• This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn more.

unable to access internet with browsers but can ping in cmd

Messages
12
#1
For a couple years I have had to roll back certain Windows security updates,, because they would prevent my browser from connecting to any websites. At first I thought it was a networking issue, but I was able to ping Google with cmd and able to access Windows updates, so clearly the connection itself is fine. So, as I said, for years I have rolled back any updates that caused this problem, which were usually about 1 per month. A few months ago I tried to install and us FireFox, but it could not connect to the browsers, even though ie could. I read somewhere that ie9 could possibly fix any issues. I was using ie7, and in order to download ie9 I had to download a lot of the updates I had restticted in the past to maintain connection to browsers. So I did and now nothing works aside from pinging and windows updates. I shouldn't have to restrict OS updates to use my laptop.

I posted this on the Windows forums when this first happened a few months ago and they were less than helpful, often ignoring the fact that I am connected to the internet, just unable to connect to browsers or update my AntiVirus or any other programs. I have checked the firewall and there are exceptions for the browsers, and I have even disabled it temporarily with no success. I used the diagnosis tool in ie9, but it says there is no problem.

I am at a loss, and wondering if it might be easier to reformat. Any help would be greatly appreciated.
 

My Computer

Messages
12
#3
Which anti-virus are you using? Some have a firewall.
Symantec is my main, but i also downloaded the free version of Advanced SystemCare 5 to essentially get a second opinion once this issue arose a few months ago to see if there was an undetected registry error or something else deeper.
 

My Computer

Messages
12
#4

My Computer

richc46

Staff member
Vista Guru
Gold Member
Messages
20,105
Location
Fairfield County, CT
#5
Welcome
I dont think its a problem that you have to reformat or even try System Restore.
Ignore the title of this tutorial and try solution.
http://www.vistax64.com/tutorials/114310-internet-explorer-reset.html
If that does not work
Make a full anti virus scan and download and make a full scan with Malwarebytes.
They must be the FULL scans and UPDATE first
If nothing works, test with a clean boot. (for Vista and Seven
http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html
Finally update your network drivers.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
Messages
12
#6
Okay, i did Step One and Step Two with no luck. Did you want me to repair my install, or should i ignore that last step?


Also, since i don't have the ability to connect to anything but Windows updates, i can't upgrade my anti-virus or network drivers, unless i grab a file from the local library using their internet and loading it on a flash drive.




EDIT: BTW, now my ie doesn't finish loading to tell me it wasn't able to connect. Instead, it's constantly spinning and "ieframe.dll" appears in the tab title.
 

My Computer

richc46

Staff member
Vista Guru
Gold Member
Messages
20,105
Location
Fairfield County, CT
#7

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT

richc46

Staff member
Vista Guru
Gold Member
Messages
20,105
Location
Fairfield County, CT
#9
Even though you said that you tried already, the problem seems to be with IE. Dont know where to go, if you cant even load it.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
Messages
12
#10
Even though you said that you tried already, the problem seems to be with IE. Dont know where to go, if you cant even load it.
It was launching, it just wasn't ending it's attempt to connect to the page. I updated the homepage from whatever hp redirect page to Google, and it is now complete it's attempt, albeit unsuccessful, but it is ending the try. The homepage change occured after i reset ie.

Here is why i don't think the problem is ie. When ie7 worked months before, after rolling back certain windows updates, firefox was not able to connect to any pages even thoug ie could. When i installed windows updates and ie7 stopped connecting, i installed ie9 fresh and it didn't connect to the internet from the beginning.
 

My Computer

richc46

Staff member
Vista Guru
Gold Member
Messages
20,105
Location
Fairfield County, CT
#12

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT

wither 3

Vista Guru
Gold Member
Messages
2,227
#14
I would suggest going to Tools, Internet Options, Advanced and Restore Advanced Settings in IE. It sounds like one of the options there has changed.
 

My Computer

townsbg

~~тσωηsвg~~
Vista Guru
Gold Member
Messages
2,248
Location
US of A
#18
Have you tried other computers on your network? Do you have both synaptic and advanced system care installed? Multiple anti-viruses and firewalls can conflict and cause problems. Also under accessories you should see a shortcut of IE no add-ons. Try that.

To reset IE settings from control panel click on internet options. Click on the advanced tab and then the reset button. Under the connections tab click on lan settings. Make sure that the box beside "use a proxy server for your lan" is NOT checked unless you know for sure that you use a proxy connection. If it isn't checked change automatically detect settings.
 

My Computer

System One

  • Manufacturer/Model
    Mid 2010 iMac
    CPU
    3.2 Ghz I3
    Memory
    8 gb
Messages
12
#19
Yes, the computer I have been posting here on is wired into the router. The wireless is not the issue because phones and a tablet are connected to it and they work fine.

I've done multiple virus scans and disabled any scanner not being used when another was. I've disabled all firewalls, with no change. I've also did the no add-ons IE, someone previously suggested it.
 

My Computer

Users Who Are Viewing This Thread (Users: 1, Guests: 0)