Solved Why is CD ROM Drive Unavailable?

yapeen

New Member
I have a Toshiba Satellite with Vista32bit and the CD ROM drive is not working. It is called MAT****A DVD-RAM UJ-850S ATA Device.
(:eek:**** indicate profanity so please use your imagination--starts with 's', ends with 't')

In 'Device Manager' I get this message "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing (Code39). When I click "check for solutions" nothing is reported back to me and I can't find out what Code 39 means.

When I try to update the driver, I get this message "The best driver software for your device is already installed. Windows has determined the driver software for your device is up to date."

I've also run a ParetoLogic driver scan and it says the driver is okay and up to date.

System Information says Drive-Not Available and Status-Error.

Also the Network Adaptor 6TO4 Adaptor is in a state of error and System Information says "This device is not working properly because Windows cannot load the drivers required for this device."

I think the problem was caused when I reinstalled my printer using the disc. I reinstalled it then updated it online. The disc drive whirred into action when I clicked to update the driver, I remembered I hadn't removed the disc and promptly did so...I think that was my mistake.

But how can I fix it? Does anyone know? Please.

Regards
Yapeen
 

My Computer

System One

  • Manufacturer/Model
    XC3940-Toshiba Satellite A100/400 NB
    CPU
    Intel zCore Duo processor T2350 1.86GH
    Memory
    1GB (512+512MB) DDR2
    Monitor(s) Displays
    15.4" TruBrite Widescreen XGA
    Screen Resolution
    1280 x 800
    Hard Drives
    120GB (5400rpm) SATA
    Internet Speed
    dial-up

zigzag3143

Banned

My Computer

System One

  • Manufacturer/Model
    Dell Inspiron E 1405
    CPU
    [email protected]
    Memory
    4 gigs
    Graphics Card(s)
    integrated intel 945
    Sound Card
    integrated
    Screen Resolution
    1440x900
    Hard Drives
    300 gig internal
    Internet Speed
    10 down 1.5 up

yapeen

New Member
Ken

Thank you so much. The PC Hell link has fixed it. I didn't uninstall the driver, just followed the other instructions.

I'm a complete computer novice so it's wonderful to have this solved so easily (in the end!)

Thanks again.

Yapeen
 

My Computer

System One

  • Manufacturer/Model
    XC3940-Toshiba Satellite A100/400 NB
    CPU
    Intel zCore Duo processor T2350 1.86GH
    Memory
    1GB (512+512MB) DDR2
    Monitor(s) Displays
    15.4" TruBrite Widescreen XGA
    Screen Resolution
    1280 x 800
    Hard Drives
    120GB (5400rpm) SATA
    Internet Speed
    dial-up

blue75

Banned
Google FTW :D I can google just about anything and with a little sifting come up with the solution ;)
 

My Computer

System One

  • Manufacturer/Model
    gateway
    CPU
    intel quad
    Memory
    8 gig
    Graphics Card(s)
    nvidia
    Sound Card
    realtek
    Monitor(s) Displays
    19' widescreen
    Screen Resolution
    1440 x 900
    Hard Drives
    581 gb
    Internet Speed
    High speed Comcast cable

zigzag3143

Banned
yappen

Glad you are working. It was an easy one for a change<g>
 

My Computer

System One

  • Manufacturer/Model
    Dell Inspiron E 1405
    CPU
    [email protected]
    Memory
    4 gigs
    Graphics Card(s)
    integrated intel 945
    Sound Card
    integrated
    Screen Resolution
    1440x900
    Hard Drives
    300 gig internal
    Internet Speed
    10 down 1.5 up

yapeen

New Member
I have had this problem again i.e. the CD ROM drive not being recognized. This message appeared when a disc was inserted, "Windows Media Center cannot detect a video DVD in the DVD-ROM drive. Insert a video DVD into the drive."

The previous solution couldn't be applied (i.e. for Error Code 39) but after a process of elimination I found the cause of the problem.

It was a Windows update:
Update for Windows Mail Junk E-mail Filter [March 2012] (KB905866)

[FONT=&quot]After uninstalling the update and restarting the computer, the drive was working once more.

Hope this information saves other people a lot of bother.

Yapeen

[/FONT]
 

My Computer

System One

  • Manufacturer/Model
    XC3940-Toshiba Satellite A100/400 NB
    CPU
    Intel zCore Duo processor T2350 1.86GH
    Memory
    1GB (512+512MB) DDR2
    Monitor(s) Displays
    15.4" TruBrite Widescreen XGA
    Screen Resolution
    1280 x 800
    Hard Drives
    120GB (5400rpm) SATA
    Internet Speed
    dial-up
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