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Solved Vista won't boot, System restore/Startup repair can't fix

#1
The machine starts to boot normally, but stays on the green scrolling bar loading splash screen window. It doesn't freeze, it just never moves on from that screen. It will not load in safe mode or last known good config either. I've run hardware diags and they all pass with flying colors.

Startup Repair listed the following as the problem details but was unable to fix problem.

Problem Event Name:Startup repairV2

Problem Signature 01: AutoFailure

Prob Sig 02: 6.0.6001.18000.6.0.6001.18000

Prob Sig 03: 6

Prob Sig 04: 786444

Prob Sig 05: Unknown

Prob Sig 06: NoRootCause

Prob Sig 07: 0

Prob Sig 08: 2

Prob Sig 09: WrpRepair

Prob Sig 10: 87

Is there anything else I can try besides reloading Vista onto the laptop? Thanks.
 

My Computer

americancritic

Vista Guru
Gold Member
#2
Hello and welcome to the forum.

We need some more info on your system..

1. Manufacture name...
2. Model Number...
3. Laptop or desktop...
4. 32 bit or 64 bit
5. Name of your anti-virus...
 

My Computer

System One

  • Manufacturer/Model
    a6530f Desktop
    CPU
    HP-PAVILION
    Motherboard
    M2N68-LA (Narra3)
    Memory
    8 Gigs of Ram/DDR2 PC2-6400 MB/sec
    Graphics Card(s)
    NVIDIA GeForce 6150SE nForce 430
    Sound Card
    Intergrated Realtex ALC888S Audio
    Monitor(s) Displays
    LG W40 series widescreen
    Screen Resolution
    1600 X 900
    Hard Drives
    1 640 GB Sata transfer rating: 3.0 Gb/sec speed: 7200 RPM
    PSU
    300W
    Case
    Mid-Size ATX
    Mouse
    Microsoft Wireless Mouse 5000
    Keyboard
    HP Multimedia Keyboard
    Other Info
    Processor: AMD Phenom X3 8450 Operating speed: Up to 2.1 GHz, Number of cores: 3, Socket: AM2+, Bus speed: 3600 MHz HT3 (clocked down to 2000 MHz)

    Modem: 56K WinModem/

    Supermulti: 16X DVD(+/-)R/RW 12X Ram (+/-)R DL Lightscribe SATA Drive

    Menory Card Reader: 15-in-1 Multimedia Card Reader

    Media Drive

americancritic

Vista Guru
Gold Member
#4
Thank you for getting back to us so fast, I would say stay on line with us because more members will joining in on this with all kinds of advice...

Tom
 

My Computer

System One

  • Manufacturer/Model
    a6530f Desktop
    CPU
    HP-PAVILION
    Motherboard
    M2N68-LA (Narra3)
    Memory
    8 Gigs of Ram/DDR2 PC2-6400 MB/sec
    Graphics Card(s)
    NVIDIA GeForce 6150SE nForce 430
    Sound Card
    Intergrated Realtex ALC888S Audio
    Monitor(s) Displays
    LG W40 series widescreen
    Screen Resolution
    1600 X 900
    Hard Drives
    1 640 GB Sata transfer rating: 3.0 Gb/sec speed: 7200 RPM
    PSU
    300W
    Case
    Mid-Size ATX
    Mouse
    Microsoft Wireless Mouse 5000
    Keyboard
    HP Multimedia Keyboard
    Other Info
    Processor: AMD Phenom X3 8450 Operating speed: Up to 2.1 GHz, Number of cores: 3, Socket: AM2+, Bus speed: 3600 MHz HT3 (clocked down to 2000 MHz)

    Modem: 56K WinModem/

    Supermulti: 16X DVD(+/-)R/RW 12X Ram (+/-)R DL Lightscribe SATA Drive

    Menory Card Reader: 15-in-1 Multimedia Card Reader

    Media Drive
#5
Hi welcome to the forum. Sorry you have problems.
A couple of questions first I'm afraid.
Have you had any heavy downloads lately?
Or computer gaming?
How much memory do you have ib the computer?
What, if anything were you doing before it went wrong?
Thank you

Does it otherwise swith on & off OK?
 
Last edited:

My Computer

System One

  • Manufacturer/Model
    Hewlett-Packard SR5019UK
    CPU
    AMD Athlon 64 processor 3800 + 2.40GHz
    Motherboard
    M2N68-LA (Narra)
    Memory
    2.50GB
    Graphics Card(s)
    nVidia GeForce
    Sound Card
    Realtec ALC888 Audio
    Monitor(s) Displays
    17" LCD Monitor
    Hard Drives
    160 Gb Usable Hard Drive
    Other Info
    HP G56 Laptop Win 7 64bit. 4Gb Ram DDR2's. Hitachi 450Gb Hard Drive. Pentium(R) Duel-Core CPU.
#6
Hi kesume. :)

Most recent downloads were Microsoft updates I ran on it a couple weeks ago.
We don't game with the machine because it is a work machine.
It has 4gb ram.
It switches on and off just fine other than getting stuck at the splash screen.
The user had it on in the office the day before, just doing his work (word, excel, outlook, accounting software via citrix, etc.) and it seemed to be working fine he says.

It behaves the same in or out of the doc with or without any external devices plugged into it. It seems as though vista is corrupted some how.

Thanks for your reply.
 

My Computer

#7
Hi,
If you haven't done this could you try it please. I know sounds a little strange!

First:- Disconnect all peripheral devices and remove all USB devices .
We do not need all the accessories, to test the computer!

Disconnect the power adaptor (AC unit), remove the battery, then ‘Press and Hold’ the power button for at least 30 seconds.

Reconnect the AC power adaptor unit (but not the battery), Press the Powerbutton, see if it boots & opens.

If you are still having problems , if you are able, could you perform a clean boot?
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
Hope this helps.
Thank you.
 

My Computer

System One

  • Manufacturer/Model
    Hewlett-Packard SR5019UK
    CPU
    AMD Athlon 64 processor 3800 + 2.40GHz
    Motherboard
    M2N68-LA (Narra)
    Memory
    2.50GB
    Graphics Card(s)
    nVidia GeForce
    Sound Card
    Realtec ALC888 Audio
    Monitor(s) Displays
    17" LCD Monitor
    Hard Drives
    160 Gb Usable Hard Drive
    Other Info
    HP G56 Laptop Win 7 64bit. 4Gb Ram DDR2's. Hitachi 450Gb Hard Drive. Pentium(R) Duel-Core CPU.
#8
Morning kesume, thanks for your reply this morning. I did as you asked and the tablet is bahaving the same this morning, gets stuck at the splash screen after removing battery and ac power and holding power button down for over 30 sec, then plugged back in w/out battery and turned on.
 

My Computer

#9

My Computer

System One

  • Manufacturer/Model
    Hewlett-Packard SR5019UK
    CPU
    AMD Athlon 64 processor 3800 + 2.40GHz
    Motherboard
    M2N68-LA (Narra)
    Memory
    2.50GB
    Graphics Card(s)
    nVidia GeForce
    Sound Card
    Realtec ALC888 Audio
    Monitor(s) Displays
    17" LCD Monitor
    Hard Drives
    160 Gb Usable Hard Drive
    Other Info
    HP G56 Laptop Win 7 64bit. 4Gb Ram DDR2's. Hitachi 450Gb Hard Drive. Pentium(R) Duel-Core CPU.
#10
OK, so I can't try clean boot because the computer never gets past the splash screen.

When I try to boot into safe mode, it stops at loading drivers, crcdisk.sys is the last file it lists as loaded.
 

My Computer

#11

My Computer

System One

  • Manufacturer/Model
    Hewlett-Packard SR5019UK
    CPU
    AMD Athlon 64 processor 3800 + 2.40GHz
    Motherboard
    M2N68-LA (Narra)
    Memory
    2.50GB
    Graphics Card(s)
    nVidia GeForce
    Sound Card
    Realtec ALC888 Audio
    Monitor(s) Displays
    17" LCD Monitor
    Hard Drives
    160 Gb Usable Hard Drive
    Other Info
    HP G56 Laptop Win 7 64bit. 4Gb Ram DDR2's. Hitachi 450Gb Hard Drive. Pentium(R) Duel-Core CPU.
#12
No I can't do that, because it won't boot into windows. I can hit F8 and bring up the Advanced Boot options and select safe mode from there, however, it only gets so far in loading in safe mode and stops where it says, "Loading Windows Files, Please wait..." and it has all of the system files that it has been loading scrolling up on the screen, and the last one it loads is crcdisk.sys.

Is there a way to get to the recovery console so I can run SFC or something? Do you think that would even help?

Thanks again! :)
 

My Computer

#13

My Computer

System One

  • Manufacturer/Model
    Hewlett-Packard SR5019UK
    CPU
    AMD Athlon 64 processor 3800 + 2.40GHz
    Motherboard
    M2N68-LA (Narra)
    Memory
    2.50GB
    Graphics Card(s)
    nVidia GeForce
    Sound Card
    Realtec ALC888 Audio
    Monitor(s) Displays
    17" LCD Monitor
    Hard Drives
    160 Gb Usable Hard Drive
    Other Info
    HP G56 Laptop Win 7 64bit. 4Gb Ram DDR2's. Hitachi 450Gb Hard Drive. Pentium(R) Duel-Core CPU.
#14
Hmm, OK, I tried safe mode cmd prompt, but it still stops at crcdisk.sys.

The OS disk I have came from Fujitsu and they do not have the option on there to go to cmd prompt or console when booting from it. :(

What should I try next?
 

My Computer

#15
Have you got any system restore discs?
Original cd's for the computer? Or the OEM disc, what does it allow you to do? What options does it give?
In F8, what options does it give you other than safe mode?
Have you managed to back up your data?
 

My Computer

System One

  • Manufacturer/Model
    Hewlett-Packard SR5019UK
    CPU
    AMD Athlon 64 processor 3800 + 2.40GHz
    Motherboard
    M2N68-LA (Narra)
    Memory
    2.50GB
    Graphics Card(s)
    nVidia GeForce
    Sound Card
    Realtec ALC888 Audio
    Monitor(s) Displays
    17" LCD Monitor
    Hard Drives
    160 Gb Usable Hard Drive
    Other Info
    HP G56 Laptop Win 7 64bit. 4Gb Ram DDR2's. Hitachi 450Gb Hard Drive. Pentium(R) Duel-Core CPU.
#16

My Computer

System One

  • Manufacturer/Model
    Hewlett-Packard SR5019UK
    CPU
    AMD Athlon 64 processor 3800 + 2.40GHz
    Motherboard
    M2N68-LA (Narra)
    Memory
    2.50GB
    Graphics Card(s)
    nVidia GeForce
    Sound Card
    Realtec ALC888 Audio
    Monitor(s) Displays
    17" LCD Monitor
    Hard Drives
    160 Gb Usable Hard Drive
    Other Info
    HP G56 Laptop Win 7 64bit. 4Gb Ram DDR2's. Hitachi 450Gb Hard Drive. Pentium(R) Duel-Core CPU.
#19
I don't know if it will run chkdsk, I can't find a way to get to a cmd prompt.
Can you get a command prompt if in Safe Mode?
Thank you.
 

My Computer

System One

  • Manufacturer/Model
    Hewlett-Packard SR5019UK
    CPU
    AMD Athlon 64 processor 3800 + 2.40GHz
    Motherboard
    M2N68-LA (Narra)
    Memory
    2.50GB
    Graphics Card(s)
    nVidia GeForce
    Sound Card
    Realtec ALC888 Audio
    Monitor(s) Displays
    17" LCD Monitor
    Hard Drives
    160 Gb Usable Hard Drive
    Other Info
    HP G56 Laptop Win 7 64bit. 4Gb Ram DDR2's. Hitachi 450Gb Hard Drive. Pentium(R) Duel-Core CPU.
#20
In the Advanced Boot Options screenshot.
It gives you an option to go to Safe Mode with Command Prompt!
Have you tried this?
 

My Computer

System One

  • Manufacturer/Model
    Hewlett-Packard SR5019UK
    CPU
    AMD Athlon 64 processor 3800 + 2.40GHz
    Motherboard
    M2N68-LA (Narra)
    Memory
    2.50GB
    Graphics Card(s)
    nVidia GeForce
    Sound Card
    Realtec ALC888 Audio
    Monitor(s) Displays
    17" LCD Monitor
    Hard Drives
    160 Gb Usable Hard Drive
    Other Info
    HP G56 Laptop Win 7 64bit. 4Gb Ram DDR2's. Hitachi 450Gb Hard Drive. Pentium(R) Duel-Core CPU.