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Random Shutting Down

Megz

New Member
Messages
27
#1
This happens to me every morning when I turn my computer on after having it off all night.

I turn on my computer. Windows loads then I get a message (as soon as windows is done loading all up) that "Windows will be shutting down in less than a minute."

So it shuts down, restarts, and when it gets back on my User Account Control is turned off. So I turn User Account Control back on and it's fine until the next morning. Sometimes, but not often it will do this after my computer has been Hibernating for a while.
 

My Computer

System One

  • CPU
    Intel(R) Core(TM)2 Quad CPU
    Motherboard
    I know it's made by MSI that's about it
    Memory
    4gigs RAM
    Graphics Card(s)
    NVIDIA GeForce 9800 GT
    Sound Card
    *shrugs* RealTek I'd guess
    Monitor(s) Displays
    LCD I'm fairly certain, one corner says HDMonitor and the other says emachines.
    Screen Resolution
    don't think i ever knew
    PSU
    not even sure what this is
    Case
    it's pretty and i can see through one side...it glows!
    Cooling
    I see 2 fans.
    Mouse
    Also a Dell
    Keyboard
    Not sure, it's a Dell
    Internet Speed
    Cable
    Other Info
    I really don't know where to find any of this information. We bought the computer online from a website that builds gaming computers. I know it's pretty and it lets me play WoW at a normal speed. If I wanna sound like I know something about computers I throw out the words "4gig Quad Core!"

H2SO4

A bit of a numpty
Vista Guru
Messages
1,241
Location
Australia
#2
I'd suggest a thorough antivirus and malware scan. What is happening on your machine may be suspicious from a security standpoint.
 

My Computer

Megz

New Member
Messages
27
#3
I have AVG anti-virus and I run a full scan every day. Also this computer is pretty new and I haven't done anything but play WoW, check my email, and watch movies with it.

I don't think I could have gotten any viruses because I don't go to any websites besides ones I know are safe. (yahoo, youtube, google, etc).

Running a scan right now, but since I ran one yesterday morning and the only website I went to all day was worldofwarcraft.com I don't think anything is gonna show.
 

My Computer

System One

  • CPU
    Intel(R) Core(TM)2 Quad CPU
    Motherboard
    I know it's made by MSI that's about it
    Memory
    4gigs RAM
    Graphics Card(s)
    NVIDIA GeForce 9800 GT
    Sound Card
    *shrugs* RealTek I'd guess
    Monitor(s) Displays
    LCD I'm fairly certain, one corner says HDMonitor and the other says emachines.
    Screen Resolution
    don't think i ever knew
    PSU
    not even sure what this is
    Case
    it's pretty and i can see through one side...it glows!
    Cooling
    I see 2 fans.
    Mouse
    Also a Dell
    Keyboard
    Not sure, it's a Dell
    Internet Speed
    Cable
    Other Info
    I really don't know where to find any of this information. We bought the computer online from a website that builds gaming computers. I know it's pretty and it lets me play WoW at a normal speed. If I wanna sound like I know something about computers I throw out the words "4gig Quad Core!"

H2SO4

A bit of a numpty
Vista Guru
Messages
1,241
Location
Australia
#4
Well, I hope your optimism turns out to be justified, but if that was happening on any machine I cared about I'd be a-scannin' like you wouldn't believe ;)

Something appears to be running as a startup task which "gracefully" deactivates the UAC. Since the UAC's primary function is to act as a security layer, there is the possibility that the activity has malicious intent.

Is there anything in the System or Application event logs at the time? (Run EVENTVWR to check)
 

My Computer

delphin

Eager to learn
Vista Pro
Messages
636
Location
Chennai
#5
This happens to me every morning when I turn my computer on after having it off all night.

I turn on my computer. Windows loads then I get a message (as soon as windows is done loading all up) that "Windows will be shutting down in less than a minute."

So it shuts down, restarts, and when it gets back on my User Account Control is turned off. So I turn User Account Control back on and it's fine until the next morning. Sometimes, but not often it will do this after my computer has been Hibernating for a while.
Hey

u may be affected by dcom service error.

THis batch file View attachment shutdown.bat will help u to abort the shutdown. right click on that batch file and run as administrator whenever its giving that warning message. The shut down will be aborted.

And this link will help u to completely wipe out the problem.

If u have any doubts in executing the procedure, you are welcomed.

Good luck :)
 

My Computer

System One

  • Manufacturer/Model
    Wipro
    Motherboard
    Intel dq35j0
    Memory
    8 Gb
    Graphics Card(s)
    inter express chipset
    Sound Card
    Realtek
    Monitor(s) Displays
    Wipro
    Screen Resolution
    1024*768
    Hard Drives
    500 gb
    Mouse
    Dell
    Keyboard
    DELL
    Internet Speed
    100 mbps(office lan)

Megz

New Member
Messages
27
#6
Well, I hope your optimism turns out to be justified, but if that was happening on any machine I cared about I'd be a-scannin' like you wouldn't believe ;)

Something appears to be running as a startup task which "gracefully" deactivates the UAC. Since the UAC's primary function is to act as a security layer, there is the possibility that the activity has malicious intent.

Is there anything in the System or Application event logs at the time? (Run EVENTVWR to check)

I'm not sure what's going on at the time because it gives me literally 30 seconds before it shuts down. Doesn't even give me an option to cancel.

I ran my anti-virus scan and it came up with no threats and like...46 warnings, all of which were cookies from advertising sites.
 

My Computer

System One

  • CPU
    Intel(R) Core(TM)2 Quad CPU
    Motherboard
    I know it's made by MSI that's about it
    Memory
    4gigs RAM
    Graphics Card(s)
    NVIDIA GeForce 9800 GT
    Sound Card
    *shrugs* RealTek I'd guess
    Monitor(s) Displays
    LCD I'm fairly certain, one corner says HDMonitor and the other says emachines.
    Screen Resolution
    don't think i ever knew
    PSU
    not even sure what this is
    Case
    it's pretty and i can see through one side...it glows!
    Cooling
    I see 2 fans.
    Mouse
    Also a Dell
    Keyboard
    Not sure, it's a Dell
    Internet Speed
    Cable
    Other Info
    I really don't know where to find any of this information. We bought the computer online from a website that builds gaming computers. I know it's pretty and it lets me play WoW at a normal speed. If I wanna sound like I know something about computers I throw out the words "4gig Quad Core!"

delphin

Eager to learn
Vista Pro
Messages
636
Location
Chennai
#7
Well, I hope your optimism turns out to be justified, but if that was happening on any machine I cared about I'd be a-scannin' like you wouldn't believe ;)

Something appears to be running as a startup task which "gracefully" deactivates the UAC. Since the UAC's primary function is to act as a security layer, there is the possibility that the activity has malicious intent.

Is there anything in the System or Application event logs at the time? (Run EVENTVWR to check)

I'm not sure what's going on at the time because it gives me literally 30 seconds before it shuts down. Doesn't even give me an option to cancel.

I ran my anti-virus scan and it came up with no threats and like...46 warnings, all of which were cookies from advertising sites.

My batch file will give a chance to cancel. Right click on that and run as administrator.
 

My Computer

System One

  • Manufacturer/Model
    Wipro
    Motherboard
    Intel dq35j0
    Memory
    8 Gb
    Graphics Card(s)
    inter express chipset
    Sound Card
    Realtek
    Monitor(s) Displays
    Wipro
    Screen Resolution
    1024*768
    Hard Drives
    500 gb
    Mouse
    Dell
    Keyboard
    DELL
    Internet Speed
    100 mbps(office lan)

Megz

New Member
Messages
27
#8
so I found my event viewer after some searching.
at 11:09 I get startup messages.
at 11:10 I get !Error! - Unable to initialize the security package Kerberos for server side authentication. The data field contains the error number.

I have no idea what that means....

Then again at 11:10 I get a whole lot of !Warnings! - Windows Defender Real-Time Protection agent has detected changes. Microsoft recommends you analyze the software that made these changes for potential risks. You can use information about how these programs operate to choose whether to allow them to run or remove them from your computer. Allow changes only if you trust the program or the software publisher. Windows Defender can't undo changes that you allow.
For more information please see the following:
Not Applicable
Scan ID: {B888DD5F-A9CA-4741-B6D8-D5A75B675CBE}
User: USER-PC\Administrator
Name: Unknown
ID:
Severity ID:
Category ID:
Path Found: driver:WEBNTACCESS
Alert Type: Unclassified software

other Paths found are service:WEBNTACCESS and 3 or each driver: and service: FLASHSYS

not really sure what any of that means either
 

My Computer

System One

  • CPU
    Intel(R) Core(TM)2 Quad CPU
    Motherboard
    I know it's made by MSI that's about it
    Memory
    4gigs RAM
    Graphics Card(s)
    NVIDIA GeForce 9800 GT
    Sound Card
    *shrugs* RealTek I'd guess
    Monitor(s) Displays
    LCD I'm fairly certain, one corner says HDMonitor and the other says emachines.
    Screen Resolution
    don't think i ever knew
    PSU
    not even sure what this is
    Case
    it's pretty and i can see through one side...it glows!
    Cooling
    I see 2 fans.
    Mouse
    Also a Dell
    Keyboard
    Not sure, it's a Dell
    Internet Speed
    Cable
    Other Info
    I really don't know where to find any of this information. We bought the computer online from a website that builds gaming computers. I know it's pretty and it lets me play WoW at a normal speed. If I wanna sound like I know something about computers I throw out the words "4gig Quad Core!"
S

stew2

#9
It does sound like a virus. Make sure you perform a Full System Scan with AVG the run a scan with Windows Defender. Make sure both are fully updated before you scan.

Delete anything they show including cookies. If that doesnt solve your problem download this TuneUp United Kingdom - Download and open StartUp Manager. Disable everything except your security software eg. AVG, UAC, Windows Defender etc and reboot.
 

My Computer

Megz

New Member
Messages
27
#10
Hey

u may be affected by dcom service error.

THis batch file View attachment 11631 will help u to abort the shutdown. right click on that batch file and run as administrator whenever its giving that warning message. The shut down will be aborted.

And this link will help u to completely wipe out the problem.

If u have any doubts in executing the procedure, you are welcomed.

Good luck :)
I tried running that file as administrator and all that happened was a command prompt came up, scrolled through and my computer still shut down. :(
 

My Computer

System One

  • CPU
    Intel(R) Core(TM)2 Quad CPU
    Motherboard
    I know it's made by MSI that's about it
    Memory
    4gigs RAM
    Graphics Card(s)
    NVIDIA GeForce 9800 GT
    Sound Card
    *shrugs* RealTek I'd guess
    Monitor(s) Displays
    LCD I'm fairly certain, one corner says HDMonitor and the other says emachines.
    Screen Resolution
    don't think i ever knew
    PSU
    not even sure what this is
    Case
    it's pretty and i can see through one side...it glows!
    Cooling
    I see 2 fans.
    Mouse
    Also a Dell
    Keyboard
    Not sure, it's a Dell
    Internet Speed
    Cable
    Other Info
    I really don't know where to find any of this information. We bought the computer online from a website that builds gaming computers. I know it's pretty and it lets me play WoW at a normal speed. If I wanna sound like I know something about computers I throw out the words "4gig Quad Core!"

delphin

Eager to learn
Vista Pro
Messages
636
Location
Chennai
#11
Hey

u may be affected by dcom service error.

THis batch file View attachment 11631 will help u to abort the shutdown. right click on that batch file and run as administrator whenever its giving that warning message. The shut down will be aborted.

And this link will help u to completely wipe out the problem.

If u have any doubts in executing the procedure, you are welcomed.

Good luck :)
I tried running that file as administrator and all that happened was a command prompt came up, scrolled through and my computer still shut down. :(
Try typing shutdown -a in elevated command prompt.
 

My Computer

System One

  • Manufacturer/Model
    Wipro
    Motherboard
    Intel dq35j0
    Memory
    8 Gb
    Graphics Card(s)
    inter express chipset
    Sound Card
    Realtek
    Monitor(s) Displays
    Wipro
    Screen Resolution
    1024*768
    Hard Drives
    500 gb
    Mouse
    Dell
    Keyboard
    DELL
    Internet Speed
    100 mbps(office lan)

Megz

New Member
Messages
27
#12
my AVG just started the sceduled scan so now I can't get into the log from the last one >.<

running windows defender scan as well, we'll see what it turns up.
 

My Computer

System One

  • CPU
    Intel(R) Core(TM)2 Quad CPU
    Motherboard
    I know it's made by MSI that's about it
    Memory
    4gigs RAM
    Graphics Card(s)
    NVIDIA GeForce 9800 GT
    Sound Card
    *shrugs* RealTek I'd guess
    Monitor(s) Displays
    LCD I'm fairly certain, one corner says HDMonitor and the other says emachines.
    Screen Resolution
    don't think i ever knew
    PSU
    not even sure what this is
    Case
    it's pretty and i can see through one side...it glows!
    Cooling
    I see 2 fans.
    Mouse
    Also a Dell
    Keyboard
    Not sure, it's a Dell
    Internet Speed
    Cable
    Other Info
    I really don't know where to find any of this information. We bought the computer online from a website that builds gaming computers. I know it's pretty and it lets me play WoW at a normal speed. If I wanna sound like I know something about computers I throw out the words "4gig Quad Core!"

Megz

New Member
Messages
27
#13
Windows Defender came up as clean.

Manually typing in shutdown -a in my cmd prompt works....if I can do it quick enough.
I've come to the solution that the problem is this error message. (It's the only one that pops up with regularity.

Unable to initialize the security package Kerberos for server side authentication. The data field contains the error number.

When I check for online help I get this web page: Event ID 15016 — HTTP Service Authentication

Basically it tells me to ignore it.
This event occurred because you are using a Windows Server 2008 or Windows Vista configuration that does not have and does not require a security package for HTTP service authentication. You can safely ignore this error.
But I don't want to ignore it...because I have to start my computer twice every time I start it...and it annoys me.

Not really sure what to do from here.
 

My Computer

System One

  • CPU
    Intel(R) Core(TM)2 Quad CPU
    Motherboard
    I know it's made by MSI that's about it
    Memory
    4gigs RAM
    Graphics Card(s)
    NVIDIA GeForce 9800 GT
    Sound Card
    *shrugs* RealTek I'd guess
    Monitor(s) Displays
    LCD I'm fairly certain, one corner says HDMonitor and the other says emachines.
    Screen Resolution
    don't think i ever knew
    PSU
    not even sure what this is
    Case
    it's pretty and i can see through one side...it glows!
    Cooling
    I see 2 fans.
    Mouse
    Also a Dell
    Keyboard
    Not sure, it's a Dell
    Internet Speed
    Cable
    Other Info
    I really don't know where to find any of this information. We bought the computer online from a website that builds gaming computers. I know it's pretty and it lets me play WoW at a normal speed. If I wanna sound like I know something about computers I throw out the words "4gig Quad Core!"

Megz

New Member
Messages
27
#14
Oh I also found another warning under my Applications log that I seem to be getting fairly often.

Certificate for local system with Thumbprint 4e 7c 54 42 2a 43 1a db de 20 36 77 0e b2 fa 58 fb 58 cd 44 is about to expire or already expired.
The solution for this was Event ID 64 — AD CS Certification Authority Certificate and Chain Validation

But that didn't work for me..I got to step 7, and then I couldn't find the one with the right thumbprint....then after I minute I couldn't find the thumbprints at all.
 
Last edited:

My Computer

System One

  • CPU
    Intel(R) Core(TM)2 Quad CPU
    Motherboard
    I know it's made by MSI that's about it
    Memory
    4gigs RAM
    Graphics Card(s)
    NVIDIA GeForce 9800 GT
    Sound Card
    *shrugs* RealTek I'd guess
    Monitor(s) Displays
    LCD I'm fairly certain, one corner says HDMonitor and the other says emachines.
    Screen Resolution
    don't think i ever knew
    PSU
    not even sure what this is
    Case
    it's pretty and i can see through one side...it glows!
    Cooling
    I see 2 fans.
    Mouse
    Also a Dell
    Keyboard
    Not sure, it's a Dell
    Internet Speed
    Cable
    Other Info
    I really don't know where to find any of this information. We bought the computer online from a website that builds gaming computers. I know it's pretty and it lets me play WoW at a normal speed. If I wanna sound like I know something about computers I throw out the words "4gig Quad Core!"
Messages
1,823
#15
Check your heatsink fan and temperature of your CPU. Verify your RAM voltage is set correctly and your memory setting is matched to your CPU FSB properly. Download memtest86 ISO and make a CD with it. Test your RAM one stick at a time. If they all pass, test together for 24 hours. Run Chkdsk c:/r on your hard drives. Check each partition. Check your power supply voltages. Did you add any new hardware? Could your power supply be too small for your load. Post your specs, power supply model and specs.
 

My Computer

System One

  • CPU
    pair of Intel E5430 quad core 2.66 GHz Xeons
    Motherboard
    Supermicro X7DWA-N server board
    Memory
    16GB DDR667
    Graphics Card(s)
    eVGA 8800 GTS 640 MB video card
    Hard Drives
    SAS RAID

Megz

New Member
Messages
27
#17
Check your heatsink fan and temperature of your CPU. Verify your RAM voltage is set correctly and your memory setting is matched to your CPU FSB properly. Download memtest86 ISO and make a CD with it. Test your RAM one stick at a time. If they all pass, test together for 24 hours. Run Chkdsk c:/r on your hard drives. Check each partition. Check your power supply voltages. Did you add any new hardware? Could your power supply be too small for your load. Post your specs, power supply model and specs.
My CPU is at 47C/120F. It usually runs between 90F - 130F
My entire computer is new, and since it was built for running high memory video games all the time I doubt my power supply is too small. But honestly I have no idea what most of what you said even means.
I have no idea what power supply model I have, or how to check my memory settings or what a CPU FSB is. Or a heatsink fan. I have 2 fans in my computer, I can see them through the side.

Keeping in mind that I know nothing about computers I don't really see how it restarting every time I turn it on could be related to a hardware error. If my power supply was too small wouldn't it just not turn on at all?

Ok the intenets are telling me to look in the case for the power supply.
XION: XON-580X is what the case says.
Then there's a lot of little numbers that I can't read without taking it out...something about Max Output, Current, something else, idk it hurts my head trying to read those.
 

My Computer

System One

  • CPU
    Intel(R) Core(TM)2 Quad CPU
    Motherboard
    I know it's made by MSI that's about it
    Memory
    4gigs RAM
    Graphics Card(s)
    NVIDIA GeForce 9800 GT
    Sound Card
    *shrugs* RealTek I'd guess
    Monitor(s) Displays
    LCD I'm fairly certain, one corner says HDMonitor and the other says emachines.
    Screen Resolution
    don't think i ever knew
    PSU
    not even sure what this is
    Case
    it's pretty and i can see through one side...it glows!
    Cooling
    I see 2 fans.
    Mouse
    Also a Dell
    Keyboard
    Not sure, it's a Dell
    Internet Speed
    Cable
    Other Info
    I really don't know where to find any of this information. We bought the computer online from a website that builds gaming computers. I know it's pretty and it lets me play WoW at a normal speed. If I wanna sound like I know something about computers I throw out the words "4gig Quad Core!"
Messages
1,823
#18
Your power supply has a label on it. What does it say? What model and size is it? CPU-Z is a great tool.
 

My Computer

System One

  • CPU
    pair of Intel E5430 quad core 2.66 GHz Xeons
    Motherboard
    Supermicro X7DWA-N server board
    Memory
    16GB DDR667
    Graphics Card(s)
    eVGA 8800 GTS 640 MB video card
    Hard Drives
    SAS RAID

Megz

New Member
Messages
27
#19
oh I think something like that came with my computer. If I can figure out how to work it....
 

My Computer

System One

  • CPU
    Intel(R) Core(TM)2 Quad CPU
    Motherboard
    I know it's made by MSI that's about it
    Memory
    4gigs RAM
    Graphics Card(s)
    NVIDIA GeForce 9800 GT
    Sound Card
    *shrugs* RealTek I'd guess
    Monitor(s) Displays
    LCD I'm fairly certain, one corner says HDMonitor and the other says emachines.
    Screen Resolution
    don't think i ever knew
    PSU
    not even sure what this is
    Case
    it's pretty and i can see through one side...it glows!
    Cooling
    I see 2 fans.
    Mouse
    Also a Dell
    Keyboard
    Not sure, it's a Dell
    Internet Speed
    Cable
    Other Info
    I really don't know where to find any of this information. We bought the computer online from a website that builds gaming computers. I know it's pretty and it lets me play WoW at a normal speed. If I wanna sound like I know something about computers I throw out the words "4gig Quad Core!"
Messages
1,823
#20
google CPU-Z. Download it. Run it. Post screen shots. What power supply do you have?
 

My Computer

System One

  • CPU
    pair of Intel E5430 quad core 2.66 GHz Xeons
    Motherboard
    Supermicro X7DWA-N server board
    Memory
    16GB DDR667
    Graphics Card(s)
    eVGA 8800 GTS 640 MB video card
    Hard Drives
    SAS RAID

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