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Problem Event Name: BlueScreen

#1
Hello!
This is the message with the problem details I get after my laptop shuts down and Windows says it has recovered from unexpected shutdown. Attached I am sending the minidump file.


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6002.2.2.0.768.2
Locale ID: 1033

Additional information about the problem:
BCCode: 1a
BCP1: 00000030
BCP2: 85F0B8E8
BCP3: 8A17B000
BCP4: 9517800C
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1
 

My Computer

#2
Hi welcome to the forum.
Due to your unexpected crashes & problems. I will contact a forum expert in BSOD's to take a look at your problem.
They are busy people, and because of different time zones are not always immediately available.
Therefore I would ask you to be patient & someone will be along as soon as practical.
Thank you for your patience.
Please download the link below. The expert will no doubt require you to send reports, this may be required for the despatch of said reports.:-
http://www.vistax64.com/crashes-debugging/282419-blue-screen-death-bsod-posting-instructions.html
 

My Computer

System One

  • Manufacturer/Model
    Hewlett-Packard SR5019UK
    CPU
    AMD Athlon 64 processor 3800 + 2.40GHz
    Motherboard
    M2N68-LA (Narra)
    Memory
    2.50GB
    Graphics Card(s)
    nVidia GeForce
    Sound Card
    Realtec ALC888 Audio
    Monitor(s) Displays
    17" LCD Monitor
    Hard Drives
    160 Gb Usable Hard Drive
    Other Info
    HP G56 Laptop Win 7 64bit. 4Gb Ram DDR2's. Hitachi 450Gb Hard Drive. Pentium(R) Duel-Core CPU.
#3
Hello and welcome to the Vista Forums!

Often more than one report is required, because we are primarily looking for patterns in inexact reports. However, I have analysed what you have provided me with.

Although I cannot be certain, it looks as though your BSoD was caused by AVG.

My recommendation would be to remove AVG, and make sure that it cannot be that. If you are un/less willing to do this, then I completely understand, and we can wait for more reports and clues.

I would reccomend the free Microsoft Security Essentials as an excellent alternative (better than AVG many would say, including both security experts and BSoD experts) If you choose this, as I strongly recommend, download the installer from here, and save it to your Desktop: www.microsoft.com/security_essentials

Then download the AVG removal tool from here: Comprehensive List of Uninstallers or Removal Tools for Antivirus Software | Raymond.CC Blog

Restart your computer, and immediately install Microsoft Security Essentials and update it.

Lastly, please tell me what you chose to do about AVG, and if you do receive any more BSoDs, please run this tool instead: http://www.vistax64.com/crashes-debugging/282419-blue-screen-death-bsod-posting-instructions.html

Thanks!

Richard
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS 420
    CPU
    Intel Core 2 Quad Q9300 2.50GHz
    Motherboard
    Stock Dell 0TP406
    Memory
    4 gb (DDR2 800) 400MHz
    Graphics Card(s)
    ATI Radeon HD 3870 (512 MBytes)
    Sound Card
    Onboard
    Monitor(s) Displays
    1 x Dell 2007FP and 1 x (old) Sonic flat screen
    Screen Resolution
    1600 x 1200 and 1280 x 1204
    Hard Drives
    1 x 640Gb (SATA 300)
    Western Digital: WDC WD6400AAKS-75A7B0

    1 x 1Tb (SATA 600)
    Western Digital: Caviar Black, SATA 6GB/S, 64Mb cache, 8ms
    Western Digital: WDC WD1002FAEX-00Z3A0 ATA Device
    PSU
    Stock PSU - 375W
    Case
    Dell XPS 420
    Cooling
    Stock Fan
    Mouse
    Advent Optical ADE-WG01 (colour change light up)
    Keyboard
    Dell Bluetooth
    Internet Speed
    120 kb/s
    Other Info
    ASUS USB 3.0 5Gbps/SATA 6Gbps - PCI-Express Combo Controller Card (U3S6)
#4
Hi welcome to the forum.
Due to your unexpected crashes & problems. I will contact a forum expert in BSOD's to take a look at your problem.
They are busy people, and because of different time zones are not always immediately available.
Therefore I would ask you to be patient & someone will be along as soon as practical.
Thank you for your patience.
Please download the link below. The expert will no doubt require you to send reports, this may be required for the despatch of said reports.:-
http://www.vistax64.com/crashes-debugging/282419-blue-screen-death-bsod-posting-instructions.html
Done! :)
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS 420
    CPU
    Intel Core 2 Quad Q9300 2.50GHz
    Motherboard
    Stock Dell 0TP406
    Memory
    4 gb (DDR2 800) 400MHz
    Graphics Card(s)
    ATI Radeon HD 3870 (512 MBytes)
    Sound Card
    Onboard
    Monitor(s) Displays
    1 x Dell 2007FP and 1 x (old) Sonic flat screen
    Screen Resolution
    1600 x 1200 and 1280 x 1204
    Hard Drives
    1 x 640Gb (SATA 300)
    Western Digital: WDC WD6400AAKS-75A7B0

