I have Vista, but unable to open docx email attachments

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pinkypinky

New Member
I'm hoping someone will be able to help.

I have Vista and install all Microsoft updates regularly on my home computer.

However, whenever I receive an email attachment .docx,pptx, & so on I am unable to access the file. It saves as a WinRAR file (zipped, in other words) and when I attempt to unzip it, I just get blank files.

My email is on a university server. When I access attached files from my work computer, they are fine. I only have the problem when I try to access the files from home. As you can imagine, most files these days are .docx, so it is quite frustrating.

Can anyone help me solve this ?
 

My Computer

System One

Do you have Microsoft Office 2007 or 2010 insalled?
 

My Computer

System One

  • Manufacturer/Model
    AMD/GIGABYTE
    CPU
    AMD Athlon(tm) 64 X2 Dual Core Processor 6000+ (2 CPUs), ~3.
    Motherboard
    Gigabyte GA-M57SLI-S4 (rev. 2.0)
    Memory
    2048MB RAM
    Graphics Card(s)
    NVIDIA GeForce 8600 GT
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    SyncMaster T220/T220G,SyncMaster Magic T220/T220G(Digital)
    Screen Resolution
    1680 by 1050 pixels
    Hard Drives
    Seagate ST310003 40AS SCSI Disk Device
    Western Digital WDC WD50 00AAJS-00YFA SCSI Disk Device
    PSU
    Thermaltake 500W
    Internet Speed
    VERY FAST>>>>!!!!
    Other Info
    Optiarc DVD RW AD-7191S SCSI CdRom Device
So this is only happening when you get the file from email? If you save the file from another location like school to a USB device and open at home it opens fine?
 

My Computer

System One

  • Manufacturer/Model
    AMD/GIGABYTE
    CPU
    AMD Athlon(tm) 64 X2 Dual Core Processor 6000+ (2 CPUs), ~3.
    Motherboard
    Gigabyte GA-M57SLI-S4 (rev. 2.0)
    Memory
    2048MB RAM
    Graphics Card(s)
    NVIDIA GeForce 8600 GT
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    SyncMaster T220/T220G,SyncMaster Magic T220/T220G(Digital)
    Screen Resolution
    1680 by 1050 pixels
    Hard Drives
    Seagate ST310003 40AS SCSI Disk Device
    Western Digital WDC WD50 00AAJS-00YFA SCSI Disk Device
    PSU
    Thermaltake 500W
    Internet Speed
    VERY FAST>>>>!!!!
    Other Info
    Optiarc DVD RW AD-7191S SCSI CdRom Device
Yes, it's the only time I have a problem, when someone sends me a .docx (or any x) file as an email attachment.

Come to think of it, this doesn't happen when a docx is attached to my gmail account.

Maybe it's a problem with the server, not me?
 

My Computer

System One

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