How Can I Install Two Failed Updates?

skeezix

Member
My Vista computer is now at a state where the last known update (KB 970158, installed on 10/28/2019) was installed correctly. MOF all updates were installed successfully except for KB 2310138 and KB 973687 which failed. The first is a Definition Update for Microsoft Security Essentials and the second is an Update for Windows. These failed on 11/28/2018 when I reinstalled Windows Vista.

What can I do to get these to install correctly?
 

My Computer

System One

  • Operating System
    Windows Vista SP2 32-bit Home Premium
    Manufacturer/Model
    HP a6400f
    Memory
    3 GB
    Graphics Card(s)
    Integrated
    Monitor(s) Displays
    Samsung 27-inch
    Screen Resolution
    1080
    Hard Drives
    500 GB Internal
    Internet Speed
    Not connected
Have you tried downloading those from the microsoft catalog and running them? To do that, I think you would want to set the Windows Updater to "never check for updates" and reboot first.
 

My Computer

System One

  • Operating System
    Vista Home Premium 64 bit SP2
    Manufacturer/Model
    Cyberpower
    CPU
    Intel Quad CPU Q6700 2.67 GHZ
    Motherboard
    NVIDIA 780i
    Memory
    4 GB
    Graphics Card(s)
    MSI GTX 560 TI Twin Frozr
    Sound Card
    Sound Blaster SB Audigy
    Monitor(s) Displays
    Viewsonic VG2436
    Screen Resolution
    1920x1080p
    Hard Drives
    Samsung HD 105SI
    WDC WD20
    Case
    Apevia XJupiter
    Cooling
    air
    Keyboard
    Logitech MX 3200
    Mouse
    Logitech MX 600
    Internet Speed
    30 Mbps
I'll give that a try. Thank you!
 

My Computer

System One

  • Operating System
    Windows Vista SP2 32-bit Home Premium
    Manufacturer/Model
    HP a6400f
    Memory
    3 GB
    Graphics Card(s)
    Integrated
    Monitor(s) Displays
    Samsung 27-inch
    Screen Resolution
    1080
    Hard Drives
    500 GB Internal
    Internet Speed
    Not connected
A search of microsoft catalog for "KB970158" (the most recent successful update) yielded "We did not find any results for 'kb970158' ".
The search for "KB2310138" yielded a long list of patches, and the search for "KB973687" yielded a valid download.
Please see attached images.
kb970158 no results.jpgkb2310138 listing.jpg

Not sure what to do - install kb973687 and forget the other update? And I'm not sure what to do about the listing for kb2310138. Do you have any suggestions?
 

My Computer

System One

  • Operating System
    Windows Vista SP2 32-bit Home Premium
    Manufacturer/Model
    HP a6400f
    Memory
    3 GB
    Graphics Card(s)
    Integrated
    Monitor(s) Displays
    Samsung 27-inch
    Screen Resolution
    1080
    Hard Drives
    500 GB Internal
    Internet Speed
    Not connected
First of all, Microsoft Security Essentials is no longer usable on Vista and should be uninstalled via Control Panel, so there is no need to worry about a failed definition update for it.

Secondly, are you in fact running Vista SP1? Edit: If you are running SP2, then KB973687 has been replaced; but newer versions don't support SP1.
 
Last edited:

My Computer

System One

  • Operating System
    Vista Home Premium x86 SP2
    Manufacturer/Model
    HP Pavilion Elite m9150f
    CPU
    Intel Q6600
    Memory
    3 GB
    Graphics Card(s)
    NVIDIA GeForce 8500 GT
Good points. However, in another thread in this forum, he said he is running Win 7. He should clear that up here.
 

My Computer

System One

  • Operating System
    Vista Home Premium 64 bit SP2
    Manufacturer/Model
    Cyberpower
    CPU
    Intel Quad CPU Q6700 2.67 GHZ
    Motherboard
    NVIDIA 780i
    Memory
    4 GB
    Graphics Card(s)
    MSI GTX 560 TI Twin Frozr
    Sound Card
    Sound Blaster SB Audigy
    Monitor(s) Displays
    Viewsonic VG2436
    Screen Resolution
    1920x1080p
    Hard Drives
    Samsung HD 105SI
    WDC WD20
    Case
    Apevia XJupiter
    Cooling
    air
    Keyboard
    Logitech MX 3200
    Mouse
    Logitech MX 600
    Internet Speed
    30 Mbps

My Computer

System One

  • Operating System
    Vista Home Premium x86 SP2
    Manufacturer/Model
    HP Pavilion Elite m9150f
    CPU
    Intel Q6600
    Memory
    3 GB
    Graphics Card(s)
    NVIDIA GeForce 8500 GT
in that thread he said-

"When I wrote "Vista 7" in my starting post I should have written "Windows 7."
 

