BSOD with message dell inspiron 1525 laptop

hello, my husbands laptop is getting the bsod with the message, IRQL_NOT_LESS_OR_EQUAL and further down STOP: 0x0000000A (0xEFFF1F54,0X00000002,0X0000001, 0X812A4E79)

i have tried rebooting from last known good config and then several system restores, nothing has worked.

at one point i got a message that if a camera device or music player had been added to uninstall it. so i finally managed to boot into safe mode with networking but didn't see anything like that recently added. all my other attempts to boot have failed and only offered the startup repair feature.

is there anything i can do before i have to spend money for a professional? the system recovery options gave the option to boot from a backup-windows complete pc restore; does that mean the last backup the computer created? because i'm pretty sure i don't have a recent one.

i'm not that experienced so if you have any suggestions could you please reply to me like i'm in primary school? thanks very much!!!:huh:
 

My Computer

System One

  • Manufacturer/Model
    dell inspiron 1525 laptop

richc46

Vista Guru
Gold Member

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
so i need to dump files first right? i just don't want to ruin the computer and i'm not sure what dumping files will do...
 

My Computer

System One

  • Manufacturer/Model
    dell inspiron 1525 laptop

richc46

Vista Guru
Gold Member
Giving us the files will have no effect on your computer. The files are there to be reviewed.
You are not Dumping files. The files are known as minidump files. We just want you to let us read them.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
i'm not sure how much memory the laptop has; will it be alright for me to do this then: wmic RECOVEROS set DebugInfoType = 1
 

My Computer

System One

  • Manufacturer/Model
    dell inspiron 1525 laptop

richc46

Vista Guru
Gold Member
This should not hurt the computer. If there are problems you will not be able to access the information and that should be all.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT

richc46

Vista Guru
Gold Member
Take your time, there will be someone here to help when you are ready.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
okay so now the thing has gone straight back to startup repair. i should now try to run this? SF_Diagnostic_Tool.exe ?

i suppose i will need to put it on a flash drive and run it from that yes? i have no apparant network access from the laptop
 

My Computer

System One

  • Manufacturer/Model
    dell inspiron 1525 laptop

richc46

Vista Guru
Gold Member
Do you have stuff that you dont want to lose; pics, documents etc?
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
yes, hubby just informed me that there are things that he must retrieve. i keep warning him about backing up but i'm afraid it's been unheeded.
 

My Computer

System One

  • Manufacturer/Model
    dell inspiron 1525 laptop

richc46

Vista Guru
Gold Member

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT

Madhur B

Dell Social Media Team
Hi katherinelewis,

In addition to what richc46 has mentioned, we can run the diagnostics on the computer to check if the hardware is working fine.

Disconnect all the external devices before we run the diagnostics. To run the diagnostics on the computer please follow the below mentioned steps:

1. Power off the computer.
2. Press and hold the FN key and then power on the computer. Release the Fn key when the diagnostics screen pops up.
3. Let the diagnostics complete and check if it gives any error message.

Please post the results.
 

My Computer

System One

  • Manufacturer/Model
    Custom
    CPU
    AMD FX-4100
    Motherboard
    Gigabyte
    Memory
    4Gb
    Graphics Card(s)
    ATI 5450
    Screen Resolution
    1600*900
    Internet Speed
    10Mbps
okily dokily, i clicked on the link but then accidently clicked on an advert which i thought was a legit download of ubuntu. so...i spent the last 40 min removing all the crap; which wasn't easy as the add/remove program froze up every time i removed a program!! i think everything is removed now. whew;)

anyway, i will have to leave this for when i return. i thank you gentlemen and will communicate with you next week.
 

My Computer

System One

  • Manufacturer/Model
    dell inspiron 1525 laptop

richc46

Vista Guru
Gold Member

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT
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