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no sound

ksd

Member
Messages
6
#1
I have a Dell desktop operating Vista 32bit with Realtek speakers. They are not working. I have checked everything, they are plugged in, have a green light on them, they are plugged into the back of the computer. I have uninstalled and reinstalled the driver, restored the computer to a point when I thought they were working. I have two icons on the lower right corner. One white speaker with a red x and an orange realtek icon. THe realtek shows that I have no audio device installed when I open the volume control. The other icon shows my speakers working properly, that is a green check mark next to them. However when I open the properties the levels tab is blank.
Any help is greatly appreciated.
 

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wither 3

Vista Guru
Gold Member
Messages
2,227
#4
Are you able to access the Realtek setup program from there? I'm not on my Vista machine right now so I'm going by memory. I''ll get details tomorrow.

Also in Control Panel, Device Manager, Sound....., are any errors listed.
 

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wither 3

Vista Guru
Gold Member
Messages
2,227
#6
In Control Panel\Sound, if Speakers\Realtek High Definition Audio is shown and checkmarked, click on it and select Configure. You should be able to set the proper configuration and test it. I find the software to be strange because I can usually get to the full Realtek setup from there but only get part of it.

In addition, do your speakers have manual controls on each. If so, are they turned up.
Do you have a manual switch to turn them on and off?
 

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ksd

Member
Messages
6
#7
When I click the configure botton nothing happens. Same with the test button under properties. The speakers do have a manual button, they are turned on and up.
 

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Dwarf

The Contemplator
Vista Guru
Gold Member
Messages
2,760
Location
Doncaster, UK
#8
What model Dell is it? Dell is one of those manufacturers, like Sony and others, whereby only drivers sourced through their website actually work, even if they are for hardware that you would normally get the drivers from the actual manufacturer, such as NVidia or Realtek. This is because they take the basic driver and tweak it (add/remove features) so that it works correctly with their implementation of the hardware.
 

My Computer

System One

  • Manufacturer/Model
    Dwarf Dwf/11/2012 r09/2013
    CPU
    Intel Core-i5-3570K 4-core @ 3.4GHz (Ivy Bridge) (OC 4.2GHz)
    Motherboard
    ASRock Z77 Extreme4-M
    Memory
    4 x 4GB DDR3-1600 Corsair Vengeance CMZ8GX3M2A1600C9B (16GB)
    Graphics Card(s)
    MSI GeForce GTX770 Gaming OC 2GB
    Sound Card
    Realtek High Definition on board solution (ALC 898)
    Monitor(s) Displays
    ViewSonic VA1912w Widescreen
    Screen Resolution
    1440x900
    Hard Drives
    OCZ Agility 3 120GB SATA III x2 (RAID 0)
    Samsung HD501LJ 500GB SATA II x2
    Hitachi HDS721010CLA332 1TB SATA II
    Iomega 1.5TB Ext USB 2.0
    WD 2.0TB Ext USB 3.0
    PSU
    XFX Pro Series 850W Semi-Modular
    Case
    Gigabyte IF233
    Cooling
    1 x 120mm Front Inlet 1 x 120mm Rear Exhaust
    Mouse
    Microsoft Comfort Mouse 3000 for Business (USB)
    Keyboard
    Microsoft Comfort Curve Keyboard 3000 (USB)
    Internet Speed
    NetGear DG834Gv3 ADSL Modem/Router (Ethernet) ~4.0 Mb/s (O2)
    Other Info
    Optical Drive: HL-DT-ST BD-RE BH10LS30 SATA Bluray
    Lexmark S305 Printer/Scanner/Copier (USB)
    WEI Score: 8.1/8.1/8.5/8.5/8.25
    Asus Eee PC 1011PX Netbook (Windows 7 x86 Starter)

ksd

Member
Messages
6
#10
I unistalled the driver and reinstalled it from the Dell website. Nothing changed. When I right click the speaker icon on the bottom toolbar which has a red x on it, if I open the volume mixer it says no audio device installed. Yet when I right click and open sounds it shows the speakers with a green check under playback tab.
 

