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Startup Repair fails.... wont boot...

Messages
15
#1
Ref: 8 month old Acer laptop (64bit)
My 8 month old (64 bit) Acer laptop will not come up to a menu screen. I turn it on and it goes to Startup Repair screen. It searchs for problems, but then tells me it cant repair computer automatically
I know very little about computers, but after a little research I am sharing the information below in hopes that some kind person can provide insight. Stupidly I had not Backed Up in quite a while and I cant get to a recovery point. Any and all help appreciated. While computer dumb, I am pretty good at following tutorials


X:\Windows\system32>chksdsk
The type of the file system is NTFS
The volume is in use by another process. Chkdsk
Might report errors when no corruption is present
Volume label is PQSERVICE

WARNING: F parameter not specified.
Running CHKDSK in read-only mode.

CHKDSK is verifying files (stage 1 of 3)…
9 percent complete (8180 of 9088 file records processed)
Attribute list entry with type code 128 in file 8872 is corrupt
Deleted corrupt attribute list entry
With type 128 in file 8872
Attribute record (128.’’’) from file record segment 8938 is corrupt
Attribute record (128.’’’) from file record segment 8942 is corrupt
Attribute record (128.’’’) from file record segment 8958 is corrupt
Attribute record (128.’’’) from file record segment 8972 is corrupt
Attribute record (128.’’’) from file record segment 8992 is corrupt
Attribute record (128.’’’) from file record segment 9006 is corrupt
9088 file records processed
File Verification completed
10 percent complete. (1 of 6 large files processed)
File record segment 8938 is an orphan
File record segment 8942 is an orphan
File record segment 8958 is an orphan
File record segment 8972 is an orphan
File record segment 8992 is an orphan
6 Large files records processed.
File Record segment 9006 is an orphan.

Errors found. CHKDSK cannot continue in read-only mode.


My 8 month old (64 bit) Acer laptop will not come up to a menu screen. I turn it on and it goes to Startup Repair screen. It searchs for problems, but then tells me it cant repair computer automatically.

The problem signatures are as follows:


Problem Event Name: startuprepairv2
Problem Signature 01: Auto Failover
Problem Signature 02: 6.0.6000.16386.6.0.6001.18000
Problem Signature 03: 6
Problem Signature 04: 720905 (this one varies each time)
Problem Signature 05: CorruptFile
Problem Signature 06: NoBootFailure
Problem Signature 07: 0
Problem Signature 08: 0
Problem Signature 09: unknown
Problem Signature 10: 1168
OS Version: 6.0.6000.20.0.256.1
Locate ID: 1033

F8 safemode sends me to Startup Repair/ System Recovery Options
Repair your computer …. same vicious cycle
Safemode…..same vicious cycle
Last known good configuration same vicious cycle
Start your computer normally….same vicious cycle

Choose a recovery tool
Startup repair Windows cannot repair this computer automatically.,,etc. I have not installed a camera, etc nothing lately
System Restore 1 , Restore wizard is already running.... 2. no restore points have been created
Windows Complete PC restore No Valid Backup founds
Windows Memory Diagnostic Tool Runs two tests…no problems detected
Command Prompt Administrator.X;\windows\system32\cmd.exe



Diagnosis and repair details are as follows:
Last successful boot time: 9/1/2009 12:57:15 AM (GMT)
Number of repair attempts: 12

Session details
---------------------------
System Disk = \Device\Harddisk0
Windows directory = C:\Windows
AutoChk Run = 0
Number of root causes = 1

Test Performed:
---------------------------
Name: Check for updates
Result: Completed successfully. Error code = 0x0
Time taken = 0 ms

Test Performed:
---------------------------
Name: System disk test
Result: Completed successfully. Error code = 0x0
Time taken = 0 ms

Test Performed:
---------------------------
Name: Disk failure diagnosis
Result: Completed successfully. Error code = 0x0
Time taken = 421 ms

Test Performed:
---------------------------
Name: Disk metadata test
Result: Completed successfully. Error code = 0x0
Time taken = 16 ms

