Solved Speakers failed after instaltion of SP2

kenshin

Member
Hello, I had to install SP2 for vista on my computer and now to speakers will not work not matter what. I have installed the drivers for the speakers and still no go. Here is a specs for the computer any help would be appreciated
OS Vista Home Premium
6.0.6002 SP 2 build 6002
Inspiron 546
x64 based PC
AMD Phenom 9750 Quad Core Processor
High Definition Audio Device by VIA tech

Thanks for the help
 

My Computer

System One

  • Manufacturer/Model
    Dell
    CPU
    AMD
    Memory
    AMD
    Graphics Card(s)
    AMD
    Sound Card
    AMD

richc46

Vista Guru
Gold Member
Welcome
I would guess a driver problem.
Go to search
type cmd
in cmd type device manage
In device manager look for yellow warning markers, very small, to show corrupted drivers.
Update the sound drivers.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT

kenshin

Member
I tried that in the cmd line but it says
device is not recognized .... blah blah blah hate that line.
can i get there another way?


I can get to the device manager but there is no yellow marks anywhere
 

My Computer

System One

  • Manufacturer/Model
    Dell
    CPU
    AMD
    Memory
    AMD
    Graphics Card(s)
    AMD
    Sound Card
    AMD

richc46

Vista Guru
Gold Member
LOL Im embarrassed, should have said to go search. Sorry about that.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT

kenshin

Member
I right clicked the sound drivers for the for both the High definition audio device and the via high def audio and windows says that its is uptodate
 

My Computer

System One

  • Manufacturer/Model
    Dell
    CPU
    AMD
    Memory
    AMD
    Graphics Card(s)
    AMD
    Sound Card
    AMD

richc46

Vista Guru
Gold Member
I would go to the website and get the most up to date. The updater gives you the generic, one size fits all, the website gives you the specific for your card.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT

richc46

Vista Guru
Gold Member
Go back to device manager and see the manufactuer of your card, then go to that website, maybe support, maybe downloads and save the correct driver to your desktop. I will help you from there.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT

kenshin

Member
Well i have two it seams one is the
High Def Audio Device from Microsoft
and the other is the
VIA high def audio device by VIA Technologies, Inc.

I got to properties and it says that the VIA does not have a driver and the Microsoft one is fine. I found this page from via VIA Drivers Download - VIA Technologies, Inc.
but I dont know which via product to chose?
 

My Computer

System One

  • Manufacturer/Model
    Dell
    CPU
    AMD
    Memory
    AMD
    Graphics Card(s)
    AMD
    Sound Card
    AMD

richc46

Vista Guru
Gold Member
You seem to be on the right page. Just fill in the information, then you will be given the next step.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT

richc46

Vista Guru
Gold Member

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT

richc46

Vista Guru
Gold Member
Why did you fill out specs that says amd card?
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT

richc46

Vista Guru
Gold Member
I really want to help, but with incorrect information, things could get screwed.
Download speccy and lets see what is in that computer.
I dont think that you sound card is amd, but now I do not know what it is
Speccy - System Information - Free Download
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT

kenshin

Member
that is a relly cool tool ok here is what it gives me
Operating System
MS Windows Vista Home Premium 64-bit SP2
CPU
AMD Phenom X4 9750 36 °C
Agena 65nm Technology
RAM
8.00 GB Dual-Channel DDR2 @ 401MHz (6-6-6-18)
Motherboard
Dell Inc. 0F896N (AM2) 41 °C
Graphics
DELL E773c ([email protected]z)
512MB ATI Radeon HD 4350 (Dell) 61 °C
Hard Drives
488GB Hitachi Hitachi HDP725050GLA360 ATA Device (SATA) 41 °C
Optical Drives
HL-DT-ST BD-RE BH20N ATA Device
Audio
High Definition Audio Device

and a breack down of the audio
Audio
Sound Cards
High Definition Audio Device
VIA High Definition Audio
Playback Device
Digital Output Device (HDMI) (High Definition Audio Device)
Speaker Configuration
 

My Computer

System One

  • Manufacturer/Model
    Dell
    CPU
    AMD
    Memory
    AMD
    Graphics Card(s)
    AMD
    Sound Card
    AMD

richc46

Vista Guru
Gold Member
Wow you are fast.
Now we know that we need VIA.
Now go to the VIA page and save to your desktop.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT

richc46

Vista Guru
Gold Member
Check back at device manager, see what information is given there.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
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