Hi, everyone, I could really use some help. The main message is: Windows failed to start. A recent hardware or software change might be the cause.
When I get to system recovery options nothing helps. Also, my operating system does not show up here. I have tried startup repair and system restore (which does not even work at command prompt). Windows memory diagnostic tool won't run, either.
Last night I was able to get into safe mode using f8 but today when I tried to go back it won't work.
I can't remember how to run the boot log, so instructions there would help. Also, since I can't get to safe mode all I could do would be to take photos of the boot log.
Can anyone help?
Thanks in advance,
Brenda
When I get to system recovery options nothing helps. Also, my operating system does not show up here. I have tried startup repair and system restore (which does not even work at command prompt). Windows memory diagnostic tool won't run, either.
Last night I was able to get into safe mode using f8 but today when I tried to go back it won't work.
I can't remember how to run the boot log, so instructions there would help. Also, since I can't get to safe mode all I could do would be to take photos of the boot log.
Can anyone help?
Thanks in advance,
Brenda