Test Performed:
---------------------------
Name: Target OS test
Result: Completed successfully. Error code = 0x0
Time taken = 109 ms

Test Performed:
---------------------------
Name: Volume content check
Result: Completed successfully. Error code = 0x0
Time taken = 0 ms

Test Performed:
---------------------------
Name: Boot manager diagnosis
Result: Completed successfully. Error code = 0x0
Time taken = 0 ms

Test Performed:
---------------------------
Name: System boot log diagnosis
Result: Completed successfully. Error code = 0x0
Time taken = 0 ms

Test Performed:
---------------------------
Name: Event log diagnosis
Result: Completed successfully. Error code = 0x0
Time taken = 16 ms

Test Performed:
---------------------------
Name: Internal state check
Result: Completed successfully. Error code = 0x0
Time taken = 0 ms

Root cause found:
---------------------------
Startup Repair has tried several times but still cannot determine the cause of the problem
 

My Computer

Messages
2,456
Location
NY USA
#2
I hate to be the barer of bad news but the easiest and quixkest way waould be to do a clean re0install

\Ken
 

My Computer

System One

  • Manufacturer/Model
    Dell Inspiron E 1405
    CPU
    2@2.0
    Memory
    4 gigs
    Graphics Card(s)
    integrated intel 945
    Sound Card
    integrated
    Screen Resolution
    1440x900
    Hard Drives
    300 gig internal
    Internet Speed
    10 down 1.5 up

stoneys-nutz

Gamerholic
Vista Guru
Gold Member
Messages
2,685
Location
Wale's
#3

My Computer

System One

  • Manufacturer/Model
    Self Build
    CPU
    QX9650 (black box) 3.0GHz@3.9GHz
    Motherboard
    Asus P5Q Premium
    Memory
    8GB-4x2GB Corsair Dominator DDR 2-1066
    Graphics Card(s)
    2 x ASUS EAH 4870 X 2 (Quad)
    Sound Card
    Supreme FX 2
    Monitor(s) Displays
    Fujitsu Siemens 22inch flat screen
    Screen Resolution
    1680x1050
    Hard Drives
    150 Gig WD Raptor
    300 Gig Maxtor
    300 Gig Maxtor, (External)
    PSU
    CoolerMaster 1000
    Case
    CoolerMaster N-Vidia stacker 830
    Cooling
    Noctua NH-U12P x 1x120mm fan, 6x120mm case fans
    Mouse
    Logitech G5
    Keyboard
    Logitech G15
    Internet Speed
    20Mbps
    Other Info
    Audio FX Pro 5+1 gaming head set
Messages
15
#4
Thanks,

I bought this computer online through an office supply store. Unfortunately, I dont think it came with a Vista disc. (is it legal for them to sell me a computer without a hard copy of Vista)

So I guess I am stuck...unless someone has another idea.

Could I buy a brandnew Vista disc or could I use one that belongs to my desktop? (although they may be different versions)

SAVING THE DATA ??
I wonder if I could take the hard drive out and connect it to my desktop. I read about people using the "slave method" to save their data.

although with CHKDSK showing corruption, this may not be an option.
 
Last edited:

My Computer

Messages
39
#5
... I bought this computer online through an office supply store. Unfortunately, I dont think it came with a Vista disc. (is it legal for them to sell me a computer without a hard copy of Vista)
Unfortunately, yes. I believe that all they are required is to provide you a way of restoring the machine to its original state.

Some OEMs provide a Recovery CD which boots you into the state where it uses an image in a "hidden partition" to reformat the hard drive and reinstall Vista. Others provide only an indication at boot time of a function key you can press that will do essentially the same thing.
 

