no internet after antivirus update

[combat goofwing]

just updated my yearly anti virus with zone alarms ,download thet latest version via auto update and rebooted now i have no internet connetion,im using vista 64 bit and its zonealarms anti virus 101-079-000

 

[NoelDP]

It's likely that there is a conflict between the new and old versions.
I would usggest downloading their removal/cleanup tool and a fresh download. - then disconnect from the internet!
Then uninstall the suite through Programs
Then run the removal/cleanup tool
then in an elevated Command Prompt window, run teh command
NETSH WINSOCK RESET
wait for it to complete, and then reboot
Then install the new download.

 

[combat goofwing]

for some reason i cant uninstall it it just sticks on 20% all the time,having to use my tablet to post or try to look for a unistall tool and no look so far

 

[NoelDP]

In that case, use the removal/cleanup tool directly.

 

[combat goofwing]

which tool?

 

[Dwarf]

See if this helps:

1. Click on Start -> Programs -> Zone Labs
2. RIGHT-click on Uninstall Zone Labs Security, then select Properties
3. Under Target you will see the following line (the actual drive letter may be different on your system):
"C:\Program Files\Zone Labs\ZoneAlarm\zauninst.exe"
Change it to:
"C:\Program Files\Zone Labs\ZoneAlarm\zauninst.exe" /clean
(Add a space and then the /clean)
4. Click OK to save the new command line.

5. Click on Start -> Programs -> Zone Labs -> Uninstall Zone Labs Security
6. Click OK to run the uninstaller, and OK any security alerts that pop up.
7. Say "Yes" when being prompted for the removal of all files.
8. Reboot

 

[combat goofwing]

that's the thing it no longer appears in programs,but is there in control panel as a program to remove

 

[NoelDP]

Self-Service Support

 

[combat goofwing]

Self-Service Support

cant access them via my tablet for some reason

 

[NoelDP]

try this link instead
Can't uninstall Zonealarm completely - ZoneAlarm User Community

 

[combat goofwing]

followed the link and downloaded the clean exe file but when i copy it to pc and try to run it i get an error clean.exe is not a valid win32 application

 

[Dwarf]

Can you reinstall Zone Alarm and then follow the instructions in my previous post?

 

[combat goofwing]

right got zone alrms uninstalled with the clean exe file than ran the winsock command in CP and i now have no abntivirus but internet works so going to try a fresh install

 

[combat goofwing]

Thanks for help got it sorted used the cleaner and then did a fresh install and all is working thanks again

 

[NoelDP]

Great - glad to hear it.
Personally, I went off ZoneAlarm products back in 2003 when they started trashing everything in sight when uninstalled - I haven't actually seen an installation since (and I'm very happy to keep it that way, thank you)

Good luck - you may need it