Losing internet in any internet browser after 1-2 hours?

m3rk

New Member
It's kinda weird because I can't browse the internet after 1-2 hours after windows startup but I can ping any sites using the command prompt, play any online games, download using my utorrent and update my antivirus. This problem occur last Wednesday I think. Tried to disable then enable again in the network connection but didn't work. The only way to browse again is to restart which is crazy.

Tried:
1) Reinstalling my network driver.
2) Scan for viruses and spywares.
3) Update using windows update
4) Reinstall OS then update again using windows update

Now I reinstall again my OS but didn't update using windows update yet(disabled it). I think the update this month is the culprit but I'm not pretty sure. Right now I don't have any problem with the internet. Anyone here can help me figure out what's the problem?

System:
Core 2 Quad 2.4Ghz
2GB DDR2 800 RAM
Seagate 250 GB SATA HD
8800 GT
Gigabyte GA-G31M-S2L (I'm using the built-in lan here)
Windows Vista Ultimate SP1 32bit
 

Barman58

Staff member
Vista Guru
Gold Member
Hello, M3rk, and welcome to the Vista forums :party:

The only thing I can think off to check that is time related is the device Power management, Check in the device manager on the network card properties and ensure that the "Let Windows turn of the power to this device" is set to disabled.

Hope it's this simple :)
 

m3rk

New Member
Thanks. :)

There I disabled it but I think my network card is not the problem because my utorrent, yahoo messenger, windows update, and online games is working fine and also I can ping any site(google,yahoo) using the cmd. Only firefox and IE can't connect to the internet. It just load forever. :(
 

Barman58

Staff member
Vista Guru
Gold Member
Hi,

Can't say what is causing this but it appears that just the port used for Http, (normally 80 but can vary), is being shut down. as the other functions you mention are passed through other ports.

I can vaguely remember seeing this type of problem some time ago, (during XP days), but cannot remember if a cause was ever isolated.
 

m3rk

New Member
Now I'm lost. I thought Windows Update is the culprit but internet disappear again but only in Firefox. IE is working fine. I restart my pc again and it works fine again.

barman58, Do you have the latest hotfix installed in your Vista?
 

Barman58

Staff member
Vista Guru
Gold Member
Am full up to date on vista install, use FF3.05, (update yesterday was 3.04 before that ), as browser, with no visible problems.

Am running intensive tests on the Windows 7 Pre-Beta at the moment but do boot back into Vista regularly and have noticed no problems since the last patch issue or the interim one of the 17th.
 

m3rk

New Member
Ok thanks barman58.

Now I'm thinking this is a DNS problem. I'm using OpenDNS right now.

I'll report back if it fix the problem or not. :confused:
 

m3rk

New Member
Ok Firefox failed again. IE works fine. Now I'm 100% sure firefox is the problem. I went to there support forum and there are many people having problem with it. LOL.
 

Barman58

Staff member
Vista Guru
Gold Member
Thanks for the heads-up

If you do find a solution please post back here so as to help other members and guests who may experience the same issues in the future
 

m3rk

New Member
Oh damn. I'm tired fixing this thing. No internet connection in any browser but YM, online games works. WTF is happening? I'm freaking out here. Help me!!

Firefox is not the problem. I also think it's utorrent but it's not. Now IE doesn't work. I have a fresh vista installed but every time the connection is lost, I can't close firefox, sometimes my YM. I checked my memory modules for errors but no error found. I ping google.com and also this 72.14.205.100 but works fine. I have a firewall installed but it allows firefox for sure because I can browse for a minutes then the connection is lost but as I said I can play online games and sometimes YM works.

