bad image oledlg.dll et al...

[blassingame]

i am feeling like a real dummy here... i cant get anything to work for me... someone help!
PLEASE!

so its an acer aspire running vista home premium 32 with no updates ever...
its my step dads...
i cant get into system restore
it wont update
it wont let me into anything even tho i have told it i am the administrator and it says i am... it still says i need to be an administrator
it wont let me into anything that might let me add or remove a program
and i get this msg constantly about a badimage telling me that oledlg.dll is not valid or not compatible...
i realize now it is a malware problem of some kind
i didnt find it with nis or with malware bytes... i ran compufix

oh yeah... it also stalls out when downloading... it will get about 10% of what ever file i am getting then stall out...

i attached the log.txt that i got when i ran compufix....
i realize this note is all over the place.... i am at my wits end here...
if anyone knows the name of this virus or how i should go about getting rid of it... i would much appreciate it

thanks
blassingame

 

[Bare Foot Kid]

Hello blassingame, welcome to Vista Forums!



Do you have data on the PC that you need to save or do you just want a way to get it running?


In the Windows start menu search box right click "Computer" and select "Manage" in the left pane select "Disk Management" and post a snip/screen shot of DM so we can see if you have a "Factory Recovery Partition" have a look at the tutorial at the link below to see how to do that.

A Preferred Method of Uploading/Posting Screen Shots - Windows 7 Forums

 

[blassingame]

hey mr BFK

sadly this is another thing that it wont allow... it wont let me into manage
i cant get into system info either
the properties shows me this
its an
AMD Athlon x2 dual core proc. be-2300 1.90ghz
767 mb ram
acer aspire m1100

he called me cuz he couldnt get his new printer/fax to work or install

it is blocking me from doing anything...
tho i did get the downloading problem fixed.... it related to a filter he had on his line...
i uninstalled NIS thinking maybe it had something to do with it...
nothing changed

i cant even get into the device manager
or see anything to do with the system

blass

 

[blassingame]

i forgot to mention that in restore it tells me that the shadow copy is not working
dont know if it matters...
the updates just time out
and anything else i try to get into it either ignores or gives me the bad image msg

 

[Bare Foot Kid]

Hello again blass.


See if you can get Avast to install and do a boot scan if you're offered that option at install, let us know how it goes.

avast! Free Antivirus - Download Software for Virus Protection

NOTE: You must register this program even though it's free. The registration will be good for a year. After that, you must re-register. It is still completely free though.

 

[blassingame]

so i try the avast... it seems to install fine... then when i try to open it...
says it cant because its 'side by side configuration is incorrect'
View attachment setup.log

 

[Bare Foot Kid]

Is there data on the PC that you need to save or do you just want to get it running right? There may be an option to do a "Factory Recovery" but doing that takes the PC back to a state like brand new and deletes all the data on the PC.

 

[blassingame]

i would love to do a factory reset
the problem is that acer gave him no disks... he bought it at wallyworld i think...

is it possible to do it with no software? or will it get rid of everything...

 

[Bare Foot Kid]

Have a look at this.


Be advised: you will lose any and all data on the PC.

Here is the standard Acer Recovery Instructions

1. Power on the machine
2. At the white ACER BIOS screen, hold the “Alt” key and press the “F10” key simultaneously to start Acer eRecovery
3. Once eRecovery has loaded, click “Restore to Factory Default Settings”
4. Click “OK” to continue
5. From here, the eRecovery process will update all the data on the C: drive and restore a fully functional factory image (approximately 10 minutes).
6. Once eRecovery has run, press “OK” to reboot unit

 

[blassingame]

thank you a lot
im almost positive he has nothing worth keeping...
im giving it a shot...
i really appreciate the heads up
ill let you know what happens...

blass

 

[Bare Foot Kid]

Good luck, do keep me informed.

 

[Katokato]

Run windows xp or even windows 7 on that machine. 800 megabytes of RAM(alone even 1 gig) wont run vista that well.

I think that this method will scan fastest as it is a boot scanner (maybe not the fastest but without hassle as the virus isnt running).
To scan your system, try a boot scanner called avg rescue cd which can be found here: AVG Rescue CD Cleans Your Infected Windows PC - Anti-Virus - Lifehacker

Boot into safe mode [repeatedly press f8 after POST screen (POST scrn is that screen that shows your OEM's logo when you first press the power button) dissapears].

Once in safe mode run this command at the elevated command prompt: sfc /scannow
It might take a few repititions if you have to do multiple fixes.

For the oledlg.dll refer to this forum post: PC Pitstop Forums > reinstall oledlg.dll?

Visit the microsoft support site for you to fix the windows update: Windows Update Not Working.

For the add and remove programs, consult this other thread: My "add or remove program" not working??

To fix the administrator problem, first get rid of malware and do all the fixes above, then make another administrator account and delete the current one (if you have any important files on your current account i suggest that you back them up).

If you have multiple antivirus programs, uninstall all of them except one.

And are you getting any BSoD's?

 

[blassingame]

just an update really quick on what is going on...
i did the factory reboot because honestly my dad had nothing on his system... much less anything important... he uses it only to print a page every now and again proving someone is not on the do not sale list...
the reboot went txtbook and as soon as it finished i started updating... i noticed it is running terribly slow... i have not gotten that far yet... i thought i would let it update then start working on whatever problems it has...
it took over an hour to dl 450mb
and the intall process is slllloooowwww indeed... but... at least it is letting me do it...
thank you for the heads up again barefoot kid and also to katokato... seeing as i will still be trying to get it working squarely i imagine your heads up will come in handy...
a friend has a dell with netsky on it that i am going to try to attack next... so that boot disk will come in handy...

again... thanks for all the help...
i will let ya know when i figure out how to fix this slow problem...

 

[Ed Canuck]

You're not likely to be able to do much about the speed if you've only got 800MB of RAM. Best thing you could probably do is to add memory.

Could you let us know the exact model of your Aspire? Better yet, could you download and run http://www.vistax64.com/tutorials/176785-vistaforums-sysinfo-tool.html (Click on Select All, then click on the Windows logo). After it runs, export to a file and upload the file with your reply (see Vista Forums - FAQ: Reading and Posting Messages).

Ed

 

[blassingame]

i realize it will never be lightening fast.... but.. as of right now it is waaaay slow... unusually so...
800mb is plenty for what he needs it for... as a matter of fact the only reason i am even thinking about it is so that i may learn something in the process
thanks ed

 

[Ed Canuck]

Your choice. Microsoft's specs for Vista Home Premium state a minimum of 1GB of RAM, so "lightning fast" on your laptop may be the equivalent of just getting it running... :D

Ed

 

[Bare Foot Kid]

I know that Avast (if you have it installed) will choke a system with a small amount of installed RAM also Vista may still be indexing and after a while it'll ease up some.

http://www.vistax64.com/tutorials/69564-index-enable-disable.html?ltr=I