Appcrash

[joshn90]

I'm unsure if this is the right board for this. However, I would greatly appreciate any help shown my way.

I have recently been playing a game called Fantasy Earth Zero (FEZ) on the Hong Kong Servers (due to the North American servers being closed down). They recently produced a new update which required us to uninstall the old client, and install a new one. However, after switching clients I have been unable to open the client due to it crashing instantly:

I have been doing alot of trial and error to get this to work; to no avail. Firstly, thinking it may have been a problem with the download, checked the files of FEZ themselves. I used the installation file from a friend who had a working version of HK FEZ. This had the same result, as did replacing my game files with theirs.

Next I tried installing it on another computer with the working files. I had the same problem. This has me stumped as it feels like its too much of a coincidence that the file did not work on both my computers, but they worked on my friends. Both my computers use vista. On this one I received an error report which had "Fault Module Name: ntdll.dll" with "Exception Code: c00000fd". Unfortunately, I didn't think it would change, so I hadn't recorded everything yet. The error changed to the version below when I used another installer. This is absolutely baffling me, and I would greatly appreciate any help.

  Problem Event Name:		  APPCRASH
  Application Name:		    FEzero.exe
  Application Version:		 1.0.0.0
  Application Timestamp:	   482feb8a
  Fault Module Name:		   StackHash_9825
  Fault Module Version:		0.0.0.0
  Fault Module Timestamp:	  00000000
  Exception Code:		      c0000096
  Exception Offset:		    003937fc
  OS Version:			      6.0.6001.2.1.0.768.3
  Locale ID:			       2057
  Additional Information 1:	9825
  Additional Information 2:	8872e27308d91574bbb0104058c81cb1
  Additional Information 3:	1681
  Additional Information 4:	8ff9ff47419277f050b297b0f401635e

Edit: Forgot to mention that this error was from before I reset my computer to factory settings, and persisted after the reset.

 

[wither 3]

I know little about this stuff but it looks like a permissions type problem with the new client.

 

[joshn90]

That does match up since I use the same programs on both computers. However, its not AVG, and im sure its not the firewall since I have that off. I think its the data execution prevention, completely forgot about that. I tried that awhile ago, and its how I had the ntdll.dll error with it.

Problem Event Name: APPCRASH
Application Name: FEzero.exe
Application Version: 1.0.0.0
Application Timestamp: 482feb8a
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6001.18538
Fault Module Timestamp: 4cb733dc
Exception Code: c00000fd
Exception Offset: 00069bff
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 2057
Additional Information 1: 9de0
Additional Information 2: ba735295718fccb3691ac806b531dc17
Additional Information 3: 7c9c
Additional Information 4: 79885e5785a49c42c02e16ec282bbc4c

Anyone know how to get this working?


Edit: Forgot to mention, once before resetting to factory settings the game randomly worked. Then went back to this.

 

[Lottiemansion]

Hi,

Please update your system to SP2 & more. This will assist with compatabilty!

 

[wither 3]

Good eye!

 

[joshn90]

How did you notice that o.o i didnt think i had that listed anywhere? but thank you for your input i've updated to sp2, but the problem still persists.

 

[Yard Dog]

Hello , In addition to what you have done, ensure you have Latest Flash and Java. go directly to adobe.com and the Java site to make sure < I also like using Psi Secunia to make sure I am updated.. It is free.. Post back if these are also up to date please.

 

[joshn90]

Psi Secunia is pretty useful. I checked it out at your recommendation. Makes it alot easier to manage updates. My vista is sp2 and completely up to date, my java and flash are too. Anyone got anymore suggestions, theres an event which is lasting 2 more days, so I would really appreciate any help I can get as soon as possible.

Edit: Im pretty sure its the Data Execution Prevention measure since when I added FEZ.exe to the exceptions it changed from naming stackhash as the exception, to ntdll.dll. Has anyone got any clue how to get this working?

Edit: Rechecked my other computers specs. Its actually 7, not vista, but it has the same problem. Does anyone think the error logs would be helpful to post up here?

 

[joshn90]

anyone got any suggestions?

 

[Yard Dog]

Post the error log and lets see what they show..

 

[joshn90]

Post the error log and lets see what they show..

Well, i wasnt really sure if they would help. It looks like a wall of text on here, so i uploaded them to dropbox.

https://dl.dropbox.com/u/56861198/WERD440.tmp.appcompat.txt
https://dl.dropbox.com/u/56861198/WERD950.tmp.mdmp
https://dl.dropbox.com/u/56861198/WER84A9.tmp.WERInternalMetadata.xml

 

[Lottiemansion]

Hi,

Those files refer to Windows seven, are they from your PC & relating to this app crash?

 

[joshn90]

Yeah, they're from my second PC, the windows 7 (64 bit) one. Considering i got this on both computers you'd think it would be the game files, but i've used my friends files which work for them, and redownloaded 2 or so times now. They use windows 7 (64 bit) as well, so I thought it'd work on my windows 7 computer, but im getting the same problem as my vista computer. Any help on either of these would be great.

They do the same thing, just have different versions of the error report since they have different operating systems. Or if im wrong, could someone clear this up?


Edit: Can someone tell me how many times I can rep. Is it once a day? Or perhaps once per solved issue? If theres a thread on this it would be helpful.

 

[joshn90]

No other suggestions? :/

 

[wither 3]

I don't have any suggestions. I just wanted to mention that there are no limitations on how many times you can post in a day.

 

[Lottiemansion]

Hi,

Try these update files: -

Free Cloud Storage - MediaFire

FROM: -

Fez Client - Fantasy Earth Zero Wiki

 

[joshn90]

@wither 3, yeah i know theres no limit I just dont want to spam bumps, as long as its on the frontpage and theres nothing to respond to, i wont bump it. If someone can help me im sure they'll see it anyway

@lottiemansion, Thanks for the suggestions, ive actually tried those already =/ unfortunately those were the same client which i already had which caused i originally got the problem with. Theres actually a newer version which I tried which still has the same version. I'm pretty sure the clients fine since I've tried taking it off many sources (including a few I can confirm work with the same system), but I still get the problem. What confuses me is how my desktop and laptop both have this problem even though they use different operating systems.

 

[wither 3]

Are all of your computers accessing the internet over the same device such as a cable modem? If so, that could be why they all have the same problem and it's possible that there's something in IE (if that's what you're using) or your network setup.

 

[joshn90]

Unfortunately im 100% sure its not the connection =/ One uses wireless, the other uses an ethernet connection. I was at a friends yesterday so i tested it on their connection while i was there. Same problem.

 

[wither 3]

I think you answered my question. I have a cable modem and router. All 3 computers connect to the internet through that same cable modem whether directly or wirelessly.

I assume you have a laptop that you took to your friends house and connected to his network wirelessly via his router. That still doesn't rule out IE as a potential problem. You could try deleting your browsing history and disabling all add-ons to see if that made a difference.