Problem with Sleep Mode

Space

New Member
Hi everyone! I'm new to this forum, and I'm not sure where to post this new thread...

I just recently built my own computer, and I think that this may be a problem with Vista, but I'm not sure.

OK, my problem is that whenever I put the computer to sleep mode and move the mouse while it's getting into sleep mode, it'll either restart or kill the computer. When it kills the computer, the fans still run but the lights on the front go out. There is also no picture on the monitor. To turn off the computer, I have to force a shutdown by holding the power button for around 4 seconds. Then, when I try to turn on the computer again, the fans turn on, the hard drive runs, but still no lights on the front of the case nor picutre on the screen. I fixed it by clearing the RTC RAM on the motherboard. After doing that, the computer would boot up, but if I did sleep mode and moved the mouse, then the computer would die again, and I'd have to clear the RTC RAM again.

I'm wondering why this happens with sleep mode. I use Vista Home Premium 64-bit. Is there a solution to this problem or does anyone else have this problem?

Maybe you need to know this? I don't know if that helps.
Motherboard - ASUS P5QL PRO
CPU - Intel Core 2 Quad Q6600
Video Card - PNY NVidia GeForce 8800 GT

Thanks!

~Space
 

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Everlong

To xor or not to xor
Vista Guru

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Barman58

Staff member
Vista Guru
Gold Member
Hi and welcome to the forum :party:

If you have a look at this tutorial you can hopefully trace your problems.

if you still have a problem post back and someone will i'm sure be able to help further
 

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Space

New Member
Thanks for the reply =)

I already looked at those links, although I don't think that any of those solutions solve the problem XD. For me, after sleep mode, it's not that I can't keep it in sleep mode.

I've looked around this Forum a bit, and maybe it would be useful to include that I have an optical USB mouse.

I have the latest Video Card driver, I'm sure of that, and I installed the drivers that came with the Motherboard, so they should be up-to-date, right? (After all, I built this computer about a week ago)

@Everlong18 - I only killed it a few more times because I needed to make sure that moving the mouse was what was causing the computer to die =)
 

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Barman58

Staff member
Vista Guru
Gold Member
have no definitive answer but you may want to check your bios sleep settings (if they exist ) it may be a conflict there.

As for the status of your M/b Drivers I would check the manufacturers site as you don't know how long ago the actual driver disk was manufactured and things do change quite quickly. you may want to check if the M/b site has a forum ( assuming you havn't already :D)

just had a thought there is a setting in vista that controls sleep / hibernate in that if you do not do anything when recovering from sleep mode in a set time it goes back into sleep, just wondering if that timer may have got screwed up somehow. not sure where it is though somewhere in registry am sure it's mentioned in one of the tutorials here
 
Last edited:

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    Asus nVidia GTX750TI-OC-2GD5 (2GB DDR5)
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    ASUS Xoner DG + SPDIF to 5.1 System + HDMI
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    Samsung 32" TV
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    Internal
    Crucial CT256MX100SSD1 256GB SSD,
    Seagate ST2000DM001-1CH1 2TB,

    External (USB3)
    Seagate Backup+ Hub BK SCSI Disk 8TB
    2.5/3.5 Hot Swap Cradle, USB3 + eSata (client HDDs)
    NAS 4TB
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    Aerocool Templarius Imperator 750W 80+ Silver
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    AeroCool X-Warrior Red Devil Tower
    Cooling
    Hyper103 CPU, Rear 120mm, Front 2x120mm, Side 2x120mm
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    ASUS Xoner DG + SPDIF to 5.1 System + HDMI
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    Samsung 32" TV
    Screen Resolution
    1920 x 1080
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    Internal
    Crucial CT256MX100SSD1 256GB SSD,
    Seagate ST2000DM001-1CH1 2TB,

    External (USB3)
    Seagate Backup+ Hub BK SCSI Disk 8TB
    2.5/3.5 Hot Swap Cradle, USB3 + eSata (client HDDs)
    NAS 4TB
    PSU
    Aerocool Templarius Imperator 750W 80+ Silver
    Case
    AeroCool X-Warrior Red Devil Tower
    Cooling
    Hyper103 CPU, Rear 120mm, Front 2x120mm, Side 2x120mm
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Space

New Member
OK. I don't think that there is a forum for my Motherboard, but I found that they have a place for updates, but most of them are for the onboard LAN or BIOS. So, should I update the BIOS?

I'll check if my current BIOS has sleep settings.

