probably caused by : ntkrnlmp.exe ( nt!KiUnwaitThread+2d )
DEFAULT_BUCKET_ID:  COMMON_SYSTEM_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  wow_helper.exe
FAILURE_BUCKET_ID:  X64_0xA_nt!KiUnwaitThread+2d
SystemProductName = Studio XPS 1640
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
  
[/font]

 

[sooty1892]

I've enabled the driver verifier, via safe mode as I can't boot normally. I then restarted and it immediately crashed, even before the log in screen. You could see the blue screen but it goes off too quick to read anything.
I then had to boot in safe mode and I ran the BSOD Dump & System File Collection app which worked fine (ive uploaded the folder).
For some reason I cant run the perfmon /report as I get an error message saying 'An error occurred while attempting to generate the report'. This may be something to do with been in safe mode which I can only boot in.
I dont no what all of this means :/

Do you think it would be easier just to re-install vista?

 

[Jonathan_King]

You may try disabling "Automatic reboot" in your crash dump settings; that way you can take a picture of the screen with a camera when it BSODs. Upload the pic here in your next post.

 

[sooty1892]

This is the screen shot of the crash which happens instantly on boot-up...
...do you want the crash dump file???

PS sorry its upside down

 

[Jonathan_King]

Apologies for the delay...been busy!

You could try reinstalling Vista, or you can play with the startup items. While in safe mode, try a diagnostic startup. Boot back into Normal Mode, and see if everything works.

 

[sooty1892]

Hi
Thanks for all your help in solving this problem but I decided just to re-install vista, it seemed to be easier.

 

[Jonathan_King]

That's a fine way...good luck with the fresh install!