Blue screen problem

[nanette]

Hello,

I have a blue screen problem on my Dell Inspiron. I am on Vista 7.
My computer is shutting down more and more often...

I did a SF_diagnostic, and here are the results...
Can anyone helps me please?

Thank you very much!!

 

[nanette]

here is the complete diagnostic, as a zip folder.
thank you for your analysis!!

 

[ilikefree]

Could you please run this program

 

[Tatl]

_

 

[ilikefree]

The tool I gave you will tell you what is causing it after automatically looking at your dump files

 

[lmacri]

Hi nanette:

If you aren't familiar with Nirsoft's BlueScreenView utility recommended by ilikefree I've posted step-by-step instructions in caweclark's thread BSOD in the MS Answers forum. You can attach the diagnostic log BSOD.txt in your next reply.
------------
32-bit Vista Home Premium SP2 * Firefox ESR v52.9.0 * Norton Security v22.14.2.13 *32-bit BlueScreenView v1.55

 

[wither 3]

In every .dmp file, it's showing the Hal.dll as the problem. Seems to me, there's a long thread on that somewhere in this forum. Due to time restraints, I didn't look for it.

 

[axe0]

Hi nanette,

Sorry for the delay in response. Do you still need help?