Help and Support in Vista

ByLine
How to Fix Windows Vista Help and Support
Synopsis
If when you try to open Help and Support in Vista and you get a error message and Help will not open properly, or you get a message that WinHlp32.exe is no longer supported, then this will show you how to fix these common errors and others for Help and Support.
How to Fix Windows Vista Help and Support

information   Information
If when you try to open Help and Support in Vista and you get a error message and Help will not open properly, or you get a message that WinHlp32.exe is no longer supported, then this will show you how to fix these common errors and others for Help and Support.





OPTION ONE
To Fix This "Help" Error Message
Note   Note
For more information, see: Windows Help and Support: KB917607 Article
  • The Windows Help (WinHlp32.exe) program is no longer included in Windows
WinHlp32.jpg


2. Click Continue at the site above to download and install the patch.​
NOTE: If you get the error 80070422, the macro error code 1037, or the patch above will not install or work, then see: MS KB917607 WinHelp32 Patch






OPTION TWO
To Fix These "Help" Error Messages
Note   Note
These are usually caused when the Content Type registry settings for the file types: .XML, .XSL, .PNG, .JPG, .CSS is incorrect or missing.
  • Red X mark appears where the images are to be displayed.
  • CSS styles are not applied to the pages in Help and Support.
  • Error: Internet Explorer cannot download / from Windows
Help_Error.jpg


STEP ONE:
NOTE: To make sure that you have Online Help and Support enabled.
1. Click on Options at the top right corner of the Help window, and click on Settings. (See screenshot below step 3)​
2. Check the Include Windows Online Help and Support when you search for help box.​
3. Click on OK.​
Help_Settings.jpg

STEP TWO:
1. Click on the Download button below to download the Fix Help.reg file.​
download

2. Click on Save and save it to the desktop.​
3. Right click on the downloaded Fix Help.reg file, and click on Merge.​
4. Click on the Run, Continue, Yes , and OK when prompted.​
5. When done, you can deleted the downloaded Fix Help.reg file if you like.​

That's it,
Shawn


 
Last edited:
Shawn Brink

Comments

Dear Shawn;

Regarding this error message: "The Windows Help (WinHlp32.exe) program is no longer included in Windows" I cheked out Windows Help and Support: KB917607 Article and downloaded the x86 patch for my 32bit windows but I'm affraid to install it on my computer because in the article there was a list of known issues which I may encounter, such as:
  • Macros are disabled
  • Cannot access .hlp files that are stored on intranet sites
  • Noninteractive user access has been blocked
  • Drag-and-drop functionality has been disabled
  • Dependencies on “How to Use Help” files
What is your opinion? Is it safe to install this patch?


Thanks: Borna
 
Last edited:
Hi Borna mir,

Yes, it is safe to install the patch. If you have any of the listed problems, then the KB917607 article shows you how to resolve them towards the bottom of it.

Shawn
 
Dear Shawn:

I installed Winhlp32.exe patch but now there's an error after opening help files: "There was a problem running the macro (1037)".

According to "Doug M. in NJ" I should add this syntax to my registry:

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WinHelp]
"AllowProgrammaticMacros"=dword:00000001
"AllowIntranetAccess"=dword:00000001

Doug Says "the syntax above is for a .REG file. Paste the lines into Notepad, then save and merge the file."

I have never added something to registry, so I need a little more explanation please!! What should be the extention of notepad file? and how it should be merged?...

Sorry if it is a dumb question.
Thanks: Borna
 
MS KB917607 WinHelp32 Patch :

You can read more on this towards the bottom of this link under Registry entries and group policies:
Windows Help and Support: KB917607 Article

FOR:
32 bit [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WinHelp]
"AllowProgrammaticMacros"=dword:00000001
"AllowIntranetAccess"=dword:00000001

and added for:

64 bit [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\WinHelp]
"AllowProgrammaticMacros"=dword:00000001
"AllowIntranetAccess"=dword:00000001
1. To Add WinHelp - Click on 32_Bit_Add_WinHelp.reg or 64_Bit_Add_WinHelp.reg below to download it for you version of Vista.

2. To Remove WinHelp - Click on Remove_WinHelp.reg below to download it.

3. Click on Save, and save the .reg file to the Desktop.

View attachment 32_Bit_Add_WinHelp.reg < Click To Download 32 bit Vista Version

View attachment 64_Bit_Add_WinHelp.reg < Click To Download 64 bit Vista Version

View attachment Remove_WinHelp.reg < Click To Download for both Versions

4. Right click on the .reg file (on Desktop) fand click on Merge.

5. Click on the Run button in the Security Warning pop-up.

6. Click on Continue (UAC), Yes, and then OK when prompted.

7. You may need to Log off and log on, or restart the computer to apply the changes.

8. When done, you can delete the .reg file (on Desktop).
That's it,
Shawn
 
Note: If you're using 64-bit Vista, the registry fix above won't work. You need to change a different key:

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\WinHelp]
"AllowProgrammaticMacros"=dword:00000001
 
Hi Rita,

Thank you for providing this, but are you sure?
When I go to the HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft location in the registry, I do not even have a WinHelp key there. :(

Both Microsoft KB articles that you are referring to from above say that it is for the 64 bit Vista as well.

The Windows Help (WinHlp32.exe) program is no longer included in Windows operating systems starting with Windows Vista

and

Download details: WinHlp32.exe for Windows Vista

You may be correct, but could you provide a KB article or something on this to help clear up any confusion?

Thank you,
Shawn
 
Your welcome TimmyTommya5, and welcome to Vista Forums. :party:

Which part were you lost at so that I can update it to make it easier?

Thank you,
Shawn
 
its just where i have to download it from,it was 2 options and it didnt specify if it was vista or wxp,so i got the first one and it didnt work,then i took the second option instead,most times itd kind of difficult to get it done becos my pc is on swedish and i am trying to change my ie7 head name now and now am facing same prob...
 
I have been there shawn,but the things in there didnt correspond with what i have on here,its just a different thing enterely, i dont want to do some thing that will destroy any thing on my computer more..
but what i have on it i mean the bar is windows explorer provided by yahoo,and that sucks!
timmy
 
but the biggest problem i have right now is that when ever i restart my computer i have to download a new flash player 9,i cant watch yahoo music videos and more on yahoo but with msn its no problem to see videos,but on yahoo i have to download each time i come on my pc,what can i do and on the ADOBE FLASH PLAYER & PLUGIN ITS (red X )SIGN ON IT.this is been a big problem for me,also my history bar is gone for over 4months now. a lot of problem Shawn.

timmy
 
I have done this every time,it doesnt help the problem at all.when i uninstall and re install its ok but the red sign on the flash player in the download files in the control panel still remains,thats why i have to remove and downlaod all the times,if i can get rid of the red sign on it then thís problem will not persist any more.
 
I'm afraid I'm at a loss to Timmy. You might post a separate post in one of the forums or newsgroups for this problem to see if someone that has also experienced this may have a solution for you.

Sorry, :(
Shawn
 
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