Can anyone help me out? Here's my Hijackthis log.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 5:04:25 PM, on 12/22/2008
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18000)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Program Files\RivaTuner v2.21\RivaTuner.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe
C:\Windows\System32\rundll32.exe
C:\Program Files\ESET\ESET NOD32 Antivirus\egui.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\DAEMON Tools Lite\daemon.exe
C:\Program Files\Nokia\Nokia PC Suite 7\PCSuite.exe
C:\Program Files\Xfire\Xfire.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = Live Search
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = MSN.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = MSN.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = Live Search
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = Live Search
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = MSN.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~1\MICROS~2\Office12\GRA8E1~1.DLL
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe
O4 - HKLM\..\Run: [Skytel] C:\Program Files\Realtek\Audio\HDA\Skytel.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [egui] "C:\Program Files\ESET\ESET NOD32 Antivirus\egui.exe" /hide /waitservice
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [RivaTunerStartupDaemon] "C:\Program Files\RivaTuner v2.21\RivaTunerWrapper.exe" /S
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [DAEMON Tools Lite] "C:\Program Files\DAEMON Tools Lite\daemon.exe" -autorun
O4 - HKCU\..\Run: [Messenger (Yahoo!)] "C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" -quiet
O4 - HKCU\..\Run: [PC Suite Tray] "C:\Program Files\Nokia\Nokia PC Suite 7\PCSuite.exe" -onlytray
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - Startup: Xfire.lnk = C:\Program Files\Xfire\Xfire.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O13 - Gopher Prefix:
O17 - HKLM\System\CCS\Services\Tcpip\..\{13EE788D-8E40-4B40-8EE3-5F059F33E3B4}: NameServer = 208.67.222.222,208.67.220.220
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\PROGRA~1\MICROS~2\Office12\GR99D3~1.DLL
O23 - Service: Diskeeper - Diskeeper Corporation - C:\Program Files\Diskeeper Corporation\Diskeeper\DkService.exe
O23 - Service: Eset HTTP Server (EhttpSrv) - ESET - C:\Program Files\ESET\ESET NOD32 Antivirus\EHttpSrv.exe
O23 - Service: Eset Service (ekrn) - ESET - C:\Program Files\ESET\ESET NOD32 Antivirus\ekrn.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe
O23 - Service: ServiceLayer - Nokia. - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Check Point Software Technologies LTD - C:\Windows\System32\ZoneLabs\vsmon.exe

--
End of file - 5154 bytes
 

m3rk

New Member
Ok internet browser stop working again. I can't close again my firefox for some unknown reason. Here's my Hijackthis log.


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 6:15:50 PM, on 12/22/2008
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18000)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Program Files\RivaTuner v2.21\RivaTuner.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe
C:\Windows\System32\rundll32.exe
C:\Program Files\ESET\ESET NOD32 Antivirus\egui.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\DAEMON Tools Lite\daemon.exe
C:\Program Files\Nokia\Nokia PC Suite 7\PCSuite.exe
C:\Program Files\Xfire\Xfire.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Garena\Garena.exe
C:\PROGRA~1\Yahoo!\MESSEN~1\ymsgr_tray.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = Live Search
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = MSN.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = MSN.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = Live Search
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = Live Search
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = MSN.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~1\MICROS~2\Office12\GRA8E1~1.DLL
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe
O4 - HKLM\..\Run: [Skytel] C:\Program Files\Realtek\Audio\HDA\Skytel.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [egui] "C:\Program Files\ESET\ESET NOD32 Antivirus\egui.exe" /hide /waitservice
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [RivaTunerStartupDaemon] "C:\Program Files\RivaTuner v2.21\RivaTunerWrapper.exe" /S
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [DAEMON Tools Lite] "C:\Program Files\DAEMON Tools Lite\daemon.exe" -autorun
O4 - HKCU\..\Run: [Messenger (Yahoo!)] "C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" -quiet
O4 - HKCU\..\Run: [PC Suite Tray] "C:\Program Files\Nokia\Nokia PC Suite 7\PCSuite.exe" -onlytray
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - Startup: Xfire.lnk = C:\Program Files\Xfire\Xfire.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O13 - Gopher Prefix:
O17 - HKLM\System\CCS\Services\Tcpip\..\{13EE788D-8E40-4B40-8EE3-5F059F33E3B4}: NameServer = 208.67.222.222,208.67.220.220
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\PROGRA~1\MICROS~2\Office12\GR99D3~1.DLL
O23 - Service: Diskeeper - Diskeeper Corporation - C:\Program Files\Diskeeper Corporation\Diskeeper\DkService.exe
O23 - Service: Eset HTTP Server (EhttpSrv) - ESET - C:\Program Files\ESET\ESET NOD32 Antivirus\EHttpSrv.exe
O23 - Service: Eset Service (ekrn) - ESET - C:\Program Files\ESET\ESET NOD32 Antivirus\ekrn.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe
O23 - Service: ServiceLayer - Nokia. - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Check Point Software Technologies LTD - C:\Windows\System32\ZoneLabs\vsmon.exe

--
End of file - 5230 bytes

Here's the result of ping,nslookup, and tracert. Weird I can use IE now but Firefox doesn't work.

Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:\Users\L>ping google.com
Pinging google.com [209.85.171.100] with 32 bytes of data:
Reply from 209.85.171.100: bytes=32 time=204ms TTL=235
Reply from 209.85.171.100: bytes=32 time=209ms TTL=235
Reply from 209.85.171.100: bytes=32 time=210ms TTL=235
Reply from 209.85.171.100: bytes=32 time=217ms TTL=235
Ping statistics for 209.85.171.100:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 204ms, Maximum = 217ms, Average = 210ms
C:\Users\L>nslookup google.com
Server: resolver1.opendns.com
Address: 208.67.222.222
Non-authoritative answer:
Name: google.com.smartbro.net
Address: 208.67.216.132

C:\Users\L>tracert google.com
Tracing route to google.com [209.85.171.100]
over a maximum of 30 hops:
1 11 ms 7 ms 10 ms 192.168.224.1
2 18 ms 19 ms 14 ms 121.54.96.1
3 11 ms 11 ms 9 ms 203.111.239.138
4 9 ms 10 ms 16 ms 121.54.3.114
5 13 ms 14 ms 14 ms 203.111.226.25
6 11 ms 12 ms 11 ms 124.83.7.49.pldt.net [124.83.7.49]
7 27 ms 22 ms 19 ms 58.71.0.143
8 75 ms 75 ms 73 ms pos5-2.cr02.hkg04.pccwbtn.net [63.218.2.49]
9 75 ms 77 ms 74 ms TenGE9-2.br01.hkg04.pccwbtn.net [63.218.114.250]
10 118 ms 121 ms 109 ms 72.14.196.133
11 107 ms 104 ms 104 ms 64.233.175.209
12 108 ms 104 ms 107 ms 209.85.252.105
13 106 ms 106 ms 137 ms 209.85.241.109
14 207 ms 207 ms 195 ms 209.85.248.131
15 197 ms 202 ms 198 ms 209.85.249.17
16 210 ms 203 ms 218 ms 209.85.249.17
17 201 ms 213 ms 202 ms 216.239.48.143
18 209 ms 210 ms 214 ms 74.125.31.6
19 238 ms 213 ms 204 ms cg-in-f100.google.com [209.85.171.100]
Trace complete.
C:\Users\L>


Malwarebytes' Anti-Malware 1.31
Database version: 1531
Windows 6.0.6001 Service Pack 1
12/22/2008 7:09:38 PM
mbam-log-2008-12-22 (19-09-38).txt
Scan type: Quick Scan
Objects scanned: 48371
Time elapsed: 1 minute(s), 29 second(s)
Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0
Memory Processes Infected:
(No malicious items detected)
Memory Modules Infected:
(No malicious items detected)
Registry Keys Infected:
(No malicious items detected)
Registry Values Infected:
(No malicious items detected)
Registry Data Items Infected:
(No malicious items detected)
Folders Infected:
(No malicious items detected)
Files Infected:
(No malicious items detected)
 
Last edited:

Zoloft

NothingCleverToSay
Power User
It is most certainly an issue with Vista, perhaps only x64. I had this issue on and off for weeks now. At first, I thought it was my firewall, so I uninstalled, and installed a new one. No help. Maybe my modem was dying? Bought a new one. . . same issue. . .An ISP issue? Nope, everything fine on their part. Was lost until a few days ago, when quite a few other people seem to be posting about the same issue. Anything using Port 80 seems to slam to a halt, only to be just fine minutes or hours later. . .I has something to do with an update sometime about 6-8 weeks ago I'd guess, far too long to do a system restore to try and narrow it down. . . hopefully MS will get it resolved in a near future update.
 

m3rk

New Member
I tried to sign up in live.com to post in microsoft but it always said that I reached the maximum bla bla bla. WTF is this? I don't use there mail. Now I can't report this serious problem.

BTW, I'm using 32 bit.
 

m3rk

New Member
Hey, I found out that vista's december update is the culprit on my internet problem. I reinstall my OS without updating and install the usual programs I use then voila! No more problem with my internet.
 

Zoloft

NothingCleverToSay
Power User
lol and which update is that? Please share so the rest of us can fix the issue!
 

m3rk

New Member
What's with the lol?

I don't know which update cause the problem but I have the updates of September 2008. I think it's the december updates because this problem starts 1-2 weeks ago. Maybe I'll disable windows update until Microsoft release a fix for this.
 

Zoloft

NothingCleverToSay
Power User
Oh, I apologize, I miss-read your post. I thought you said you'd discovered which update caused the problem. I was laughing because you said (I thought) that you'd found the solution, but didn't tell us!

Though, I believe the problem started in November for me, so longer back than the December updates.
 

m3rk

New Member
Ok. That's nothing. :)

Anyway, I'm sorry I don't know which specific update it cause the problem. But right now, I didn't experience any issue with my internet.

Now I'm moving to x64 maybe later or tomorrow and I hope it will be good.
 

Zoloft

NothingCleverToSay
Power User
x64 is vastly superior to x86, none of the bugs that plagued the 32 bit vista seem to be a problem in x64. . . OTHER than this annoying port 80 garbage. . .at least that may help narrow it down a bit, it's effecting x86 and x64, and MAY have been due to an x64 update in November and an x86 update in December. . .any update that fits that description anyone?
 
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