unexpected shut down please help??

my computer has had this problem for a wile now it normally occurs when im installing a program or have a big program open such as sims 3 or 2 im only 16 and don't know 2 mush about computers iv tried to restore the pc to its factory settings to see if that would help but i wouldn't let me any help would be apeshiated thanks
 

My Computer

MrNeeds

PC Geek
Vista Guru
Gold Member
my computer has had this problem for a wile now it normally occurs when im installing a program or have a big program open such as sims 3 or 2 im only 16 and don't know 2 mush about computers iv tried to restore the pc to its factory settings to see if that would help but i wouldn't let me any help would be apeshiated thanks
Hi sarah, welcome to vista forums, can I just ask what happens when it shuts down, is it just a straight turn off or is it a blue screen?

If it's a straight shutdown then it maybe because your computer is overheating, It can be fixed by taking it down to your local computer store and they should be able to clean it out for you with a high powered air hose, if it's a blue screen then it maybe down to a driver error.

MrNeeds
 

My Computer

System One

  • Manufacturer/Model
    Custom Build
    CPU
    Intel Q6600 @ 2.8GHz
    Motherboard
    Evga NF78-CK-132-A 3-Way SLI
    Memory
    8Gb DDR2 Corsair Dominator @ 1066Mhz 5-5-5-15
    Graphics Card(s)
    EVGA 560 GTX SC FTW 1GB
    Sound Card
    Realtek ALC888 7.1 Audio, Logitech G35 7.1 Surround Headset
    Monitor(s) Displays
    Dell S2409W 16:9, HDMi, DVI & VGA
    Screen Resolution
    1920 x 1080
    Hard Drives
    Samsung 7200rpm 250Gb SATA,
    Samsung 7200rpm 750Gb SATA,
    WD 7200rpm 1TB SCSI SATA.
    PSU
    Xigmatek 750W Quad sli quad core 80% eff
    Case
    Antec 900 Gaming Case
    Cooling
    Zalman CNPS9700-NT NVIDIA Tritium, Dominator RAM cooler
    Mouse
    Razor Lachesis Banshee V2 Blue, 4000DPI
    Keyboard
    Logitech generic keyboard
    Internet Speed
    16Mb Sky bb
    Other Info
    Wireless Gaming Receiver for Windows, Wireless Xbox 360 Pad, Wireless Xbox 360 Les Paul Guitar

MrNeeds

PC Geek
Vista Guru
Gold Member
ok sarah, we need to find out what parts your computer is using so we can find the right program to install, can you go to the start menu and type in the bottom search bar "dxdiag.exe":
dxdiag.jpg

press enter and it'll bring up this window:
dxdiag system.jpg

now go to the display tab and click on it:
dxdiag display.jpg

and where it says on mine "name", can you tell me what it says to the right of that?

once we have done that, we can then focus on finding the driver you need
 

My Computer

System One

  • Manufacturer/Model
    Custom Build
    CPU
    Intel Q6600 @ 2.8GHz
    Motherboard
    Evga NF78-CK-132-A 3-Way SLI
    Memory
    8Gb DDR2 Corsair Dominator @ 1066Mhz 5-5-5-15
    Graphics Card(s)
    EVGA 560 GTX SC FTW 1GB
    Sound Card
    Realtek ALC888 7.1 Audio, Logitech G35 7.1 Surround Headset
    Monitor(s) Displays
    Dell S2409W 16:9, HDMi, DVI & VGA
    Screen Resolution
    1920 x 1080
    Hard Drives
    Samsung 7200rpm 250Gb SATA,
    Samsung 7200rpm 750Gb SATA,
    WD 7200rpm 1TB SCSI SATA.
    PSU
    Xigmatek 750W Quad sli quad core 80% eff
    Case
    Antec 900 Gaming Case
    Cooling
    Zalman CNPS9700-NT NVIDIA Tritium, Dominator RAM cooler
    Mouse
    Razor Lachesis Banshee V2 Blue, 4000DPI
    Keyboard
    Logitech generic keyboard
    Internet Speed
    16Mb Sky bb
    Other Info
    Wireless Gaming Receiver for Windows, Wireless Xbox 360 Pad, Wireless Xbox 360 Les Paul Guitar

MrNeeds

PC Geek
Vista Guru
Gold Member
ok, can you download these drivers here and install them for me and see if that helps the issue that you're having NVIDIA DRIVERS 266.58 WHQL
 

