Computer chrashes every time showing BSOD. Help please!

joramed87

Member
Hi. my dad just gave me his old computer, its a Hewlett-Packard a6650la with Intel Core2 Quad CPU, Ram: 4.00GB with Windows Vista Home Premium 64 Bit, Service pack 2.

The problem is that the computer runs fine for a while, but suddenly it chrashes showing the BSOD saying:

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A problem has been detected and windows has been shut down to prevent damege to your computer.

SYSTEM_SERVICE_EXEPTION

If this is the first time you´ve seen this Stop error screen, restart your computer. If this screen appears again, follow these steps:

Check to male sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any windows updates you might need.

If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as cachring or shodowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advanced Startup Options, and then select Safe Mode.

Technical information:

*** Stop: 0x0000003B (0x00000000C0000005, 0xFFFFF80001D893A0, 0xFFFFFA6016817120, 0x0000000000000000)

Collecting data for crash dump ...
Initializing disck for crash dump ...
Physical memory dump FAILED with status 0xC000009C.
Contact your system admin or technical support group for further assistence.

This is a picture of the actual BSOD shown-> IMG_20131215_140247978.jpg

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I have not installed any new hardware or software. When the BSOD appears the computer restart automatically when you move the mouse or press any key on the keyboard. Sometimes it restarts succesfully but sometimes it doesnt.

i just followed the instructions shown in this forum -->Blue Screen of Death (BSOD) Posting Instructions


So im uploading the SF_Diagnostic_Tool file hoping that u can help me. (file name: Joramed87.zip)

View attachment Joramed87.zip

Sorry for any error or mistakes done in this post and for the bad grammar but my english isnt very good.
 

My Computer

wither 3

Vista Guru
Gold Member
The best thing to do is download bluescreenviewer and run it. The main cause of the problem should show up in the first few lines.

It could be the graphics card is overheating but that usually results in a different blue screen. If the cpu is overheating, the system doesn't usually blue screen. It wouldn't hurt to check to make sure all the vents and fans are clean.
 

My Computer

System One

  • Operating System
    Vista Home Premium 64 bit SP2
    Manufacturer/Model
    Cyberpower
    CPU
    Intel Quad CPU Q6700 2.67 GHZ
    Motherboard
    NVIDIA 780i
    Memory
    4 GB
    Graphics Card(s)
    MSI GTX 560 TI Twin Frozr
    Sound Card
    Sound Blaster SB Audigy
    Monitor(s) Displays
    Viewsonic VG2436
    Screen Resolution
    1920x1080p
    Hard Drives
    Samsung HD 105SI
    WDC WD20
    Case
    Apevia XJupiter
    Cooling
    air
    Mouse
    Logitech MX 600
    Keyboard
    Logitech MX 3200
    Internet Speed
    30 Mbps

joramed87

Member
The best thing to do is download bluescreenviewer and run it. The main cause of the problem should show up in the first few lines.

It could be the graphics card is overheating but that usually results in a different blue screen. If the cpu is overheating, the system doesn't usually blue screen. It wouldn't hurt to check to make sure all the vents and fans are clean.

Thanks for taking the time to reply my thread. I ran the BluescreenViewer and shows as follows: Only one line is dispayed.
----------------------------------------------------------------------------
Dump File: Mini121613-01.dmp
Crash Time: 16/12/2013 11:02:48 a.m.
Bug Check String: PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code: 0x00000050
Parameter 1: fffffaa0`04499c50
Parameter 2: 00000000`00000000
Parameter 3: fffff800`01ee5d70
Parameter 4: 00000000`00000005
Caused by Driver: ntoskrnl.exe
Caused by Adress: ntoskrnl.exe+57150
File Description: NT Kernel & System
Product Name: Microsoft® Windows® Operating System
Company: Microsoft Corporation
File Version: 6.0.6002.18881 (vistasp2_gdr.130707-1535)
Processor: x64
Chrash Address: ntoskrnl.exe+57150
(Stack Address 1,2,3 & Computer Name apear blank)
Full Path: C:\Windows\Minidump\Mini121613-01.dmp
Proccessors Count: 4
Major Version: 15
Minor Version: 6002
Dump File Size: 276,928
Dump File Time: 16/12/2013 11:07:45 a.m.
---------------------------------------------------------------------------
Here´s a screen shot of the actual BlueScreenViewer window.
Dibujo.jpg

Hope you could help me to fix this problem. Either way i am going to clean the vents, fans and internal components with compressed air only. Any suggestions are always welcome. Thanks! :D
 

My Computer

wither 3

Vista Guru
Gold Member

My Computer

System One

  • Operating System
    Vista Home Premium 64 bit SP2
    Manufacturer/Model
    Cyberpower
    CPU
    Intel Quad CPU Q6700 2.67 GHZ
    Motherboard
    NVIDIA 780i
    Memory
    4 GB
    Graphics Card(s)
    MSI GTX 560 TI Twin Frozr
    Sound Card
    Sound Blaster SB Audigy
    Monitor(s) Displays
    Viewsonic VG2436
    Screen Resolution
    1920x1080p
    Hard Drives
    Samsung HD 105SI
    WDC WD20
    Case
    Apevia XJupiter
    Cooling
    air
    Mouse
    Logitech MX 600
    Keyboard
    Logitech MX 3200
    Internet Speed
    30 Mbps

townsbg

~~тσωηsвg~~
Vista Guru
Gold Member
I'd just like to note that out of that list more than likely 1, 4, or 5 applies to you. Try 1 First. Number 3 won't apply to you because the boot.ini file was discontinued in Vista.
 

My Computers

System One System Two

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