Problem connecting to internet

asmita616

New Member
Hi All,

I am unable to connect to internet using my wireless. I have tried resetting the router and rebooting the laptop. Each time I try connecting to internet the system throws and error " the dependency service or group failed to start". I have tried using vista's diagonse and repair option, but no luck. I have tried restarting the wireless, troubleshooted drives.

On doing the ipconfig /renew at the command prompt the following was seen.
" No operation can be performed on wireless network connection while it has its media disconnected.No operation can be performed on bluetooth network connection while it has its media disconnected. An error occured while releasing interface loopback pseudo-interface1"

On futher diagnoses i have notice that DHCP clinet service is stuck in the "STARTING" state. I am unable to stop and restart it. I have logged using the administrator.

People please help me fix the problem.
 
Last edited by a moderator:

My Computer

Just to clarify, are you able to connect to the Internet when using an ethernet connection?
Unplug the router from everything for ~30 seconds, then put everything back in and try again.
If that doesn't work, reset the router entirely.
 

My Computer

johngalt

Antidisestablishmentarianist
Vista Guru
If DHCP service is starting but not running, and based upon the error you are receiving, it is probably not the router that is having issues. After doing the above, check your wireless card in Device manager first and foremost to see if it is working correctly. Then report any other devices that are not,. Then check for updated drivers for both your NIC and wireless NIC. Finally, if the problem persists, post back *with a screen shot* of the error message(s).
 

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asmita616

New Member
Just to clarify, are you able to connect to the Internet when using an ethernet connection?
Unplug the router from everything for ~30 seconds, then put everything back in and try again.
If that doesn't work, reset the router entirely.

No I am not able to connet using ethernet too. Reseting the router/unplugging does not work.
 

My Computer

Dwarf

The Contemplator
Vista Guru
Gold Member
Hi asmita616 and welcome to the forums :party:

Have you checked 'Device Manager' to see if there are any problems with your network devices? To do this, click on the start orb and type 'Device Manager' into the search box. In the 'Programs' area of the results list, right click on this program and select 'Run as administrator'. After providing administrative credentials, the program will open. Expand the 'Network adapters' category as shown below. Does this (or any other) category have a yellow triangle with an exclamation mark in it next to it? If so, please attach an image (follow the tutorial link below if you are unsure how to do so) showing this to a reply, together with as much detail of your hardware as possible. The more information that we have, the better chance we have of being able to come up with the answer to your problem.
Dwarf

Capture.JPG

http://www.vistax64.com/tutorials/148532-how-use-snipping-tool-vista.html
 

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    Asus Eee PC 1011PX Netbook (Windows 7 x86 Starter)

wsmaal

New Member
I thought that I solved the internet connection problem after updating the NIC driver via the device manager. It works for one day (after reboot my router), but now I have the same problem. My connection works even after Vista update yesterday for a more recent NIC driver (even after reboot system). It's not a DHCP problem with my router because my Linux system is attached to the same router (Zyxel 2602) and get after start immediately via DHCP an IP. I upgrade earlier this week from XP-SP3 to Vista Ultimate and still use the same port on my router (XP has never problems to get an internet connection).

Via diagnose and repair Vista suggests: make sure your internet protocols bindings are correct for local area connection 2.... If I click then I get a warning that Windows cannot find followed with a string of characters. Make sure you typed the name correctly. Indeed I see only the Icon "local area connection". When I try rename to "local area connection 2" Vista don't accept this with the warning that "local area connection 2" exist. I think that is the problem but I don't figure out where "local area connection 2" resides. How I can solve permanently this very trivial and annoying problem?

I have never had such Internet connection problems before (Solaris, Redhat, Fedora, Xandros, Ubuntu and even other Windows generations).

Wouter

Additional information:
I have deleted today the driver and installed again. Update driver and Vista confirms that's the right (NIC) driver. In ipconfig /all I see a wrong subnet mask and the IP isn't in range (must be 192.168.1.x). Local gateway (internal name (dhcp) server) must be 192.168.1.254)

O no, my ADSL/Router works well because my other PC (Linux) and wireless laptop get immediately the right IP from my router (Zyxel 2602). I doubt about a clean install Vista but related to the problem there must be a more clever solution..

C:\Users\wouter>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : pixel
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Isabelladonk (renamed from "local area connection")

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 3Com Gigabit LOM (3C940)
Physical Address. . . . . . . . . : 00-0E-A6-39-E4-79
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::49a0:209a:24e6:1ee4%10
Autoconfiguration IPv4 Address. . : 169.254.30.228(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
DHCPv6 IAID . . . . . . . . . . . : 33558182
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection*:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Disabled

C:\Users\wouter>

For your information, I have posted here my problem too..
 
