Lost HD for CDs

townsbg

~~тσωηsвg~~
Vista Guru
Gold Member
I suppose we need to know just what isn't working. DVD versus CD and music versus data. Also the only real way to eliminate windows as the culprit is as I suggested. Using a different drive in that computer and preferably using that drive in a known good computer. An alternative would be to run linux on that computer from a live disk or USB drive. Until then all we can do is speculate however optical drives aren't very expensive.
 

My Computers

System One System Two

  • Operating System
    Windows 7 Pro x64
    Manufacturer/Model
    Mid 2010 iMac
    CPU
    Quad core 3.2 Ghz Intel I3
    Memory
    8 gb
    Graphics Card(s)
    ATI Radeon HD 5670 512 mb ram
    Screen Resolution
    1920x1080 and 1440x900
    Hard Drives
    1 TB
    Other Info
    N/A
  • Operating System
    Windows 2008 R2 Enterprise
    Manufacturer/Model
    Compaq Presario SR5350F
    CPU
    Pentium 2.0 gHZ Dual core E2160
    Memory
    2 gb
    Screen Resolution
    1440 x 900
    Hard Drives
    300 GB

mich

Member
Just to be clear.
The audio and data CD will not work on my Vista PC a DVD does work in WMP and VLC on the same PC.

The audio and data CD work in my old lap top XP.

I am expecting an external/portable optical drive from Dell today or tomorrow I can then try it on Vista/XP/W10 and see what happens.
 

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wither 3

Vista Guru
Gold Member
Thanks for the clarification. Did you try the registry edit in regards to the audio CD? When you put in a data disc and right click on it in Windows Explorer, you should be able to see its contents by right clicking on it and choosing Explore.
 
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My Computer

System One

  • Operating System
    Vista Home Premium 64 bit SP2
    Manufacturer/Model
    Cyberpower
    CPU
    Intel Quad CPU Q6700 2.67 GHZ
    Motherboard
    NVIDIA 780i
    Memory
    4 GB
    Graphics Card(s)
    MSI GTX 560 TI Twin Frozr
    Sound Card
    Sound Blaster SB Audigy
    Monitor(s) Displays
    Viewsonic VG2436
    Screen Resolution
    1920x1080p
    Hard Drives
    Samsung HD 105SI
    WDC WD20
    Case
    Apevia XJupiter
    Cooling
    air
    Mouse
    Logitech MX 600
    Keyboard
    Logitech MX 3200
    Internet Speed
    30 Mbps

mich

Member
@wither3, No I have not done reg edit as yet but I will do over the weekend, The ext optical drive arrived and works OK on W10 and Vista it had to install "driver?"on Vista so it was working through a USB but played perfectly in Vista WMP,
:)
 

My Computer

mich

Member
I just have another thought before I do the reg edit tomorrow:
I do have the original DVDs that came with the PC dated May 2008 would any of these repair WMP? Just a thought.

  1. Drivers and utilities-device drivers-diagnostics and utilities.
  2. AMDtm Graphic drivers-device drivers for reinstalling graphics hardware
3. Operating Reinstallation DVD. 32bit service pack 1
 

My Computer

wither 3

Vista Guru
Gold Member
I don't think any of us consider WMP to be the problem. I didn't look but I think you can still download WMP 11.
 

My Computer

System One

  • Operating System
    Vista Home Premium 64 bit SP2
    Manufacturer/Model
    Cyberpower
    CPU
    Intel Quad CPU Q6700 2.67 GHZ
    Motherboard
    NVIDIA 780i
    Memory
    4 GB
    Graphics Card(s)
    MSI GTX 560 TI Twin Frozr
    Sound Card
    Sound Blaster SB Audigy
    Monitor(s) Displays
    Viewsonic VG2436
    Screen Resolution
    1920x1080p
    Hard Drives
    Samsung HD 105SI
    WDC WD20
    Case
    Apevia XJupiter
    Cooling
    air
    Mouse
    Logitech MX 600
    Keyboard
    Logitech MX 3200
    Internet Speed
    30 Mbps

townsbg

~~тσωηsвg~~
Vista Guru
Gold Member
Run regedit.exe to open the Registry Editor

If you are antsy about editing the registry, click on File, Export. Export the registry to a location you can remember. This may take a few minutes. You could also simply set a system restore point.

Go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class.

Open the Class key. Find this-

{4D36E965-E325-11CE-BFC1-08002BE10318}

Open it. It should show your drive.

In the results that appear on the window on the right, locate the UpperFilters and LowerFilters values. Note that both values may not be present.

If present, right-click or tap-and-hold on UpperFilters and choose Delete.

Choose Yes to the "Deleting certain registry values could cause system instability. Are you sure you want to permanently delete this value?" question.

Repeat with the LowerFilters value, if present.

Note: You might also see an UpperFilters.bak or LowerFilters.bak value but you do not need to delete either of these.

Close the Registry Editor.

Restart your computer.

Retry a CD in WMP.

You have to expand system first.
 

