Vista SP1 won't install.

MrPyle

New Member
First, let me clarify, I do this stuff every day, all day. But I am almost out of ideas. So here I am, seeking a fresh set of eyes and ideas.

I have here, what was an XP machine. Following the upgrade path to Windows 7, I've upgraded to Vista Home first. And now that Vista is on it, I've been trying to get SP1 installed so that I can upgrade it to Windows 7. Clean install is not an option. We're trying to maintain all of the currently installed programs.

I have attempted SP1 install from Windows Updates, which says successful, but it is not. I've downloaded the stand alone and tried that, which gets to Stage 3 of 3 100% and then reverts. I've found many suggestions online, of which none have panned out. SURT finds no problems.

Attached is a zip file containing a few logs (cbs, surt, wu). Anyone here game at helping figure this out?
 

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Vistaar

Vista Guru
Clean install is not an option. We're trying to maintain all of the currently installed programs.
In that case my advice is to stick with XP. In-place upgrades from Vista to Windows 7 nearly always fail in any case, and it certainly does not bode well that the Vista SP1 standalone installer (which has no prerequisites) is failing. Edit: If you're including a CBS log, your Vista media must be corrupt.
 
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My Computer

System One

  • Operating System
    Vista Home Premium x86 SP2
    Manufacturer/Model
    HP Pavilion Elite m9150f
    CPU
    Intel Q6600
    Memory
    3 GB
    Graphics Card(s)
    NVIDIA GeForce 8500 GT

townsbg

~~тσωηsвg~~
Vista Guru
Gold Member
I didn't know that you could upgrade from XP to vista. Have you turned off antivirus? Have you tried google?
 

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System One System Two

  • Operating System
    Windows 7 Pro x64
    Manufacturer/Model
    Mid 2010 iMac
    CPU
    Quad core 3.2 Ghz Intel I3
    Memory
    8 gb
    Graphics Card(s)
    ATI Radeon HD 5670 512 mb ram
    Screen Resolution
    1920x1080 and 1440x900
    Hard Drives
    1 TB
    Other Info
    N/A
  • Operating System
    Windows 2008 R2 Enterprise
    Manufacturer/Model
    Compaq Presario SR5350F
    CPU
    Pentium 2.0 gHZ Dual core E2160
    Memory
    2 gb
    Screen Resolution
    1440 x 900
    Hard Drives
    300 GB

MrPyle

New Member
In that case my advice is to stick with XP. In-place upgrades from Vista to Windows 7 nearly always fail in any case, and it certainly does not bode well that the Vista SP1 standalone installer (which has no prerequisites) is failing. Edit: If you're including a CBS log, your Vista media must be corrupt.
Too late for that. Already upgraded to Vista. I've been in the repair business for 18+ years now. And have done many XP - Vista - 7 upgrades without fail or issues. This particular one has just gotten the better of me.

I didn't know that you could upgrade from XP to vista. Have you turned off antivirus? Have you tried google?
I've been all over Google. There are a few reasons and solutions for the revert at 100%. But none I have found apply to this. In the CBS log you can see this -

2019-08-12 09:52:35, Info CBS PA-RA: PAC dependent packages found...begin PAC processing
2019-08-12 09:52:35, Info CBS Session: 30757141:842037366 initialized.
2019-08-12 09:52:35, Info CBS PA: Failed reading previous hrResult from registry. hr: 0x80070002
2019-08-12 09:52:38, Info CBS PA: Checking Dependent Package 0: Package_for_KB937287~31bf3856ad364e35~x86~~6.0.1.18000
2019-08-12 09:52:38, Info CBS PA: Checking Dependent Package 1: KB937954~31bf3856ad364e35~x86~~6.0.1.18000
2019-08-12 09:52:38, Info CBS PA: Checking Dependent Package 2: Package_for_KB935509~31bf3856ad364e35~x86~~6.0.1.9
2019-08-12 09:52:39, Info CBS PA: Checking Dependent Package 3: Package_for_KB938371~31bf3856ad364e35~x86~~6.0.2.27
2019-08-12 09:52:39, Error CBS PA: Dependent Package is not succesfully installed: Package_for_KB938371~31bf3856ad364e35~x86~~6.0.2.27. hr: 0x0
2019-08-12 09:52:39, Error CBS PA: Failed in Checking Dependency Chain. hr: 0x800f082c
2019-08-12 09:52:39, Error CBS PA: Clearing the Dependency list on failure hr: 0x800f082c
2019-08-12 09:52:39, Error CBS PA: Clearing the Package Identity list on failure hr: 0x800f082c
2019-08-12 09:52:39, Error CBS PA: Failed to install pending packages. hr: 0x800f082c
2019-08-12 09:52:39, Error CBS PA: Failed PAC processing. hr: 0x800f082c


KB938371 appears to maybe be the culprit. So I've attempted to reinstall it. But then get a message that it does not apply. So after a few registry changes pertaining to this KB, I was able to get it to reinstall. But, SP1 still fails and the same error persists in the CBS log.
 

