Solved Computer crashing and screen becoming full of green lines

[tom982]

It would be very difficult to describe through writing and its easier if you follow a video. Try this:

[YOUTUBE]0yyEVSkz_0M[/YOUTUBE]

Tom

 

[ihavelostmyself]

I have tried to do that before, but for my model, I can't figure out how to take the back cover off. there are only removable panels for my hard drives, not for the fan. I have previously tried unscrewing every screw I could find on the bottom of my laptop and still couldn't get the entire panel to come off. Is there a trick to doing this for my model?

 

[tom982]

As suggested by kesume , perhaps you should take a look at this:

How to Clean the Fan on an HP Laptop | eHow.com

Tom

Edit: If you're going to rep someone for this suggestion please let it be him and not me!

 

[kesume]

Hi,
If I might make a contribution to Tom's most splendid advice?
Please click on this link, it will take you to the service manual of your computer.
Here @ approx. page 68 is the directions on the Fan/heat sink facility.
Also what to remove to get to it Etc.
http://h10032.www1.hp.com/ctg/Manual/c01634627.pdf
Hope this helps a little.
Thank you Tom.

 

[ihavelostmyself]

Wow. that seems very complicated XD I will give it a try when I have a few hours to kill.
I also wanted to say that now this problem is happening pretty soon after turning my computer on when the heat is still around only 70 degrees, so now i'm starting to think it may not be an overheating problem. Is there a way to possibly install a different graphics driver in case the one I have is corrupt?
I have also been getting Blue Screen of Death sometimes instead of having the screen freeze up. Leading up to the blue screen, my screen will go black and then show up again with a message saying my graphics driver has failed and has been recovered. It will do this several times and finally move to blue screen.

 

[tom982]

You cannot install drivers other than the ones that have been made by the original manufacturer.

I've tried to have a look for your driver but I can't find it at all on the ATI website can any of you guys help me please?

Tom

 

[tom982]

Can you tell me the exact model of your Notebook please?

It's one of those on that list:

HP Pavilion tx2500 Entertainment Notebook PC series -  Download drivers and software - specify product name - HP Business Support Center

Tom

 

[ihavelostmyself]

Model number is tx2508ca

 

[ihavelostmyself]

This is the error message that came up after it blue screened. Hope it helps a bit.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 4105

Additional information about the problem:
BCCode: 116
BCP1: 85C82008
BCP2: 9E62CBE8
BCP3: 00000000
BCP4: 0000000D
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1

Files that help describe the problem:
C:\WINDOWS\Minidump\Mini042911-01.dmp
C:\Users\Joe Hare\AppData\Local\Temp\WER-160166-0.sysdata.xml
C:\Users\Joe Hare\AppData\Local\Temp\WERA39E.tmp.version.txt

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[tom982]

Can you upload this file for us please?

C:\WINDOWS\Minidump\Mini042911-01.dmp

Tom

 

[ihavelostmyself]

It's saying "Invalid File" when i try to attach it. What program do i open .dpm with?

 

[tom982]

Put it into a .zip file, by right clicking the file, then Send to, then Compressed zip folder

Then upload this file. You wont be able to open a .dmp file because I doubt you'll have the right software, upload it and I'll do it for you

Tom

 

[ihavelostmyself]

Here it isView attachment Mini042911-01.zip

 

[tom982]

Apparently your BSOD has been caused by atikmdag.sys, this is an ATI driver so the problem is with your graphics card driver. So try this:

1. Open the start menu
2. In the search box, type Device Manager
3. When it opens, expand the Display Adapters category
4. Right click on any entry in that category and select Uninstall
5. Reboot your computer

When windows reboots, it will see that the driver is missing and install it.

Tom

 

[ihavelostmyself]

hmm, I believe i've already done this a few times, but i'll do it again.
When i uninstall it, should i click to "Delete the driver software for this device" as well?

 

[tom982]

Yes, give that a go.

Tom

 

[ihavelostmyself]

Ok so after doing that and restarting my computer it was unable yo load the drivers and soon after restarting it shut down byitself again. Now I can not turn my computer on at all. It turns itself off almost immediately after turning it on. I've tried running in safe mode but still dies. Ice also tried a system recovery by pressing f11 during start up and it got to the repair screen but then died. This last suggestion has certainly done something bad to my computer.

 

[tom982]

I have no idea why its done that, your computer should be able to run without a display driver. I've asked for some help from a few other members because I have no idea why its done that and I don't know where to go from here. Seeing as not all members are from the same time zone, you may have to wait for one of them to wake up

If the worst comes to the worst, do you have a Vista installation DVD?

Tom

 

[ihavelostmyself]

Ok, so the problem may have gotten worse. Pretty close to throwing my computer out the window! So I tried taking my computer apart so I could clean the fan and after doing that and putting it back together, when I start it up there is nothing on the monitor.
As for installation disks, I have made back up install disks so if it comes to that I fo have them...

 

[tom982]

Nothing is shown at all? Not even the BIOS screen?

Tom