problems instaling latest iTunes

dsoquendo

New Member
I have several problems instaling various software updates the first problem involves the latest iTunes update. I get this message during instalation:

Could not open key:
hkey_local_machine32\software\classes\.m4b\openwithlist\itunes.exe
Verify that you have sufficient access to that key, or contact support personnel.

I also have problems instaling the latest Zune 4 update and the latest Adobe reader update. Each give different messages but they have to do with privileges.
 

My Computer

Frostmourne

Banned
Right click the app and select run as administrator, which Vista should detect automatically for .exe's. Are you an administrator?
 

My Computer

System One

  • Manufacturer/Model
    Sony Vaio Z46GDU
    CPU
    [email protected] w/6MB L2 cache 1066MHz FSB
    Memory
    6GB DDR3 1066MHz SDRAM
    Graphics Card(s)
    9300M GS 256MB + Intel Integrated 4500MHD
    Monitor(s) Displays
    13.1" WXGA True Colour Tough
    Screen Resolution
    1600x900
    Hard Drives
    320GB SATA 7200RPM
    Internet Speed
    1MB/s

Frostmourne

Banned
Right click the app and select run as administrator, which Vista should detect automatically for .exe's. Are you an administrator?
Frostmourne,

I try what you told me but when I right click I do not get the "open as administrator" option.
Can you go into User accounts and create another administrator account. Try if it works in that. Then move your data across and delete the administrator account that won't work.
 

My Computer

System One

  • Manufacturer/Model
    Sony Vaio Z46GDU
    CPU
    [email protected] w/6MB L2 cache 1066MHz FSB
    Memory
    6GB DDR3 1066MHz SDRAM
    Graphics Card(s)
    9300M GS 256MB + Intel Integrated 4500MHD
    Monitor(s) Displays
    13.1" WXGA True Colour Tough
    Screen Resolution
    1600x900
    Hard Drives
    320GB SATA 7200RPM
    Internet Speed
    1MB/s

dsoquendo

New Member
Right click the app and select run as administrator, which Vista should detect automatically for .exe's. Are you an administrator?
Frostmourne,

I try what you told me but when I right click I do not get the "open as administrator" option.
Can you go into User accounts and create another administrator account. Try if it works in that. Then move your data across and delete the administrator account that won't work.
I have another administrator account. I get the same results. I have tried cleaning the rigistry with a TrendMicro program but no luck.
 

My Computer

Frostmourne

Banned
Frostmourne,

I try what you told me but when I right click I do not get the "open as administrator" option.
Can you go into User accounts and create another administrator account. Try if it works in that. Then move your data across and delete the administrator account that won't work.
I have another administrator account. I get the same results. I have tried cleaning the rigistry with a TrendMicro program but no luck.
I've posted in your otehr thread. Try sfc /scannow. If your registry is corrupted this might fix it.
 

My Computer

System One

  • Manufacturer/Model
    Sony Vaio Z46GDU
    CPU
    [email protected] w/6MB L2 cache 1066MHz FSB
    Memory
    6GB DDR3 1066MHz SDRAM
    Graphics Card(s)
    9300M GS 256MB + Intel Integrated 4500MHD
    Monitor(s) Displays
    13.1" WXGA True Colour Tough
    Screen Resolution
    1600x900
    Hard Drives
    320GB SATA 7200RPM
    Internet Speed
    1MB/s

dsoquendo

New Member
Can you go into User accounts and create another administrator account. Try if it works in that. Then move your data across and delete the administrator account that won't work.
I have another administrator account. I get the same results. I have tried cleaning the rigistry with a TrendMicro program but no luck.
I've posted in your otehr thread. Try sfc /scannow. If your registry is corrupted this might fix it.
sfc /scannow complete; windows resource protection did not find any integrity violations.
 

My Computer

Frostmourne

Banned
Can you run a full system scan with SuperAntiSpyware and Malwarebytes - updating first?
 

My Computer

System One

  • Manufacturer/Model
    Sony Vaio Z46GDU
    CPU
    [email protected] w/6MB L2 cache 1066MHz FSB
    Memory
    6GB DDR3 1066MHz SDRAM
    Graphics Card(s)
    9300M GS 256MB + Intel Integrated 4500MHD
    Monitor(s) Displays
    13.1" WXGA True Colour Tough
    Screen Resolution
    1600x900
    Hard Drives
    320GB SATA 7200RPM
    Internet Speed
    1MB/s

dsoquendo

New Member
Can you run a full system scan with SuperAntiSpyware and Malwarebytes - updating first?
Now for some reason any other software i am able to install. I did the install, update and scanning with both programs. there were some issues found by both and were cleaned and removed. No luck installing the iTunes, Adobe reader or Zune updates.
 

My Computer

dsoquendo

New Member
Getting new message when thrying to upgrade to latest iTunes version. Totally different than the first one posted by myself at the begining of this thread. It reads:

"Could not open key:
HKEY_LOCAL_MACHINE32\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs. Verify that you have sufficient access to that key, or contact your support personnel."

I dont know if this makes any difference from the first error message but hope someone out there has an answer.
 

My Computer

zigzag3143

Banned
Getting new message when thrying to upgrade to latest iTunes version. Totally different than the first one posted by myself at the begining of this thread. It reads:

"Could not open key:
HKEY_LOCAL_MACHINE32\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs. Verify that you have sufficient access to that key, or contact your support personnel."

I dont know if this makes any difference from the first error message but hope someone out there has an answer.
go to the folder in the error and take ownership of the folder

here are instrucions Take Ownership Shortcut - Windows 7 Forums

hope this helps

Ken
 

My Computer

System One

  • Manufacturer/Model
    Dell Inspiron E 1405
    CPU
    [email protected]
    Memory
    4 gigs
    Graphics Card(s)
    integrated intel 945
    Sound Card
    integrated
    Screen Resolution
    1440x900
    Hard Drives
    300 gig internal
    Internet Speed
    10 down 1.5 up

blue75

Banned
Try CCleaner / tools that usually uninstalls things I have problems with.If you're looking for a good audio player thats light on resources try aimp2 version 2.11 :)
 

My Computer

System One

  • Manufacturer/Model
    gateway
    CPU
    intel quad
    Memory
    8 gig
    Graphics Card(s)
    nvidia
    Sound Card
    realtek
    Monitor(s) Displays
    19' widescreen
    Screen Resolution
    1440 x 900
    Hard Drives
    581 gb
    Internet Speed
    High speed Comcast cable
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