My Computer

System One

  • Operating System
    Vista Home Premium 64 bit SP2
    Manufacturer/Model
    Cyberpower
    CPU
    Intel Quad CPU Q6700 2.67 GHZ
    Motherboard
    NVIDIA 780i
    Memory
    4 GB
    Graphics Card(s)
    MSI GTX 560 TI Twin Frozr
    Sound Card
    Sound Blaster SB Audigy
    Monitor(s) Displays
    Viewsonic VG2436
    Screen Resolution
    1920x1080p
    Hard Drives
    Samsung HD 105SI
    WDC WD20
    Case
    Apevia XJupiter
    Cooling
    air
    Keyboard
    Logitech MX 3200
    Mouse
    Logitech MX 600
    Internet Speed
    30 Mbps
Where did skeezix go?
 

My Computer

System One

  • Operating System
    Vista Home Premium 64 bit SP2
    Manufacturer/Model
    Cyberpower
    CPU
    Intel Quad CPU Q6700 2.67 GHZ
    Motherboard
    NVIDIA 780i
    Memory
    4 GB
    Graphics Card(s)
    MSI GTX 560 TI Twin Frozr
    Sound Card
    Sound Blaster SB Audigy
    Monitor(s) Displays
    Viewsonic VG2436
    Screen Resolution
    1920x1080p
    Hard Drives
    Samsung HD 105SI
    WDC WD20
    Case
    Apevia XJupiter
    Cooling
    air
    Keyboard
    Logitech MX 3200
    Mouse
    Logitech MX 600
    Internet Speed
    30 Mbps
Sorry, I got called out of town for a few days and just got back.

The system runs Vista 6/0.6002 (x86), the last Vista update from MS.

>>First of all, Microsoft Security Essentials is no longer usable on Vista and should be uninstalled via Control Panel, so there is no need to worry about a failed definition update for it. <<

Well, that takes care of KB937687! Thank you Vistaar !
 

My Computer

System One

  • Operating System
    Windows Vista SP2 32-bit Home Premium
    Manufacturer/Model
    HP a6400f
    Memory
    3 GB
    Graphics Card(s)
    Integrated
    Monitor(s) Displays
    Samsung 27-inch
    Screen Resolution
    1080
    Hard Drives
    500 GB Internal
    Internet Speed
    Not connected
I'm confused. In the thread about the Start menu, you said you're using Win 7 but here, you're saying it's Vista.
 

My Computer

System One

  • Operating System
    Vista Home Premium 64 bit SP2
    Manufacturer/Model
    Cyberpower
    CPU
    Intel Quad CPU Q6700 2.67 GHZ
    Motherboard
    NVIDIA 780i
    Memory
    4 GB
    Graphics Card(s)
    MSI GTX 560 TI Twin Frozr
    Sound Card
    Sound Blaster SB Audigy
    Monitor(s) Displays
    Viewsonic VG2436
    Screen Resolution
    1920x1080p
    Hard Drives
    Samsung HD 105SI
    WDC WD20
    Case
    Apevia XJupiter
    Cooling
    air
    Keyboard
    Logitech MX 3200
    Mouse
    Logitech MX 600
    Internet Speed
    30 Mbps

My Computer

System One

  • Operating System
    Vista Home Premium x86 SP2
    Manufacturer/Model
    HP Pavilion Elite m9150f
    CPU
    Intel Q6600
    Memory
    3 GB
    Graphics Card(s)
    NVIDIA GeForce 8500 GT
1. It appears that my Windows 6 (Vista) system is up-to-date and that no other updates are available, so I turned Automatic updating off.

2. The system is running AntiVirus Free. When I click Control Panel > Security Center I see a little message in blue stating "using Windows Security Center". In addition,
"Firewall" is ON
"Automatic updating" is OFF (because I turned it off)
"Malware protection" is OFF
"Other security settings" is OK

3. When I click "Windows Defender" I get a blue message stating, "Windows Defender is turned off by Group Policy" and a "Close" button. I don't know very much (actually I don't know anything at all) about group policies because I've never used it, so I'm not sure if everything in #2 above is correct. I assume that AVG Free is turning Windows Defender off.

Do I need to enable Windows Defender when running AVG Free"?
 

My Computer

System One

  • Operating System
    Windows Vista SP2 32-bit Home Premium
    Manufacturer/Model
    HP a6400f
    Memory
    3 GB
    Graphics Card(s)
    Integrated
    Monitor(s) Displays
    Samsung 27-inch
    Screen Resolution
    1080
    Hard Drives
    500 GB Internal
    Internet Speed
    Not connected
Do I need to enable Windows Defender when running AVG Free"?
No. Aside from the possibility of conflicts, the old Windows Defender antispyware is now useless (see Windows defender definition updates). I wonder if you are aware that AVG no longer supports Vista? (However the legacy version AVG 18.8 is probably as good a choice as any for Vista.)
"Malware protection" is OFF
That sounds really BAD. Frankly, I would advise you to use your Windows 7 system for all online purposes and keep your Vista system OFFLINE!
 