    1 x 1Tb (SATA 600)
    Western Digital: Caviar Black, SATA 6GB/S, 64Mb cache, 8ms
    Western Digital: WDC WD1002FAEX-00Z3A0 ATA Device
    PSU
    Stock PSU - 375W
    Case
    Dell XPS 420
    Cooling
    Stock Fan
    Mouse
    Advent Optical ADE-WG01 (colour change light up)
    Keyboard
    Dell Bluetooth
    Internet Speed
    120 kb/s
    Other Info
    ASUS USB 3.0 5Gbps/SATA 6Gbps - PCI-Express Combo Controller Card (U3S6)
#5
Thank you Richard'
 

My Computer

System One

  • Manufacturer/Model
    Hewlett-Packard SR5019UK
    CPU
    AMD Athlon 64 processor 3800 + 2.40GHz
    Motherboard
    M2N68-LA (Narra)
    Memory
    2.50GB
    Graphics Card(s)
    nVidia GeForce
    Sound Card
    Realtec ALC888 Audio
    Monitor(s) Displays
    17" LCD Monitor
    Hard Drives
    160 Gb Usable Hard Drive
    Other Info
    HP G56 Laptop Win 7 64bit. 4Gb Ram DDR2's. Hitachi 450Gb Hard Drive. Pentium(R) Duel-Core CPU.
#6
Hello!

I did try to uninstall AVG via the given link but it did not remove the program. So I also tried to uninstall it myself which did not work either, for it said there was a missing file. I tried installing it again with the hope to have this missing file back and uninstall it but now it won't work properly again. So I ended up unable to install or uninstall it.
Any suggestions?

Thank you in advance
 

My Computer

Shadowjk

Network Enthusiast
Vista Guru
Gold Member
#7

My Computer

System One

  • Manufacturer/Model
    Custom Built
    CPU
    Intel Core i5 2400 @ 3.10GHz
    Motherboard
    Foxconn H67MP-S/-V/H67MP
    Memory
    8.0GB DDR3 @ 665MHz (2GBx4)
    Graphics Card(s)
    AMD HD Radeon 6870
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    SMB1930NW (1440x900@60Hz)
    Screen Resolution
    1280x800
    Hard Drives
    977GB Seagate ST31000524AS ATA Device (SATA) + 250GB WD iSCSI attached Drive
    Case
    Novatech Night
    Mouse
    Dell HID-compliant mouse
    Keyboard
    Standard PS/2 Keyboard

americancritic

Vista Guru
Gold Member
#8

My Computer

System One

  • Manufacturer/Model
    a6530f Desktop
    CPU
    HP-PAVILION
    Motherboard
    M2N68-LA (Narra3)
    Memory
    8 Gigs of Ram/DDR2 PC2-6400 MB/sec
    Graphics Card(s)
    NVIDIA GeForce 6150SE nForce 430
    Sound Card
    Intergrated Realtex ALC888S Audio
    Monitor(s) Displays
    LG W40 series widescreen
    Screen Resolution
    1600 X 900
    Hard Drives
    1 640 GB Sata transfer rating: 3.0 Gb/sec speed: 7200 RPM
    PSU
    300W
    Case
    Mid-Size ATX
    Mouse
    Microsoft Wireless Mouse 5000
    Keyboard
    HP Multimedia Keyboard
    Other Info
    Processor: AMD Phenom X3 8450 Operating speed: Up to 2.1 GHz, Number of cores: 3, Socket: AM2+, Bus speed: 3600 MHz HT3 (clocked down to 2000 MHz)

    Modem: 56K WinModem/

    Supermulti: 16X DVD(+/-)R/RW 12X Ram (+/-)R DL Lightscribe SATA Drive

    Menory Card Reader: 15-in-1 Multimedia Card Reader

    Media Drive
#9
Hi!

I removed AVG and installed the suggested anti-virus programmed, updated it. As suggested I tried to download the Debugging tools. But then had BS again. Would it help if I post the new messages with the details...

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6002.2.2.0.768.2
Locale ID: 1033

Additional information about the problem:
BCCode: 77
BCP1: 00000001
BCP2: 00000000
BCP3: 00000000
BCP4: 8A43F8C0
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1
 

My Computer

#10
Any log is good for examination and analysis.
It is a much more thorough & exact assessment by posting through the BSOD Posting Instruction method.
However if this is not possible, it will have to be whatever you are able to do.
Someone will look through the logs whenever possible & advise of any course of action.
If you can send any BSOD logs by Posting method, that would be good.
Thank you.
 

