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Browsers & Email Windows Mail problems

Brink

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mvp
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Windows Mail problems How to Get Rid of Stuck Undeletable Messages and Reset Windows Mail
Windows Mail is a new version of Outlook Express with a new name for Vista. Windows Mail only supports POP3 and IMAP E-mail accounts not Web Site based accounts (Ex:Hotmail or Yahoo) unless they are the paid versions with the POP3 option. This tutorial gives some solutions to the most common issues.
Published by Brink Category: Browsers & Email 
#1
ByLine
How to Get Rid of Stuck Undeletable Messages and Reset Windows Mail
Synopsis
Windows Mail is a new version of Outlook Express with a new name for Vista. Windows Mail only supports POP3 and IMAP E-mail accounts not Web Site based accounts (Ex:Hotmail or Yahoo) unless they are the paid versions with the POP3 option. This tutorial gives some solutions to the most common issues.
How to Fix Most Problems with Vista Windows Mail

information   Information
Windows Mail is a new version of Outlook Express with a new name for Vista. Windows Mail only supports POP3 and IMAP E-mail accounts not Web Site based accounts (EX: Hotmail or Yahoo) unless they are the paid versions with the POP3 option. Below are some solutions to the most common issues. For more information, see: www.oehelp.com/
Tip   Tip
For a list of error code numbers and their description for Windows Mail and Windows Live Mail, see: Microsoft Help and Support: Windows Mail and Windows Live Mail error codes





PROBLEM ONE
How to Remove a Stuck Undeletable Message in Windows Mail


information   Information
Do the section below for the folder that you have the stuck undeletable message in to remove it. The To Reset Windows Mail section will get rid of a stuck message in any folder.
Note   Note
This is the usual error message that you will get:

Unknown error has occurred, Windows Mail encountered an unexpected problem while displaying this message. Check your computer for low memory or low disk space and try again.




First
Antivirus and other Security Programs with Windows Mail
Note   Note
1. Make sure your antivirus or any other security programs have all of their email scanning options turned off. The emailscaning option is a redundant feature.​
NOTE: These scanning options can corrupt Windows Mail entire message folder, or the entire message store, when it attempts to remove a message it thinks contains a potential virus. You will still be protected against infection with the antivirus program's system protection. These email scans can also cause problems with opening attachments in Windows Mail to.​
2. Check the program's website for a update and install it, then install the KB941090 Update in the SECOND section below to.​
3. If step 2 does not help, then you may need to uninstall the program completely until they have a update that will allow it to work properly with Windows Mail.​
NOTE: Older versions of Norton, McAfee, and Trend may need to be uninstalled. They have had problems working properly with Windows Mail, and simply turning off the email scanning options will not always be sufficient. If Norton does not uninstall cleanly, then you will need to use the Norton Removal Tool. If McAfee does not uninstall cleanly, then you will need to use the MCPR Removal Tool (step 2 at link).​
4. If this still does not help, then your email account has been corrupted.​
A) Delete your current email account. (Click on Tools, Accounts in Windows Mail)​
WARNING: Be sure to backup (Export) any email messages you want to keep. See this tutorial for how: How to Backup and Restore Messages in Windows Mail
B) Close and reopen Windows Mail.​
C) Add the email account again. (Click Tools, Accounts, Add, E-mail)​

5. Some Free Alternative Antivirus Programs:
NOTE: These work with Vista 32 bit (x86) or 64 bit (x64) with no problems, but will need to have their email scanning options turned off as well.
(Do a Custom install and do not install the email scanning option.)​
(Do a Custom install and do not install the email scanning option.)​



Second
How to Remove a Stuck Message in All Mailbox Folders
Note   Note

  • The KB941090 Update will work on all Windows Mail mailbox folders for removing a stuck undeletable message. I would recommend to install it first instead of doing the manual solutions below.
  • The KB941090 Update is already included in Vista SP1 and SP2.
  • If you are unable to install the KB941090 update from steps 2A or 2B, then you can try the Workaround in the link in the Note for step 3 below or try manually deleting the message(s) using the Manual section below.
warning   Warning
The KB941090 update will just fix this for now. To help prevent this from happening again, read the First section above.
1. Close Windows Mail if open.​
2. Download the Microsoft Help and Support: KB941090 Update Download Package for your 32 bit (x86) or 64 bit (x64) version of Vista.​
NOTE: To see what bit version you have of Vista, open the Control Panel (Classic View) and click the System icon, or right click Computer in the Start Menu and click Properties. You will see the bit version under the System type section.

3. Install it.​
NOTE: If you get the The update does not apply to your system message (See screenshot below), then check to make sure that you downloaded the correct 32 bit or 64 bit version for your computer. If you have the correct version, then you already have it installed since the Vista SP1 and SP2 does include this update in it. You can try the Manual methods below, or the Workaround section in the link Microsoft Help and Support: KB941090 to fix this problem.​
Update.jpg

4. Reopen Windows Mail and check to see if the stuck message is gone, or that it can be deleted now.​
NOTE: If you still cannot delete them, then restart the computer and try again.​
How to Remove a Stuck Message in the Deleted Items Folder Manually :
NOTE: This sometimes may slowly delete them one by one in the Deleted Items.
OPTION ONE:
1. Click on another folder other than the Deleted Items folder.​
2. Right click Deleted Items folder or click Edit at top.​
3. Click Empty 'Deleted Items' folder.​
4. Click Yes for confirmation prompt.​
5. Repeat until the messages are all gone.​

OPTION TWO:
1. Click on Deleted Items folder to open it.​
2. Click on a message to delete and click on the red X icon on the toolbar.​
NOTE: You can repeat this one by one for each message you want deleted, or press Ctrl+A, or clicking on Edit - Select All, and click the red X to select and delete all messages.​

How to Remove a Stuck Message in the Junk E-mail Folder Manually :
NOTE: This sometimes may slowly delete them one by one in the Junk E-mail folder.
OPTION ONE:
1. Click on another folder other than the Junk E-mail folder.​
2. Right click Junk E-mail folder.​
3. Click Empty 'Junk E-mail' folder.​
4. Click Yes for confirmation prompt.​
5. Repeat until the messages are all gone.​
6. You should now be able to delete them in the Deleted Items folder.​

OPTION TWO:
1. Click on Junk E-mail folder to open it.​
2. Click on a message to delete and click on the red X icon on the toolbar.​
NOTE: You can repeat this one by one for each message you want deleted, or press Ctrl+A, or clicking on Edit - Select All, and click the red X to select and delete all messages.​





Third
Compact and Repair the Windows Mail Database
NOTE: WMUtil is a small utility to allow users to compact and repair the Windows Mail database in Windows Vista.
The Windows Mail database periodically needs compacting and defragmenting to function with maximal performance. Currently there is no manual method to compact the database in Windows Mail, unless one tinkers with the values set at Tools | Options | Advanced | Maintenance. WMUtil allows the user to manually compact the database to remove any wasted space from it.
Occasionally the database becomes corrupted as indicated for example by the inability of being able to delete messages from various folders. The Windows Mail database has a built-in repair feature that can sometimes fix such problems. Windows Mail provides no access to this feature, so clicking on the Repair button will manually run the repair feature on the database. Clicking on the Clear Outbox button will remove references in the database to phantom outbox messages.​
1. Download and install WMutil, then just follow that site's instructions step by step for the "program operation".​




Fourth
Check Email at Online Access
NOTE: Sometimes a email will get stuck at your email provider's online website access where you can alternatively access your email other than from your computer.​
1. Log in to you online email access for the account that you have in Windows Mail that has a stuck message.​
2. See if you can resend or delete the stuck message here.​




Fifth
Alternatives to Windows Mail
NOTE: If you are not comfortable doing the steps in this tutorial, continue to have problems with Windows Mail even after this, or just tired of messing with Windows Mail, then I would recommend for you to switch (upgrade) to the free:​
Windows Live Mail :
To Read About It see:
NOTE: It supports Pop3, IMAP, HTTP website (EX: Hotmail) email, and is a lot more stable. Plus, WLM will minimize to a tray bar icon, checks spelling as you type messages, and has a separate Inbox for each email account. WLM will automatically import Windows Mail messages, accounts, and settings into it. Contacts will have to be manually imported from within WLM. (Tools, Contacts, File, Import, Address book for current Windows User.) To see the Menu bar, press ALT+M and check "Show all menus".
For 32 bit and 64 bit Vista: Windows Live Suite Downloads
OR





PROBLEM TWO
How to Backup and Reset Windows Mail


Note   Note
This fixes all mailbox folders, message, or account corruption problems in Windows Mail. Contacts will not be affected.


warning   Warning
If you have created any stationery, then you will need to back it up and add it back manually later. Windows Mails stores stationery by default at: C:\Users\(User Name)\AppData\Local\Microsoft\Windows Mail\Stationery unless you have manually saved it somewhere else. This is a hidden System file location. For how to see it, see OPTION TWO here: How to Hide or Show Hidden Files and Folders in Vista . You can see more about stationery here: How to Use and Create Stationery in Windows Mail




Option One
To Backup Your Email Messages to Restore Later
NOTE: If you do not have or want any email messages to be backed up, then skip this part. You will lose all messages not backed up. To restore, see step 13 in the OPTION FOUR section below.



Option Two
To Backup Your Email Account(s) to Restore Later
NOTE: If you do not want to back up your account(s) or it is corrupted, then skip this part. You will lose all accounts not backed up. To restore, see step 12 in the OPTION FOUR section below.
1. Create a new folder named Accounts in C:\Users\(username)\Documents.​
2. Open Folder Options and click View tab.​
NOTE: Folder Options is in Control Panel (click Classic View) or Tools menu in a Explorer window.
A) Check Show Hidden files and folders.​
B) Uncheck Hide extensions for known file types.​
C) Click on OK to apply and close Folder Options.​

3. Go to:​

Code:
C:\Users\(username)\AppData\Local\Microsoft\Windows Mail\Local Folders
4. In Local Folders, right click the account{whatever #'s}.oeaccount file and click on Copy.​
5. Go to C:\Users\(username)\Documents\Accounts and right click on a empty area and click Paste.​
NOTE: If you have multiple accounts, repeat steps 4 to 5 for each account.
6. Close both windows.​
NOTE: Your email account information is now backed up in:

Code:
C:\Users\(username)\Documents\Accounts



Option Three
To Backup Windows Mail Settings to Restore Later
NOTE: These settings are stored in the registry. To restore, see step 14 in the OPTION FOUR section below.​
1. Open the Start Menu.​
2. In the white line (Start Search) area, type regedit and press Enter.​
3. If prompted, click on Continue in the UAC prompt.​
4. In regedit, go to: (See screenshot below)​

Code:
HKEY_CURRENT_USER\Software\Microsoft\Windows Mail
5. To Backup All Of Windows Mail Settings -
WARNING: If your Windows Mail is corrupted or not working properly, then skip backing this up. Only backup the individual ONLY backups (steps 6, 7, or 8) instead.​
NOTE: If you do this step, then skip steps 6, 7, and 8. They are all included in this one.​
A) In the left pane, right click on Windows Mail and click on Export.​
B) Go to step 9.​

6. To Only Backup Junk Mail Settings -
NOTE: This includes your Safe and Block Senders Lists.​
A) In the left pane, right click on Junk Mail and click on Export.​
B) Go to step 9.​

7. To Only Backup Message Rules Settings -
A) In the left pane, right click on Rules and click on Export.​
B) Go to step 9.​

8. To Only Backup Signatures -
A) In the left pane, right click on signatures and click on Export.​
B) Go to step 9.​
Windows_Mail_Settings.jpg

9. Type in a name, Windows Mail Settings as an example, and Save the .reg file to the Desktop.​
NOTE: This Windows Mail Settings.reg file is your backup.​
10. Repeat steps 6 to 9 for doing individual backups only.​
NOTE: If you did step 5, then you do not need to do steps 6 to 8. They are all included in step 5.​



Option Four
To Reset Windows Mail
NOTE: If you are just restoring your Windows Mail settings and messages to a new Vista install or user account, then you can skip the Reset part and go to step 12 below to restore from the backups above.
1. Close Windows Mail if open.​
2. Press Ctrl + Shift + Esc keys together to open Task manager.​
3. Click on the Processes tab. (See screenshot below)​
Task_Manager.jpg

4. If WinMail.exe is listed, then: (See screenshot above)​
NOTE: If WinMail.exe is not listed, then close Task Manager and go to step 5.
A) Click on WinMail.exe to highlight it and click End Process button.​
NOTE: If you have more than one WinMail.exe listed, then repeat this for each one.​
B) Click on End process button for the confirmation prompt. (See screenshot below)​
C) Close Task Manager.​
Confirmation.jpg

5. Open the Start Menu.​
A) In the white line (Start Search) area, type regedit and press Enter.​
B) Click on the Continue button in the UAC prompt.​
C) In regedit, go to: (See screenshot below)​


Code:
HKEY_CURRENT_USER\Software\Microsoft\Windows Mail
D) In the left pane, right click on Windows Mail and click on Delete.​
Windows_Mail_Reg.jpg
E) Click on Yes to confirm the deletion. (See screenshot below)​
F) Close Regedit.​
Confirm_Delete.jpg

6. Open Folder Options and click on the View tab. (See screenshot below)​
NOTE: Folder Options is in Control Panel (click Classic View) or Tools menu in a Explorer window.
A) Check (dot) Show hidden files and folders.​
B) Uncheck Hide extensions for known file types.​
C) Click on OK to apply and close Folder Options.​
Folder_Options.jpg

7. Open a Windows Explorer window and go to the folder: (See screenshot below)​

Code:
C:\Users\(username)\AppData\Local\Microsoft\Windows Mail
8. Open the Windows Mail folder and Delete all the contents (files and folders) inside the folder. (See screenshot below)​
WARNING: Do not delete the Windows Mail folder itself.​
Delete_All.jpg

9. Close this window.​
10. Restart the computer.​
11. When Vista is done restarting, open Windows Mail and then close Windows Mail again when it is finished opening.​
NOTE: This, steps 10 and 11, will now rebuild Windows Mail and it's registry settings to a clean state.
12. To Restore Your Account(s) Back
NOTE: If you skipped backing up your account(s) in Option Two above, then see * below.
A) Close Windows Mail if still open.​
B) Go to:​


Code:
C:\Users\(username)\Documents\Accounts
C) Right click the account{whatever #'s}.oeaccount file and click Copy.​
D) Go to:​


Code:
C:\Users\(username)\AppData\Local\Microsoft\Windows Mail\Local Folders
E) In Local Folders, right click on a empty area and click Paste.​
NOTE: Repeat steps B to D if you have multiple accounts for each account{whatever #'s}.oeaccount file.

* If you skipped backing up your account, then:
  • Click on Tools in the main Windows Mail screen.
  • Click on Accounts
  • Click on Add
  • Choose E-mail
  • Enter your email account information from your email provider.
13. To Restore Your E-mail Messages Back
NOTE: If you skipped backing up your messages above, then skip this step your messages have been deleted.

14. To Restore the Windows Mail Settings Back
A) Right click on the Windows Mail Settings.reg backup file (on Desktop) and click Merge.​
NOTE: If you backed up a individual setting, then do the same for it's .reg file.​
B) Click on the Run button for Security Warning pop-up.​
C) Click on Continue (UAC), Yes, and then OK when prompted.​

15. Open Windows Mail.​
16. Verify everything is working and copied over ok, then delete the backups if you like.​

I hope this helps everyone,
Shawn





Related Tutorials


 
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awcoffman

New Member
Messages
1
#2
This is an excellent writeup. I've studied it carefully and tinkered with the procedures on a dummy account I set up on my PC. Having played around with various options, I find that after WM rebuilds the entire Windows Mail file strucure, restoring an extensive message folder structure from a saved copy can be rather tedious. Is there any reason that simply using the wizard to import the old mail folders wouldn't work? In attempting this, it seemed that my entire folder structure with all the old messages came over intact and landed in a new folder called Imported Folder. From there it's a trivial matter to drag and drop folders and messages where I want them, in fact most of them can stay right there in the Imported Folder (which can, of course, be renamed). Am I missing something important here?

By the way, I had placed a number of postings lately on problems I had with McAfee trashing my WM database. As luck would have it, as soon a I uninstalled McAfee, my mail was as good as new, and I did not need to apply my new-found insights. However, I feel much better, having a pretty good idea how to exorcise any WM demons that migh take possession of my PC in the future.

Thanks again for the informative write-up.
 

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Brink

Staff member
mvp
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#3
Hi awcoffman,

Glad you like it.
There's no reason why you couldn't use the Export and Import the way you described it. You just have to be extremely careful not to include the stuck message when you add the messages back, or you will have the same problem all over again with the stuck messages.

Shawn
 

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    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
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    Integrated
    Monitor(s) Displays
    3 x 27" Asus VE278Q
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    250GB Samsung 960 EVO M.2,
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    6TB WD Black WD6001FZWX
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    Other Info
    Logitech Z625 speaker system,
    Creative F200 webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB6190 cable modem,
    APC SMART-UPS RT 1000 XL,
    Lumia 1520 phone
  • Operating System
    Windows 10 Pro
    Manufacturer/Model
    HP Envy Y0F94AV
    CPU
    i7-7500U @ 2.70 GHz
    Memory
    16 GB DDR4-2133
    Graphics card(s)
    NVIDIA GeForce 940MX
    Sound Card
    Conexant ISST Audio
    Monitor(s) Displays
    17.3" UHD IPS touch
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    3480 x 2160
    Hard Drives
    512 GB M.2 SSD

Brink

Staff member
mvp
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#4
Updated to easier steps with screenshots.

Shawn
 

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    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
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    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
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    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB6190 cable modem,
    APC SMART-UPS RT 1000 XL,
    Lumia 1520 phone
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    16 GB DDR4-2133
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    NVIDIA GeForce 940MX
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    3480 x 2160
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    512 GB M.2 SSD

Brink

Staff member
mvp
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Location
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#6
Ellery,

Welcome to the forum.

Glad to hear you like it and that it has helped. Thank you for the feedback.

Shawn
 
Last edited:

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    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    250GB Samsung 960 EVO M.2,
    256GB OCZ Vector,
    6TB WD Black WD6001FZWX
    PSU
    Seasonic Prime Titanium 850W
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    Corsair Air 740
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    Corsair Hydro H115i
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    Internet Speed
    300 Mb/s Download and 30 Mb/s Upload
    Other Info
    Logitech Z625 speaker system,
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    HP Color LaserJet Pro MFP M477fdn,
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    APC SMART-UPS RT 1000 XL,
    Lumia 1520 phone
  • Operating System
    Windows 10 Pro
    Manufacturer/Model
    HP Envy Y0F94AV
    CPU
    i7-7500U @ 2.70 GHz
    Memory
    16 GB DDR4-2133
    Graphics card(s)
    NVIDIA GeForce 940MX
    Sound Card
    Conexant ISST Audio
    Monitor(s) Displays
    17.3" UHD IPS touch
    Screen Resolution
    3480 x 2160
    Hard Drives
    512 GB M.2 SSD
Messages
1
#7
I am having problems restoring a folder of email. I have gone to c/users/appdata/windows/windowsmail/localfolder and drag and dropped. When I click there it is in there. If I open windows mail it isnt.
I have restarted the machine and that hasnt solved the problem
Help please
Thanks
 

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Brink

Staff member
mvp
Messages
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Location
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#8
Hi aajstephen,

Try doing the To Reset Windows Mail section above. If you already did, then try it again. It will reset the folder in Windows Mail and should bring it back. Just make sure that you still have your messages backed up.

Shawn
 

My Computers

System One System Two

  • Show second system?
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    Operating System
    Windows 10 Pro 64-bit
    Manufacturer/Model
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    CPU
    Intel i7-8700K 5 GHz
    Motherboard
    ASUS Maximus X Code Z370
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    250GB Samsung 960 EVO M.2,
    256GB OCZ Vector,
    6TB WD Black WD6001FZWX
    PSU
    Seasonic Prime Titanium 850W
    Case
    Corsair Air 740
    Cooling
    Corsair Hydro H115i
    Mouse
    Logitech MX Master
    Keyboard
    Logitech wireless K800
    Internet Speed
    300 Mb/s Download and 30 Mb/s Upload
    Other Info
    Logitech Z625 speaker system,
    Creative F200 webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB6190 cable modem,
    APC SMART-UPS RT 1000 XL,
    Lumia 1520 phone
  • Operating System
    Windows 10 Pro
    Manufacturer/Model
    HP Envy Y0F94AV
    CPU
    i7-7500U @ 2.70 GHz
    Memory
    16 GB DDR4-2133
    Graphics card(s)
    NVIDIA GeForce 940MX
    Sound Card
    Conexant ISST Audio
    Monitor(s) Displays
    17.3" UHD IPS touch
    Screen Resolution
    3480 x 2160
    Hard Drives
    512 GB M.2 SSD

sl2rha

New Member
Messages
1
#9
Awesome document! I do have some knowledge of systems, but am a bit of a scaredy-cat when trying to do my own maintenance. Your instructions were so clear and straightforward that I had no difficulty whatsoever.

Thanks!
 

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Brink

Staff member
mvp
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#10
Your welcome Sl2rha, and welcome to the forum. I am glad that you found this helpful and easy to follow.

Thank you for the feedback,
Shawn
 

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    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    250GB Samsung 960 EVO M.2,
    256GB OCZ Vector,
    6TB WD Black WD6001FZWX
    PSU
    Seasonic Prime Titanium 850W
    Case
    Corsair Air 740
    Cooling
    Corsair Hydro H115i
    Mouse
    Logitech MX Master
    Keyboard
    Logitech wireless K800
    Internet Speed
    300 Mb/s Download and 30 Mb/s Upload
    Other Info
    Logitech Z625 speaker system,
    Creative F200 webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB6190 cable modem,
    APC SMART-UPS RT 1000 XL,
    Lumia 1520 phone
  • Operating System
    Windows 10 Pro
    Manufacturer/Model
    HP Envy Y0F94AV
    CPU
    i7-7500U @ 2.70 GHz
    Memory
    16 GB DDR4-2133
    Graphics card(s)
    NVIDIA GeForce 940MX
    Sound Card
    Conexant ISST Audio
    Monitor(s) Displays
    17.3" UHD IPS touch
    Screen Resolution
    3480 x 2160
    Hard Drives
    512 GB M.2 SSD

Monique

New Member
Messages
2
#11
I meet the same problem already for a long time. Now it appears that some of the messages which cannot be removed in the Inbox do open a pop-up window of BullGuard (my antivirus prg) when being clicked. It says that a virus has been blocked. One of these stuck messages now has a red shield icon instead of the usual envelope-icon. Maybe this bit of info helps the ongoing search for the golden solution?
 

My Computer

Brink

Staff member
mvp
Messages
32,202
Location
Oklahoma, USA
#12
Hi Monique,

Welcome to the forum.

The problem you are having with your Inbox is the result of having your email scanning options enabled in your antivirus (AV) program BullGuard. You will need to disable all email scanning options in the AV program. If your lucky, Windows Mail (WM) will work like normal afterwards. If not so lucky, you might consider switching to Windows Live Mail (WLM) instead. It is not buggy like WM. See the top of this tutorial on page 1 for the link for WLM.

Hope this helps you,
Shawn
 

My Computers

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  • Show second system?
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    Operating System
    Windows 10 Pro 64-bit
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    Custom
    CPU
    Intel i7-8700K 5 GHz
    Motherboard
    ASUS Maximus X Code Z370
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    250GB Samsung 960 EVO M.2,
    256GB OCZ Vector,
    6TB WD Black WD6001FZWX
    PSU
    Seasonic Prime Titanium 850W
    Case
    Corsair Air 740
    Cooling
    Corsair Hydro H115i
    Mouse
    Logitech MX Master
    Keyboard
    Logitech wireless K800
    Internet Speed
    300 Mb/s Download and 30 Mb/s Upload
    Other Info
    Logitech Z625 speaker system,
    Creative F200 webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB6190 cable modem,
    APC SMART-UPS RT 1000 XL,
    Lumia 1520 phone
  • Operating System
    Windows 10 Pro
    Manufacturer/Model
    HP Envy Y0F94AV
    CPU
    i7-7500U @ 2.70 GHz
    Memory
    16 GB DDR4-2133
    Graphics card(s)
    NVIDIA GeForce 940MX
    Sound Card
    Conexant ISST Audio
    Monitor(s) Displays
    17.3" UHD IPS touch
    Screen Resolution
    3480 x 2160
    Hard Drives
    512 GB M.2 SSD

Brink

Staff member
mvp
Messages
32,202
Location
Oklahoma, USA
#14
Hi Josylau,

Welcome to the forum.

What was your original problem with Windows Mail?

Have you double checked your account settings to make sure that they are correct against your email providers "How to setup an account in OE" webpage?

Shawn
 

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    Operating System
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    ASUS Maximus X Code Z370
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    250GB Samsung 960 EVO M.2,
    256GB OCZ Vector,
    6TB WD Black WD6001FZWX
    PSU
    Seasonic Prime Titanium 850W
    Case
    Corsair Air 740
    Cooling
    Corsair Hydro H115i
    Mouse
    Logitech MX Master
    Keyboard
    Logitech wireless K800
    Internet Speed
    300 Mb/s Download and 30 Mb/s Upload
    Other Info
    Logitech Z625 speaker system,
    Creative F200 webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB6190 cable modem,
    APC SMART-UPS RT 1000 XL,
    Lumia 1520 phone
  • Operating System
    Windows 10 Pro
    Manufacturer/Model
    HP Envy Y0F94AV
    CPU
    i7-7500U @ 2.70 GHz
    Memory
    16 GB DDR4-2133
    Graphics card(s)
    NVIDIA GeForce 940MX
    Sound Card
    Conexant ISST Audio
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    17.3" UHD IPS touch
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    512 GB M.2 SSD

josylau

New Member
Messages
6
#15
Hello Brink,thanks for your fast response.
Well, to make a long story short, all my settings are good, I spoke with someone at Microsoft last week, Ialso spoke with someone at my Internet provider and no one can help me. I get this error message whenever I try to send an email:

Échec de la connexion au serveur. Objet '', Compte : 'pop.coopcscf.com', Serveur : 'smtp.coopcscf.com', Protocole : SMTP, Port : 25, Sécurisé (SSL) : Non, Erreur de socket : 10060, Numéro d'erreur : 0x800CCC0E

It's French but I guess you can see what's going on.

When I bought my computer three weeks ago everything was fine, but since last sunday that's what I get.

I have to go through the server to send mails it's a pain.

Thanks
Josylau:cry:
 

My Computer

Brink

Staff member
mvp
Messages
32,202
Location
Oklahoma, USA
#17
Ok Josylau,

I found your other post at microsoft.public.windows.vista.mail :

http://www.vistax64.com/vista-mail/88381-cannot-send-any-emails.html

Did you try deleting the account and close and reopen Windows Mail, then add the account back? Sometimes the account will be corrupted beyond repair and must be deleted.

Since you have the same problems with WLM though and you did the reset, I would have to say something is not correct with the SMTP settings for your account. Check this in Tools, Accounts, (your account) Properties, Server tab:

For the "My server requires authentification", try Windows Mail with it checked and unchecked. Be sure to close and reopen WM inbetween each test.

Shawn
 
Last edited:

My Computers

System One System Two

  • Show second system?
    Yes
    Operating System
    Windows 10 Pro 64-bit
    Manufacturer/Model
    Custom
    CPU
    Intel i7-8700K 5 GHz
    Motherboard
    ASUS Maximus X Code Z370
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    250GB Samsung 960 EVO M.2,
    256GB OCZ Vector,
    6TB WD Black WD6001FZWX
    PSU
    Seasonic Prime Titanium 850W
    Case
    Corsair Air 740
    Cooling
    Corsair Hydro H115i
    Mouse
    Logitech MX Master
    Keyboard
    Logitech wireless K800
    Internet Speed
    300 Mb/s Download and 30 Mb/s Upload
    Other Info
    Logitech Z625 speaker system,
    Creative F200 webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB6190 cable modem,
    APC SMART-UPS RT 1000 XL,
    Lumia 1520 phone
  • Operating System
    Windows 10 Pro
    Manufacturer/Model
    HP Envy Y0F94AV
    CPU
    i7-7500U @ 2.70 GHz
    Memory
    16 GB DDR4-2133
    Graphics card(s)
    NVIDIA GeForce 940MX
    Sound Card
    Conexant ISST Audio
    Monitor(s) Displays
    17.3" UHD IPS touch
    Screen Resolution
    3480 x 2160
    Hard Drives
    512 GB M.2 SSD

josylau

New Member
Messages
6
#18
Hello again!!
Yes I tried deleting, checking and unchecking the box, still doesn't work. I guess I will have to live with it, Ive been trying everything since 8 days.

Thanks for your help!

Josylau
 

My Computer

Brink

Staff member
mvp
Messages
32,202
Location
Oklahoma, USA
#19
Josylau,

You do not have to live with it. An alternative is to get a free Hotmail account and be able to use it with Windows Live Mail and the website.

Follow the instructions here to get a Live ID for the Hotmail account.
1. Cookies must be enabled.
2. Click Sign up for an account.

https://login.live.com/

When you have the Windows Live ID setup, download the WLM and use it with the free Hotmail account.

Shawn
 

My Computers

System One System Two

  • Show second system?
    Yes
    Operating System
    Windows 10 Pro 64-bit
    Manufacturer/Model
    Custom
    CPU
    Intel i7-8700K 5 GHz
    Motherboard
    ASUS Maximus X Code Z370
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    250GB Samsung 960 EVO M.2,
    256GB OCZ Vector,
    6TB WD Black WD6001FZWX
    PSU
    Seasonic Prime Titanium 850W
    Case
    Corsair Air 740
    Cooling
    Corsair Hydro H115i
    Mouse
    Logitech MX Master
    Keyboard
    Logitech wireless K800
    Internet Speed
    300 Mb/s Download and 30 Mb/s Upload
    Other Info
    Logitech Z625 speaker system,
    Creative F200 webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB6190 cable modem,
    APC SMART-UPS RT 1000 XL,
    Lumia 1520 phone
  • Operating System
    Windows 10 Pro
    Manufacturer/Model
    HP Envy Y0F94AV
    CPU
    i7-7500U @ 2.70 GHz
    Memory
    16 GB DDR4-2133
    Graphics card(s)
    NVIDIA GeForce 940MX
    Sound Card
    Conexant ISST Audio
    Monitor(s) Displays
    17.3" UHD IPS touch
    Screen Resolution
    3480 x 2160
    Hard Drives
    512 GB M.2 SSD

z3r010

Staff member
Messages
22,250
Location
Standish, England
#20
josylau

I have set you a temp email account up on our server (check you PM's for details) try a connection to our server and report back.

John
 

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    Memory
    32GB (8x4GB) Corsair DDR4 Vengeance LPX Black PC3-24000 3000
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    2x 4GB ASUS GTX 980 STRIX CUII
    Sound Card
    Creative
    Monitor(s) Displays
    3 x27" Dell U2714H & 3 x 25" U2515H Dell
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    1500W ThermalTake Toughpower
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    ThermalTake Level 10 GT
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    Enermax Liqtech 240
    Mouse
    Logitech Performance MX
    Keyboard
    Surface Ergonomic
    Internet Speed
    350 Mb/s
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    WinTV NovaTD
    HP CP1515n Color Laser
    Sony BD-5300S-0B Blu-ray Writer
    Microsoft LifeCam Cinema
    APC 750i Smart UPS
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    windows 10
    Manufacturer/Model
    Surface Pro 3
    CPU
    1.9GHz Intel Core i5-4300U (dual-core, 3MB cache, up to 2.9GHz with Turbo Boost)
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    4GB
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    Monitor(s) Displays
    12" Multi Touch
    Screen Resolution
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    128GB
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    yes
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    350 Mb/s

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