Help and Support in Vista

Rickious

New Member
Brink, thanks for the reply.

So it it just a file? or does it need registry entries etc?

Was the file I downloaded from the microsoft website was just the install program and accessed the internet to complete the install. Is that correct?
 

My Computer

olddosdog

New Member
Note: If you're using 64-bit Vista, the registry fix above won't work. You need to change a different key:

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\WinHelp]
"AllowProgrammaticMacros"=dword:00000001
Rita, you certainly hold the "Keys to the Vista Kingdom". Normally I would just search the internet for answers to my boggles, but finding finally the answer I needed after many days of ponderance with Microsoft (Useless), you have given me the 2 liner that I needed. So I purposely joined this forum just to let you know
how much I appreciate this. There is a world of us out here that have been evolved into using the Vista 64bit OS, and thanks to Microsofts infinite lack of wisdom, our old software has problems. XP worked fine but then they had to fix it with Vista. Well, I'm ranting on so I'll check out now. Thanks again.
PS You should title this string on the internet as to the real fix for this problem,
namely the macro error code 1037 for help files on older applications.

:geek:
 

My Computer

Brink

Staff member
mvp
Brink, thanks for the reply.

So it it just a file? or does it need registry entries etc?

Was the file I downloaded from the microsoft website was just the install program and accessed the internet to complete the install. Is that correct?
Rickious,

The file is only a installation file. You would just run it on your dad's computer to install it. It does not need to access the internet to be installed. You only needed to access the internet to download the file. That's all. :geek:
 

My Computers

System One System Two

  • Operating System
    Windows 10 Pro 64-bit
    Manufacturer/Model
    Custom
    CPU
    Intel i7-8700K 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    1TB Samsung 970 EVO Plus M.2,
    250GB Samsung 960 EVO M.2,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    Seasonic Prime Titanium 850W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Mouse
    Logitech MX Master
    Keyboard
    Logitech wireless K800
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone
  • Operating System
    Windows 10 Pro
    Manufacturer/Model
    HP Envy Y0F94AV
    CPU
    i7-7500U @ 2.70 GHz
    Memory
    16 GB DDR4-2133
    Graphics card(s)
    NVIDIA GeForce 940MX
    Sound Card
    Conexant ISST Audio
    Monitor(s) Displays
    17.3" UHD IPS touch
    Screen Resolution
    3480 x 2160
    Hard Drives
    512 GB M.2 SSD

Brink

Staff member
mvp
Note: If you're using 64-bit Vista, the registry fix above won't work. You need to change a different key:

[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\WinHelp]
"AllowProgrammaticMacros"=dword:00000001
Rita, you certainly hold the "Keys to the Vista Kingdom". Normally I would just search the internet for answers to my boggles, but finding finally the answer I needed after many days of ponderance with Microsoft (Useless), you have given me the 2 liner that I needed. So I purposely joined this forum just to let you know
how much I appreciate this. There is a world of us out here that have been evolved into using the Vista 64bit OS, and thanks to Microsofts infinite lack of wisdom, our old software has problems. XP worked fine but then they had to fix it with Vista. Well, I'm ranting on so I'll check out now. Thanks again.
PS You should title this string on the internet as to the real fix for this problem,
namely the macro error code 1037 for help files on older applications.

:geek:
Thank you OldDosDog for confirming this. It has been added to the patch in the tutorial.

Welcome to Vista Forums,
Shawn
 

My Computers

System One System Two

  • Operating System
    Windows 10 Pro 64-bit
    Manufacturer/Model
    Custom
    CPU
    Intel i7-8700K 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    1TB Samsung 970 EVO Plus M.2,
    250GB Samsung 960 EVO M.2,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    Seasonic Prime Titanium 850W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Mouse
    Logitech MX Master
    Keyboard
    Logitech wireless K800
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone
  • Operating System
    Windows 10 Pro
    Manufacturer/Model
    HP Envy Y0F94AV
    CPU
    i7-7500U @ 2.70 GHz
    Memory
    16 GB DDR4-2133
    Graphics card(s)
    NVIDIA GeForce 940MX
    Sound Card
    Conexant ISST Audio
    Monitor(s) Displays
    17.3" UHD IPS touch
    Screen Resolution
    3480 x 2160
    Hard Drives
    512 GB M.2 SSD

Brink

Staff member
mvp
Your welcome Rickious.

Shawn
 

My Computers

System One System Two

  • Operating System
    Windows 10 Pro 64-bit
    Manufacturer/Model
    Custom
    CPU
    Intel i7-8700K 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    1TB Samsung 970 EVO Plus M.2,
    250GB Samsung 960 EVO M.2,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    Seasonic Prime Titanium 850W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Mouse
    Logitech MX Master
    Keyboard
    Logitech wireless K800
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone
  • Operating System
    Windows 10 Pro
    Manufacturer/Model
    HP Envy Y0F94AV
    CPU
    i7-7500U @ 2.70 GHz
    Memory
    16 GB DDR4-2133
    Graphics card(s)
    NVIDIA GeForce 940MX
    Sound Card
    Conexant ISST Audio
    Monitor(s) Displays
    17.3" UHD IPS touch
    Screen Resolution
    3480 x 2160
    Hard Drives
    512 GB M.2 SSD

vmcnaidu

New Member
hi
when ever i am trying to up date windows it says that u lost internrt connection to update sight and try again.
this is funny that i am working on broad band connection and other sites r responding.

