Solved Random BSOD Crash

[Yar]

Hello all, I've been lurking on the forums for a while to try and fix the problem but I have not had any luck. I can't download the minidump necessary for you guys to look at it because my main computer is unable to stay on long enough without crashing or even access the internet in network mode.

I have Vista 64 bit Home Premium I believe, I have attached pictures of the BSODs. I hope to get some help soon, thanks.

 

[richc46]

http://www.vistax64.com/crashes-debugging/282419-blue-screen-death-bsod-posting-instructions.html
Its getting late on Christmas Eve now
I will get you tomorrow either before or after Christmas Dinner
One more thing
Have a Merry Christmas.

 

[Yar]

Thanks for the help, here is some information:
Is Vista . . .
- Its x64
- Originally installed
- OEM

- What is the age of system (hardware)? 2 years
- What is the age of OS installation (have you re-installed the OS?) Yes

Here is the minidump, I was unable to attatch the system health report because i am getting an error message whenever i attempt to run it

 

[richc46]

icrosoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
 
Loading Dump File [C:\Users\richc46\AppData\Local\Temp\Temp11_Windows_NT6_BSOD_jcgriff2[1].zip\Windows_NT6_BSOD_jcgriff2\Mini122410-04.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows Server 2008/Windows Vista Kernel Version 6002 (Service Pack 2) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 6002.18267.amd64fre.vistasp2_gdr.100608-0458
Machine Name:
Kernel base = 0xfffff800`02615000 PsLoadedModuleList = 0xfffff800`027d9dd0
Debug session time: Fri Dec 24 20:43:37.473 2010 (GMT-5)
System Uptime: 0 days 0:04:24.347
Loading Kernel Symbols
...............................................................
..................
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck D1, {ffffffffffffffea, 2, 0, fffffa6000a4b9c6}
Unable to load image \SystemRoot\system32\DRIVERS\iaStor.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
Probably caused by : iaStor.sys ( iaStor+479c6 )
Followup: MachineOwner
---------
0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: ffffffffffffffea, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffffa6000a4b9c6, address which referenced memory
Debugging Details:
------------------
 
READ_ADDRESS: GetPointerFromAddress: unable to read from fffff8000283c080
 ffffffffffffffea 
CURRENT_IRQL:  2
FAULTING_IP: 
iaStor+479c6
fffffa60`00a4b9c6 ??              ???
CUSTOMER_CRASH_COUNT:  4
DEFAULT_BUCKET_ID:  COMMON_SYSTEM_FAULT
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
TRAP_FRAME:  fffffa6001bc6a80 -- (.trap 0xfffffa6001bc6a80)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000026161 rbx=0000000000000000 rcx=fffffa8004cfcc28
rdx=fffffa8004cfc000 rsi=0000000000000000 rdi=0000000000000000
rip=fffffa6000a4b9c6 rsp=fffffa6001bc6c10 rbp=fffffa8004cfc000
 r8=fffffa6001bc6d50  r9=0000000000000000 r10=0000000000000000
r11=fffffa80040d820c r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz na po nc
iaStor+0x479c6:
fffffa60`00a4b9c6 ??              ???
Resetting default scope
LAST_CONTROL_TRANSFER:  from fffff8000266f26e to fffff8000266f4d0
STACK_TEXT:  
fffffa60`01bc6938 fffff800`0266f26e : 00000000`0000000a ffffffff`ffffffea 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffffa60`01bc6940 fffff800`0266e14b : 00000000`00000000 fffff800`02671c7f 00000000`00000000 00000000`00004231 : nt!KiBugCheckDispatch+0x6e
fffffa60`01bc6a80 fffffa60`00a4b9c6 : fffffa80`03cbb818 fffff800`02788cf0 fffffa80`03cbb720 fffff800`027a68f8 : nt!KiPageFault+0x20b
fffffa60`01bc6c10 fffffa80`03cbb818 : fffff800`02788cf0 fffffa80`03cbb720 fffff800`027a68f8 fffffa80`04cfcc88 : iaStor+0x479c6
fffffa60`01bc6c18 fffff800`02788cf0 : fffffa80`03cbb720 fffff800`027a68f8 fffffa80`04cfcc88 fffffa80`04ad71a0 : 0xfffffa80`03cbb818
fffffa60`01bc6c20 fffffa80`03cbb720 : fffff800`027a68f8 fffffa80`04cfcc88 fffffa80`04ad71a0 00000000`00000000 : nt!KiInitialPCR+0x7f0
fffffa60`01bc6c28 fffff800`027a68f8 : fffffa80`04cfcc88 fffffa80`04ad71a0 00000000`00000000 fffffa60`005e8cc0 : 0xfffffa80`03cbb720
fffffa60`01bc6c30 fffffa80`04cfcc88 : fffffa80`04ad71a0 00000000`00000000 fffffa60`005e8cc0 00000000`00000000 : nt!ExWorkerQueue+0x58
fffffa60`01bc6c38 fffffa80`04ad71a0 : 00000000`00000000 fffffa60`005e8cc0 00000000`00000000 00000000`00000001 : 0xfffffa80`04cfcc88
fffffa60`01bc6c40 00000000`00000000 : fffffa60`005e8cc0 00000000`00000000 00000000`00000001 fffffa80`06382fc0 : 0xfffffa80`04ad71a0
 