Also, I think that you go to power settings in the Control Panel to change when the computer automatically goes back into sleep mode, but I didn't mess with that stuff. I don't think that it matters if the computer goes into sleep mode by itself, because it only dies when you move the mouse (accidentally or on purpose). When it puts itself to sleep, there is no one around to move the mouse, so I think that it is fine =)

Thanks again!

~Space

EDIT: Anyone else have the same problem? I'm just wondering if there is a solution to this or why this happens. Thanks again!
 
Last edited:

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Space

New Member
Anyone who had this problem before??? Who can offer some advice on how to solve it? Thanks again...

Note: Is double posting not allowed on this forum?

Thanks again!

~Space
 

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johngalt

Antidisestablishmentarianist
Vista Guru
I have the latest Video Card driver, I'm sure of that, and I installed the drivers that came with the Motherboard, so they should be up-to-date, right? (After all, I built this computer about a week ago)

@Everlong18 - I only killed it a few more times because I needed to make sure that moving the mouse was what was causing the computer to die =)

Umm, not necessarily - you should see if there is an updated set of drivers for your mobo from the manufacturer's site, and further more, check for updated BIOS as well.
 

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Space

New Member
@johngalt - Ii don't believe that there are updated drivers... so that means I have the latest drivers for the motherboard, but my BIOS version is 0402, and the newest right now is 0502. it says that it updates ExpressGate and expands memory compatibility. Right now, I don't even use ExpressGate and my memory is compatible with the motherboard, I'm pretty sure, because it's working right now. Maybe it'll make it work better.

Anyway, so I downloaded the file and extracted the files, but there's only a .ROM file that I can't even open. So can anyone help me out on how to do this BIOS update thing?

Again, my motherboard is ASUS P5QL PRO.

Thanks again!!!

~Space
 

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skunksmash

im coming for cake
Vista Guru
Gold Member
@johngalt - Ii don't believe that there are updated drivers... so that means I have the latest drivers for the motherboard, but my BIOS version is 0402, and the newest right now is 0502. it says that it updates ExpressGate and expands memory compatibility. Right now, I don't even use ExpressGate and my memory is compatible with the motherboard, I'm pretty sure, because it's working right now. Maybe it'll make it work better.

Anyway, so I downloaded the file and extracted the files, but there's only a .ROM file that I can't even open. So can anyone help me out on how to do this BIOS update thing?

Again, my motherboard is ASUS P5QL PRO.

Thanks again!!!

~Space

!!DO NOT FLASH VIA ASUS SOFTWARE!!

that's right you wont be able to open the ROM file from the desktop...
grab your self a USB stick & place the new BIOS on that

shut down the machine, restart, enter BIOS & ''restore optimized defaults''....then shut down..

restart & hit ''advanced boot options'' i think its F8 or F2(refer to manual) & select ''EZflash utility''

it should then show you (in DOS format) the current BIOS & the one on the stick... select the new BIOS ....it will then prompt you for final confirmation on the flash.

& that's it :)
 
Last edited:

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Space

New Member
Thanks for the advice, skunksmash, but I already updated the BIOS using another one of ASUS's little tool thingys. It was called ASUSupdate, and I just followed the onscreen instructions and it did work, when I rebooted my system, I looked at the BIOS version, and it was 0502, the newest one. So I know that worked. Anyway, that was how my owner's manual said to do it, so I'm glad it worked...

Now the bad news. I had my hopes up that this may solve my problem, so when I tried to move the mouse again when setting it to sleep mode, guess what? (Uh-oh!) The same problem occured. So yeah... darn.

Anyway, anyone else have any other ideas???
Also, I'm wondering if anyone else has the same problems...

~Space
 

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johngalt

Antidisestablishmentarianist
Vista Guru
Your problem is most likely related to your hardware - either your motherboard or your mouse - so you should be talking to those folks directly to see if anyone else has reported the same issues and what can be done about it.

It is not a Vista problem as I have no such issues coming out of either sleep or hibernation.
 

