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no internet after antivirus update

Messages
72
#1
just updated my yearly anti virus with zone alarms ,download thet latest version via auto update and rebooted now i have no internet connetion,im using vista 64 bit and its zonealarms anti virus 101-079-000
 

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NoelDP

Three-Toed Sloth
Vista Guru
Messages
622
Location
Wales - usually in the pub :)
#2
It's likely that there is a conflict between the new and old versions.
I would usggest downloading their removal/cleanup tool and a fresh download. - then disconnect from the internet!
Then uninstall the suite through Programs
Then run the removal/cleanup tool
then in an elevated Command Prompt window, run teh command
NETSH WINSOCK RESET
wait for it to complete, and then reboot
Then install the new download.
 

My Computer

System One

  • Manufacturer/Model
    Acer Aspire 8930G

Dwarf

The Contemplator
Vista Guru
Gold Member
Messages
2,760
Location
Doncaster, UK
#6
See if this helps:

1. Click on Start -> Programs -> Zone Labs
2. RIGHT-click on Uninstall Zone Labs Security, then select Properties
3. Under Target you will see the following line (the actual drive letter may be different on your system):
"C:\Program Files\Zone Labs\ZoneAlarm\zauninst.exe"
Change it to:
"C:\Program Files\Zone Labs\ZoneAlarm\zauninst.exe" /clean
(Add a space and then the /clean)
4. Click OK to save the new command line.

5. Click on Start -> Programs -> Zone Labs -> Uninstall Zone Labs Security
6. Click OK to run the uninstaller, and OK any security alerts that pop up.
7. Say "Yes" when being prompted for the removal of all files.
8. Reboot
 

My Computer

System One

  • Manufacturer/Model
    Dwarf Dwf/11/2012 r09/2013
    CPU
    Intel Core-i5-3570K 4-core @ 3.4GHz (Ivy Bridge) (OC 4.2GHz)
    Motherboard
    ASRock Z77 Extreme4-M
    Memory
    4 x 4GB DDR3-1600 Corsair Vengeance CMZ8GX3M2A1600C9B (16GB)
    Graphics Card(s)
    MSI GeForce GTX770 Gaming OC 2GB
    Sound Card
    Realtek High Definition on board solution (ALC 898)
    Monitor(s) Displays
    ViewSonic VA1912w Widescreen
    Screen Resolution
    1440x900
    Hard Drives
    OCZ Agility 3 120GB SATA III x2 (RAID 0)
    Samsung HD501LJ 500GB SATA II x2
    Hitachi HDS721010CLA332 1TB SATA II
    Iomega 1.5TB Ext USB 2.0
    WD 2.0TB Ext USB 3.0
    PSU
    XFX Pro Series 850W Semi-Modular
    Case
    Gigabyte IF233
    Cooling
    1 x 120mm Front Inlet 1 x 120mm Rear Exhaust
    Mouse
    Microsoft Comfort Mouse 3000 for Business (USB)
    Keyboard
    Microsoft Comfort Curve Keyboard 3000 (USB)
    Internet Speed
    NetGear DG834Gv3 ADSL Modem/Router (Ethernet) ~4.0 Mb/s (O2)
    Other Info
    Optical Drive: HL-DT-ST BD-RE BH10LS30 SATA Bluray
    Lexmark S305 Printer/Scanner/Copier (USB)
    WEI Score: 8.1/8.1/8.5/8.5/8.25
    Asus Eee PC 1011PX Netbook (Windows 7 x86 Starter)

Dwarf

The Contemplator
Vista Guru
Gold Member
Messages
2,760
Location
Doncaster, UK
#12
Can you reinstall Zone Alarm and then follow the instructions in my previous post?
 

My Computer

System One

  • Manufacturer/Model
    Dwarf Dwf/11/2012 r09/2013
    CPU
    Intel Core-i5-3570K 4-core @ 3.4GHz (Ivy Bridge) (OC 4.2GHz)
    Motherboard
    ASRock Z77 Extreme4-M
    Memory
    4 x 4GB DDR3-1600 Corsair Vengeance CMZ8GX3M2A1600C9B (16GB)
    Graphics Card(s)
    MSI GeForce GTX770 Gaming OC 2GB
    Sound Card
    Realtek High Definition on board solution (ALC 898)
    Monitor(s) Displays
    ViewSonic VA1912w Widescreen
    Screen Resolution
    1440x900
    Hard Drives
    OCZ Agility 3 120GB SATA III x2 (RAID 0)
    Samsung HD501LJ 500GB SATA II x2
    Hitachi HDS721010CLA332 1TB SATA II
    Iomega 1.5TB Ext USB 2.0
    WD 2.0TB Ext USB 3.0
    PSU
    XFX Pro Series 850W Semi-Modular
    Case
    Gigabyte IF233
    Cooling
    1 x 120mm Front Inlet 1 x 120mm Rear Exhaust
    Mouse
    Microsoft Comfort Mouse 3000 for Business (USB)
    Keyboard
    Microsoft Comfort Curve Keyboard 3000 (USB)
    Internet Speed
    NetGear DG834Gv3 ADSL Modem/Router (Ethernet) ~4.0 Mb/s (O2)
    Other Info
    Optical Drive: HL-DT-ST BD-RE BH10LS30 SATA Bluray
    Lexmark S305 Printer/Scanner/Copier (USB)
    WEI Score: 8.1/8.1/8.5/8.5/8.25
    Asus Eee PC 1011PX Netbook (Windows 7 x86 Starter)

NoelDP

Three-Toed Sloth
Vista Guru
Messages
622
Location
Wales - usually in the pub :)
#15
Great - glad to hear it.
Personally, I went off ZoneAlarm products back in 2003 when they started trashing everything in sight when uninstalled - I haven't actually seen an installation since :) (and I'm very happy to keep it that way, thank you)

Good luck - you may need it
 

My Computer

System One

  • Manufacturer/Model
    Acer Aspire 8930G

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