Computer Randomly Restarts Only When Playing Certain Games

[richc46]

The next time that you have the problem, note the exact time. Look for that time in the event viewer. It may give us a lead as to the cause. Until that happens, give me the information that I requested.

 

[Patonb]

Took the Intel Burn Test, and even at maximum stress level the test said the CPU was stable.

Core Temps Reached @ Maximum Stress Level :

Core #0-76°C
Core #1-71°C
Core #2-75°C
Core #3-72°C

Unless these temps are higher than normal, then it looks like the CPU isn't the problem either. I'm going start up my game with Core Temp on, and see if they reach the same temperatures that they did in the Intel Burn Test. If they do, then it looks like the CPU might be overheating. I really only use my computer for gaming, and if the CPU is constantly at the temperatures, then I might need better cooling system.

Thanks again for all of your replies, it feels good knowing that others are trying to help me out. D:D

Last I knew, yha they're too high for me... But I think your q8200 can handle 100C tecnically.

 

[townsbg]

Took the Intel Burn Test, and even at maximum stress level the test said the CPU was stable.

Core Temps Reached @ Maximum Stress Level :

Core #0-76°C
Core #1-71°C
Core #2-75°C
Core #3-72°C

Unless these temps are higher than normal, then it looks like the CPU isn't the problem either. I'm going start up my game with Core Temp on, and see if they reach the same temperatures that they did in the Intel Burn Test. If they do, then it looks like the CPU might be overheating. I really only use my computer for gaming, and if the CPU is constantly at the temperatures, then I might need better cooling system.

Thanks again for all of your replies, it feels good knowing that others are trying to help me out. D:D

Last I knew, yha they're too high for me... But I think your q8200 can handle 100C tecnically.

I agree; that's way too hot. In comparison my old desktop shut down when the CPU hit 75C. Somewhere between 45-50 would be good. I suggest that you get a can of compressed air and clean out the fan on the heatsink. You could even remove the fan on the heatsink however if you do so make sure that you put it back on the same direction that you took it off.

If you are using cpu-z you can have it record the temperatures. My guess is that it shuts off at 80C.

 

[Patonb]

No the 45nm Cpus are suppose to be good till 100C according to Intel.

Hmm what psu do you have?

Just for ****s n giggles run both ibt and furmark together. This will max draw your power supply and see if it's able to handle the load.

 

[Prototype661]

I have no idea how to find what happened in the Event Viewer.

 

[richc46]

I can probably get all the information that I need if you give me the documents that I requested earlier.

 

[Prototype661]

I agree; that's way too hot. In comparison my old desktop shut down when the CPU hit 75C. Somewhere between 45-50 would be good. I suggest that you get a can of compressed air and clean out the fan on the heatsink. You could even remove the fan on the heatsink however if you do so make sure that you put it back on the same direction that you took it off.

If you are using cpu-z you can have it record the temperatures. My guess is that it shuts off at 80C.

I have cleaned out the computer with duster multiple times. BTW computer has restarted twice in the past 2 hours. 3 times last night, and once friday.

 

[Prototype661]

I can probably get all the information that I need if you give me the documents that I requested earlier.

I dont know what i am supposed to be looking for. Can you try and explain it as best as you can?

 

[richc46]

Vista gives important information when it shuts down.
Follow instructions and upload this information
http://www.vistax64.com/crashes-debugging/282419-blue-screen-death-bsod-posting-instructions.html

 

[townsbg]

Does it blue screen, freeze, or turn off? What exactly is it doing?

 

[Prototype661]

Does it blue screen, freeze, or turn off? What exactly is it doing?

I'll be playing my game for a while, and then suddenly the screen turns black, and then the computer restarts itself. The sound will keep playing for a while after the screen goes black. It's as if someone walks up to my computer, and pushes the power button to turn it off, and then once its off, turn it back on again. Once the screen goes black, I don't have to do anything, it just restarts. I do have the "Automatic restart" box ticked for when the system fails, but i'm afraid that if I turn off "Automatic restart", that my computer might be damaged in a way. What do you guys think? Should I turn of the "automatic restart" and see if that fixes the problem? I just don't want the computer to be damaged.

 

[richc46]

When someone replies to a thread all participants are notified, no need to PM.
If you get the information that I requested earlier, I will have a lot of information that can help. Doing it like this is just guessing.

