HELP

espatcho

Member
I have been getting frequent crashes on my laptop. It happens most often while watching avi. files using wmp. I am using Windows Vista Home Premium with Service Pack 2, Manufacturer: Hewlett-Packard Model: Pavilion G60-348CA, Processer: AMD Athlon Dual-Core QL-64 2.10GHz, Memory(RAM):4.00GB, System Type:64-bit Operating System.
I have restored computer back to factory condition multipal times and reinstalled all windows updates but I still crash with BSOD. The only info I can give is,Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 4105
Additional information about the problem:
BCCode: c2
BCP1: 000000000000000D
BCP2: FFFFF880102F45B0
BCP3: 00000000D8646641
BCP4: FFFFFA800865F2F2
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\Mini052410-03.dmp
C:\Users\Joel\AppData\Local\Temp\WER-45817-0.sysdata.xml
C:\Users\Joel\AppData\Local\Temp\WER9C8C.tmp.version.txt
If someone could tell me how to fix this...that would be awesome.
 

My Computer

System One

  • Manufacturer/Model
    HP Pavilion
    CPU
    AMD Athlon X2 QL-64 Griffen 65nm Technology
    Motherboard
    Wistron 303C (Socket A)
    Memory
    4.0GB DDR2 @ 333MHz 5-5-5-15
    Graphics card(s)
    256MB GeForce 8200M G (HP)
    Sound Card
    High Definition Audio Device
    Screen Resolution
    1280x768
    Hard Drives
    244.20GB Toshiba MK2555GSX ATA Device (IDE)
Hello espatcho,
Go to C > Windows > Minidump, zip up the file and upload it with your next post and we will take a look at it.
You may need to save it to your desktop first.

Open a command prompt as administrator and type sfc/scannow press enter and let it scan, if errors are found you may need to scan more than once.

Also, update your Video, Sound, and Chipset drivers to the latest versions.

Once we get the dump file we will take a look.
 

My Computer

System One

  • Manufacturer/Model
    Self Build
    CPU
    QX9650 (black box) [email protected]
    Motherboard
    Asus P5Q Premium
    Memory
    8GB-4x2GB Corsair Dominator DDR 2-1066
    Graphics card(s)
    2 x ASUS EAH 4870 X 2 (Quad)
    Sound Card
    Supreme FX 2
    Monitor(s) Displays
    Fujitsu Siemens 22inch flat screen
    Screen Resolution
    1680x1050
    Hard Drives
    150 Gig WD Raptor 300 Gig Maxtor 300 Gig Maxtor, (External)
    PSU
    CoolerMaster 1000
    Case
    CoolerMaster N-Vidia stacker 830
    Cooling
    Noctua NH-U12P x 1x120mm fan, 6x120mm case fans
    Mouse
    Logitech G5
    Keyboard
    Logitech G15
    Internet Speed
    20Mbps
    Other Info
    Audio FX Pro 5+1 gaming head set
Hello Stoneys,
Thanks for getting involved with this problem. I have updated my sound and video drivers to the newest driver available but i don't know where to up chipset drivers as there is nothing named chipset in my device manager. Also i think i zipped up the minidump folder correctly but can't figure out how to attatch it to this reply. First time on a forum. I am running the command prompt now and with your help will be able to figure this stuff out. Thank you very much for your time.
 

My Computer

System One

  • Manufacturer/Model
    HP Pavilion
    CPU
    AMD Athlon X2 QL-64 Griffen 65nm Technology
    Motherboard
    Wistron 303C (Socket A)
    Memory
    4.0GB DDR2 @ 333MHz 5-5-5-15
    Graphics card(s)
    256MB GeForce 8200M G (HP)
    Sound Card
    High Definition Audio Device
    Screen Resolution
    1280x768
    Hard Drives
    244.20GB Toshiba MK2555GSX ATA Device (IDE)
Also, after running sfc/scannow twice this is what i got:
Verification 77% complete.
Windows Resource Protection found corrupt files but was unable to fix some of them.
Details are included in the CBS.Log windir/Logs/CBS/CBS.log.
 

My Computer

System One

  • Manufacturer/Model
    HP Pavilion
    CPU
    AMD Athlon X2 QL-64 Griffen 65nm Technology
    Motherboard
    Wistron 303C (Socket A)
    Memory
    4.0GB DDR2 @ 333MHz 5-5-5-15
    Graphics card(s)
    256MB GeForce 8200M G (HP)
    Sound Card
    High Definition Audio Device
    Screen Resolution
    1280x768
    Hard Drives
    244.20GB Toshiba MK2555GSX ATA Device (IDE)
To attach a file, got to post a reply. On the top you will see a paper clip, just click on it, to send attachments. Here is an explanation of chipset drivers.

http://www.pcguide.com/vb/showthread.php?t=20094 Go to device manager, you will see graphic card and audio cards, those are the Drivers that Stoney asked you to check.

