Blue screen problem

nanette

New Member
Hello,

I have a blue screen problem on my Dell Inspiron. I am on Vista 7.
My computer is shutting down more and more often...

I did a SF_diagnostic, and here are the results...
Can anyone helps me please?

Thank you very much!!
 

Attachments

Last edited:

My Computer

System One

  • Operating System
    vista7

ilikefree

Vista Guru
Gold Member
Could you please run this program
 

Attachments

My Computer

System One

  • Manufacturer/Model
    Lenovo Thinkpad T400
    CPU
    Intel Mobile Core 2 Duo P8700 @ 2.53GHz
    Motherboard
    LENOVO 64734VM
    Memory
    2.00GB Single-Channel DDR3 @ 531MHz
    Graphics Card(s)
    Intel Mobile Intel 4 Series Express Chipset Family
    Sound Card
    Conexant 20561 SmartAudio HD
    Monitor(s) Displays
    15 inch
    Screen Resolution
    1280 x 800
    Hard Drives
    1x 180GB Intel 530 series SSD
    1 x 120GB Hitachi 5400rmp
    1 x 650GB Western Digital Elements 5400rpm
    1x 1Tb Western Digital Elements 5400rpm
    Internet Speed
    Medium for New Zealand
    Other Info
    Weakest part of my computer is the graphics chipset.
    Only ever used a laptop.
    Also use USB Freeview TV Card
    Lenovo Docking Station
    External Speakers
    Other bits a pieces as needed

ilikefree

Vista Guru
Gold Member
The tool I gave you will tell you what is causing it after automatically looking at your dump files
 

My Computer

System One

  • Manufacturer/Model
    Lenovo Thinkpad T400
    CPU
    Intel Mobile Core 2 Duo P8700 @ 2.53GHz
    Motherboard
    LENOVO 64734VM
    Memory
    2.00GB Single-Channel DDR3 @ 531MHz
    Graphics Card(s)
    Intel Mobile Intel 4 Series Express Chipset Family
    Sound Card
    Conexant 20561 SmartAudio HD
    Monitor(s) Displays
    15 inch
    Screen Resolution
    1280 x 800
    Hard Drives
    1x 180GB Intel 530 series SSD
    1 x 120GB Hitachi 5400rmp
    1 x 650GB Western Digital Elements 5400rpm
    1x 1Tb Western Digital Elements 5400rpm
    Internet Speed
    Medium for New Zealand
    Other Info
    Weakest part of my computer is the graphics chipset.
    Only ever used a laptop.
    Also use USB Freeview TV Card
    Lenovo Docking Station
    External Speakers
    Other bits a pieces as needed

lmacri

Vista Pro
Hi nanette:

If you aren't familiar with Nirsoft's BlueScreenView utility recommended by ilikefree I've posted step-by-step instructions in caweclark's thread BSOD in the MS Answers forum. You can attach the diagnostic log BSOD.txt in your next reply.
------------
32-bit Vista Home Premium SP2 * Firefox ESR v52.9.0 * Norton Security v22.14.2.13 *32-bit BlueScreenView v1.55
 

My Computer

System One

  • Operating System
    32-bit Vista SP2 Home Premium
    Manufacturer/Model
    HP Pavilion dv6835ca
    CPU
    Intel Core2Duo T5550 @ 1.83 GHz
    Motherboard
    Quanta 30D2 (U2E1)
    Memory
    3 GB RAM
    Graphics Card(s)
    NVIDIA GeForce 8400M GS
    Sound Card
    Realtek High Definition Audio
    Hard Drives
    250 GB SATA Western Digital Scorpio WD2500BEVS 5400 rpm
    Internet Speed
    5 MBps
    Other Info
    Norton Security Deluxe v22.15.2.22

wither 3

Vista Guru
Gold Member
In every .dmp file, it's showing the Hal.dll as the problem. Seems to me, there's a long thread on that somewhere in this forum. Due to time restraints, I didn't look for it.
 

My Computer

System One

  • Operating System
    Vista Home Premium 64 bit SP2
    Manufacturer/Model
    Cyberpower
    CPU
    Intel Quad CPU Q6700 2.67 GHZ
    Motherboard
    NVIDIA 780i
    Memory
    4 GB
    Graphics Card(s)
    MSI GTX 560 TI Twin Frozr
    Sound Card
    Sound Blaster SB Audigy
    Monitor(s) Displays
    Viewsonic VG2436
    Screen Resolution
    1920x1080p
    Hard Drives
    Samsung HD 105SI
    WDC WD20
    Case
    Apevia XJupiter
    Cooling
    air
    Mouse
    Logitech MX 600
    Keyboard
    Logitech MX 3200
    Internet Speed
    30 Mbps

axe0

BSOD Kernel Dump Analyst
Power User
Hi nanette,

Sorry for the delay in response. Do you still need help?
 

My Computer

System One

  • Manufacturer/Model
    Dell Inspiron 15R 5521
    CPU
    Intel(R) Core(TM) i7-3537U CPU @ 2.00GHz
    Motherboard
    Dell Inc. 0C46Y8 (U3E1)
    Memory
    8192MB (2X4096) 1600MHZ DDR3 (11-11-11-28)
    Graphics Card(s)
    Intel(R) HD Graphics 4000
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    Generic PnP Monitor
    Screen Resolution
    1366x768
    Hard Drives
    Primair Crucial MX200 250GB SATA III 6.0Gbps
    Secundair ST1000LM024 HN-M101MBB 1TB SATA II 3.0Gbps
    Mouse
    Sharkoon FireGlider
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset
    Bitdefender Total Security 2016
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