Last edited by a moderator:

My Computer

System One

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    P4P800 Deluxe
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    Kingston 2048MB PC3200
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    Radeon X1600

aya2k1

New Member
try going to command prompt and type in:

netsh int ip reset resetlog.txt

then press enter, then type in:

netsh winsock reset

then press enter again, then restart the PC and check the IPV4 address again, it should give you a 192.168.1.xx IP address
 

My Computer

wsmaal

New Member
In spite of that my account has administrator rights, I get as result: the requested operation requires elevation.. So, I turned off User Account Control, but then: netsh int not found
I have done:
- netsh interface ipv4 reset
- netsh winsock reset
- reboot

Result: problem not solved
Vista look to the wrong network adapter (local area connection 2)

 
Last edited by a moderator:

My Computer

System One

  • CPU
    Intel Pentium 3.00GHz
    Motherboard
    P4P800 Deluxe
    Memory
    Kingston 2048MB PC3200
    Graphics Card(s)
    Radeon X1600

wsmaal

New Member
I found (finally) the solution...
I have changed in HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{GUID} some parameters like mentioned here.

After ipconfig /renew my PC (finally) gets from the DHCP server (Zyxel 2602) an ip-adres. Solution is reproducible (I hope :-) because after reboot my Vista PC, I get again a regular IP address, like with XP before and my wife's Linux PC :-)
 
Last edited:

My Computer

System One

  • CPU
    Intel Pentium 3.00GHz
    Motherboard
    P4P800 Deluxe
    Memory
    Kingston 2048MB PC3200
    Graphics Card(s)
    Radeon X1600

johngalt

Antidisestablishmentarianist
Vista Guru
BTW - when you get a message to run something as administrator, that does not mean disable UAC - that means run CMD as Administrator to accomplish what you need to.

Now, turn UAC back on. And enjoy the Internet.
 

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System One System Two

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    Windows 10 Pro X64 Insider Preview (Skip Ahead) latest build
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    The Beast Model V (homebrew)
    CPU
    Intel Core i7 965 EE @ 3.6 GHz
    Motherboard
    eVGA X58 Classified 3 (141-GT-E770-A1)
    Memory
    3 * Mushkin 998981 Redline Enhanced triple channel DDR3 4 GB CL7 DDR3 1600 MHz (PC3-12800)
    Graphics Card(s)
    eVGA GeForce GTX 970 SSC ACX 2.0 (04G-P4-3979-KB)
    Sound Card
    Realtek HD Audio (onboard)
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    2 * Lenovo LT2323pwA Widescreeen
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    2 * 1920 x 1080
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    SanDisk Ultra SDSSDHII-960G-G25 960 GB SATA III SSD (System)
    Crucial MX100 CT256MX100SSD1 256GB SATA III SSD (User Tree)
    2 * Seagate Barracuda 7200.12 ST31000528AS 1TB 7200 RPM SATA II Mech. HD
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    Logitech MX Master (shared)
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    Internet Speed
    AT&T Lightspeed Gigabit duplex
  • Operating System
    Sabayon Linux (current, weekly updates, 5.1.x kernel)
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    Lenovo ThinkPad E545
    CPU
    AMD A6-5350M APU
    Motherboard
    Lenovo
    Memory
    8 GB
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    Radeon HD (Embedded)
    Sound Card
    Conextant 20671 SmartAudio HD
    Monitor(s) Displays
    Lenovo 15" Matte
    Screen Resolution
    1680 * 1050
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    INTEL Cherryvill 520 Series SSDSC2CW180A 180 GB SSD
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    Lenovo
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    Lenovo
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    Lenovo
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    Logitech MX Master (shared) | Synaptics TouchPad
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    Lenovo
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    AT&T LightSpeed Gigabit Duplex

wsmaal

New Member
BTW - when you get a message to run something as administrator, that does not mean disable UAC - that means run CMD as Administrator to accomplish what you need to.

Now, turn UAC back on. And enjoy the Internet.
If you run something as administrator and you get in spite of a message " the requested operation requires elevation" then you must disable UAC..
 

My Computer

System One

  • CPU
    Intel Pentium 3.00GHz
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    P4P800 Deluxe
    Memory
    Kingston 2048MB PC3200
    Graphics Card(s)
    Radeon X1600

johngalt

Antidisestablishmentarianist
Vista Guru
Again, you're mistaken. Just because you are logged in as an administrator doesn't mean you have full administrative privileges.

