Faulty Wireless Keyboard

Hokie56

Member
My HP m9457c desk top with OEM wireless keyboard and mouse has been driving me nuts. During "normal" operation the keyboard has five (5) keys which when individually selected launch one of the following: Club hp, IE home page, mail, IE default Search page, or HP Help program. They still function when I select them...However, starting approximately 30-90 days ago, they started selecting themselves w/o my asking for them. Usually it is the HP help program that launches. Not as often comes the IE Search ( Google) pop up. This occurs whether or not I'm on the internet. Could be just playing a game or typing a letter in Word. Replaced batteries in keyboard and mouse-no fix. Not 100% certain the problem is the wireless. Avast reports no virus present. MY OS: Win Vista Home Premium 64 Bit. Need help please.
 

My Computer

Lorien

Account Suspended
You may be having troubles with your device drivers, firmware, and/or software. Go to Device Manager by going to start / search box and type device manager and enter and then double-click on the program icon that appears. Check each device for a red x, yellow ! or white ?. These identify devices with problems (probably drivers, but also conflicts or something else). Click on each for further details and troubleshooting tips. If you need to get drivers (and you should do so for at least the keyboard and the wireless adapter (not just drivers but firmware and software as well, if applicable) and any others you have time to do - they may help in ways beyond just resolving this problem), do so from the computer vendor or device manufacturer (NOT from Microsoft Updates). Proceed as follows to get the drivers: http://pcsupport.about.com/od/driverssupport/ht/driverdlmfgr.htm. Once you have the drivers, you can install them through Device Manager as follows: http://www.vistax64.com/tutorials/193584-device-manager-install-driver.html.

I hope this helps.

Good luck!
 

My Computer

System One

  • Manufacturer/Model
    Dell Inc. MP061 Inspiron E1705
    CPU
    2.00 gigahertz Intel Core 2 Duo 64 kilobyte primary memory
    Motherboard
    Board: Dell Inc. 0YD479 Bus Clock: 166 megahertz
    Memory
    2046 Megabytes Usable Installed Memory
    Graphics Card(s)
    ATI Mobility Radeon X1400 (Microsoft Corporation - WDDM) [Di
    Sound Card
    SigmaTel High Definition Audio CODEC
    Monitor(s) Displays
    Generic PnP Monitor (17.2"vis)
    Screen Resolution
    1920 x 1200 pixels
    Hard Drives
    Hitachi HTS541616J9SA00 [Hard drive] (160.04 GB) -- drive 0, s/n SB2411SJGLLRMB, rev SB4OC74P, SMART Status: Healthy
    Case
    Chassis Serial Number: 5YK95C1
    Mouse
    Logitech HID-compliant Cordless Mouse
    Keyboard
    Standard PS/2 Keyboard
    Internet Speed
    1958 Kbps download ; 754.8 Kbps upload
    Other Info
    Optiarc DVD+-RW AD-5540A ATA Device [CD-ROM drive]

    Dell AIO Printer A940

    Conexant HDA D110 MDC V.92 Modem

    6TO4 Adapter
    Broadcom 440x 10/100 Integrated Controller
    Broadcom 802.11n Network Adapter
    Microsoft ISATAP Adapter
    Teredo Tunneling Pseudo-Interface

    Router Linksys / WRT54G -01

Hokie56

Member
Thanks for responding. All devices were checked and I rechecked based on your post. No problems noted. Hp d/l site has no new keyboard or mouse driver updates. I have been cautioned about using MS driver up dates other than OEM provided. Did locate a hp on line doc which covers "Support information window opens when it is not wanted". It recommended to delete the short cut key on the properties tab, which I did. Although vaguely related to my problem, I did it anyway. If this problem continues I guess I will ditch the wireless KB and get a wired one. Ironically, I purchased two identical HP PCs, and my wife's is not having this problem.:(
 

My Computer

Dwarf

The Contemplator
Vista Guru
Gold Member
If your wife's is the same identical system, and they both use the same keyboards, try using the other keyboard instead. If your wife is now getting the same problems as you were on her machine, then it must be the keyboard.
 

My Computer

System One

  • Manufacturer/Model
    Dwarf Dwf/11/2012 r09/2013
    CPU
    Intel Core-i5-3570K 4-core @ 3.4GHz (Ivy Bridge) (OC 4.2GHz)
    Motherboard
    ASRock Z77 Extreme4-M
    Memory
    4 x 4GB DDR3-1600 Corsair Vengeance CMZ8GX3M2A1600C9B (16GB)
    Graphics Card(s)
    MSI GeForce GTX770 Gaming OC 2GB
    Sound Card
    Realtek High Definition on board solution (ALC 898)
    Monitor(s) Displays
    ViewSonic VA1912w Widescreen
    Screen Resolution
    1440x900
    Hard Drives
    OCZ Agility 3 120GB SATA III x2 (RAID 0)
    Samsung HD501LJ 500GB SATA II x2
    Hitachi HDS721010CLA332 1TB SATA II
    Iomega 1.5TB Ext USB 2.0
    WD 2.0TB Ext USB 3.0
    PSU
    XFX Pro Series 850W Semi-Modular
    Case
    Gigabyte IF233
    Cooling
    1 x 120mm Front Inlet 1 x 120mm Rear Exhaust
    Mouse
    Microsoft Comfort Mouse 3000 for Business (USB)
    Keyboard
    Microsoft Comfort Curve Keyboard 3000 (USB)
    Internet Speed
    NetGear DG834Gv3 ADSL Modem/Router (Ethernet) ~4.0 Mb/s (O2)
    Other Info
    Optical Drive: HL-DT-ST BD-RE BH10LS30 SATA Bluray
    Lexmark S305 Printer/Scanner/Copier (USB)
    WEI Score: 8.1/8.1/8.5/8.5/8.25
    Asus Eee PC 1011PX Netbook (Windows 7 x86 Starter)
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