My Computer

System One

  • Manufacturer/Model
    Hewlett-Packard SR5019UK
    CPU
    AMD Athlon 64 processor 3800 + 2.40GHz
    Motherboard
    M2N68-LA (Narra)
    Memory
    2.50GB
    Graphics Card(s)
    nVidia GeForce
    Sound Card
    Realtec ALC888 Audio
    Monitor(s) Displays
    17" LCD Monitor
    Hard Drives
    160 Gb Usable Hard Drive
    Other Info
    HP G56 Laptop Win 7 64bit. 4Gb Ram DDR2's. Hitachi 450Gb Hard Drive. Pentium(R) Duel-Core CPU.

Shadowjk

Network Enthusiast
Vista Guru
Gold Member
#11
The Most Recent Blue screen indicates Memory Corruption so please scan your Memory for any errors

Note   Note
A Minidump only Gives a Hint to the problem and may not be the cause the more I recieve the higher the chance of finding the culprit


Tip   Tip
Please Upload any other Minidumps that you have to be analysed


Also could you please Disable your Pagefile as this could also be an issue - See http://www.vistax64.com/tutorials/132201-virtual-memory-paging-file-change.html For More Information

For Reference:

Code:
Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
Code:
Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Josh\Desktop\Mini040511-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows Server 2008/Windows Vista Kernel Version 6002 (Service Pack 2) UP Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 6002.18327.x86fre.vistasp2_gdr.101014-0432
Machine Name:
Kernel base = 0x81c44000 PsLoadedModuleList = 0x81d5bc70
Debug session time: Tue Apr  5 17:24:53.140 2011 (UTC + 1:00)
System Uptime: 0 days 0:30:42.897
Loading Kernel Symbols
...............................................................
................................................................
................
Loading User Symbols
Loading unloaded module list
......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 77, {1, 0, 0, 8a43f8c0}

Probably caused by : memory_corruption ( nt!MiInPageSingleKernelStack+284 )

Followup: MachineOwner
---------
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

KERNEL_STACK_INPAGE_ERROR (77)
The requested page of kernel data could not be read in.  Caused by
bad block in paging file or disk controller error.
In the case when the first arguments is 0 or 1, the stack signature
in the kernel stack was not found.  Again, bad hardware.
An I/O status of c000009c (STATUS_DEVICE_DATA_ERROR) or
C000016AL (STATUS_DISK_OPERATION_FAILED)  normally indicates
the data could not be read from the disk due to a bad
block.  Upon reboot autocheck will run and attempt to map out the bad
sector.  If the status is C0000185 (STATUS_IO_DEVICE_ERROR) and the paging
file is on a SCSI disk device, then the cabling and termination should be
checked.  See the knowledge base article on SCSI termination.
Arguments:
Arg1: 00000001, (page was retrieved from disk)
Arg2: 00000000, value found in stack where signature should be
Arg3: 00000000, 0
Arg4: 8a43f8c0, address of signature on kernel stack

Debugging Details:
------------------


ERROR_CODE: (NTSTATUS) 0x1 - STATUS_WAIT_1

BUGCHECK_STR:  0x77_1

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 81cbac78 to 81d11b3f

STACK_TEXT:  


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!MiInPageSingleKernelStack+284
81cbac78 cc              int     3

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  nt!MiInPageSingleKernelStack+284

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

DEBUG_FLR_IMAGE_TIMESTAMP:  4cb710d6

IMAGE_NAME:  memory_corruption

FAILURE_BUCKET_ID:  0x77_1_nt!MiInPageSingleKernelStack+284

BUCKET_ID:  0x77_1_nt!MiInPageSingleKernelStack+284

Followup: MachineOwner
---------
Hope This Helps,
Josh
 

My Computer

System One

  • Manufacturer/Model
    Custom Built
    CPU
    Intel Core i5 2400 @ 3.10GHz
    Motherboard
    Foxconn H67MP-S/-V/H67MP
    Memory
    8.0GB DDR3 @ 665MHz (2GBx4)
    Graphics Card(s)
    AMD HD Radeon 6870
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    SMB1930NW (1440x900@60Hz)
    Screen Resolution
    1280x800
    Hard Drives
    977GB Seagate ST31000524AS ATA Device (SATA) + 250GB WD iSCSI attached Drive
    Case
    Novatech Night
    Mouse
    Dell HID-compliant mouse
    Keyboard
    Standard PS/2 Keyboard
#12
Great expert advice, & Great Post.
Great Job Josh !
 

