(BSOF) Is it because of temperature?

Gilc

Member
Last month I started randomly getting these screens until it got to a point where I had to run ''System Restore'' to turn it on. Then someone told me it probably was because of the heat since it is an old computer (6 years old), so I bought a computer fan and it began to work correctly again.

Today (one month later) I got that Blue Screen again, having the computer fan connected, but incredibly, I was using earphones when it happened (I wasn't using them first the first bsod's I got) and well, the earphones don't work anymore on any system, now (2 hours later) my computer seems to be working fine, so, is there any explanation for all this?

Note: I have all the proper updates already.
ADDED:
View attachment MARTHA1-24_03_2015_135932,41.zip
 
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My Computer

Gilc

Member
IMPORTANT UPDATE

My computer kept failing after around 5 hours, I took these screenshots:
HNI_0065.JPG HNI_0063.JPG HNI_0064.JPG
I have these suspects:
1 - In ''Portable Music Player'', I don't know if it includes Itunes which I downloaded just some days ago.
2 - Just this morning I installed the ''Optional'' updates from Window Updates too.
3 - It also says ''An external driver'' could cause it, just some days ago, everytime I put in any USB or SD card I got the option to ''Repair'' it, which I clicked the very first time I got that and literally didn't do anything but creating an empty folder called ''Found''.

So yeah, now I really need help, please :(
 

My Computer

richc46

Vista Guru
Gold Member

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT

Gilc

Member
Oh my, I was sure I put the .zip thingy, I don't know why it isn't there, I added it again right now and it seems it's now there, I'm very sorry
 

My Computer

richc46

Vista Guru
Gold Member
The most important file is the dmp, and you did not give us any.
Make sure the computer is set up to give the dmp reports, wait for 2 more BSODs and give us the 2 reports
Dump Files - Configure Windows to Create on BSOD - Windows 7 Help Forums
Those dmp reports do not give answers, they give clues. The more you give us the better the chance we can help.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT

Gilc

Member
Last time I got those screens (when I wrote the first post here, 5 days ago) after running Sistem Restore like 3 times it worked again, first thing I made there was uninstall Itunes, I did some research and several users crashed because of that program, then I went to configure my computer to create ump files after BSOD's, but now that I got them again, as stated before, I can't access to any of those files.

As extra information, this time I got that screen just after running aTube Catcher, I don't think that's the guilty one since I've used that program since long time ago. Also, including this time, everytime I ran System Recovery and got access to normal windows, I got the AVAST icon on my desktop, I always delete it from there, but it always reappears after running System recovery.

EDIT: After running system recovery twice, it started to work normally again, and it was configured to get Kernel dmp file, but now I can't find it, where is it supposed top be located? (I'm writting %SystemRoot%/MEMORY.DMP on the search bar and there's nothing) and, should I choose another way to create dmp files beside Kernel?
 
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My Computer

richc46

Vista Guru
Gold Member

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT

Gilc

Member
The location stated in that site is an empty folder for me, also now I changed it to MiniDump (which has an empty folder too), rpobably next time I get the screen I'll finally get one on the ''Minidump Folder''.

Also on the Reports of Problems and Solutions, it says there were 3 problems with ''Host process for the Window's services'' (I am translating it literally, my computer is all Spanish) and I get a signature of the problem:
Name of The Problem's Event : WindowsUpdateFailure
ClientVersion: 7.6.7600.256
Win32HResult: 80070643
UpdateId: 7079BEEB-6120-4AFD-AD07-FB4DFA284FBE
Scenario: Install
SourceId: 101
Environment: Unmanaged
Operative System's Version: 6.0.6002.2.2.0.768.3
Id. de configuración regional: 3082

Does that bring any help?
 

