Solved Why is CD ROM Drive Unavailable?

[yapeen]

I have a Toshiba Satellite with Vista32bit and the CD ROM drive is not working. It is called MAT****A DVD-RAM UJ-850S ATA Device.
(:eek:**** indicate profanity so please use your imagination--starts with 's', ends with 't')

In 'Device Manager' I get this message "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing (Code39). When I click "check for solutions" nothing is reported back to me and I can't find out what Code 39 means.

When I try to update the driver, I get this message "The best driver software for your device is already installed. Windows has determined the driver software for your device is up to date."

I've also run a ParetoLogic driver scan and it says the driver is okay and up to date.

System Information says Drive-Not Available and Status-Error.

Also the Network Adaptor 6TO4 Adaptor is in a state of error and System Information says "This device is not working properly because Windows cannot load the drivers required for this device."

I think the problem was caused when I reinstalled my printer using the disc. I reinstalled it then updated it online. The disc drive whirred into action when I clicked to update the driver, I remembered I hadn't removed the disc and promptly did so...I think that was my mistake.

But how can I fix it? Does anyone know? Please.

Regards
Yapeen

 

[zigzag3143]

Yapeen

Uninstall the drivers that are not properly installed and let vista find them. If vista cant find them download them for the Mat***** web site and install in safe mode.

Code 39 description and fix can be found here PC Hell: How to Fix Error Code 39 with DVD or CD-ROM drive in Windows XP/Vista All I had to do was google it


Ken

 

[yapeen]

Ken

Thank you so much. The PC Hell link has fixed it. I didn't uninstall the driver, just followed the other instructions.

I'm a complete computer novice so it's wonderful to have this solved so easily (in the end!)

Thanks again.

Yapeen

 

[blue75]

Google FTW :D I can google just about anything and with a little sifting come up with the solution

 

[zigzag3143]

yappen

Glad you are working. It was an easy one for a change<g>

 

[yapeen]

I have had this problem again i.e. the CD ROM drive not being recognized. This message appeared when a disc was inserted, "Windows Media Center cannot detect a video DVD in the DVD-ROM drive. Insert a video DVD into the drive."

The previous solution couldn't be applied (i.e. for Error Code 39) but after a process of elimination I found the cause of the problem.

It was a Windows update:
Update for Windows Mail Junk E-mail Filter [March 2012] (KB905866)

[FONT=&quot]After uninstalling the update and restarting the computer, the drive was working once more.

Hope this information saves other people a lot of bother.

Yapeen
[/FONT]