Solved Cannot start Microsoft Outlook. Cannot open the Outlook window.

mrwizard

New Member
I had this problem on a customers laptop with Vista Home Premium and Microsoft office 2007 Enterprise.

I've often seen similar errors with Office including things going wrong with Word, Excel, basically any Microsoft Office application.
Nearly all of these errors can be solved by allowing Office to re-create it's profile folders. I fixed the same problem you are having with this procedure...

1. Close all office applications
2. Browse to and RENAME the following folders (do not delete them if you wish to avoid losing any emails and address books). I normally stick an _ on the end to make it "foldername_"

For Microsoft Outlook...
C:\Users\<yourusername>\AppData\Local\Microsoft\Outlook
C:\Users\<yourusername>\AppData\Roaming\Microsoft\Outlook

For other Microsoft Office Programs...
C:\Users\<yourusername>\AppData\Local\Microsoft\Office
C:\Users\<yourusername>\AppData\Roaming\Microsoft\Office

3. Open problematic application (Outlook in this case)

The next problem you will have with OUTLOOK is your Personal Folders file will be new and therfore empty (none of your old emails, calendar or contacts in there!).
Don't panic though, all you need to do is the following...

1. Open Outlook
2. Go to File>Import and Export...
3. Choose "Import from another program of file" and click next
4. Choose "Personal Folder File (.pst)" and click next
5. Click the browse button and locate the folder that you previously renamed
C:\Users\<yourusername>\AppData\Local\Microsoft\Outlook_ ??
6. Choose the "Outlook.pst" file (which should be more than 1KB if it contains anything) and click the "Open" Button at the bottom
7. Click "Next" and then "Finish" and watch all of your lovely emails, calendar appointments and contacts fly back into your active profile!

Hope that works for you guys.

MrWizard
 

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shor

New Member
Sure I have the fix. Go to run and type outlook.exe/ resetnavpane
 

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shor

New Member
First of all this error has nothing to do with Vista SP 2. I had the error long before I ran SP 2. It is really quite simple to fix.
Go to run and type outlook.exe/resetnavpane :D

I may be a newbie here but its not my first rodeo. Enjoy
 

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System One

  • Manufacturer/Model
    Dell Studio XPS 16"
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shor

New Member
Excuse the small typo...you need a space between .exe and / so type outlook.exe /resetnavpane in run and that should do it.
 

My Computer

System One

  • Manufacturer/Model
    Dell Studio XPS 16"
    CPU
    Dual Intel Core (TM)2 T9400 @ 2.53 GHz
    Memory
    8 gigs
    Graphics Card(s)
    ATI Mobility Radeon HD 3670
    Sound Card
    IDT High Definition Audio
    Hard Drives
    Samsung SSC RBX Series 128 M ATA Device...Solid state...I love it
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shor

New Member
You are welcome. I might mention that I reset mine last year and have not had any troubles since. So this seems to fix it for good.
 

My Computer

System One

  • Manufacturer/Model
    Dell Studio XPS 16"
    CPU
    Dual Intel Core (TM)2 T9400 @ 2.53 GHz
    Memory
    8 gigs
    Graphics Card(s)
    ATI Mobility Radeon HD 3670
    Sound Card
    IDT High Definition Audio
    Hard Drives
    Samsung SSC RBX Series 128 M ATA Device...Solid state...I love it
    Internet Speed
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    Network adapters
    Broadcom NetLink (TM) Gigabit Ethernet
    Intel WiFi Link 5300 AGN

shor

New Member
Well thanks, anytime you want to boost my power rating feel free to do so. My answer has helped about 5-6 others and no-one stroked me on the back yet. I could use a little rating increase.
 

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System One

  • Manufacturer/Model
    Dell Studio XPS 16"
    CPU
    Dual Intel Core (TM)2 T9400 @ 2.53 GHz
    Memory
    8 gigs
    Graphics Card(s)
    ATI Mobility Radeon HD 3670
    Sound Card
    IDT High Definition Audio
    Hard Drives
    Samsung SSC RBX Series 128 M ATA Device...Solid state...I love it
    Internet Speed
    Cable
    Other Info
    Network adapters
    Broadcom NetLink (TM) Gigabit Ethernet
    Intel WiFi Link 5300 AGN

JMH

Banned
Well thanks, anytime you want to boost my power rating feel free to do so. My answer has helped about 5-6 others and no-one stroked me on the back yet. I could use a little rating increase.
Hello shor,
You have done well. Congratulations. However one swallow doesn't make a summer.
A lot of us help out without receiving rep or even a thank you.
You will find that your bad deeds are chiselled in granite & your good deeds written in the sand.
I suggest that you refer to the link below.[ if you haven't already done so ]
Be patient & give plenty of help everywhere & the rewards will eventually come.
http://www.vistax64.com/general-discussion/118651-forum-rules.html
 

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madasaalex28272

New Member
ok i have had the same problem with outlook not starting and i went to to the outlook.exe/resetnavpane in run and it said it cannot be found and i should locate the program.
im confused, why wont it work for me but it work for everyone else!
 

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tiffanie29

New Member
Excuse the small typo...you need a space between .exe and / so type outlook.exe /resetnavpane in run and that should do it.

This was posted by Shor... He Rocks!!!
 

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songbird72

New Member
I have the same problem. Before installing SP2 with my Vista Business Pro 6.0 OS, I could click on an email addy and outlook would come up and I could send messages thru my ISP, which is Comcast.net. Now, an error box comes up stating : "cannot access outlook express." What do I do?
 

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lakshmi pallavi

New Member
Hi everyone ... I was using Windows XP when this problem with outlook occured.
This outlook.exe/resetnavpane - worked really well and I am so glad I did not have to lose data.

Thank you for having given this solution else I would have been in big trouble.
 

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