My Computer

System One

  • Manufacturer/Model
    Home built
    CPU
    Athlon x64 4400
    Motherboard
    ASUS A8n32-deluxe
    Memory
    OCZ 2GB low-latency 3200
    Graphics Card(s)
    ATI X1600
    Sound Card
    B-enspirer CMI8788
    Monitor(s) Displays
    Samsung 24-inch flat panel
    Screen Resolution
    19290x1280
    Hard Drives
    WD 320GB SATA II
    PSU
    350 watt enermax
    Case
    Antec PS180
    Mouse
    Logitech wireless
    Keyboard
    Logitech G15 gaming
    Internet Speed
    Broadband -- 15MB
Messages
15
#6
Thanks,
Since I nevery created a bup or a recovery disc, do you think

(1) I could buy a brand new vista cd and use it for recovery
(2) use my desktops Vista CD (even though it is a different verison?
.....I am trying to save my data

(3) there is anyway to get my data off the laptop. Slave? Anything?
 

My Computer

Messages
2,456
Location
NY USA
#7
Thanks,
Since I nevery created a bup or a recovery disc, do you think

(1) I could buy a brand new vista cd and use it for recovery
(2) use my desktops Vista CD (even though it is a different verison?
.....I am trying to save my data

(3) there is anyway to get my data off the laptop. Slave? Anything?
Since this is an emergency I would take the hard drive to the other computer and back it up. then you can download a vista image to the other computer and burn it to disc. Your other option is to use you desktops vista cd (if it is not a "recovery" disc but full vista dvd).

If non of them work. Microsoft is current allowing ppl to download win 7 for "testing" and you can use it for 120 days which should be enough to get you going and see if you like win 7.

Good luck and let us know if you need help

Ken
 

My Computer

System One

  • Manufacturer/Model
    Dell Inspiron E 1405
    CPU
    2@2.0
    Memory
    4 gigs
    Graphics Card(s)
    integrated intel 945
    Sound Card
    integrated
    Screen Resolution
    1440x900
    Hard Drives
    300 gig internal
    Internet Speed
    10 down 1.5 up
Messages
15
#8
I would take the hard drive to the other computer and back it up. then you can download a vista image to the other computer and burn it to disc.
Thanks, do you know if there is instructions on how to do this?

Your other option is to use you desktops vista cd (if it is not a "recovery" disc but full vista dvd). Ken
So my other computer's full install disc will not kill all my pics and other data?

Thanks again so much!
 

My Computer

Messages
39
#9
Thanks,
Since I nevery created a bup or a recovery disc, do you think

(1) I could buy a brand new vista cd and use it for recovery

(2) use my desktops Vista CD (even though it is a different verison?
.....I am trying to save my data
Any Vista DVD can be used to boot into a recovery mode and run Startup Repair. But I don't think that is going to solve your problems.
(3) there is anyway to get my data off the laptop. Slave? Anything?
Hooking the drive up to another PC will allow you to copy files from that drive somewhere else.

Another possibility is booting into a Linux distro using one of their free LiveCDs, plugging in an external drive, and copying your Vista files to that drive.

But that involves downloading the ISO, burning the CD, booting from the CD (which may not work), mounting your Vista partition (and that may not work, also), plugging in an external drive (which it might not see), and then figuring out how to copy your files from the Vista partition to that external drive.

Note: I'm using lots of "mays" here because while, this sometimes works without any problems, it also sometimes has lots of problems.

So, unless you're interested in learning something very different, it's a lot to go through to copy off your files.
 

My Computer

System One

  • Manufacturer/Model
    Home built
    CPU
    Athlon x64 4400
    Motherboard
    ASUS A8n32-deluxe
    Memory
    OCZ 2GB low-latency 3200
    Graphics Card(s)
    ATI X1600
    Sound Card
    B-enspirer CMI8788
    Monitor(s) Displays
    Samsung 24-inch flat panel
    Screen Resolution
    19290x1280
    Hard Drives
    WD 320GB SATA II
    PSU
    350 watt enermax
    Case
    Antec PS180
    Mouse
    Logitech wireless
    Keyboard
    Logitech G15 gaming
    Internet Speed
    Broadband -- 15MB
Messages
15
#10
If non of them work. Microsoft is current allowing ppl to download win 7 for "testing" and you can use it for 120 days which should be enough to get you going and see if you like win 7.

