Blue screen error

[chanterjcd]

Hi
Last year i had a problem with my PC crashing and got some superb advice from Jaycee which seemed to solve the problem.

Last week I ran a malware scan which came back as clear but after windows ran some updates the next day, the pc kept going to a blue screen.

I have tried to run the pc :

• in safe mode
• in safe mode with networking
• & launch a start up repair
• in windows recovery mode
• to the last known good configuration

I get a bar across the bottom of the screen which shows windows loading and then it flashes on to a blue screen with the following message:

"A problem has been detected & windows has been shut down to prevent damage to your computer.
If this is the 1st time you've seen this stop error screen, restart your computer. If this screen appears again, disable or uninstall any antivirus, disc defragmentation or back up utilities. Check hard drive configuration & checkfor any updated drivers.
Run CHKDSF/F to check for hard drive corruption and the restart your computer.
Technical Info:
***STOP: 0x00000024
(0x001904AB, 0x863c789c, 0x863c75cc, 0x85697487)
*** Ntfs.sys Address 85697487
base at 8567D000
Date stamp 4549 aceb"

I have run a bootable hardware diagnostic cd which indicated the problem was software related. I also tried to run the HP restore discs but nothing happens.

Any suggestions welcome, thanks !
PC = HP Pavilion a6202.uk with Vista home premium 32bit installed.

 

[richc46]

Welcome
Please follow these posting instructions and you will be helped
http://www.vistax64.com/crashes-debugging/282419-blue-screen-death-bsod-posting-instructions.html

 

[chanterjcd]

Thanks for that but unfortunately when I power the PC up, it goes straight to the blue screen. Unable to move any further forward than that, any ideas ?

 

[richc46]

This should get you up and running, again.


Re: computer will not start
If you create a recovery DVD, you may be able to boot to recovery options
Create Recovery DVD

The Vista recovery disk is used to boot Vista when it won't boot - to run Startup Repair, System Restore, access a Command Line, Recover using a Vista Backup Image, etc.
System Recovery Options. Choose an option tht will not cause you to lose your stuff.

If Vista will not start now, boot the Recovery CD to run Startup Repair which automates System Restore as well as numerous other tests including System File Checker which can repair system files which are not corrupted beyond repair.

If Vista still will not start, try booting into Safe Mode to run sfc /scannow to repair System files.
Special Thanks Given to Seven Forums.



Below is a bulletin distributed by MS to explain the start up procedure when Windows will not boot.

• Startup Repair. Startup Repair is a Windows recovery tool that can fix certain problems, such as missing or damaged system files, that might prevent Windows from starting. Startup Repair is located on the System Recovery Options menu, which is on the Windows Vista installation disc. If your computer has preinstalled recovery options, it might also be stored on your computer's hard disk. For more information, see Startup Repair: frequently asked questions and What are the system recovery options in Windows Vista? If your computer does not include Startup Repair, your computer manufacturer might have customized or replaced the tool. Check the information that came with your computer or go to the manufacturer's website.
• Change restart settings in safe mode. If your computer is stuck in a loop where Windows fails, attempts to restart, and then fails again repeatedly, restart your computer in safe mode and select the Disable automatic restart on system failure checkbox. For more information, see Advanced startup options (including safe mode).
• Reinstall. If no other options have solved the problem, and you are sure that your computer's hardware is functioning normally, you might need to reinstall Windows. A custom (clean) installation of Windows will permanently delete all of the files on your computer and reinstall Windows, so only use this option if all other recovery options have been unsuccessful. After the installation, you will need to reinstall your programs and restore your files from backup copies. For more information, see Installing and reinstalling Windows**.