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Unable To Install Antivirus Software On New Laptop

Messages
2
#1
Hi all:
I am hoping someone could help me with this issue. I bought a brand new Compaq Presario A909US laptop yesterday and I am having trouble installing spybot, adware, and avg.
When the downloads are complete I get either one of two error messages:
'...is not a valid win32 application'
OR
'The set up files are corrupted. Please obtain a new copy of the software.'
I have attempted to install these programs at least three times and still get the above messages.
Since the laptop is brand new, i doubt there is a virus on it.
here are the specs:
windows vista home premium
Intel (R) Pentium (R) Dual-CPU T2330 (1.60GHz)processor
2038MB
32 bit operting system
If someone could help me I would greatly appreciate it!
 

My Computer

Messages
1,823
#2
Reinstall the software and then uninstall it.
 

My Computer

System One

  • CPU
    pair of Intel E5430 quad core 2.66 GHz Xeons
    Motherboard
    Supermicro X7DWA-N server board
    Memory
    16GB DDR667
    Graphics Card(s)
    eVGA 8800 GTS 640 MB video card
    Hard Drives
    SAS RAID
Messages
1,823
#4
Reinstalling the software will fix the issues with uninstalling.
 

My Computer

System One

  • CPU
    pair of Intel E5430 quad core 2.66 GHz Xeons
    Motherboard
    Supermicro X7DWA-N server board
    Memory
    16GB DDR667
    Graphics Card(s)
    eVGA 8800 GTS 640 MB video card
    Hard Drives
    SAS RAID

sidney1st

Member
Vista Guru
Messages
968
Location
Paris
#5
First, delete the files you have downloaded and empty the recycle-bin.
Then open Internet Explorer, click on the "Tools" button in the upper bar and click on "Internet Options".
A window will popup, under Browser history, click on the "delete" button.
Another window will popup, click on "Delete".
Download again your progs and try to install them again.

Does it work?
 
Last edited by a moderator:

My Computer

Messages
1,823
#6
Huh?

Disable UAC first. Disable the firewall. Reinstall all the products and then add/remove them. Reboot. Do a clean install with UAC disabled.
 

My Computer

System One

  • CPU
    pair of Intel E5430 quad core 2.66 GHz Xeons
    Motherboard
    Supermicro X7DWA-N server board
    Memory
    16GB DDR667
    Graphics Card(s)
    eVGA 8800 GTS 640 MB video card
    Hard Drives
    SAS RAID

Chappy

Tech Help since 1993
Vista Guru
Messages
357
Location
Canada
#7
'...is not a valid win32 application'
OR
'The set up files are corrupted. Please obtain a new copy of the software.'
Hi Michael

Sidney1st is asking him to redownload the programs again due to this message the OP stated he received in the 1st post. I agree that this is also the first thing he needs to do.

I also just ran across this statement from Microsoft regarding the "not a valid Win32 application" message:

Microsoft is aware of this issue and is working on a fix. As several people have observed, this is konwn to affect Excel 2007, Access 2007, Snipping Tool, and Windows Media Player on Vista SP1. The fix is to either exit as many apps as possible that you are running (e.g. Outlook), and then load the app (and then you can reload the apps you had running), or a logoff/logon will clear it up for a while (days/weeks). The error messages are confusing, but the problem is neither an invalid application file nor insufficient system resources. It only affects certain applications, and typically only after the user has been logged in for an extended period of time.

I read from many users that this error also went away after rebooting and running the installation again.
 

My Computer

System One

  • Manufacturer/Model
    Personal Build
    CPU
    Intel E6750 Core 2 Duo
    Motherboard
    Asus Commando MoBo (P965/ICH8R)
    Memory
    4G's Crucial Ballistix Tracer DDR2 PC26400 RAM
    Graphics Card(s)
    BFG 8800GTS OC2 320MB
    Sound Card
    Creative Sound Blaster X-FI Platinum FATAL1TY (next)
    Monitor(s) Displays
    2 x 22" w2207 LCD Monitors
    Screen Resolution
    1- 1680 x 1050, 1 - 1920 x 1080
    Hard Drives
    3 x 500G SATA II WD Caviar HDD's
    PSU
    EnerMax NoiseTaker II 600W
    Case
    NZXT Lexa Classic (modified, dual doored & windowed)
    Cooling
    Zalman 9700 CPU cooler, 4-120mm fans, 1-90mm
    Mouse
    Logitech Optical Trackman trackball
    Other Info
    NZXT Lexa Classic Case, Zalman 9700 CPU Cooler, 2 DVD Burners c/w LightScribe (Sony, TSST), Enermax NoiseTaker II 600W PSU with Custom Chrome cable sleeving, Hauppauge HDTV TV Tuner Card, 5.1 Logitech Z5500 speakers, 15 in 1 Multi-card reader
Messages
1,823
#8
Not a valid 32-bit app means it has a 16-bit installer file. It will not install in a 64-bit OS. Upgrade the software to a newer version. Call them to make sure its 64-bit compatible 32-bit code.
 

My Computer

System One

  • CPU
    pair of Intel E5430 quad core 2.66 GHz Xeons
    Motherboard
    Supermicro X7DWA-N server board
    Memory
    16GB DDR667
    Graphics Card(s)
    eVGA 8800 GTS 640 MB video card
    Hard Drives
    SAS RAID
Messages
1,823
#10
Usually a corrupted download would be a DLL or other file error.
 

My Computer

System One

  • CPU
    pair of Intel E5430 quad core 2.66 GHz Xeons
    Motherboard
    Supermicro X7DWA-N server board
    Memory
    16GB DDR667
    Graphics Card(s)
    eVGA 8800 GTS 640 MB video card
    Hard Drives
    SAS RAID

dmex

ɠɛɐǨ
Vista Guru
Gold Member
Messages
2,632
Location
Fremantle, Western Australia
#11
When the downloads are complete I get either one of two error messages:
'...is not a valid win32 application'
OR
'The set up files are corrupted. Please obtain a new copy of the software.'
Usually a corrupted download would be a DLL or other file error.
Depends on the installer the setup program used but you never usually see a dll or file error on a corrupted installer since Windows throws either exceptions listed in the quote above.
 

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