Good luck and let us know if you need help

Ken
Would downloading Win7 on my corrupt laptop, compromise any of my data?, (especially photos) If not this may be the easiest. I certainly am willing to buy a copy of Vista right now, so I will certainly consider Win7,
thanks
 
Last edited:

My Computer

Messages
39
#11
I would take the hard drive to the other computer and back it up. then you can download a vista image to the other computer and burn it to disc.

Thanks, do you know if there is instructions on how to do this?
I'm not personally aware of any way that you can "legally" download a Vista "image". MS used to provide that through a Windows Anytime Upgrade program, but I believe that program has been discontinued.

I'm new to these forums and don't claim to know all the rules, but I'm guessing the Mods don't want us telling folks how to do things of questionable legality.

But, I could be wrong -- there may be a "legal" way to do this.

Your other option is to use you desktops vista cd (if it is not a "recovery" disc but full vista dvd). Ken

So my other computer's full install disc will not kill all my pics and other data?

Thanks again so much!
In general, any retail Vista DVD can be used to install just about any retail version of Vista -- the version that actually gets installed is determined by the product key you enter.

What you need to be careful about, though, is that you want to do a NONDESTRUCTIVE reinstall, essentially, an upgrade to the same version.

I don't have the details handy for doing that, but I think there's a tutorial here on how to do that.

However, to be honest, I've only ever done this to repair retail versions of Vista; I've never done it to repair OEM versions. So, perhaps someone more familiar with that can add their comments.
 

My Computer

System One

  • Manufacturer/Model
    Home built
    CPU
    Athlon x64 4400
    Motherboard
    ASUS A8n32-deluxe
    Memory
    OCZ 2GB low-latency 3200
    Graphics Card(s)
    ATI X1600
    Sound Card
    B-enspirer CMI8788
    Monitor(s) Displays
    Samsung 24-inch flat panel
    Screen Resolution
    19290x1280
    Hard Drives
    WD 320GB SATA II
    PSU
    350 watt enermax
    Case
    Antec PS180
    Mouse
    Logitech wireless
    Keyboard
    Logitech G15 gaming
    Internet Speed
    Broadband -- 15MB
Messages
2,456
Location
NY USA
#12
MP

Do you have a legit vista key on a sticker attached to the computer? If so then you have a license to use it on that computer.

Lets first deal with the data. Is the computer a laptop or desktop?
 

My Computer

System One

  • Manufacturer/Model
    Dell Inspiron E 1405
    CPU
    2@2.0
    Memory
    4 gigs
    Graphics Card(s)
    integrated intel 945
    Sound Card
    integrated
    Screen Resolution
    1440x900
    Hard Drives
    300 gig internal
    Internet Speed
    10 down 1.5 up
Messages
15
#13
The data is on my laptop, and YES there is a vista home premium lable on the bottom of my computer (with a bunch of numbers and a product key...pretty warn, but I think I can make it out.)

Since Win7 is no longer available for trial, then maybe I can go buy it and install over (I just want to save my data)

MAN, I LEARNED MY LESSON. I will start doing bups and recov cds on a regular basis.
 

My Computer

Messages
1,337
#14
If non of them work. Microsoft is current allowing ppl to download win 7 for "testing" and you can use it for 120 days which should be enough to get you going and see if you like win 7.

Good luck and let us know if you need help

Ken
Would downloading Win7 on my corrupt laptop, compromise any of my data?, (especially photos) If not this may be the easiest. I certainly am willing to buy a copy of Vista right now, so I will certainly consider Win7,
thanks
You can buy a copy of Vista Home Premium with a 7 upgrade. First download Ubuntu, burn it to cd and copy all your data over to an external drive. If you want to go this route the process is easy.

Otherwise try running chkdsk /r at safe mode with command prompt, followed by sfc /scannow.
 