STACK_COMMAND:  kb
FOLLOWUP_IP: 
iaStor+479c6
fffffa60`00a4b9c6 ??              ???
SYMBOL_STACK_INDEX:  3
SYMBOL_NAME:  iaStor+479c6
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: iaStor
IMAGE_NAME:  iaStor.sys
DEBUG_FLR_IMAGE_TIMESTAMP:  4805479b
FAILURE_BUCKET_ID:  X64_0xD1_iaStor+479c6
BUCKET_ID:  X64_0xD1_iaStor+479c6
Followup: MachineOwner
---------
0: kd> LMTSMN
Unknown option 'T'
Unknown option 'S'
start             end                 module name
0: kd> lmtsmn
start             end                 module name
fffffa60`0270e000 fffffa60`0271df00   1394BUS  1394BUS.SYS  Sat Jan 19 01:34:04 2008 (479199DC)
fffffa60`008f1000 fffffa60`00947000   acpi     acpi.sys     Sat Apr 11 01:03:26 2009 (49E0249E)
fffffa60`00b12000 fffffa60`00b1a000   atapi    atapi.sys    Tue Mar 11 23:05:04 2008 (47D74860)
fffffa60`00b1a000 fffffa60`00b3e000   ataport  ataport.SYS  Sat Jan 19 01:28:52 2008 (479198A4)
fffff960`00af0000 fffff960`00b51000   ATMFD    ATMFD.DLL    unavailable (00000000)
fffffa60`009d4000 fffffa60`009e0000   BATTC    BATTC.SYS    Sat Jan 19 01:02:38 2008 (4791927E)
fffffa60`03342000 fffffa60`0335e000   cdfs     cdfs.sys     Sat Jan 19 00:53:45 2008 (47919069)
fffffa60`02380000 fffffa60`0239c000   cdrom    cdrom.sys    Sat Apr 11 01:34:39 2009 (49E02BEF)
fffffa60`006b5000 fffffa60`00767000   CI       CI.dll       Sat Apr 11 03:08:09 2009 (49E041D9)
fffffa60`00fcd000 fffffa60`00ff9000   CLASSPNP CLASSPNP.SYS Sat Apr 11 01:34:15 2009 (49E02BD7)
fffffa60`00658000 fffffa60`006b5000   CLFS     CLFS.SYS     Sat Apr 11 00:54:21 2009 (49E0227D)
fffffa60`009d0000 fffffa60`009d3400   compbatt compbatt.sys Sat Jan 19 01:02:42 2008 (47919282)
fffffa60`0335e000 fffffa60`0336c000   crashdmp crashdmp.sys Sat Apr 11 01:34:31 2009 (49E02BE7)
fffffa60`013ed000 fffffa60`013f7000   crcdisk  crcdisk.sys  Sat Jan 19 01:30:12 2008 (479198F4)
fffffa60`011dc000 fffffa60`011f0000   disk     disk.sys     Sat Apr 11 01:34:38 2009 (49E02BEE)
fffffa60`03200000 fffffa60`0330e000   dump_iaStor dump_iaStor.sys Tue Apr 15 20:26:03 2008 (4805479B)
fffffa60`03336000 fffffa60`03342000   Dxapi    Dxapi.sys    Sat Jan 19 01:08:00 2008 (479193C0)
fffff960`00440000 fffff960`0045e000   dxg      dxg.sys      unavailable (00000000)
fffffa60`011b0000 fffffa60`011dc000   ecache   ecache.sys   Sat Apr 11 01:36:18 2009 (49E02C52)
fffffa60`00b85000 fffffa60`00b99000   fileinfo fileinfo.sys Sat Jan 19 01:05:23 2008 (47919323)
fffffa60`00b3e000 fffffa60`00b85000   fltmgr   fltmgr.sys   Sat Apr 11 00:54:38 2009 (49E0228E)
fffff960`008b0000 fffff960`008b9000   framebuf framebuf.dll unavailable (00000000)
fffffa60`02200000 fffffa60`0220a000   Fs_Rec   Fs_Rec.SYS   Sat Jan 19 00:53:41 2008 (47919065)
fffffa60`01184000 fffffa60`011b0000   fwpkclnt fwpkclnt.sys Sat Apr 11 01:42:44 2009 (49E02DD4)
fffffa60`027ed000 fffffa60`027f8000   GEARAspiWDM GEARAspiWDM.sys Thu Mar 19 11:34:13 2009 (49C265F5)
fffff800`02b2c000 fffff800`02b72000   hal      hal.dll      Sat Apr 11 03:04:56 2009 (49E04118)
fffffa60`0260f000 fffffa60`026fc000   HDAudBus HDAudBus.sys Sat Apr 11 01:39:38 2009 (49E02D1A)
fffffa60`02766000 fffffa60`0277c000   i8042prt i8042prt.sys Sat Jan 19 01:28:08 2008 (47919878)
fffffa60`00a04000 fffffa60`00b12000   iaStor   iaStor.sys   Tue Apr 15 20:26:03 2008 (4805479B)
fffffa60`0277c000 fffffa60`0278a000   kbdclass kbdclass.sys Sat Jan 19 01:28:05 2008 (47919875)
fffffa60`00606000 fffffa60`00609000   kdcom    kdcom.dll    Tue Nov 30 09:40:39 2010 (4CF50CE7)
fffffa60`00d99000 fffffa60`00dcd000   ks       ks.sys       Sat Apr 11 01:33:51 2009 (49E02BBF)
fffffa60`00c0c000 fffffa60`00c93000   ksecdd   ksecdd.sys   Mon Jun 15 09:15:18 2009 (4A364966)
fffffa60`00609000 fffffa60`00644000   mcupdate_GenuineIntel mcupdate_GenuineIntel.dll Sat Apr 11 03:05:41 2009 (49E04145)
fffffa60`027e1000 fffffa60`027ed000   mouclass mouclass.sys Sat Jan 19 01:28:05 2008 (47919875)
fffffa60`007cd000 fffffa60`007e0000   mountmgr mountmgr.sys Sat Jan 19 01:28:01 2008 (47919871)
fffffa60`00df2000 fffffa60`00dfd000   Msfs     Msfs.SYS     Sat Jan 19 00:53:55 2008 (47919073)
fffffa60`00950000 fffffa60`0095a000   msisadrv msisadrv.sys Sat Jan 19 01:02:50 2008 (4791928A)
fffffa60`0239c000 fffffa60`023d5000   msiscsi  msiscsi.sys  Sat Apr 11 01:36:09 2009 (49E02C49)
fffffa60`00c93000 fffffa60`00ce3000   msrpc    msrpc.sys    Sat Apr 11 01:32:13 2009 (49E02B5D)
fffffa60`023f5000 fffffa60`02400000   mssmbios mssmbios.sys Sat Jan 19 01:02:54 2008 (4791928E)
fffffa60`013db000 fffffa60`013ed000   mup      mup.sys      Sat Apr 11 00:54:47 2009 (49E02297)
fffffa60`00e0a000 fffffa60`00fcd000   ndis     ndis.sys     Sat Apr 11 01:43:15 2009 (49E02DF3)
fffffa60`00ce3000 fffffa60`00d3c000   NETIO    NETIO.SYS    Sat Apr 11 01:43:34 2009 (49E02E06)
fffffa60`007e0000 fffffa60`007f1000   Npfs     Npfs.SYS     Sat Apr 11 00:54:22 2009 (49E0227E)
fffff800`02615000 fffff800`02b2c000   nt       ntkrnlmp.exe Tue Jun 08 10:59:47 2010 (4C0E5AE3)
fffffa60`0120f000 fffffa60`0138f000   Ntfs     Ntfs.sys     Sat Apr 11 00:55:38 2009 (49E022CA)
fffffa60`013f7000 fffffa60`01400000   Null     Null.SYS     Thu Nov 02 05:37:15 2006 (4549BC4B)
fffffa60`02758000 fffffa60`02765c80   o2mdx64  o2mdx64.sys  Mon May 12 23:47:07 2008 (48290F3B)
fffffa60`0271e000 fffffa60`02729300   o2sdx64  o2sdx64.sys  Tue Jun 10 07:26:44 2008 (484E64F4)
fffffa60`026fc000 fffffa60`0270db00   ohci1394 ohci1394.sys Sat Apr 11 01:39:49 2009 (49E02D25)
fffffa60`0098a000 fffffa60`0099f000   partmgr  partmgr.sys  Sat Apr 11 01:34:51 2009 (49E02BFB)
fffffa60`0095a000 fffffa60`0098a000   pci      pci.sys      Sat Apr 11 01:03:33 2009 (49E024A5)