My Computer

System One

  • Manufacturer/Model
    Hewlett-Packard SR5019UK
    CPU
    AMD Athlon 64 processor 3800 + 2.40GHz
    Motherboard
    M2N68-LA (Narra)
    Memory
    2.50GB
    Graphics Card(s)
    nVidia GeForce
    Sound Card
    Realtec ALC888 Audio
    Monitor(s) Displays
    17" LCD Monitor
    Hard Drives
    160 Gb Usable Hard Drive
    Other Info
    HP G56 Laptop Win 7 64bit. 4Gb Ram DDR2's. Hitachi 450Gb Hard Drive. Pentium(R) Duel-Core CPU.

Shadowjk

Network Enthusiast
Vista Guru
Gold Member
#13
Thank you Kesume :)
 

My Computer

System One

  • Manufacturer/Model
    Custom Built
    CPU
    Intel Core i5 2400 @ 3.10GHz
    Motherboard
    Foxconn H67MP-S/-V/H67MP
    Memory
    8.0GB DDR3 @ 665MHz (2GBx4)
    Graphics Card(s)
    AMD HD Radeon 6870
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    SMB1930NW (1440x900@60Hz)
    Screen Resolution
    1280x800
    Hard Drives
    977GB Seagate ST31000524AS ATA Device (SATA) + 250GB WD iSCSI attached Drive
    Case
    Novatech Night
    Mouse
    Dell HID-compliant mouse
    Keyboard
    Standard PS/2 Keyboard
#14
Hi!

How exactly do I scan the Memory for errors?
And while changing the Pagefile it said if I choose to disable it, it might no longer make a record of the errors which may occur. Is that the intention?
 

My Computer

Shadowjk

Network Enthusiast
Vista Guru
Gold Member
#15
A Pagefile is used when you run low on RAM (Memory) So Disable it for now

To Check your Memory follow the proceedure in the .ZIP File

Then Restart your Computer

Hope This Helps,
Josh
 
Last edited:

My Computer

System One

  • Manufacturer/Model
    Custom Built
    CPU
    Intel Core i5 2400 @ 3.10GHz
    Motherboard
    Foxconn H67MP-S/-V/H67MP
    Memory
    8.0GB DDR3 @ 665MHz (2GBx4)
    Graphics Card(s)
    AMD HD Radeon 6870
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    SMB1930NW (1440x900@60Hz)
    Screen Resolution
    1280x800
    Hard Drives
    977GB Seagate ST31000524AS ATA Device (SATA) + 250GB WD iSCSI attached Drive
    Case
    Novatech Night
    Mouse
    Dell HID-compliant mouse
    Keyboard
    Standard PS/2 Keyboard

Shadowjk

Network Enthusiast
Vista Guru
Gold Member
#17
Okay - Have you recieved any other Blue Screens since disabling the Pagefile?
 

My Computer

System One

  • Manufacturer/Model
    Custom Built
    CPU
    Intel Core i5 2400 @ 3.10GHz
    Motherboard
    Foxconn H67MP-S/-V/H67MP
    Memory
    8.0GB DDR3 @ 665MHz (2GBx4)
    Graphics Card(s)
    AMD HD Radeon 6870
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    SMB1930NW (1440x900@60Hz)
    Screen Resolution
    1280x800
    Hard Drives
    977GB Seagate ST31000524AS ATA Device (SATA) + 250GB WD iSCSI attached Drive
    Case
    Novatech Night
    Mouse
    Dell HID-compliant mouse
    Keyboard
    Standard PS/2 Keyboard

Shadowjk

Network Enthusiast
Vista Guru
Gold Member
#18

My Computer

System One

  • Manufacturer/Model
    Custom Built
    CPU
    Intel Core i5 2400 @ 3.10GHz
    Motherboard
    Foxconn H67MP-S/-V/H67MP
    Memory
    8.0GB DDR3 @ 665MHz (2GBx4)
    Graphics Card(s)
    AMD HD Radeon 6870
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    SMB1930NW (1440x900@60Hz)
    Screen Resolution
    1280x800
    Hard Drives
    977GB Seagate ST31000524AS ATA Device (SATA) + 250GB WD iSCSI attached Drive
    Case
    Novatech Night
    Mouse
    Dell HID-compliant mouse
    Keyboard
    Standard PS/2 Keyboard
#19
Yes, I did have Blue screens today and after that the laptop kept freezing so it was hard to save them and post them here. Actually I re-installed Windows but haven't had the time to use the laptop since then. Will run the check for the hard drive.
 

My Computer

richc46

Staff member
Vista Guru
Gold Member
#20
Hi!

How exactly do I scan the Memory for errors?
And while changing the Pagefile it said if I choose to disable it, it might no longer make a record of the errors which may occur. Is that the intention?
Be sure about memory, download and use memtest.
http://www.memtest86.com/
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT