Services.msc + OneCare

B

boweasel

Member
32-bit Vista Home Premium...

Have Windows Live OneCare installed, but am getting a msg that the service is disabled. I cannot get into services either through the start search box or through the control panel. If I use the box, the service never displays and I can no longer use the start menu unless I go to task manager and log off and then log back on. If I use the control panel, it just sits there with the revolving blue circle. If I open task manager and click on the services tab there is a service listed called OcHealthMon which is described as Window Live One Care Health Monitor and it says the status is stopped. If I right click and select start service I get the msg 'The operation could not be completed. Access is denied"

If I boot in safe mode I can go into services, but it says that OneCare has an Automatic startup type and is already started.

I have MalwareBytes installed on the PC and it finds no malicious items in safe mode, but in normal startup the desktop icon has a litle security center emblem in the lower right hand corner. I cannot open the security center from the control panel - blue wheel again.

Obviously I need guidance.... I have used system restore to take me back to several weeks before I ever had a problem - to no avail. Help. Please
 

My Computer

System One

Welcome

One care has been discontinued by MS. It cannot even be used in Windows 7. Here is my advice and probably the advice of other members.

Unistall One Care With Revno Uninstaller.

Then go to MS site and download Security Essentials (free)
Go to malwarebytes site and download (for malware)
Use the MS firewall or find another.

You will be better than before the problem

http://www.malwarebytes.org/mbam.php
http://www.revouninstaller.com/
http://www.microsoft.com/Security_Essentials/
http://windows.microsoft.com/en-US/windows-vista/Turn-Windows-Firewall-on-or-off
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
As part, I assume, of the larger problem, I seem to be unable to run Revo Uninstaller. I downloaded the setup file to my desktop, but when I double clicked on the icon, I got the rotating blue circle. Same deal if I right click and try to run as an administrator. If I do not save the executable, but select 'run' instead, it, of course downloads it to a temporary file, but then just sits there with the original save or run box displaying. While either of these things are occurring, task manager lists that there is NO task running. None at all. Nada.

I am sure that if I log on in safe mode, I shall be able to run the uninstaller, but the failure to have this work in normal mode, along with the inability to run services, has me VERY concerned.

CORRECTION... although I can run the setup in safe mode, I cannot run the uninstaller itself in safe mode. And when I boot back into normal mode, and run the uninstaller, it just sits there with the ubiquitous blue circle. When trying to uninstall OneCare from the control panel, nothing happens - not even the blue circle.

More help please!
 

My Computer

System One

Can you uninstall onecare from the control panel>programs?
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
Additionally, I have found that I cannot run chkdsk /r. I get an insufficient privileges msg when I get to the DOS screen. When I go back to the start menu and right click on cmd to 'run as administrator', nothing happens. When I go in 'my computer' and right click on the 'C:' drive and select properties, and then select check now under error checking, nothing happens, and I am unable to make the local disk properties go away.
 

My Computer

System One

richc46 said:
Can you uninstall onecare from the control panel>programs?
Click to expand...
As I mentioned above, nothing happens when I try to uninstall from the control panel. When I click on OneCare a second time I get the msg that I have to wait until the first uninstall is finished. It never finishes. And I cannot uninstall OneCare from the control panel in safe mode.
 

My Computer

System One

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
And as I mentioned Malwarebytes has the litle security symbol in the bottom right hand corner of the desktop icon. And now so does Revo Uninstaller.
 
Last edited:

My Computer

System One

Are you referring to the symbol that you have to run as administrator?

If yes, just right click on it and then run as administrator.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
I got the Chkdsk /r to initiate under safe mode, rebooted into normal mode and am now on stage 4.

I will check out the right click on the Revo Uninstaller. I actually did not know what that symbol meant. I am dubious about it working however, since I couldn't get the command prompt to work as an administrator. And why, oh why, would it have that symbol there in the first place?
 

My Computer

System One

If it is the run as administrator symbol, that is a safeguard of Windows 7, so that anyone without the administrator password cannot do something to harm your computer.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
It is suppose to be a protection, so only those with the password can use it.
Once you are up and working, we can make some changes so you will not get so many warnings.

Yes same in Vista, maybe worse.

I meant Vista, I have 7, so I misspoke.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
I am going out to an early dinner, because it is snowing, here. If you post and I do not answer, for a while, I did not forget about you. I will answer when I return.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
richc46 said:
I am going out to an early dinner, because it is snowing, here. If you post and I do not answer, for a while, I did not forget about you. I will answer when I return.
Click to expand...
Thanks, Richard....

This chdsk puppy is still running as of this hour and is about 3/4 finished stage 4.
And since we are also going out in about 3 hours for dinner with our son and his wife, I will be unavailable for a while this evening as well. I will get back on the PC when we return.

I am wondering if the inability to run services.msc is related to the security icons on the Malwarebytes and the Revo Uninstaller. Have NEVER seen those icons before.

And the fact that a system restore (to weeks before the problems existed) did nothing to improve things concerns me as well.

Thanks again,
Scott
 

My Computer

System One

If I am going to help from a distance, I have to be honest. I think that one care messed up the system. I think that it changed security. But we will fix everything and then we will set it up, so you have no more problems.

Have fun with the kids, I am going for a quick Pizza and then get home before the roads get bad from the snow.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
BTW, if I right click on Revo Uninstaller, and select Run as Administrator, I get the now very familiar blue circle. I also get that same circle if I go to Control Panel and try to set up another user account. All I can ever do when that happens is use task mgr, select the user tab and log off.

I will set up a new account in safe mode, and see what happens.
 

My Computer

System One

After you have tried everything else.

If you can, go to search, type cmd, do not hit enter. In cmd type sfc /scannow

This will correct any small errors. If errors are found run it several times, it can fix only one error at a time.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
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