fffffa60`00644000 fffffa60`00658000   PSHED    PSHED.dll    Sat Apr 11 03:08:17 2009 (49E041E1)
fffffa60`0272a000 fffffa60`02758000   SCSIPORT SCSIPORT.SYS Sat Jan 19 01:28:52 2008 (479198A4)
fffffa60`0099f000 fffffa60`009ac000   ssfs0bbc ssfs0bbc.sys Fri Nov 06 14:39:46 2009 (4AF47B82)
fffffa60`009ac000 fffffa60`009d0000   ssidrv   ssidrv.sys   Fri Nov 06 14:39:15 2009 (4AF47B63)
fffffa60`00d3c000 fffffa60`00d99000   storport storport.sys Sat Apr 11 01:34:45 2009 (49E02BF5)
fffffa60`02609000 fffffa60`0260a480   swenum   swenum.sys   Thu Nov 02 05:37:33 2006 (4549BC5D)
fffffa60`0278a000 fffffa60`027df000   SynTP    SynTP.sys    Fri Jan 18 13:50:49 2008 (4790F509)
fffffa60`0100e000 fffffa60`01184000   tcpip    tcpip.sys    Wed Jun 16 10:51:56 2010 (4C18E50C)
fffffa60`023d5000 fffffa60`023e2000   TDI      TDI.SYS      Sat Apr 11 01:44:14 2009 (49E02E2E)
fffffa60`023e2000 fffffa60`023f5000   termdd   termdd.sys   Sat Apr 11 01:48:13 2009 (49E02F1D)
fffff960`00660000 fffff960`0066a000   TSDDD    TSDDD.dll    unavailable (00000000)
fffffa60`011f0000 fffffa60`01200000   umbus    umbus.sys    Sat Jan 19 01:34:16 2008 (479199E8)
fffffa60`0331a000 fffffa60`03336000   usbccgp  usbccgp.sys  Sat Jan 19 01:34:04 2008 (479199DC)
fffffa60`027df000 fffffa60`027e0e00   USBD     USBD.SYS     Sat Jan 19 01:33:53 2008 (479199D1)
fffffa60`0236f000 fffffa60`02380000   usbehci  usbehci.sys  Sat Apr 11 01:39:36 2009 (49E02D18)
fffffa60`00b99000 fffffa60`00be1000   usbhub   usbhub.sys   Sat Apr 11 01:39:52 2009 (49E02D28)
fffffa60`02329000 fffffa60`0236f000   USBPORT  USBPORT.SYS  Sat Apr 11 01:39:39 2009 (49E02D1B)
fffffa60`0231d000 fffffa60`02329000   usbuhci  usbuhci.sys  Sat Jan 19 01:33:56 2008 (479199D4)
fffffa60`01000000 fffffa60`0100e000   vga      vga.sys      Sat Jan 19 01:32:21 2008 (47919975)
fffffa60`00dcd000 fffffa60`00df2000   VIDEOPRT VIDEOPRT.SYS Sat Jan 19 01:32:25 2008 (47919979)
fffffa60`009e0000 fffffa60`009f4000   volmgr   volmgr.sys   Sat Apr 11 01:34:49 2009 (49E02BF9)
fffffa60`00767000 fffffa60`007cd000   volmgrx  volmgrx.sys  Sat Apr 11 01:35:14 2009 (49E02C12)
fffffa60`0138f000 fffffa60`013d3000   volsnap  volsnap.sys  Sat Apr 11 01:35:33 2009 (49E02C25)
fffffa60`00be1000 fffffa60`00bf1000   watchdog watchdog.sys Sat Apr 11 01:09:16 2009 (49E025FC)
fffffa60`00809000 fffffa60`008e3000   Wdf01000 Wdf01000.sys Sat Jan 19 01:33:27 2008 (479199B7)
fffffa60`008e3000 fffffa60`008f1000   WDFLDR   WDFLDR.SYS   Sat Jan 19 01:32:33 2008 (47919981)
fffff960`00080000 fffff960`00334000   win32k   win32k.sys   unavailable (00000000)
fffffa60`02600000 fffffa60`02609000   wmiacpi  wmiacpi.sys  Sat Jan 19 01:02:42 2008 (47919282)
fffffa60`00947000 fffffa60`00950000   WMILIB   WMILIB.SYS   Sat Jan 19 01:33:45 2008 (479199C9)

