I have Vista, but unable to open docx email attachments

pinkypinky

New Member
I'm hoping someone will be able to help.

I have Vista and install all Microsoft updates regularly on my home computer.

However, whenever I receive an email attachment .docx,pptx, & so on I am unable to access the file. It saves as a WinRAR file (zipped, in other words) and when I attempt to unzip it, I just get blank files.

My email is on a university server. When I access attached files from my work computer, they are fine. I only have the problem when I try to access the files from home. As you can imagine, most files these days are .docx, so it is quite frustrating.

Can anyone help me solve this ?
 

My Computer

eldinv

Member
Do you have Microsoft Office 2007 or 2010 insalled?
 

My Computer

System One

  • Manufacturer/Model
    AMD/GIGABYTE
    CPU
    AMD Athlon(tm) 64 X2 Dual Core Processor 6000+ (2 CPUs), ~3.
    Motherboard
    Gigabyte GA-M57SLI-S4 (rev. 2.0)
    Memory
    2048MB RAM
    Graphics Card(s)
    NVIDIA GeForce 8600 GT
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    SyncMaster T220/T220G,SyncMaster Magic T220/T220G(Digital)
    Screen Resolution
    1680 by 1050 pixels
    Hard Drives
    Seagate ST310003 40AS SCSI Disk Device
    Western Digital WDC WD50 00AAJS-00YFA SCSI Disk Device
    PSU
    Thermaltake 500W
    Internet Speed
    VERY FAST>>>>!!!!
    Other Info
    Optiarc DVD RW AD-7191S SCSI CdRom Device
    Country Flag
    usa

eldinv

Member
So this is only happening when you get the file from email? If you save the file from another location like school to a USB device and open at home it opens fine?
 

My Computer

System One

  • Manufacturer/Model
    AMD/GIGABYTE
    CPU
    AMD Athlon(tm) 64 X2 Dual Core Processor 6000+ (2 CPUs), ~3.
    Motherboard
    Gigabyte GA-M57SLI-S4 (rev. 2.0)
    Memory
    2048MB RAM
    Graphics Card(s)
    NVIDIA GeForce 8600 GT
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    SyncMaster T220/T220G,SyncMaster Magic T220/T220G(Digital)
    Screen Resolution
    1680 by 1050 pixels
    Hard Drives
    Seagate ST310003 40AS SCSI Disk Device
    Western Digital WDC WD50 00AAJS-00YFA SCSI Disk Device
    PSU
    Thermaltake 500W
    Internet Speed
    VERY FAST>>>>!!!!
    Other Info
    Optiarc DVD RW AD-7191S SCSI CdRom Device
    Country Flag
    usa

pinkypinky

New Member
Yes, it's the only time I have a problem, when someone sends me a .docx (or any x) file as an email attachment.

Come to think of it, this doesn't happen when a docx is attached to my gmail account.

Maybe it's a problem with the server, not me?
 

My Computer

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