My Computer

Patonb

Vista Guru
Gold Member

My Computer

System One

  • CPU
    Dual L5639 // i7 950 @ 4.0Ghz
    Motherboard
    Evga SR-2 // Gigabyte x58a-ud3r
    Memory
    12Gig Corsair XMS3 // 6Gig OCZ Gold
    Graphics Card(s)
    gtx 560 ti // gtx 260-216
    Monitor(s) Displays
    Dual 22" // Headless
    Hard Drives
    OCZ aGILITY 3, 120Gig + Seagate 500Gig x 2
    PSU
    Silverstone da700 // Corsair 520hx
    Case
    Rosewill BlackHawk Ultra // Antec 900v1
    Cooling
    Twin CM Hyper 212+ // Noctua NH-u12
    Other Info
    Acer 8930 laptop with x9100...

townsbg

~~тσωηsвg~~
Vista Guru
Gold Member
Along with crash dumps, can you check your temperatures as well.

You can use hwmonitor to see both the cpu and videocard.
DOWNLOADING HWMONITOR_1.27.EXE | CPUID
The GPU overheating might cause bluescreens however the cpu overheating should cause the computer to turn off. That's what happened with my desktop; if the cpu hit 75C the desktop shut off with no bluescreens. I suspect a driver issue and the dump files will help determine which one.
 

My Computers

System One System Two

  • Operating System
    Windows 7 Pro x64
    Manufacturer/Model
    Mid 2010 iMac
    CPU
    Quad core 3.2 Ghz Intel I3
    Memory
    8 gb
    Graphics Card(s)
    ATI Radeon HD 5670 512 mb ram
    Screen Resolution
    1920x1080 and 1440x900
    Hard Drives
    1 TB
    Other Info
    N/A
  • Operating System
    Windows 2008 R2 Enterprise
    Manufacturer/Model
    Compaq Presario SR5350F
    CPU
    Pentium 2.0 gHZ Dual core E2160
    Memory
    2 gb
    Screen Resolution
    1440 x 900
    Hard Drives
    300 GB

Patonb

Vista Guru
Gold Member
It can do both actually. If a cpu gets hot and it throttles back it may undervolt and BSOD too.
 

My Computer

System One

  • CPU
    Dual L5639 // i7 950 @ 4.0Ghz
    Motherboard
    Evga SR-2 // Gigabyte x58a-ud3r
    Memory
    12Gig Corsair XMS3 // 6Gig OCZ Gold
    Graphics Card(s)
    gtx 560 ti // gtx 260-216
    Monitor(s) Displays
    Dual 22" // Headless
    Hard Drives
    OCZ aGILITY 3, 120Gig + Seagate 500Gig x 2
    PSU
    Silverstone da700 // Corsair 520hx
    Case
    Rosewill BlackHawk Ultra // Antec 900v1
    Cooling
    Twin CM Hyper 212+ // Noctua NH-u12
    Other Info
    Acer 8930 laptop with x9100...

Gilc

Member
My computer just got the blue screen again, when restarting I can use it for like 2 minutes before getting another BSOD, so I ran to check the MiniDump but surprise, the folder was empty, kernel reports folder was empty too and I'm 100% sure I configured my computer so it created a minidump after crashing, now my computer is on System Recovery Options again.
By the way, at this point I highly doubt that the temperature is the problem.

minidump.jpg
 
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My Computer

townsbg

~~тσωηsвg~~
Vista Guru
Gold Member
Try unchecking automatically restart and change the drop down to kernel memory dump or complete memory dump. That's probably why you aren't getting dump files. Also I suggest that you add memory.dmp to the file name. Right now you aren't specifying a file name just the folder which might also be causing a problem. You might also want to uncheck the overwrite option.
 

My Computers

System One System Two

  • Operating System
    Windows 7 Pro x64
    Manufacturer/Model
    Mid 2010 iMac
    CPU
    Quad core 3.2 Ghz Intel I3
    Memory
    8 gb
    Graphics Card(s)
    ATI Radeon HD 5670 512 mb ram
    Screen Resolution
    1920x1080 and 1440x900
    Hard Drives
    1 TB
    Other Info
    N/A
  • Operating System
    Windows 2008 R2 Enterprise
    Manufacturer/Model
    Compaq Presario SR5350F
    CPU
    Pentium 2.0 gHZ Dual core E2160
    Memory
    2 gb
    Screen Resolution
    1440 x 900
    Hard Drives
    300 GB
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