My Computer

System One

  • Operating System
    Vista Home Premium x86 SP2
    Manufacturer/Model
    HP Pavilion Elite m9150f
    CPU
    Intel Q6600
    Memory
    3 GB
    Graphics Card(s)
    NVIDIA GeForce 8500 GT
I believe the malware protection will be turned on when he uses AVG. On mine, it's on because of the anti-virus software I'm using.
 

My Computer

System One

  • Operating System
    Vista Home Premium 64 bit SP2
    Manufacturer/Model
    Cyberpower
    CPU
    Intel Quad CPU Q6700 2.67 GHZ
    Motherboard
    NVIDIA 780i
    Memory
    4 GB
    Graphics Card(s)
    MSI GTX 560 TI Twin Frozr
    Sound Card
    Sound Blaster SB Audigy
    Monitor(s) Displays
    Viewsonic VG2436
    Screen Resolution
    1920x1080p
    Hard Drives
    Samsung HD 105SI
    WDC WD20
    Case
    Apevia XJupiter
    Cooling
    air
    Keyboard
    Logitech MX 3200
    Mouse
    Logitech MX 600
    Internet Speed
    30 Mbps
I hate loose ends.
Vistaar, I agreed with you when you sent your last post (if you're still around now) and I disconnected the Vista computer from the internet when you suggested to do so.
 

My Computer

System One

  • Operating System
    Windows Vista SP2 32-bit Home Premium
    Manufacturer/Model
    HP a6400f
    Memory
    3 GB
    Graphics Card(s)
    Integrated
    Monitor(s) Displays
    Samsung 27-inch
    Screen Resolution
    1080
    Hard Drives
    500 GB Internal
    Internet Speed
    Not connected
In regards to the problem update, you might want to look at this really old blog- Redirecting

On page 3, it suggests that the KB is related to Avast.

In my opinion, forget about it.
 

My Computer

System One

  • Operating System
    Vista Home Premium 64 bit SP2
    Manufacturer/Model
    Cyberpower
    CPU
    Intel Quad CPU Q6700 2.67 GHZ
    Motherboard
    NVIDIA 780i
    Memory
    4 GB
    Graphics Card(s)
    MSI GTX 560 TI Twin Frozr
    Sound Card
    Sound Blaster SB Audigy
    Monitor(s) Displays
    Viewsonic VG2436
    Screen Resolution
    1920x1080p
    Hard Drives
    Samsung HD 105SI
    WDC WD20
    Case
    Apevia XJupiter
    Cooling
    air
    Keyboard
    Logitech MX 3200
    Mouse
    Logitech MX 600
    Internet Speed
    30 Mbps
Yeah, not worth any more of my time. BTW, I don't use Avast but I'll take a look at your link. Thank you for posting it.
 

My Computer

System One

  • Operating System
    Windows Vista SP2 32-bit Home Premium
    Manufacturer/Model
    HP a6400f
    Memory
    3 GB
    Graphics Card(s)
    Integrated
    Monitor(s) Displays
    Samsung 27-inch
    Screen Resolution
    1080
    Hard Drives
    500 GB Internal
    Internet Speed
    Not connected
I've tried to understand what the WDF does and it seems the user drivers are created in Visual Studio. Not everybody has a need for the latter but I wonder if you have Microsoft Visual C++ installed and which version it is.
 

My Computer

System One

  • Operating System
    Vista Home Premium 64 bit SP2
    Manufacturer/Model
    Cyberpower
    CPU
    Intel Quad CPU Q6700 2.67 GHZ
    Motherboard
    NVIDIA 780i
    Memory
    4 GB
    Graphics Card(s)
    MSI GTX 560 TI Twin Frozr
    Sound Card
    Sound Blaster SB Audigy
    Monitor(s) Displays
    Viewsonic VG2436
    Screen Resolution
    1920x1080p
    Hard Drives
    Samsung HD 105SI
    WDC WD20
    Case
    Apevia XJupiter
    Cooling
    air
    Keyboard
    Logitech MX 3200
    Mouse
    Logitech MX 600
    Internet Speed
    30 Mbps
BTW, I don't use Avast...
If you are still using AVG, as you were in 2019 when this thread was new, then you are effectively using Avast. Avast bought AVG long before the end of support for Vista in 2018, and they have the same engine. An interesting question is how much longer definition updates will be available for Avast/AVG version 18.8.
I hate loose ends.
Vistaar, I agreed with you when you sent your last post (if you're still around now) and I disconnected the Vista computer from the internet when you suggested to do so.
Good! In that case, there is no particular need for an antivirus, or for trying to locate old Windows updates that were never installed. It was still possible to use Windows Update for Vista back in 2019, but Microsoft blocked it in August 2020. Even Windows 7 will become significantly less useful next month, so I hope you have bought yourself a new computer!
 

My Computer

System One

  • Operating System
    Vista Home Premium x86 SP2
    Manufacturer/Model
    HP Pavilion Elite m9150f
    CPU
    Intel Q6600
    Memory
    3 GB
    Graphics Card(s)
    NVIDIA GeForce 8500 GT
Back
Top