My Computers

System One System Two

  • Operating System
    Windows 7 Pro x64
    Manufacturer/Model
    Mid 2010 iMac
    CPU
    Quad core 3.2 Ghz Intel I3
    Memory
    8 gb
    Graphics Card(s)
    ATI Radeon HD 5670 512 mb ram
    Screen Resolution
    1920x1080 and 1440x900
    Hard Drives
    1 TB
    Other Info
    N/A
  • Operating System
    Windows 2008 R2 Enterprise
    Manufacturer/Model
    Compaq Presario SR5350F
    CPU
    Pentium 2.0 gHZ Dual core E2160
    Memory
    2 gb
    Screen Resolution
    1440 x 900
    Hard Drives
    300 GB

mich

Member
I finally worked out how to do it but got stuck in 4D36E965-E325-11CE-BFC1-08002BE10318. I get the following window no upper or lower filters.

4D36E965-E325-11CE-BFC1-08002BE10318..JPG

I tried clicking on 0000 and 0001 but they showed the following. Again no sign of filters. So where am I going wrong?

0000 0001.JPG
 

My Computer

townsbg

~~тσωηsвg~~
Vista Guru
Gold Member

I go back to my original questions. Have you checked another drive in that computer and have you tried that drive in another computer? Alternately you can get a bootable version of linux like knoppix or ubuntu and attempt to use the drive. This is very important to determine if the issue is with the drive or Windows. That's why I've brought this up 3 times now. I can't really help you if you don't do at least one of those and preferably all of them.
 
Last edited:

My Computers

System One System Two

  • Operating System
    Windows 7 Pro x64
    Manufacturer/Model
    Mid 2010 iMac
    CPU
    Quad core 3.2 Ghz Intel I3
    Memory
    8 gb
    Graphics Card(s)
    ATI Radeon HD 5670 512 mb ram
    Screen Resolution
    1920x1080 and 1440x900
    Hard Drives
    1 TB
    Other Info
    N/A
  • Operating System
    Windows 2008 R2 Enterprise
    Manufacturer/Model
    Compaq Presario SR5350F
    CPU
    Pentium 2.0 gHZ Dual core E2160
    Memory
    2 gb
    Screen Resolution
    1440 x 900
    Hard Drives
    300 GB

Vistaar

Vista Guru
Helpful gurus may not be aware that sfc /scannow found corrupt files that it was unable to fix on mich's factory-restored Vista laptop with WMP problems in July 2018. A program that Malwarebytes regards as a PUP was tried in an effort to fix WMP in August 2019. If mich is dissatisfied with his Windows 10 laptop, then a clean install from a Vista ISO is probably called for. If mich prefers to try another factory restore first, then sfc /scannow should be the first order of business afterwards because the factory image is likely corrupt.
 

My Computer

System One

  • Operating System
    Vista Home Premium x86 SP2
    Manufacturer/Model
    HP Pavilion Elite m9150f
    CPU
    Intel Q6600
    Memory
    3 GB
    Graphics Card(s)
    NVIDIA GeForce 8500 GT

mich

Member
Townsbg, What do you mean by:

Have you checked another drive in that computer and have you tried that drive in another computer?. That's why I've brought this up 3 times now. I can't really help you if you don't do at least one of those and preferably all of them.
I am not a mind reader or a computer expert and I am capable of doing only so much, if this disqualifies me from receiving help from you so be it, but thank you for help you have offered in the past.
 

My Computer

mich

Member
@Vistaar
Vistaar, Despite Dells best efforts (1 live technician + 2 virtual technicians) could not fix my new W10 laptop so have replaced it with a new later version laptop which is humming along just perfectly. Great service from Dell.
 

My Computer

townsbg

~~тσωηsвg~~
Vista Guru
Gold Member
@wither3, No I have not done reg edit as yet but I will do over the weekend, The ext optical drive arrived and works OK on W10 and Vista it had to install "driver?"on Vista so it was working through a USB but played perfectly in Vista WMP,
:)
If the external DVD drive plays audio on the Vista machine that would indicate that there is probably an issue with the internal DVD drive however without at least testing a live linux disk or trying the DVD drive in another it's hard to be definitive on that. I strongly suggest that you try running linux on your computer and testing the drive from that. Try Linux with a Live Linux CD or DVD
 

My Computers

System One System Two

  • Operating System
    Windows 7 Pro x64
    Manufacturer/Model
    Mid 2010 iMac
    CPU
    Quad core 3.2 Ghz Intel I3
    Memory
    8 gb
    Graphics Card(s)
    ATI Radeon HD 5670 512 mb ram
    Screen Resolution
    1920x1080 and 1440x900
    Hard Drives
    1 TB
    Other Info
    N/A
  • Operating System
    Windows 2008 R2 Enterprise
    Manufacturer/Model
    Compaq Presario SR5350F
    CPU
    Pentium 2.0 gHZ Dual core E2160
    Memory
    2 gb
    Screen Resolution
    1440 x 900
    Hard Drives
    300 GB

erpster4

Member
I don't think any of us consider WMP to be the problem. I didn't look but I think you can still download WMP 11.
um there is no standalone WMP11 download for Vista, wither 3. it's already integrated onto Vista and can only be updated thru Vista OS updates
 

My Computer

System One

  • Operating System
    Windows 7 SP1 Ultimate x64
    Manufacturer/Model
    Dell Inspiron 640m/e1405 laptop
    CPU
    Intel Core 2 Duo T7600 2.33Ghz
    Memory
    4Gb (3.24Gb usable to OS)
    Sound Card
    Sigmatel/IDT STAC9200
    Internet Speed
    Spectrum Cable Internet up to 100Mbps
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