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    John L. Galt
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    The Beast Model V (homebrew)
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    Intel Core i7 965 EE @ 3.6 GHz
    Motherboard
    eVGA X58 Classified 3 (141-GT-E770-A1)
    Memory
    3 * Mushkin 998981 Redline Enhanced triple channel DDR3 4 GB CL7 DDR3 1600 MHz (PC3-12800)
    Graphics Card(s)
    eVGA GeForce GTX 970 SSC ACX 2.0 (04G-P4-3979-KB)
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    Realtek HD Audio (onboard)
    Monitor(s) Displays
    2 * Lenovo LT2323pwA Widescreeen
    Screen Resolution
    2 * 1920 x 1080
    Hard Drives
    SanDisk Ultra SDSSDHII-960G-G25 960 GB SATA III SSD (System)
    Crucial MX100 CT256MX100SSD1 256GB SATA III SSD (User Tree)
    2 * Seagate Barracuda 7200.12 ST31000528AS 1TB 7200 RPM SATA II Mech. HD
    Seagate ST1500DL001-9VT15L Barracuda 7200.12 1.5 TB S
    PSU
    Thermaltake Black Widow TX TR2 850W 80+ Bronze Semi-Mod ATX
    Case
    ThermalTake Level 10 GT (Black)
    Cooling
    Corsair H100 (CPU, dual 140 mm fans on radiator) + Air (2 *
    Mouse
    Logitech MX Master (shared)
    Keyboard
    Logitech G15 (gen 2)
    Internet Speed
    AT&T Lightspeed Gigabit duplex
    Occupation
    IT Professional / IP Phone Systems
    Operating System
    Sabayon Linux (current, weekly updates, 5.1.x kernel)
    Manufacturer/Model
    Lenovo ThinkPad E545
    CPU
    AMD A6-5350M APU
    Motherboard
    Lenovo
    Memory
    8 GB
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    Radeon HD (Embedded)
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    Conextant 20671 SmartAudio HD
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    Lenovo 15" Matte
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    1680 * 1050
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    INTEL Cherryvill 520 Series SSDSC2CW180A 180 GB SSD
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    Lenovo
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    Lenovo
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    Lenovo
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    Logitech MX Master (shared) | Synaptics TouchPad
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    John L. Galt
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    The Beast Model V (homebrew)
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    Intel Core i7 965 EE @ 3.6 GHz
    Motherboard
    eVGA X58 Classified 3 (141-GT-E770-A1)
    Memory
    3 * Mushkin 998981 Redline Enhanced triple channel DDR3 4 GB CL7 DDR3 1600 MHz (PC3-12800)
    Graphics Card(s)
    eVGA GeForce GTX 970 SSC ACX 2.0 (04G-P4-3979-KB)
    Sound Card
    Realtek HD Audio (onboard)
    Monitor(s) Displays
    2 * Lenovo LT2323pwA Widescreeen
    Screen Resolution
    2 * 1920 x 1080
    Hard Drives
    SanDisk Ultra SDSSDHII-960G-G25 960 GB SATA III SSD (System)
    Crucial MX100 CT256MX100SSD1 256GB SATA III SSD (User Tree)
    2 * Seagate Barracuda 7200.12 ST31000528AS 1TB 7200 RPM SATA II Mech. HD
    Seagate ST1500DL001-9VT15L Barracuda 7200.12 1.5 TB S
    PSU
    Thermaltake Black Widow TX TR2 850W 80+ Bronze Semi-Mod ATX
    Case
    ThermalTake Level 10 GT (Black)
    Cooling
    Corsair H100 (CPU, dual 140 mm fans on radiator) + Air (2 *
    Mouse
    Logitech MX Master (shared)
    Keyboard
    Logitech G15 (gen 2)
    Internet Speed
    AT&T Lightspeed Gigabit duplex
    Occupation
    IT Professional / IP Phone Systems
    Operating System
    Sabayon Linux (current, weekly updates, 5.1.x kernel)
    Manufacturer/Model
    Lenovo ThinkPad E545
    CPU
    AMD A6-5350M APU
    Motherboard
    Lenovo
    Memory
    8 GB
    Graphics card(s)
    Radeon HD (Embedded)
    Sound Card
    Conextant 20671 SmartAudio HD
    Monitor(s) Displays
    Lenovo 15" Matte
    Screen Resolution
    1680 * 1050
    Hard Drives
    INTEL Cherryvill 520 Series SSDSC2CW180A 180 GB SSD
    PSU
    Lenovo
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    Lenovo
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    Logitech MX Master (shared) | Synaptics TouchPad
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Space

New Member
OK... thanks then. It's when you move the mouse going into sleep mode, not coming out. Anyway, thanks for all your help and everything. Are you positive that this problem isn't Vista-related? My motherboard is ASUS so I will probably contact them. The mouse is Microsoft, so I'll probably contact them too. Oh, and johngalt, you might not want to try it, moving the mouse while going into sleep mode, because it will clear your BIOS settings and revert them to the original. Also it takes some time moving jumpers and rebooting and reentering information back into the BIOS.

Thanks again!

~Space

PS - if anyone has this problem, or knows someone else who has this problem, could you please tell me. Thanks again everyone!!!
 

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