My Computer

Vistaar

Vista Guru
Too late for that. Already upgraded to Vista. I've been in the repair business for 18+ years now. And have done many XP - Vista - 7 upgrades...
You mean you didn't make an image of the XP system with software so irreplaceable that "clean install is not an option"?
 

My Computer

System One

  • Operating System
    Vista Home Premium x86 SP2
    Manufacturer/Model
    HP Pavilion Elite m9150f
    CPU
    Intel Q6600
    Memory
    3 GB
    Graphics Card(s)
    NVIDIA GeForce 8500 GT

MrPyle

New Member
You mean you didn't make an image of the XP system with software so irreplaceable that "clean install is not an option"?
I have a mirror copy of the original drive. Clean install is not an option because the customer has a lot of software installed. Upgrading allows him to keep his software. Some of it he can replace, some of it he can not. I'm in the process of a clean install of Vista to another machine, updating it to the point that SP1 would be the next update. Then I'm going through manually to compare files and registry entries. Long process, but maybe I'll find something amiss. My reason for posting here, is mostly for fresh ideas. Sometimes when working a problem for too long, you get tunnel vision lol.
 

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wither 3

Vista Guru
Gold Member
You can get a Vista ISO which includes SP2 from EX_Brit if that would help.
 

My Computer

System One

  • Operating System
    Vista Home Premium 64 bit SP2
    Manufacturer/Model
    Cyberpower
    CPU
    Intel Quad CPU Q6700 2.67 GHZ
    Motherboard
    NVIDIA 780i
    Memory
    4 GB
    Graphics Card(s)
    MSI GTX 560 TI Twin Frozr
    Sound Card
    Sound Blaster SB Audigy
    Monitor(s) Displays
    Viewsonic VG2436
    Screen Resolution
    1920x1080p
    Hard Drives
    Samsung HD 105SI
    WDC WD20
    Case
    Apevia XJupiter
    Cooling
    air
    Mouse
    Logitech MX 600
    Keyboard
    Logitech MX 3200
    Internet Speed
    30 Mbps

townsbg

~~тσωηsвg~~
Vista Guru
Gold Member

My Computers

System One System Two

  • Operating System
    Windows 7 Pro x64
    Manufacturer/Model
    Mid 2010 iMac
    CPU
    Quad core 3.2 Ghz Intel I3
    Memory
    8 gb
    Graphics Card(s)
    ATI Radeon HD 5670 512 mb ram
    Screen Resolution
    1920x1080 and 1440x900
    Hard Drives
    1 TB
    Other Info
    N/A
  • Operating System
    Windows 2008 R2 Enterprise
    Manufacturer/Model
    Compaq Presario SR5350F
    CPU
    Pentium 2.0 gHZ Dual core E2160
    Memory
    2 gb
    Screen Resolution
    1440 x 900
    Hard Drives
    300 GB

Vistaar

Vista Guru
I wouldn't have checked for updates at all because the SP1 standalone installer has no prerequisites.
 

My Computer

System One

  • Operating System
    Vista Home Premium x86 SP2
    Manufacturer/Model
    HP Pavilion Elite m9150f
    CPU
    Intel Q6600
    Memory
    3 GB
    Graphics Card(s)
    NVIDIA GeForce 8500 GT

MrPyle

New Member
The log references an update. I would try manually installing it. Download Update for Windows Vista (KB938371) from Official Microsoft Download Center
That's the update that is already installed, and can not be uninstalled through normal means. I see where CBS log indicates it's not successfully installed during sp1 install. I've already attempted a stand alone install of it, says its not needed. So I changed the install state in the registry, and was able to get it to install again. But same error in the cbs log when installing sp1. Stage 3 of 3 100% and reverts.
 

My Computer

SIW2

Vista Guru
Gold Member
Simpler to go from XP to win7 as outlined here:
 

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System One

  • CPU
    Intel E8400
    Motherboard
    ASRock1333-GLAN R2.0
    Memory
    2gb DDR2 800
    Graphics Card(s)
    nvidia 9500GT 1gb
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