Iastor.sys file description
Productname: Intel Matrix Storage Manager driver
Description: Intel Matrix Storage Manager drive
r Company: Intel Corporation
Outdated Drivers

Null.SYS     Thu Nov 02 05:37:15 2006 
swenum.sys   Thu Nov 02 05:37:33 2006

The reports that you have submitted reveal clues to the cause of your problem. They do not give a definitive answer. The more reports that we receive the more clues are made available improving our chances of finding a solution to your problem. You may have to experience several more BSODs until the final answer is discovered.

Update driver above and all other outdated drivers per list. Ignore Microsoft Drivers.

If overclocking restore normal settings

SFC /scannow
System Files - SFC Command

Scan with your Anti Virus

Merry Christmas

 

[Yar]

What exactly does that mean?

 

[richc46]

You are suppose to wait until I was done. Done now

 

[Yar]

You are suppose to wait until I was done. Done now

Whoops sorry. So I just update those specific drivers?

Merry Christmas!

 

[richc46]

Update the drivers and follow the other instructions. If you take your time, I think that the problem will be solved
Sometimes it takes 2 or 3 analysis to get it to work correctly.

 

[Yar]

Thanks for your help. I'm still a little confused though, how should I update these drivers? My computer experiencing the BSOD error crashes anytime I get near the internet, I also don't know which products they are linked to. Sorry, I'm not very tech savy..

 

[richc46]

Work on this one fist and then you will be able to get on to the intenet (hopefully)
Use another computer and download to the desktop, then you can transfer
Iastor.sys file description
Productname: Intel Matrix Storage Manager driver
Description: Intel Matrix Storage Manager drive
r Company: Intel Corporation
Outdated Drivers

 

[Yar]

Work on this one fist and then you will be able to get on to the intenet (hopefully)
Use another computer and download to the desktop, then you can transfer
Iastor.sys file description
Productname: Intel Matrix Storage Manager driver
Description: Intel Matrix Storage Manager drive
r Company: Intel Corporation
Outdated Drivers

Ok, thanks. I'm looking on Intels website and I'm having a hardtime finding the file... Do you think you could point me in the right direction or provide a link please..? I would really appreciate it

 

[richc46]

You see storage controllers
Well go to search by start button
type device manager and give me all the information from storage controllers

Click on it so it drops down with the informati
It will say intel ---something

 

[Yar]

This just got worse... I can't boot up. I'm getting a Stop 0x24 error now.

 

[richc46]

124?

 

[Yar]

It's just "Stop:0x00000024 (0x000000000190444, 0xFFFFFA8005c864c0, 0xFFFFFFFFC000102,0X000000000000)

 

[Yar]

Hitting f8 wont do anything either, its asking me to choose startup repair or to start windows normally. When I click startup repair it takes me to a long in screen asking for a blank username and password. Choosing to start normally leads me to the BSOD.

 

[richc46]

The numbers on the BC codes are just a lead. I am sure that it did not get any worse. 24 means.
STOP 0x00000024: NTFS_FILE_SYSTEM

Usual causes: Disk corruption, insufficient physical memory, Device driver, Indexing, Resident antivirus, backup, defrag programs, Disk/Drive failing/failure

Worst thing for you is Hard Drive failing

You may want to back up if you can.

 

[Yar]

Is there anything I can do right now?

 

[richc46]

Get the intel information as we said before. Ill try to find the link so you can download it.

 

[Yar]

Ok, ill try that but I can't boot up the computer.. It keeps giving me that blue screen with the stop error. The last thing I was doing before I got this was running the SFC scan, the computer gave me the blue screen and after that it stopped working.