Solved BSOD help

[veterejf]

I'm running Windows Vista Business on a Dell Latitude E6500. The only things that i think could've caused this was installing the lastest graphic card the NVIDIA Quadro NVS 160M. but that was almost 3 weeks ago and idk why this would happen now. Though i've had this recurring problem when my computer starts up there would be a loading screen with a status-like bar but it was one of those ones that just have a couple bars move across it and repeat. so I would have to shut the laptop down by holding the startup button. then after that reboots i would always be prompted with something saying you computer failed to start up would you like to repair? I always say no, but today i said yes, so maybe it would fix it. then i rebooted and got the BSOD. I got a couple of stop errors:

0x00000050 and another one i was manage to read but nothing showed up on google with this: FFFFF8003E2005C

EDIT: Make sure to see my post on PAGE TWO. This was an old post I just updated with a new BSOD problem continuing on this thread.

 

[richc46]

http://www.vistax64.com/crashes-debugging/282419-blue-screen-death-bsod-posting-instructions.html

 

[veterejf]

yes, I'm part the way through,I don't understand the part where I START | type perfmon /report - a viewer will appear | Save as an HTML file part. does that mean I do start>run>perfmom /report? that didn't work, i got an error; "An error occured while attempting to generate this report, The system cannot find the path specified"

or if i do start>run>perfmon a window pops up but idk what do to then.

 

[Jonathan_King]

Once the window pops up, go to File > Save.

 

[veterejf]

I also Do not know how to do Step 4, how to I attached my zipped file. Also when I try to save my perfmon as a html, I don't think i can, only as a a .msc and when i go to the drop down box it's only that(.msc) and all files(".")

 

[Jonathan_King]

Copy and paste the following into the start menu, and press enter:

perfmon /report

. Then go to File > Save as, and it should work.

If it still doesn't work, just forget the perfmon file, and upload the rest. To attach the zip folder, click on the paperclip icon on your next post, and attach it there.

 

[veterejf]

what do you mean into my start menu? there is no where where i can paste that, unless you mean start, then run, but when i try that it won't work. it gave me an error message as specified earlier ^^^

The rest is up there though

 

[Jonathan_King]

It appears that Symantec Endpoint Protection is the cause here. Please update it to the latest version, or remove it completely and use Microsoft Security Essentials as a replacement.

Also, your Intel Ethernet drivers are old:

e1y60x64.sys      Fri Apr 04 16:41:29 2008 (47F69279)

Please install these updated ones: http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=18718&ProdId=3003&lang=eng

...Summary of the dumps

[font=lucida console]
Built by: 6002.18267.amd64fre.vistasp2_gdr.100608-0458
Debug session time: Wed Dec  1 14:05:21.937 2010 (UTC - 5:00)
System Uptime: 0 days 0:03:08.957
*** WARNING: Unable to verify timestamp for SRTSPL64.SYS
*** ERROR: Module load completed but symbols could not be loaded for SRTSPL64.SYS
Probably caused by : SRTSPL64.SYS ( SRTSPL64+27d83 )
DEFAULT_BUCKET_ID:  COMMON_SYSTEM_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x50_SRTSPL64+27d83
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 6002.18267.amd64fre.vistasp2_gdr.100608-0458
Debug session time: Wed Dec  1 13:02:02.379 2010 (UTC - 5:00)
System Uptime: 0 days 0:02:51.237
*** WARNING: Unable to verify timestamp for SRTSPL64.SYS
*** ERROR: Module load completed but symbols could not be loaded for SRTSPL64.SYS
Probably caused by : SRTSPL64.SYS ( SRTSPL64+27d83 )
DEFAULT_BUCKET_ID:  COMMON_SYSTEM_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x50_SRTSPL64+27d83
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 6002.18267.amd64fre.vistasp2_gdr.100608-0458
Debug session time: Wed Dec  1 11:30:29.211 2010 (UTC - 5:00)
System Uptime: 0 days 0:03:26.071
*** WARNING: Unable to verify timestamp for SRTSPL64.SYS
*** ERROR: Module load completed but symbols could not be loaded for SRTSPL64.SYS
Probably caused by : SRTSPL64.SYS ( SRTSPL64+27d83 )
DEFAULT_BUCKET_ID:  COMMON_SYSTEM_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x50_SRTSPL64+27d83
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 6002.18267.amd64fre.vistasp2_gdr.100608-0458
Debug session time: Wed Dec  1 11:26:09.345 2010 (UTC - 5:00)
System Uptime: 0 days 0:01:49.063
*** WARNING: Unable to verify timestamp for SRTSPL64.SYS
*** ERROR: Module load completed but symbols could not be loaded for SRTSPL64.SYS
Probably caused by : SRTSPL64.SYS ( SRTSPL64+27d83 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x50_SRTSPL64+27d83
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 6002.18267.amd64fre.vistasp2_gdr.100608-0458
Debug session time: Wed Dec  1 11:16:49.075 2010 (UTC - 5:00)
System Uptime: 0 days 0:09:53.935
*** WARNING: Unable to verify timestamp for SRTSPL64.SYS
*** ERROR: Module load completed but symbols could not be loaded for SRTSPL64.SYS
Probably caused by : SRTSPL64.SYS ( SRTSPL64+27d83 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x50_SRTSPL64+27d83
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 6002.18267.amd64fre.vistasp2_gdr.100608-0458
Debug session time: Wed Dec  1 11:05:59.947 2010 (UTC - 5:00)
System Uptime: 0 days 0:02:21.681
*** WARNING: Unable to verify timestamp for SRTSPL64.SYS
*** ERROR: Module load completed but symbols could not be loaded for SRTSPL64.SYS
Probably caused by : SRTSPL64.SYS ( SRTSPL64+27d83 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x50_SRTSPL64+27d83
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
  
[/font]

 

[veterejf]

wow idk how ya did it but it looks like it works now! If anything else happens ill be sure to post.

Thank you so much!!!

 

[richc46]

I cannot open that file with my current computer, but I can look at what Jon has posted. You should not have a problem, but if you should Jon will be very happy to analyze the new report. If it should occur a few weeks from now, I will be there for you too. Good luck

 

[Jonathan_King]

Thanks for the report!

I'm glad it's working for now.

 

[veterejf]

Same machine as before. I patched my direct x a couple days ago, as well as updated my video card again. Let me know what you find out