Consider it like this - although a member of the administrators group, Vista users act more like *nix - so that you are more like a wheel group user than anything, as opposed to actually *being* root - and in order to accomplish tasks you need to do things in Vista's version of sudo.

Now, the easiest way to do this is to click the Start Orb, then in the search area type CMD - when you see the CMD Prompt icon populate in the search list, right click it and select "Run as Administrator" (sudo).

Then, you can perform the steps without the errors.

I have attached 2 screen shots to show that this works just fine:

CMD nonelevated.PNG

In this mode you'll get an error on three (at least) things that you need to try. Notice the highlighted title: No Administrator.

CMD Elevated.PNG

In this mode it works just fine - as I have demonstrated. Again, notice the title - this time you're running CMD with administrative privileges - aka running sudo {command}.

BTW, since you're into *nix, there is a sudo for win called SudoWin, but there is an even better thing for Vista users - Start++ - it is an enhancement to the Vista start menu that give the ability to run anything that you can from the Search bar in the start menu prefixed with a 'sudo' command - so, for *me* to run CMD elevated, instead of doing as I wrote above, I simply click the Start Orb, then type
Code:
sudo cmd
and presto! I have the CMD with full administrative privileges.

We ahve Start++ linked here in our really kewl freeware apps collection thread: http://www.vistax64.com/software/115872-free-software-list-vista.html
 

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System One System Two

  • Operating System
    Windows 10 Pro X64 Insider Preview (Skip Ahead) latest build
    Manufacturer/Model
    The Beast Model V (homebrew)
    CPU
    Intel Core i7 965 EE @ 3.6 GHz
    Motherboard
    eVGA X58 Classified 3 (141-GT-E770-A1)
    Memory
    3 * Mushkin 998981 Redline Enhanced triple channel DDR3 4 GB CL7 DDR3 1600 MHz (PC3-12800)
    Graphics Card(s)
    eVGA GeForce GTX 970 SSC ACX 2.0 (04G-P4-3979-KB)
    Sound Card
    Realtek HD Audio (onboard)
    Monitor(s) Displays
    2 * Lenovo LT2323pwA Widescreeen
    Screen Resolution
    2 * 1920 x 1080
    Hard Drives
    SanDisk Ultra SDSSDHII-960G-G25 960 GB SATA III SSD (System)
    Crucial MX100 CT256MX100SSD1 256GB SATA III SSD (User Tree)
    2 * Seagate Barracuda 7200.12 ST31000528AS 1TB 7200 RPM SATA II Mech. HD
    Seagate ST1500DL001-9VT15L Barracuda 7200.12 1.5 TB S
    PSU
    Thermaltake Black Widow TX TR2 850W 80+ Bronze Semi-Mod ATX
    Case
    ThermalTake Level 10 GT (Black)
    Cooling
    Corsair H100 (CPU, dual 140 mm fans on radiator) + Air (2 *
    Mouse
    Logitech MX Master (shared)
    Keyboard
    Logitech G15 (gen 2)
    Internet Speed
    AT&T Lightspeed Gigabit duplex
  • Operating System
    Sabayon Linux (current, weekly updates, 5.1.x kernel)
    Manufacturer/Model
    Lenovo ThinkPad E545
    CPU
    AMD A6-5350M APU
    Motherboard
    Lenovo
    Memory
    8 GB
    Graphics card(s)
    Radeon HD (Embedded)
    Sound Card
    Conextant 20671 SmartAudio HD
    Monitor(s) Displays
    Lenovo 15" Matte
    Screen Resolution
    1680 * 1050
    Hard Drives
    INTEL Cherryvill 520 Series SSDSC2CW180A 180 GB SSD
    PSU
    Lenovo
    Case
    Lenovo
    Cooling
    Lenovo
    Mouse
    Logitech MX Master (shared) | Synaptics TouchPad
    Keyboard
    Lenovo
    Internet Speed
    AT&T LightSpeed Gigabit Duplex

wsmaal

New Member
OK, your explanation and referring to the comparable Linux commands makes it for me clear now. Besides, if you run in problems with Vista, visit this forum ;-)

One detail: the command "netsh int ip reset" I noticed that netsh int not found, like I mentioned yesterday here. No problem now, because i solved my problem :-)

Wouter
 

My Computer

System One

  • CPU
    Intel Pentium 3.00GHz
    Motherboard
    P4P800 Deluxe
    Memory
    Kingston 2048MB PC3200
    Graphics Card(s)
    Radeon X1600
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