Solved Computer crashing and screen becoming full of green lines

[ihavelostmyself]

When running certain games (League of Legends, Worms, etc.) or skyping, my computer has started shutting off and the screen becomes solid with vertical green lines. This happens primarily when I have my external monitor plugged in. After this happens and I restart my computer, my external monitor says "input not recognized". After waiting 5-10 minutes the problem seems to fix itself and I can start my computer normally.
The reason i'm running an external monitor in the first place is because the screen on my laptop hasn't been working since September XD.
Any help or information on this problem would be greatly appreciated!
Thank,
-Joe

 

[tom982]

Hello Joe and welcome to the forums

It sounds like a driver error to me so lets have a go at updating your drivers.

1. Open the start menu
2. In the search box, type Device Manager
3. When it opens, expand the Display Adapters category
4. Right click on any entry in that category and select Uninstall
5. Reboot your computer

When windows reboots, it will see that the driver is missing and install it.

Tom

 

[ihavelostmyself]

Hey Tom,
Thanks for helping me out here!
Ok, I've done that. So hopefully that will solve the problem.
I also wanted to mention I've been seeing error messages saying " Display Driver atikmday stopped working and has recovered. I guess this supports your theory on the display driver being in bad shape
Also, I thought it may have had something to do with how hot my computer was getting. I ran a heat management program and found my motherboard running at almost 105*C, so that can't be good...Since reducing my computer down to 'power save' mode, and had the heat keeping steady around 67*C, I haven't had the problem again.
I do already have a cooling tray but I guess that's just not working enough.
Any other ways to reduce the heat of my computer further?
Thanks again,
-Joe

 

[americancritic]

Hello Joe

These might help you also...

Core Temp

CPUID - System & hardware benchmark, monitoring, reporting

 

[tom982]

105*C!?!? That's incredibly hot. In fact, that's dangerously hot! Any temperature above 100*C could cause damage to the components of your PC.

Download and run HijackThis:

HijackThis - Trend Micro USA

Run a scan and copy and paste the log into your next post please.

Tom

 

[ihavelostmyself]

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 6:31:36 PM, on 24/04/2011
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v8.00 (8.00.6001.19048)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Windows\system32\WTablet\Pen_TabletUser.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Motorola\SMSERIAL\sm56hlpr.exe
C:\WINDOWS\RtHDVCpl.exe
C:\Program Files\HP\QuickPlay\QPService.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QLBCTRL.exe
C:\Program Files\HP\Digital Imaging\bin\HpqSRmon.exe
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
C:\Program Files\DivX\DivX Plus Web Player\DDMService.exe
C:\Program Files\PowerISO\PWRISOVM.EXE
C:\Program Files\DivX\DivX Update\DivXUpdate.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
C:\Program Files\Hewlett-Packard\HP wireless Assistant\WiFiMsg.EXE
C:\Program Files\Hewlett-Packard\Shared\HpqToaster.exe
C:\Program Files\Common Files\Microsoft Shared\Ink\InputPersonalization.exe
C:\Users\Joe Hare\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Joe Hare\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Joe Hare\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Windows\system32\rundll32.exe
C:\Users\Joe Hare\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = AOL.ca - Canada's Breaking News, Entertainment, Music, Life & Style and Email
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = Bing
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = Google
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = AOL.ca - Canada's Breaking News, Entertainment, Music, Life & Style and Email
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = Bing
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = Bing
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = AOL.ca - Canada's Breaking News, Entertainment, Music, Life & Style and Email
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Increase performance and video formats for your HTML5 <video> - {326E768D-4182-46FD-9C16-1449A49795F4} - C:\Program Files\DivX\DivX Plus Web Player\npdivx32.dll
O2 - BHO: Use the DivX Plus Web Player to watch web videos with less interruptions and smoother playback on supported sites - {593DDEC6-7468-4cdd-90E1-42DADAA222E9} - C:\Program Files\DivX\DivX Plus Web Player\npdivx32.dll
O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - (no file)
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - (no file)
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Windows Live Messenger Companion Helper - {9FDDE16B-836F-4806-AB1F-1455CBEFF289} - C:\Program Files\Windows Live\Companion\companioncore.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - (no file)
O4 - HKLM\..\Run: [StartCCC] "C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe"
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [SMSERIAL] C:\Program Files\Motorola\SMSERIAL\sm56hlpr.exe
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [UCam_Menu] "C:\Program Files\CyberLink\YouCam\MUITransfer\MUIStartMenu.exe" "C:\Program Files\CyberLink\YouCam" update "Software\CyberLink\YouCam\2.0"
O4 - HKLM\..\Run: [QPService] "C:\Program Files\HP\QuickPlay\QPService.exe"
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [QlbCtrl.exe] C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
O4 - HKLM\..\Run: [hpqSRMon] C:\Program Files\HP\Digital Imaging\bin\hpqSRMon.exe
O4 - HKLM\..\Run: [HP Health Check Scheduler] [ProgramFilesFolder]Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [hpWirelessAssistant] C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [DivX Download Manager] "C:\Program Files\DivX\DivX Plus Web Player\DDmService.exe" start
O4 - HKLM\..\Run: [PWRISOVM.EXE] C:\Program Files\PowerISO\PWRISOVM.EXE
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [DivXUpdate] "C:\Program Files\DivX\DivX Update\DivXUpdate.exe" /CHECKNOW
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [OM2_Monitor] "C:\Program Files\OLYMPUS\OLYMPUS Master 2\MMonitor.exe" -NoStart
O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
O4 - HKCU\..\Run: [Google Update] "C:\Users\Joe Hare\AppData\Local\Google\Update\GoogleUpdate.exe" /c
O4 - Global Startup: VPN Client.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000
O9 - Extra button: @C:\Program Files\Windows Live\Companion\companionlang.dll,-600 - {0000036B-C524-4050-81A0-243669A86B9F} - C:\Program Files\Windows Live\Companion\companioncore.dll
O9 - Extra button: @C:\Program Files\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: @C:\Program Files\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
O16 - DPF: {72209589-8712-48F5-8CE8-C8D90E6156AA} - http://vcu.avayalive.com/webcommon-2.1-b774/downloads/microsetup-web.alive-client.exe
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Ati External Event Utility - ATI Technologies Inc. - C:\Windows\system32\Ati2evxx.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Com4QLBEx - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\Com4QLBEx.exe
O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files\HP Games\My HP Game Console\GameConsoleService.exe
O23 - Service: HP Health Check Service - Hewlett-Packard - c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: Norton 360 (N360) - Symantec Corporation - C:\Program Files\Norton 360\Engine\4.2.0.12\ccSvcHst.exe
O23 - Service: QuickPlay Background Capture Service (QBCS) (QPCapSvc) - Unknown owner - C:\Program Files\HP\QuickPlay\Kernel\TV\QPCapSvc.exe
O23 - Service: QuickPlay Task Scheduler (QTS) (QPSched) - Unknown owner - C:\Program Files\HP\QuickPlay\Kernel\TV\QPSched.exe
O23 - Service: Recovery Service for Windows - Unknown owner - C:\Windows\SMINST\BLService.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe
O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files\Common Files\Steam\SteamService.exe
O23 - Service: TabletServicePen - Wacom Technology, Corp. - C:\Windows\system32\Pen_Tablet.exe
O23 - Service: Wacom Touch Service (WacomTouchService) - Unknown owner - C:\Windows\system32\WacomTouchService.exe