My Computer

System One

  • Manufacturer/Model
    Custom Build
    CPU
    Intel Q6600 @ 2.8GHz
    Motherboard
    Evga NF78-CK-132-A 3-Way SLI
    Memory
    8Gb DDR2 Corsair Dominator @ 1066Mhz 5-5-5-15
    Graphics Card(s)
    EVGA 560 GTX SC FTW 1GB
    Sound Card
    Realtek ALC888 7.1 Audio, Logitech G35 7.1 Surround Headset
    Monitor(s) Displays
    Dell S2409W 16:9, HDMi, DVI & VGA
    Screen Resolution
    1920 x 1080
    Hard Drives
    Samsung 7200rpm 250Gb SATA,
    Samsung 7200rpm 750Gb SATA,
    WD 7200rpm 1TB SCSI SATA.
    PSU
    Xigmatek 750W Quad sli quad core 80% eff
    Case
    Antec 900 Gaming Case
    Cooling
    Zalman CNPS9700-NT NVIDIA Tritium, Dominator RAM cooler
    Mouse
    Razor Lachesis Banshee V2 Blue, 4000DPI
    Keyboard
    Logitech generic keyboard
    Internet Speed
    16Mb Sky bb
    Other Info
    Wireless Gaming Receiver for Windows, Wireless Xbox 360 Pad, Wireless Xbox 360 Les Paul Guitar

Patonb

Vista Guru
Gold Member
You really need to know the 1st number from the blue screen, its like 0x0000003b,

Updating drivers randomly can lead to more issue.
 

My Computer

System One

  • CPU
    Dual L5639 // i7 950 @ 4.0Ghz
    Motherboard
    Evga SR-2 // Gigabyte x58a-ud3r
    Memory
    12Gig Corsair XMS3 // 6Gig OCZ Gold
    Graphics Card(s)
    gtx 560 ti // gtx 260-216
    Monitor(s) Displays
    Dual 22" // Headless
    Hard Drives
    OCZ aGILITY 3, 120Gig + Seagate 500Gig x 2
    PSU
    Silverstone da700 // Corsair 520hx
    Case
    Rosewill BlackHawk Ultra // Antec 900v1
    Cooling
    Twin CM Hyper 212+ // Noctua NH-u12
    Other Info
    Acer 8930 laptop with x9100...
the download thing diednt work and
it came up with this when i asked it to chek for a solution



Address a problem with your computer
You received this message because hardware or software on your computer caused Windows to shut down unexpectedly and restart. This is a serious problem, commonly referred to as a stop error or blue screen.

If you have received this error more than once, we recommend that you do the following:

Back up your files to avoid data loss in case of a complete hardware failure.

Contact the original manufacturer of your computer to determine the specific component which is failing.

How do I find my computer manufacturer?

Click the Start button , type msinfo32 in the Search box, and then press ENTER. Your computer manufacturer is listed as the System Manufacturer in the right pane of the System Information window.

Click to go online to see contact information for most computer manufacturers
Additional technical information

Although we know the problem is caused by a hardware component, the error report does not contain enough information to tell us the specific component. It is likely that the problem is being caused by one of the following computer components:

Random access memory (RAM)
System board
Central Processing Unit (CPU)
Power supply
 

My Computer

Patonb

Vista Guru
Gold Member
You need to check your memory.

Vista has a crappy memtester, but its a good start.

Goto the control panels and then to admin tools.

Click the Memory diagnostic tool, and run that. It'll test your ram/memory.
 

My Computer

System One

  • CPU
    Dual L5639 // i7 950 @ 4.0Ghz
    Motherboard
    Evga SR-2 // Gigabyte x58a-ud3r
    Memory
    12Gig Corsair XMS3 // 6Gig OCZ Gold
    Graphics Card(s)
    gtx 560 ti // gtx 260-216
    Monitor(s) Displays
    Dual 22" // Headless
    Hard Drives
    OCZ aGILITY 3, 120Gig + Seagate 500Gig x 2
    PSU
    Silverstone da700 // Corsair 520hx
    Case
    Rosewill BlackHawk Ultra // Antec 900v1
    Cooling
    Twin CM Hyper 212+ // Noctua NH-u12
    Other Info
    Acer 8930 laptop with x9100...

Patonb

Vista Guru
Gold Member
Darn... I guess you might want to go to C:\Windows\Minidump
Zip up the files into 1 and attach them to your post.
 

My Computer

System One

  • CPU
    Dual L5639 // i7 950 @ 4.0Ghz
    Motherboard
    Evga SR-2 // Gigabyte x58a-ud3r
    Memory
    12Gig Corsair XMS3 // 6Gig OCZ Gold
    Graphics Card(s)
    gtx 560 ti // gtx 260-216
    Monitor(s) Displays
    Dual 22" // Headless
    Hard Drives
    OCZ aGILITY 3, 120Gig + Seagate 500Gig x 2
    PSU
    Silverstone da700 // Corsair 520hx
    Case
    Rosewill BlackHawk Ultra // Antec 900v1
    Cooling
    Twin CM Hyper 212+ // Noctua NH-u12
    Other Info
    Acer 8930 laptop with x9100...
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