My Computer

System One

  • Manufacturer/Model
    Sony Vaio Z46GDU
    CPU
    P9700@2.8GHz w/6MB L2 cache 1066MHz FSB
    Memory
    6GB DDR3 1066MHz SDRAM
    Graphics Card(s)
    9300M GS 256MB + Intel Integrated 4500MHD
    Monitor(s) Displays
    13.1" WXGA True Colour Tough
    Screen Resolution
    1600x900
    Hard Drives
    320GB SATA 7200RPM
    Internet Speed
    1MB/s
Messages
15
#15
Thanks Frostmourne,

try running chkdsk /r at safe mode with command prompt, followed by sfc /scannow.
when I enter in safemode w/command prompt, I dont get a command prompt, I am immediately taken through the recovery cycle.

however...in advance options

X:\windows\system32>chkdsk/r
The type of the file system in NTFS.
cannot lock current drive.

CHKDSK can not run because the volume is in use by another process.
Would you like to schedule this volume to be checked the next time the system restarts?

And if I try X:\windows\system32>sfg/scannow
I get all the corrupt files I mentioned in my original post
 

My Computer

Messages
15
#16
" You can buy a copy of Vista Home Premium with a 7 upgrade. First download Ubuntu, burn it to cd and copy all your data over to an external drive. If you want to go this route the process is easy. "


I checked on Vista Home Premium and its over $200.00.
I will spend that much if i have to, but i really have already paid for it for the laptop.

I am going to contact Windows, surely since I have the sticker with the number on the bottom of my laptop there is someway they will know that i legitimately purchased this and maybe they could let me download some revcovery discs or something.

What is Ubuntu?
 

My Computer

Messages
1,337
#17
You can use Ubuntu - a linux OS - to back up your data if you decide to re-install. I can post the instructions if you decide to. Try chkdsk /f /r at the command prompt.
 

My Computer

System One

  • Manufacturer/Model
    Sony Vaio Z46GDU
    CPU
    P9700@2.8GHz w/6MB L2 cache 1066MHz FSB
    Memory
    6GB DDR3 1066MHz SDRAM
    Graphics Card(s)
    9300M GS 256MB + Intel Integrated 4500MHD
    Monitor(s) Displays
    13.1" WXGA True Colour Tough
    Screen Resolution
    1600x900
    Hard Drives
    320GB SATA 7200RPM
    Internet Speed
    1MB/s
Messages
15
#18
I was wondering if purchasing the $20.00 recovery CDs available for purchase from the Acer site fix my problem?

Would these be kin to the recovery discs I never created? I have to give them the serial number.... I guess I have been dumb because I thought that my recovery cds were a windows matter, but maybe it is an acer matter?
 

My Computer

Messages
1,337
#19
The recovery disc might not work and is a waste of 20.
 

My Computer

System One

  • Manufacturer/Model
    Sony Vaio Z46GDU
    CPU
    P9700@2.8GHz w/6MB L2 cache 1066MHz FSB
    Memory
    6GB DDR3 1066MHz SDRAM
    Graphics Card(s)
    9300M GS 256MB + Intel Integrated 4500MHD
    Monitor(s) Displays
    13.1" WXGA True Colour Tough
    Screen Resolution
    1600x900
    Hard Drives
    320GB SATA 7200RPM
    Internet Speed
    1MB/s

SIW2

Vista Guru
Gold Member
Messages
2,741
#20
Sounds like you are running Chkdsk on PQservice. You could try running it on the C drive:

X:\windows\system32>chkdsk C: /f

or try X:\windows\system32>chkdsk C: /r

You may better booting your Vista dvd and trying the system recovery options from there. ( Assuming it is the same bit version).

You can copy data off the drive from the command prompt - but you may find it easier using the file transfer wizard on the free Paragon Rescue cd:

http://www.paragon-software.com/home/rk-express/

If all else fails, you could install from your Vista dvd , using the product key from the sticker on the ailing machine.

It would be a good idea to d/l and save to cd any machine specific drivers from the manufacturers website beforehand.
 
Last edited:

My Computer

System One

  • CPU
    Intel E8400
    Motherboard
    ASRock1333-GLAN R2.0
    Memory
    2gb DDR2 800
    Graphics Card(s)
    nvidia 9500GT 1gb

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