--
End of file - 10892 bytes

 

[ihavelostmyself]

I've tried posting a response, but i get a message saying a mediator has to check it or something?
I'll just attach the file...

 

[Shadowjk]

May I ask you to Reinstall all of your Graphics and Display Adapters

Please see the Attached Folder For More Information

Josh

 

[ihavelostmyself]

Ok. done and done. now what?

 

[tom982]

Okay, in HijackThis (if you've closed it, just run a scan again!)

Put ticks next to the following entries:

O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - (no file)
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - (no file)
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - (no file)

Also, I see you're using Norton anti virus. This eats CPU so to speak So I would recommend that you change to Microsoft Security Essentials (MSE).

It uses a LOT less RAM and is very highly regarded across this forum. It can be downloaded from:

Virus, Spyware & Malware Protection | Microsoft Security Essentials

The Norton removal tool can be found here: Download and run the Norton Removal Tool to uninstall your Norton product | Norton Support

Tom

 

[Shadowjk]

Please Note that Microsoft Security Essentials only Provides Basic Protection

If you do Online Banking then Keep Norton if not then I would Suggest Removing it

Hope This Helps,
Josh

 

[tom982]

I use MSE and Malwarebytes to provide protection on my laptop and I also have Trusteer Rapport installed to protect me when I use online banking.

Rapport implements a completely new approach to protecting customers and employees. By locking down customer browsers and creating a tunnel for safe communication with the online website, Rapport prevents Man-in-the-Browser malware and Man-in-the-Middle attacks. Rapport also prevents phishing via website authentication to ensure that account credentials are passed to genuine sources only.

Most banks recommend that you use this

Tom

 

[ihavelostmyself]

Ok. i've done that.
And with regards to Norton, i've tried to delete it numerous times, and I actually thought I had. There is no Norton still installed on my computer, but there are files that I can't seem to delete.
Is there a way to purge all of norton from my system?
And I will install Microsoft Security Essentials now.

 

[tom982]

Download and install Revo Uninstaller]

Try removing it with this

If that fails then download and install CCleaner

Use the Cleaner option and then the registry option, but at the prompt MAKE A BACKUP OF THE REGISTRY!

Tom

 

[Shadowjk]

   Warning

Registry Cleaners are to only be used in this case. Vista Forum is not responsible for any Damadge made to your computer using the Registry Cleaner. Please proceed at your own Risk

If you recieve the Graphic Panic again then please Report back

Josh

 

[americancritic]

Hello Joe

On the driver issue.

1. Click Start
2. In the search box type: Device manager
3. Click update device drivers
4. Click view
5. Click show hidden devices
6. Make sure there are no yellow warning flags next to any of your drivers, plus this is where you update your drivers if need be.

 

[ihavelostmyself]

ok, the only little yellow flag is next to Microsoft ISATAP Adapter #2. I tried updating it but its still yellow. Should I uninstall it and have my computer reinstall it?

 

[Shadowjk]

Yes , After the Uninstall please Restart your Computer

Josh

 

[kesume]

Hi welcome to the forum.
I am unsure of the exact age of your HP tx2500? But they were around 2008,I believe.
If such is the case you may want to read the information contained in the link below:-
On a Windows Vista-based computer or on a Windows Server 2008-based computer, the Microsoft ISATAP adapter appears with a yellow exclamation mark next to it in Device Manager, and you also receive an error message
I hope this may help in a small way.
Thank you.

Apologies Josh, slow typing error!

 

[ihavelostmyself]

Hello. So amidst all the help you have given [which has been very helpful, don't get me wrong ] I am still experiencing the same problem. At this point I really don't know what I should do. Can someone walk me though opening up my laptop and maybe cleaning the fan/heatsink? I am almost certain this problem is centered around the heat of my computer.