Unable to save PDF files

mcguirk

New Member
At websites where I can view pdf files, I am unable to save them to my computer. The icon that permits this function does not even appear. I am using Vista Professional and Adobe Reader 9.
Thanks.
 

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zigzag3143

Banned
At websites where I can view pdf files, I am unable to save them to my computer. The icon that permits this function does not even appear. I am using Vista Professional and Adobe Reader 9.
Thanks.


MG

what does the missing iicon do when it was working?

Ken
 

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LanceIot

Pull my finger!
Power User
Is the document you are trying to download restricted in any way?
 

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mcguirk

New Member
Before it "disappeared," the mesage I got was something to the effect "don't have permission to save" or, simply, nothing would happen (i.e., the file did not save).
 

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LanceIot

Pull my finger!
Power User
Sounds like it is a restricted document or it has copyrights.
 

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zigzag3143

Banned
My turn to say John is right. You can verify that be trying to save a pdf from a different site.

Ken
 

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LanceIot

Pull my finger!
Power User
My turn to say John is right. You can verify that be trying to save a pdf from a different site.

Ken


:D Now that has made my day!
 

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zigzag3143

Banned
when you are right you are right and deserving. +rep <g>
 

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mcguirk

New Member
I have subscription rights to the PDF documents and can save them (same pdf files) when using my desktop that has XP. The problem exists only when using my laptop that has Vista. Maybe there is some third variable accounts for the glitch, but I figured considering Vista was a place to start.
 

My Computer

System One

  • Manufacturer/Model
    Dell Vostro V1710
    CPU
    Intel (R)core(TM)2 Duo CPU T5670 @1.80 GHz
    Memory
    4.0 gb

LanceIot

Pull my finger!
Power User
McGirk, I presume you did what Ken said and tried other sites. If this is the case have your looked at the security options on your Vista laptop? I have had Vista since the day it came out and have never had a problem downloading pdf's.
 

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    32" Samsung HD
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zigzag3143

Banned
I have subscription rights to the PDF documents and can save them (same pdf files) when using my desktop that has XP. The problem exists only when using my laptop that has Vista. Maybe there is some third variable accounts for the glitch, but I figured considering Vista was a place to start.


Thats it exactly. You have a certificate for the right in XP, but not in vista. all you need to do is to set it up in vista


Ken
 

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    integrated intel 945
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mcguirk

New Member
Yes, I have tested trying to save pdfs from other sites, and the problem remains. (gulp) which security options may need to be changed?
 

My Computer

System One

  • Manufacturer/Model
    Dell Vostro V1710
    CPU
    Intel (R)core(TM)2 Duo CPU T5670 @1.80 GHz
    Memory
    4.0 gb

zigzag3143

Banned
Yes, I have tested trying to save pdfs from other sites, and the problem remains. (gulp) which security options may need to be changed?


If it persists on non certificate sites it must be something else.

EDIT: lets try something else. type event viewer in search. go to the windows logs, application tab. look for errors (red "X" in left column) that refer to the problem. You might want to do it one more time so you know when it occured. there will be errors. when you find one that mentions adobe, or saving note the event ID and source codes and tell us what they are.

thanks


ken
 

My Computer

System One

  • Name
    Ken
    Manufacturer/Model
    Dell Inspiron E 1405
    CPU
    [email protected]
    Memory
    4 gigs
    Graphics Card(s)
    integrated intel 945
    Sound Card
    integrated
    Screen Resolution
    1440x900
    Hard Drives
    300 gig internal
    Internet Speed
    10 down 1.5 up
    Country Flag
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    au victoria 2

mcguirk

New Member
Thank you. I went into the event viewer, application tab and looked for errors. Although there were many errors, there were none for Adobe or saving.
McGuirk
 

My Computer

System One

  • Manufacturer/Model
    Dell Vostro V1710
    CPU
    Intel (R)core(TM)2 Duo CPU T5670 @1.80 GHz
    Memory
    4.0 gb

zigzag3143

Banned
Thank you. I went into the event viewer, application tab and looked for errors. Although there were many errors, there were none for Adobe or saving.
McGuirk

If you create a pdf and try to save it to the same place can you?

Ken
 

My Computer

System One

  • Name
    Ken
    Manufacturer/Model
    Dell Inspiron E 1405
    CPU
    [email protected]
    Memory
    4 gigs
    Graphics Card(s)
    integrated intel 945
    Sound Card
    integrated
    Screen Resolution
    1440x900
    Hard Drives
    300 gig internal
    Internet Speed
    10 down 1.5 up
    Country Flag
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    au victoria 2

mcguirk

New Member
Yes, I can create my own pdfs (using, for example, Quickbooks software) and save them. I can view pdfs online and can print them. But I cannot download from a website for saving because there is simply no icon that permits that option. When viewing online pdfs, icons show up for printing and searching, but not for saving.
Thank you,
McGuirk
 

My Computer

System One

  • Manufacturer/Model
    Dell Vostro V1710
    CPU
    Intel (R)core(TM)2 Duo CPU T5670 @1.80 GHz
    Memory
    4.0 gb

zigzag3143

Banned
Yes, I can create my own pdfs (using, for example, Quickbooks software) and save them. I can view pdfs online and can print them. But I cannot download from a website for saving because there is simply no icon that permits that option. When viewing online pdfs, icons show up for printing and searching, but not for saving.
Thank you,
McGuirk

Is the icon an adobe icon, a download manager icon, a browser icon, etc? obviously Im having a hard time visualizing this screenshot of what it should look loke?

Ken
 

My Computer

System One

  • Name
    Ken
    Manufacturer/Model
    Dell Inspiron E 1405
    CPU
    [email protected]
    Memory
    4 gigs
    Graphics Card(s)
    integrated intel 945
    Sound Card
    integrated
    Screen Resolution
    1440x900
    Hard Drives
    300 gig internal
    Internet Speed
    10 down 1.5 up
    Country Flag
    micronesia
    State/Region Flag
    au victoria 2

mcguirk

New Member
Is there a way to post an image? I have created an image to show an example.
McGuirk
 

My Computer

System One

  • Manufacturer/Model
    Dell Vostro V1710
    CPU
    Intel (R)core(TM)2 Duo CPU T5670 @1.80 GHz
    Memory
    4.0 gb

mcguirk

New Member
I have attached a jpg file to illustrate what I've been trying to explain.
Thanks.
McGuirk
 

Attachments

  • pdf example.jpg
    pdf example.jpg
    49.3 KB · Views: 91

My Computer

System One

  • Manufacturer/Model
    Dell Vostro V1710
    CPU
    Intel (R)core(TM)2 Duo CPU T5670 @1.80 GHz
    Memory
    4.0 gb

austin123

New Member
I have subscription rights to the PDF documents and can save them (same pdf files) when using my desktop that has XP. The problem exists only when using my laptop that has Vista. Maybe there is some third variable accounts for the glitch, but I figured considering Vista was a place to start. discount o2 sensor
 

My Computer

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