This is the message it is showing every time: "You have lost your connection to the Windows Help and Support website. Try to connect again." how to update windows'

I am using trend anti virus on my laptop.
 

My Computer

Brink

Staff member
mvp
Hello Vmcnaidu, and welcome to Vista Forums.

I'm not sure if Option Two is the same for this, but you might give it a try to see if it can help.

If not, then you can try running a sfc /scannow command to see if it can find and fix any bad system files that may be the cause.

If that still does not help, then you can do a System Restore using a restore point dated before this problem.

Hope this helps,
Shawn
 

My Computers

System One System Two

  • Operating System
    Windows 10 Pro 64-bit
    Manufacturer/Model
    Custom
    CPU
    Intel i7-8700K 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    1TB Samsung 970 EVO Plus M.2,
    250GB Samsung 960 EVO M.2,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    Seasonic Prime Titanium 850W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Mouse
    Logitech MX Master
    Keyboard
    Logitech wireless K800
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone
  • Operating System
    Windows 10 Pro
    Manufacturer/Model
    HP Envy Y0F94AV
    CPU
    i7-7500U @ 2.70 GHz
    Memory
    16 GB DDR4-2133
    Graphics card(s)
    NVIDIA GeForce 940MX
    Sound Card
    Conexant ISST Audio
    Monitor(s) Displays
    17.3" UHD IPS touch
    Screen Resolution
    3480 x 2160
    Hard Drives
    512 GB M.2 SSD

fireplayer100

New Member
Hi Shawn,
I am unable to open HP help and support in vista sp2 64 bit computer (Mfg.HP). When I click the "Hp help and support Icon" I get a blank "Windows help and support" window and get this message,

"Help Topic Not Found
This content under construction
We were unable to retrieve the requested topic."

I have tried your 2nd. option , but nothing has happened. I went to the programs and features folder from control panel and selected " hp help and support" and clicked repair, but it was not repaired, instead a small message window poped up saying," The feature you are trying to use is on a network resource that is unavailable. Click OK to try again, or enter an alternate path to a folder containing the installation package ,'HP help and support.msi" in the box below.

Use source:
C:\Users\Owner\AppData\Local\Temp\{840F1F10-5F79-48CC-B28F-F203261783D9}\ .----> Browse... "

Then when I close this small message window , another window comes up saying," The installation source for this product is not available. Verify that the source exists and that you can access it" .

It was working all right before and now I don't know what has happened. It may happen that I accidentally I might have deleted some important files while removing unnecessary files from the computer. I have also uninstalled and then reinstalled "hp help and support and hp active library " but it did not work.

I found the following in a microsoft forum and tried , but it did not work either :

To run the command in elevated command prompt, follow the steps below:

1. Open Start menu, click All Programs, select Accessories.
2. Right click on Command Prompt and click 'Run as administrator '.
3. Type the following commands in the DOS prompt window and press ENTER at the end of each line:

REGSVR32 MSXML3.DLL /U
REGSVR32 MSXML3.DLL
REGSVR32 MSXML6.DLL /U
REGSVR32 MSXML6.DLL

(Running the command in elevated command prompt should not give us any error).

Restart the computer and try to access Help and Support.

Hope it helps.

Thanks and Regards,

Srinivas
Microsoft Answers Support Engineer
Visit our Microsoft Answers Feedback Forum and let us know what you think

Shawn ,I not sure what has happened . Can you help please ?
 

My Computer

Brink

Staff member
mvp
Hello FirePlayer, and welcome to Vista Forums.

Yeah, the tutorial is not going to help with this issue.

From your description, it sounds like you either have a corrupted HP help file, not all of the files for it are there, or the online support for the help file is no longer available for it.

You could try doing a system restore using a restore point dated when it was working to hopefully fix it.

Hope this helps,
Shawn
 

My Computers

System One System Two

  • Operating System
    Windows 10 Pro 64-bit
    Manufacturer/Model
    Custom
    CPU
    Intel i7-8700K 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    1TB Samsung 970 EVO Plus M.2,
    250GB Samsung 960 EVO M.2,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    Seasonic Prime Titanium 850W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Mouse
    Logitech MX Master
    Keyboard
    Logitech wireless K800
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone
  • Operating System
    Windows 10 Pro
    Manufacturer/Model
    HP Envy Y0F94AV
    CPU
    i7-7500U @ 2.70 GHz
    Memory
    16 GB DDR4-2133
    Graphics card(s)
    NVIDIA GeForce 940MX
    Sound Card
    Conexant ISST Audio
    Monitor(s) Displays
    17.3" UHD IPS touch
    Screen Resolution
    3480 x 2160
    Hard Drives
    512 GB M.2 SSD

fireplayer100

New Member
Hi Shawn,
Thanks for your quick reply. Yes I have tried system restore also, which I forgot to write to you , but nothing happened. I think some .msi files may be missing, don't know for sure, just confused now.
Some times it looks like to me as some system misconfiguration which is prohibiting the hp help and support file to open.

If you or anybody has a solution please let me know.

Thanks again for your help.

fireplayer100
 

My Computer

Top