Accidental shutdown/sleep of laptop while updates installing

Viviant11

Member
Hi all,
Recently my laptop notified me of some computer updates, this yellow window popped up and gave me the option to start now or delay the update for 4hrs so I delayed because I was busy. A few hours later I used my laptop again and about 20mins into using it, the laptop restarts itself without notifying me, to install these updates. While these updates are being installed it recommends you don't shutdown the computer. But my boyfriend shut my laptop lid without knowing. Now when I attempt to use it, the log in menu appears, but once it logs in, it logs me back out and takes me back to the original log in page. Ive tried rebooting several times but it hasn't solved this problem. I don't know how to fix this, if anyone could help it would be much appreciated,
Thanks :)
 

My Computer

Madhur B

Dell Social Media Team
Hi Viviant11,

Please login in safe mode and check if you are able to login. Please use the following link for detailed instructions to go to safe mode: http://www.vistax64.com/tutorials/123496-safe-mode.html

If you are able to login in safe mode, then try to Perform System Restore (only if Software Configuration Changes were made) providing the link for your reference: System Restore - Microsoft Windows

NOTE: With system restore you will not lose any data from the computer, any new programs installed in the computer you would need to reinstall the programs back on the computer.

Kindly let me know the results.
 

My Computer

System One

  • Manufacturer/Model
    Custom
    CPU
    AMD FX-4100
    Motherboard
    Gigabyte
    Memory
    4Gb
    Graphics Card(s)
    ATI 5450
    Screen Resolution
    1600*900
    Internet Speed
    10Mbps

Viviant11

Member
Hi again,

Even though this restoring technique worked, my laptop has gone back to this same problem 2 days later! I restored the laptop before the problem had occurred. Should I take it to someone to fix?
 

My Computer

richc46

Vista Guru
Gold Member
Welcome
Before we bring it in and pay money, lets try to diagnose the problem first. It may very well be a hard drive problem. You may have damaged the hard drive when you shut it down. Download this software and lets see what it shows.
CrystalDiskInfo - Software - Crystal Dew World
When it shows the results it will be very easy to understand. Let us know what happens.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT

Madhur B

Dell Social Media Team
Hi Viviant11,

It looks like one of the update is causing this issue, perform system restore and then install one update at a time and check which update is causing the issue.

Kindly let me know the results.
 

My Computer

System One

  • Manufacturer/Model
    Custom
    CPU
    AMD FX-4100
    Motherboard
    Gigabyte
    Memory
    4Gb
    Graphics Card(s)
    ATI 5450
    Screen Resolution
    1600*900
    Internet Speed
    10Mbps

Viviant11

Member
Thanks richard, but I'm not sure how to download that software when the laptop doesn't allow me to log on? I'm currently on my phone because the laptop is inaccessible.
 

My Computer

richc46

Vista Guru
Gold Member
LOL, Good point. Your computer has a self diagnostic function. If you have your computer handbook, you can find out how to access it. If you have a problem, give us the make and model of the computer and we will help.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT

richc46

Vista Guru
Gold Member
I checked the manual and did not see anything that would be helpful. Are there any beeps when you try to boot? Does it work in safe mode?
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT

Viviant11

Member
Accidental shutdown while installing computer updates

System restore is still not making any difference to the problem
 
Last edited:

My Computer

richc46

Vista Guru
Gold Member

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT

richc46

Vista Guru
Gold Member
Well then, the answer to your first question about using another computer, with the same version, (home Premium, etc) would work.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
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