 

[Patonb]

This isn't a software thing i'm nearly certain. Have you tried stressing your cpu and gpu at the same time?

I'm nearly certain it is not heat either, heat doesn't reboot after the shutdown, which makes me think it is a lack of power in high demand processes.

 

[Prototype661]

When someone replies to a thread all participants are notified, no need to PM.
If you get the information that I requested earlier, I will have a lot of information that can help. Doing it like this is just guessing.

Sorry, didn't know it notified everyone.

 

[Prototype661]

The ZIP is uploaded. Anyone who wants to look at the documents, just download it.

 

[Prototype661]

Here is the BSOD documents you resquested.

Nevermind......

 

[Prototype661]

I don't see the file I uploaded but you guys might see it.

Nevermind, the ZIP is there.

 

[richc46]

There are no files to be read
Dump Files - Upload to SevenForums - Windows 7 Help Forums
Done the same way in vista

 

[Prototype661]

View attachment 27767View attachment 27767

 

[richc46]

You did good
There were about 12 files and all consistent

 Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Users\Richard\AppData\Local\Temp\Temp1_Prototype661 BSOD Files.zip\Prototype661 BSOD Files\Mini030913-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows Server 2008/Windows Vista Kernel Version 6001 (Service Pack 1) MP (4 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 6001.22777.x86fre.vistasp1_ldr.101014-0432
Machine Name:
Kernel base = 0x82010000 PsLoadedModuleList = 0x82128c70
Debug session time: Sat Mar  9 22:47:49.380 2013 (UTC - 4:00)
System Uptime: 0 days 5:20:41.559
Loading Kernel Symbols
...............................................................
................................................................
..............
Loading User Symbols
Loading unloaded module list
....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 116, {87089008, 8df1b62c, 0, 2}
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+662c )
Followup: MachineOwner
---------
0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: 87089008, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: 8df1b62c, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 00000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 00000002, Optional internal context dependent data.
Debugging Details:
------------------

FAULTING_IP: 
atikmpag+662c
8df1b62c 8bff            mov     edi,edi
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
CUSTOMER_CRASH_COUNT:  1
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
CURRENT_IRQL:  0
STACK_TEXT:  
93614bc0 8f3a9d76 00000116 87089008 8df1b62c nt!KeBugCheckEx+0x1e
93614be4 8f3aaa68 8df1b62c 00000000 00000002 dxgkrnl!TdrBugcheckOnTimeout+0x8d
93614c04 8f347ed1 00000000 00000102 882616d8 dxgkrnl!TdrIsRecoveryRequired+0xa1
93614c6c 8f358ef4 882616d8 0012cf3e 00000000 dxgkrnl!VidSchiReportHwHang+0x2f5
93614c98 8f358c54 882616d8 00000000 00000000 dxgkrnl!VidSchiCheckHwProgress+0x69
93614cc4 8f335a4c 00000002 885aaae0 8823c070 dxgkrnl!VidSchiWaitForSchedulerEvents+0x13f
93614d54 8f358f9b 882616d8 820617bf 882616d8 dxgkrnl!VidSchiScheduleCommandToRun+0xac
93614d68 8f396053 882616d8 00000000 85787788 dxgkrnl!VidSchiRun_PriorityTable+0xf
93614d7c 821e6fd2 882616d8 795b059e 00000000 dxgkrnl!VidSchiWorkerThread+0x62
93614dc0 8203ea8e 8f395ff1 882616d8 00000000 nt!PspSystemThreadStartup+0x9d
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x16

STACK_COMMAND:  .bugcheck ; kb
FOLLOWUP_IP: 
atikmpag+662c
8df1b62c 8bff            mov     edi,edi
SYMBOL_NAME:                     c+662c
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: atikmpag
IMAGE_NAME:  [B]atikmpag.sys[/B]
DEBUG_FLR_IMAGE_TIMESTAMP:  4f597fae
FAILURE_BUCKET_ID:  0x116_IMAGE_atikmpag.sys
BUCKET_ID:  0x116_IMAGE_atikmpag.sys
Followup: MachineOwner
---------

The problem seems to be the AMD driver or the actual Graphics card. Go to the web site and update driver, to start