Do you have a Vista DVD?
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
Here is the minidump zip file...I hope. TY richc46
 

Attachments

My Computer

System One

  • Manufacturer/Model
    HP Pavilion
    CPU
    AMD Athlon X2 QL-64 Griffen 65nm Technology
    Motherboard
    Wistron 303C (Socket A)
    Memory
    4.0GB DDR2 @ 333MHz 5-5-5-15
    Graphics card(s)
    256MB GeForce 8200M G (HP)
    Sound Card
    High Definition Audio Device
    Screen Resolution
    1280x768
    Hard Drives
    244.20GB Toshiba MK2555GSX ATA Device (IDE)
Good job with the attachment. How you doing with the chipsets?
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
both video card and audio card drivers are up to date. i also do not have the windows disc, i am able to do factory restore from RECOVERY(D:)
 

My Computer

System One

  • Manufacturer/Model
    HP Pavilion
    CPU
    AMD Athlon X2 QL-64 Griffen 65nm Technology
    Motherboard
    Wistron 303C (Socket A)
    Memory
    4.0GB DDR2 @ 333MHz 5-5-5-15
    Graphics card(s)
    256MB GeForce 8200M G (HP)
    Sound Card
    High Definition Audio Device
    Screen Resolution
    1280x768
    Hard Drives
    244.20GB Toshiba MK2555GSX ATA Device (IDE)
Factory restore is the last step. It will work, but you lose everything you installed since you bought the computer. It will go back to the point the day you brought it home.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
I have backed up most of my stuff on two external hard drives. The only programs i reinstall after factory resore is:
Bitlord
itunes
Shaw Secure
K-Lite codec pack
Uniblue registry booster
If there are things here that are hurting my efforts i would gladly take any advice on ways to change them
 

My Computer

System One

  • Manufacturer/Model
    HP Pavilion
    CPU
    AMD Athlon X2 QL-64 Griffen 65nm Technology
    Motherboard
    Wistron 303C (Socket A)
    Memory
    4.0GB DDR2 @ 333MHz 5-5-5-15
    Graphics card(s)
    256MB GeForce 8200M G (HP)
    Sound Card
    High Definition Audio Device
    Screen Resolution
    1280x768
    Hard Drives
    244.20GB Toshiba MK2555GSX ATA Device (IDE)
Turn off your computer, then boot up. Listen for the beeps. Tell me what you hear. Number and if long or short. Then tell me the mfg and model of your computer.

You should also go to the CP and in CP fill out system specs. Stoney and I will be helped with the information.

I can learn a lot from the information on the specs and the beeps.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
You will need to go to the Motherboard makers site to get the chipset drivers.
 

My Computer

System One

  • Manufacturer/Model
    Self Build
    CPU
    QX9650 (black box) [email protected]
    Motherboard
    Asus P5Q Premium
    Memory
    8GB-4x2GB Corsair Dominator DDR 2-1066
    Graphics card(s)
    2 x ASUS EAH 4870 X 2 (Quad)
    Sound Card
    Supreme FX 2
    Monitor(s) Displays
    Fujitsu Siemens 22inch flat screen
    Screen Resolution
    1680x1050
    Hard Drives
    150 Gig WD Raptor 300 Gig Maxtor 300 Gig Maxtor, (External)
    PSU
    CoolerMaster 1000
    Case
    CoolerMaster N-Vidia stacker 830
    Cooling
    Noctua NH-U12P x 1x120mm fan, 6x120mm case fans
    Mouse
    Logitech G5
    Keyboard
    Logitech G15
    Internet Speed
    20Mbps
    Other Info
    Audio FX Pro 5+1 gaming head set
Manufacturer: Hewlett-Packard
Model: PavilionG60-348CA

i will restart now and get right back to you...ty
 

My Computer

System One

  • Manufacturer/Model
    HP Pavilion
    CPU
    AMD Athlon X2 QL-64 Griffen 65nm Technology
    Motherboard
    Wistron 303C (Socket A)
    Memory
    4.0GB DDR2 @ 333MHz 5-5-5-15
    Graphics card(s)
    256MB GeForce 8200M G (HP)
    Sound Card
    High Definition Audio Device
    Screen Resolution
    1280x768
    Hard Drives
    244.20GB Toshiba MK2555GSX ATA Device (IDE)
Stoney will read the dump file. With all the information that you will be giving us, you will be up and running soon.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
Hey guys, sorry for the wait. Restarted and did a shut down and i didn't hear any beeps. I am also going to need to know how to find out the information on my motherboard...is there a place on my comp that will tell me what i have here
 

My Computer

System One

  • Manufacturer/Model
    HP Pavilion
    CPU
    AMD Athlon X2 QL-64 Griffen 65nm Technology
    Motherboard
    Wistron 303C (Socket A)
    Memory
    4.0GB DDR2 @ 333MHz 5-5-5-15
    Graphics card(s)
    256MB GeForce 8200M G (HP)
    Sound Card
    High Definition Audio Device
    Screen Resolution
    1280x768
    Hard Drives
    244.20GB Toshiba MK2555GSX ATA Device (IDE)

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
Motherboard: Wistron 303C (Socket A)
 

My Computer

System One

  • Manufacturer/Model
    HP Pavilion
    CPU
    AMD Athlon X2 QL-64 Griffen 65nm Technology
    Motherboard
    Wistron 303C (Socket A)
    Memory
    4.0GB DDR2 @ 333MHz 5-5-5-15
    Graphics card(s)
    256MB GeForce 8200M G (HP)
    Sound Card
    High Definition Audio Device
    Screen Resolution
    1280x768
    Hard Drives
    244.20GB Toshiba MK2555GSX ATA Device (IDE)
Download speccy then post it, here.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
Sorry richc46 walk me through what you want me to do... i have downloaded and installed speccy already but cannot figure how to save or post info
 

My Computer

System One

  • Manufacturer/Model
    HP Pavilion
    CPU
    AMD Athlon X2 QL-64 Griffen 65nm Technology
    Motherboard
    Wistron 303C (Socket A)
    Memory
    4.0GB DDR2 @ 333MHz 5-5-5-15
    Graphics card(s)
    256MB GeForce 8200M G (HP)
    Sound Card
    High Definition Audio Device
    Screen Resolution
    1280x768
    Hard Drives
    244.20GB Toshiba MK2555GSX ATA Device (IDE)
Ok Just paste and copy, then.
Or just give us the inormation for the audio and grapics card.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
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