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Dwarf

The Contemplator
Vista Guru
Gold Member
Messages
2,760
Location
Doncaster, UK
#11

My Computer

System One

  • Manufacturer/Model
    Dwarf Dwf/11/2012 r09/2013
    CPU
    Intel Core-i5-3570K 4-core @ 3.4GHz (Ivy Bridge) (OC 4.2GHz)
    Motherboard
    ASRock Z77 Extreme4-M
    Memory
    4 x 4GB DDR3-1600 Corsair Vengeance CMZ8GX3M2A1600C9B (16GB)
    Graphics Card(s)
    MSI GeForce GTX770 Gaming OC 2GB
    Sound Card
    Realtek High Definition on board solution (ALC 898)
    Monitor(s) Displays
    ViewSonic VA1912w Widescreen
    Screen Resolution
    1440x900
    Hard Drives
    OCZ Agility 3 120GB SATA III x2 (RAID 0)
    Samsung HD501LJ 500GB SATA II x2
    Hitachi HDS721010CLA332 1TB SATA II
    Iomega 1.5TB Ext USB 2.0
    WD 2.0TB Ext USB 3.0
    PSU
    XFX Pro Series 850W Semi-Modular
    Case
    Gigabyte IF233
    Cooling
    1 x 120mm Front Inlet 1 x 120mm Rear Exhaust
    Mouse
    Microsoft Comfort Mouse 3000 for Business (USB)
    Keyboard
    Microsoft Comfort Curve Keyboard 3000 (USB)
    Internet Speed
    NetGear DG834Gv3 ADSL Modem/Router (Ethernet) ~4.0 Mb/s (O2)
    Other Info
    Optical Drive: HL-DT-ST BD-RE BH10LS30 SATA Bluray
    Lexmark S305 Printer/Scanner/Copier (USB)
    WEI Score: 8.1/8.1/8.5/8.5/8.25
    Asus Eee PC 1011PX Netbook (Windows 7 x86 Starter)

wither 3

Vista Guru
Gold Member
Messages
2,227
#12
I just reread your original post. Click on the white speaker with the red x. On the bottom of the resulting screen, you will see a speaker with a red x on it. click on that. The red x should disappear and you should have sound.
 

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Messages
46
#13
No Sound for me either. When I run a test on 2-High Definition Audio device (it is checked in green) the meter is bouncing but no sound???? I uninstalled one of the two realtek programs - well, now I don't see anything realtek, I may have uninstalled the other. Do you have the link to re-install realtek??

This seems to be a BIG problem - The Geek Squad dude said I probably needed a new sound card. I am thinking it is something you Smart People can fix?????????????????



Gateway
Model - GT5676
Processor - AMD Phenom, 9600 Quad-Core processor 2.30 ghz
Memory - (RAM) 4.00 GB
System Type - 64-Bit
 

My Computer

Messages
46
#15
No disk - I think they did everything at BestBuy. Discrete sound card??? Thanks for the link, but what do I download? This is not my area of expertise.
 

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wither 3

Vista Guru
Gold Member
Messages
2,227
#16
A discrete card is one that you have to install on the motherboard. Most motherboards come with integrated audio chipsets.

I would install v6.250. The only problem i have is that the site lists US1, US2, and US3 and I don't know what that means. I didn't try to find out at the website.
 

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Messages
46
#18
Where to go? What to download? How to fix?? You never really think about but, NO Sound is a real pain!!!!!!

HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
 

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Messages
46
#19
My computer is Stock so, No Discrete Card. My speaker systems is 5 Creative speakers, 4 are 4"x4" and one is a base/junction box 8"x8" The patch cord (2 plugs, Green/Black) run from the base/junction box to the computer. The 4 little speakers plug into the base/junction box as well as a control (on/off) volume dial. When you turn the dial on the light still comes on, power is running through the system. When a CD or a video is played all the audio meters bounce as if I am hearing it BUT - No sound! No Hum? Nothing out of the speakers! Like they are all disconnected or all muted?? HELPPPPPPPPPPPPPP!!!!!!!!!!!!!!!!!!
 

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Messages
46
#20
OK - In the last few weeks Microsoft has done 50 or so automatic updates on my computer! This has to be the problem!!!!!!!!! So????????????? I assume I need some of them? What to uninstall?
 

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