New CPU and Media Center and Media Player not working

pcrod2008

New Member
I upgraded my cpu recently to a Q9400 Quad core cpu on a EVGA i680 SLI motherboard. I have Vista Ultimate x64 running on it with 2 TV tuners from ATI the ATI TV Wonder 600 and an internal digital card. Everything worked fine prior to the cpu upgrade. After the cpu upgrade (and firmware update to the motherboard). The Media Center crashes and does not recognize the TV tuners (although they apparently installed with no issues) and the Media Player also crashes if I try to do or play anything in it once opened. I have provided the following problem reports for the different crashes that i have seen. (FYI - I also have been running iTunes prior and after the crashes with no issues):

Windows Media Player
Problem signature
Problem Event Name: APPCRASH
Application Name: wmplayer.exe
Application Version: 11.0.6002.18111
Application Timestamp: 4aa91411
Fault Module Name: kernel32.dll
Fault Module Version: 6.0.6002.18005
Fault Module Timestamp: 49e038c0
Exception Code: 0000046b
Exception Offset: 0001e124
OS Version: 6.0.6002.2.2.0.256.1
Locale ID: 1033
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160

Extra information about the problem
Bucket ID: 1530035997
--------------------------------------------------
Windows Media Player Network Sharing Service
Problem signature
Problem Event Name: APPCRASH
Application Name: wmpnetwk.exe
Application Version: 11.0.6001.7000
Application Timestamp: 47919df8
Fault Module Name: Indiv01_64.key
Fault Module Version: 11.0.6000.7000
Fault Module Timestamp: 474e8eb3
Exception Code: 40000015
Exception Offset: 00000000000a9883
OS Version: 6.0.6002.2.2.0.256.1
Locale ID: 1033
Additional Information 1: eb83
Additional Information 2: 1ebb74baa5b1f439f320a937b2a738ba
Additional Information 3: 0234
Additional Information 4: bd819a3e60cd9a7ee3fb7356499c0609

Files that help describe the problem
Version.txt
AppCompat.txt
memory.hdmp
minidump.mdmp

View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.
------------------------------------------------------------
Media Center
Problem signature
Problem Event Name: APPCRASH
Application Name: ehshell.exe
Application Version: 6.0.6001.18000
Application Timestamp: 47919e0e
Fault Module Name: Indiv01_64.key
Fault Module Version: 11.0.6000.7000
Fault Module Timestamp: 474e8eb3
Exception Code: 40000015
Exception Offset: 00000000000ad941
OS Version: 6.0.6002.2.2.0.256.1
Locale ID: 1033
Additional Information 1: eb83
Additional Information 2: 1ebb74baa5b1f439f320a937b2a738ba
Additional Information 3: f4ee
Additional Information 4: ecc4b38aa30d66e775fefcbca71f4017

Files that help describe the problem (some files may no longer be available)
Version.txt
AppCompat.txt
minidump.mdmp

View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

Extra information about the problem
Bucket ID: 11150834
-------------------------------------------------------
Windows Media Center Receiver Service
Problem signature
Problem Event Name: APPCRASH
Application Name: ehRecvr.exe
Application Version: 6.0.6001.18000
Application Timestamp: 47919dfb
Fault Module Name: Indiv01_64.key
Fault Module Version: 11.0.6000.7000
Fault Module Timestamp: 474e8eb3
Exception Code: 40000015
Exception Offset: 00000000000ad93b
OS Version: 6.0.6002.2.2.0.256.1
Locale ID: 1033
Additional Information 1: eb83
Additional Information 2: 1ebb74baa5b1f439f320a937b2a738ba
Additional Information 3: 85bf
Additional Information 4: b9338d99fd84fd14175fb12d11f30604

Files that help describe the problem
Version.txt
AppCompat.txt
memory.hdmp
minidump.mdmp

View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.
-----------------------------------------------------------
Digital Cable device registration application
Problem signature
Problem Event Name: APPCRASH
Application Name: ehPrivJob.exe
Application Version: 6.0.6001.18000
Application Timestamp: 47919cb2
Fault Module Name: Indiv01_64.key
Fault Module Version: 11.0.6000.7000
Fault Module Timestamp: 474e8eb3
Exception Code: 40000015
Exception Offset: 00000000000a7c29
OS Version: 6.0.6002.2.2.0.256.1
Locale ID: 1033
Additional Information 1: eb83
Additional Information 2: 1ebb74baa5b1f439f320a937b2a738ba
Additional Information 3: 70c6
Additional Information 4: 3ba03765f369e940f022d6213d2a7d03

Files that help describe the problem
Version.txt
AppCompat.txt
memory.hdmp
minidump.mdmp

View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.
 

Timmah

Banned
Did you upgrade directly from a dual or single core?


Here's what it sounds like to me... I have experienced the same issue upgrading my dual core 5000+ to a Phenom 9650 recently. The main thing that is happening is that since you have upgraded from a dual core to a quad core, you've effectively added another processor to the system. Windows Media Center and Media Player both use certain codecs to de-code the video stream. By DEFAULT the codecs are designed to run basically very efficiently with 50% of the activity on each core, assuming you had a dual-core CPU. Now, swapping this to a Quad-Core confuses the application because it is still trying to allocate 50% of the activity to each core of the processor, but it cannot do so as there are now FOUR cores instead of TWO. So generally, I recommend you reinstall all of your codecs ( This solved the problem for me ) and download the latest Windows Updates. Now, since you also have more power going to your new Quad-Core, you may also want to do a capacitor reset. ( Unplug power-cable and press/hold power button down for 1 minute and 30 seconds ) and then reboot the system and let it power back up as normal. If this doesn't resolve your issue, unfortunatley the only thing left to do is to backup your data and do a Full Format/Reinstallation of Windows :(

-Good luck..
 

pcrod2008

New Member
Not sure, the default i believe and maybe divx. I tried to pull the technical information from the About Media Player however it crashes when I do that and I cant get to it. I am not sure how else to pull it do you have any other ideas? :cry:
 

Timmah

Banned
Grrrr. This is one of those strange things mate... I got WMP working for me again after simply reinstalling KLITE Codec Pack.. WAAAAH!?
Give me a little while to analyze your crash logs..
 

Timmah

Banned
Appcrash because it can't find certain files it is looking for, or they have been misplaced. I recommend following the directions below and let me know the results. If this does not work, there may be some additional steps you can try.


MIGHT WANT TO TRY RUNNING A VIRUS SCAN BEFORE DOING SFC/SCANNOW

*http://blogs.msdn.com/astebner/arch...s-and-registry-entries-on-windows-vista.aspx*

Repairing Windows Vista Media Center files

You can use the following steps to repair the files that are a part of Windows Vista Media Center:
  1. Click on the Start menu, choose All Programs, then Accessories, then right-click on the Command Prompt item and select Run as administrator
  2. Click Continue to authorize opening a command prompt with administrative privileges
  3. Run this command in the cmd prompt: sfc /scannow
  4. The cmd prompt should list text stating "Beginning system scan. This process will take some time."
  5. Wait for the scan to complete (this can take several minutes so be patient). This command will scan all protected system files and attempt to replace incorrect versions with correct Microsoft versions
  6. When the scan completes, the SFC tool will indicate whether or not it found any problems and whether or not it was able to fix them
  7. If any errors are reported that SFC was unable to fix, there are steps in this knowledge base article and this how-to guide that explain how to locate and attempt to fix the errors
  8. After fixing any errors that are found, try to use Windows Vista Media Center again

GOOD LUCK :)
 

pcrod2008

New Member
It founds some errors and stated that it fixed them however both the Media Center and Media Player are crashing as they were before. :(
 

Timmah

Banned
Yikes.. Well.. The only thing I can recommend at this point is reinstalling Windows :(
If you need help doing this, I'd be happy to help you with that..
 

pcrod2008

New Member
That is a sad sad thing when the only way to fix a side feature of Windows is to reinstall the whole OS. But i thank you for your help. :cry:
 

Timmah

Banned
Unfortunately :/

I had an issue with Sidebar once.. It got corrupted and no matter how hard I tried it would not stay on the desktop, and when it did, IT SHOWED UPSIDE DOWN AND BACKWARDS and clicking on it caused BSOD's.. I had to reinstall because of that... God that was really weird though - But your not the only one with issues with side-program.. This was a few months back...


Good luck, and remember to back up your data.
 
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